PFD report

David Anthony Sketchley · Prevention of Future Deaths report

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Issued 9 Mar 2018•Gloucestershire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
8

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to define required levels of resident supervision in care plans and guidance
    Part of recurring concern: Failure to reliably supervise and monitor residents in care accommodationPart of recurring concern: Unreliable care-planning processes
  2. Failure to maintain required visual observation during resident supervision
    Part of recurring concern: Failure to reliably supervise and monitor residents in care accommodation
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Revise care documentation, supporting guidance and resident-care policies to specify individualised supervision requirements and responsible staff for daily activities.

    Stated by Bupa Care ServicesStated in progressThe respondent said that this action was in progress when they made their response on 16 June 2018.
  2. Action

    Allocate resources for further investigation of the supervision, commode suitability and investigation deficiencies identified by the coroner, then discuss findings and agree actions and learning.

    Stated by Bupa Care ServicesStated plannedThe respondent said that this action was planned when they made their response on 16 June 2018.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to define required levels of resident supervision in care plans and guidance

Wider context from the report

“At the time of the incident Mr Sketchley was to be supervised. The evidence that I heard was the main carer thought that whilst on the commode Mr Sketchley was to be supervised at all times. The care plan dictated that generally Mr Sketchley was to be supervised regularly. I heard no evidence that staff understood exactly what level of supervision was required. I heard from Demelza James that it is deemed acceptable to not observe / watch a resident who is being supervised but just to listen to them. I heard no evidence that Mr Sketchley’s care plan stated this was a sufficient level of supervision, nor that there are any guidelines to assist staff when making decisions about the level of supervision a resident requires. ”

Is this part of a recurring concern?

Yes — Failure to reliably supervise and monitor residents in care accommodation; Unreliable care-planning processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain required visual observation during resident supervision

Wider context from the report

“At the time of the incident Mr Sketchley was to be supervised. The evidence that I heard was the main carer thought that whilst on the commode Mr Sketchley was to be supervised at all times. The care plan dictated that generally Mr Sketchley was to be supervised regularly. I heard no evidence that staff understood exactly what level of supervision was required. I heard from Demelza James that it is deemed acceptable to not observe / watch a resident who is being supervised but just to listen to them. I heard no evidence that Mr Sketchley’s care plan stated this was a sufficient level of supervision, nor that there are any guidelines to assist staff when making decisions about the level of supervision a resident requires. ”

Is this part of a recurring concern?

Yes — Failure to reliably supervise and monitor residents in care accommodation.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise care documentation, supporting guidance and resident-care policies to specify individualised supervision requirements and responsible staff for daily activities.

Verbatim wording from the response

“We now advocate the use of a two tier care documentation filing system which is a mandatory process and has been in use since 2017. The main care file is to be housed at the nurse’s station and is where the care plans sit. The second file, which is known as the supplementary file is to be housed at the point of care delivery i.e. in a resident’s bedroom. At the front of the supplementary file is a document named ‘My Day, My Life, and My Portrait’. This document is designed to give an overview of the care needs an individual requires and is available at the point of care delivery, allowing care staff immediate access to imperative information regarding a resident’s care needs. Therefore this document should be reviewed to incorporate an individual’s supervision requirement, including who carries out the supervision, during each activity of daily living requirement.”

Source location

2018-0069-Responses
Page 2 · response
Published 16 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Allocate resources for further investigation of the supervision, commode suitability and investigation deficiencies identified by the coroner, then discuss findings and agree actions and learning.

Verbatim wording from the response

“Bupa will allocate resource to undertake further investigations into the issues highlighted above under point 3 by the coroner, which were not covered in the original investigation. Any findings from the new investigation will be discussed at the BCS Clinical Governance Committee and actions and learning’s agreed.”

Source location

2018-0069-Responses
Page 3 · response
Published 16 June 2018

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Require regular updates from Bupa, monitor progress on its intended actions, and examine implementation at the next inspection to assess whether practices prevent future harm.

    Stated by Care Quality CommissionStated in progressThe respondent said that this action was in progress when they made their response on 16 June 2018.
  2. 2

    Continue passing adverse-incident reports involving commodes to the appropriate Trading Standards Organisation and endorsing guidance on individual suitability risk assessments.

