Lyn Maher · Prevention of Future Deaths report

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Issued 3 Feb 2026•South Wales Central

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
4

Named on the report

Responses found
1

Of 4 recipients

Stated actions
5

Described in responses

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Limited access for community pharmacists to patients’ drug histories and recent test results
    Part of recurring concern: Unreliable access to patients’ medication historiesPart of recurring concern: Unreliable access to relevant clinical records for safe care
  2. Confusion among community pharmacists about reconciling safe dispensing with patient confidentiality when medication is collected by another person
  3. Confusion and variation among community pharmacists about the duty to perform clinical checks for safe prescribing

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. General Pharmaceutical Council

    Produce and publish a Regulate article on counselling for medicine interactions and higher-risk medicines.

  2. General Pharmaceutical Council

    Write to UK pharmacy schools and Great Britain Statutory Education Bodies to share case learnings and seek support for raising awareness among students and trainees.

  3. General Pharmaceutical Council

    Collaborate with the Chief Pharmaceutical Officer for Wales to produce and send pharmacists and pharmacy technicians a patient-safety awareness communication.

  4. General Pharmaceutical Council

    Write to pharmacy owners, pharmacists and pharmacy technicians with patient-safety concerns, recommended safeguards and supporting resources.

  5. General Pharmaceutical Council

    Inspect both pharmacies against the Standards for registered pharmacies.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. General Pharmaceutical Council

    Digital Health and Care Wales is responsible for explaining pharmacy access requirements and planned changes to patient records in Wales.

    Redirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Limited access for community pharmacists to patients’ drug histories and recent test results

Wider context from the report

“(3) I am concerned that community pharmacists in Wales only have very limited access to the Welsh Clinical Portal, where they can see relevant drug history and recent test results, which would enable them to properly and safely counsel patients to stop contraindicated drugs (here simvastatin with clarithromycin) but applicable more widely. I heard evidence that access to such information is available routinely in English pharmacies, but only in exceptional circumstances in Wales. I have no understanding of why this is the case. (4) Here, had either community pharmacist had access to Lyn’s drug history, they would have noted the contraindication and either told Lyn, her representative or written on the pharmacy bag that she was to stop the simvastatin. This likely would have changed the outcome for Lyn. ”

Is this part of a recurring concern?

Yes — Unreliable access to patients’ medication histories; Unreliable access to relevant clinical records for safe care.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Confusion among community pharmacists about reconciling safe dispensing with patient confidentiality when medication is collected by another person

Wider context from the report

“(2) I am concerned that there is confusion amongst community pharmacists in Wales around the conflict between the expectation of safe prescribing/dispensing and patient confidentiality (when someone other than the patient collects the medication). ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Confusion and variation among community pharmacists about the duty to perform clinical checks for safe prescribing

Wider context from the report

“(1) Evidence was heard that 2 separate community pharmacists did not tell Lyn, (nor pass a message via her family who collected the tablets), that she must stop taking simvastatin during the course of the clarithromycin, required for her chest infection. The pharmacists did not know she was taking simvastatin. I am concerned that there is confusion and a variety of opinion amongst community pharmacists around the extent of the expectation or duty to perform ‘clinical checks’ to enable safe prescribing and what that practically entails. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Produce and publish a Regulate article on counselling for medicine interactions and higher-risk medicines.

Verbatim wording from the response

“We regularly produce updates for pharmacists and pharmacy technicians on key learnings and insights in Regulate articles which are sent electronically. We will be producing a Regulate article dedicated to appropriate counselling in connection with interactions and higher-risk medicines which will be published in May 2026.”

Source location

2026-0053 - Response from General Pharmaceutical Council
Page 6 · response
Published 4 February 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Write to UK pharmacy schools and Great Britain Statutory Education Bodies to share case learnings and seek support for raising awareness among students and trainees.

Verbatim wording from the response

“Action we will take”

Source location

2026-0053 - Response from General Pharmaceutical Council
Page 5 · response
Published 4 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Collaborate with the Chief Pharmaceutical Officer for Wales to produce and send pharmacists and pharmacy technicians a patient-safety awareness communication.

Verbatim wording from the response

“We are also in discussions with the Chief Pharmaceutical Officer for Wales and will be collaborating in producing a joint communication to be sent to pharmacists and pharmacy technicians in Wales to further raise awareness of the issues.”

Source location

2026-0053 - Response from General Pharmaceutical Council
Page 5 · response
Published 4 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Write to pharmacy owners, pharmacists and pharmacy technicians with patient-safety concerns, recommended safeguards and supporting resources.

Verbatim wording from the response

“Raising awareness”

Source location

2026-0053 - Response from General Pharmaceutical Council
Page 2 · response
Published 4 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Inspect both pharmacies against the Standards for registered pharmacies.

Verbatim wording from the response

“Inspection”

Source location

2026-0053 - Response from General Pharmaceutical Council
Page 1 · response
Published 4 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Digital Health and Care Wales is responsible for explaining pharmacy access requirements and planned changes to patient records in Wales.

Verbatim wording from the response

“We note that you have shared your concerns with Digital Health and Care Wales who are well placed to explain their requirements for pharmacies in Wales providing NHS services to access patient records and any planned changes to access.”

Source location

2026-0053 - Response from General Pharmaceutical Council
Page 5 · response
Published 4 February 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/4

Data last updated 7 September 2026