    Stated by Medicines and Healthcare products Regulatory AgencyStated completedThe respondent said that this action was complete when they made their response on 16 June 2018.
  3. 3

    Cascade new or updated documentation and learning through Need2Read, Quality Matters, operational teams and home-level support teams, and upload documents to Bupa Oneplace.

    Stated by Bupa Care ServicesStated plannedThe respondent said that this action was planned when they made their response on 16 June 2018.
  4. 4

    Develop a bariatric risk assessment form and update the underpinning resident-care and clinical-equipment policies to assess specialised equipment suitability.

    Stated by Bupa Care ServicesStated in progressThe respondent said that this action was in progress when they made their response on 16 June 2018.
  5. 5

    Require Clinical Governance Committee members to agree and sign off documents developed through the safety work.

    Stated by Bupa Care ServicesStated plannedThe respondent said that this action was planned when they made their response on 16 June 2018.
  6. 6

    Gather information and evidence about the circumstances contributing to the death to assess potential regulatory failures by Bupa or its registered manager.

    Stated by Care Quality CommissionStated in progressThe respondent said that this action was in progress when they made their response on 16 June 2018.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.4

  1. 1

    Potentially unsafe commode design or construction should be referred to the appropriate Trading Standards Organisation for action.

    Stated by Medicines and Healthcare products Regulatory AgencyRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
  2. 2

    Taking direct action against the commode manufacturer is outside the regulator’s remit because commodes are not regulated as medical devices.

    Stated by Medicines and Healthcare products Regulatory AgencyOutside remitThe respondent said that this matter was outside its role or authority.
  3. 3

    The regulator has no remit to judge the provider’s investigation or require an additional investigation into the concern.

    Stated by Care Quality CommissionOutside remitThe respondent said that this matter was outside its role or authority.
  4. 4

    No design change is required for the bariatric commode, based on comparison with similar products and its long uneventful history.

    Stated by Performance HealthNo action considered necessaryThe respondent said that no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require regular updates from Bupa, monitor progress on its intended actions, and examine implementation at the next inspection to assess whether practices prevent future harm.

Verbatim wording from the response

“CQC will also contact BUPA to request a copy of their response to the prevention of future death report once the 56 days response time has passed. We will also be requiring regular updates from BUPA to monitor and ensure progress is being made to complete the action(s) they intend to take. Any information regarding these actions will be explored at the next inspection to ensure they have been effectively and embedded in the work practices at Ashley House Care Centre, Cirencester to prevent future harm.”

Source location

2018-0069-Responses
Page 8 · response
Published 16 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue passing adverse-incident reports involving commodes to the appropriate Trading Standards Organisation and endorsing guidance on individual suitability risk assessments.

Verbatim wording from the response

“However, the MHRA is prepared to receive reports of adverse incidents involving commodes (or similar products) from manufacturers, healthcare professionals, members of the public etc. Where we consider there is a safety issue that needs addressing we would pass the report to the appropriate Trading Standards Organisation to take any necessary action, as these products are outside our remit to take direct action against the manufacturer as they are not CE marked as medical devices.”

Source location

2018-0069-Responses
Page 6 · response
Published 16 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Cascade new or updated documentation and learning through Need2Read, Quality Matters, operational teams and home-level support teams, and upload documents to Bupa Oneplace.

Verbatim wording from the response

“Cascade of new documentation and learning’s will be via Need2Read which is a weekly communication and the Quality Matters quarterly bulletin, both of which are cascaded via email to the Operational team and the Quality & Compliance team, including Home Managers and support teams who will then cascade at home level. All new or updated documents will be uploaded onto Bupa Oneplace which is an online electronic filing system available to all Bupa staff.”

Source location

2018-0069-Responses
Page 3 · response
Published 16 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a bariatric risk assessment form and update the underpinning resident-care and clinical-equipment policies to assess specialised equipment suitability.

Verbatim wording from the response

“Each resident has their body mass index (BMI) established on admission by staff using the MUST nutritional screening tool, this is then reviewed on a monthly basis. The eating and drinking plan asks what support a person requires from us but there is no formal Bariatric Risk assessment, which should include assessment and requirement of specialised equipment. This assessment should form part of the ‘My Day My Life’ care documentation process and also be triangulated in the Resident Care policies and the Clinical Equipment policy. Therefore there is a requirement to develop a Bariatric Risk Assessment form and update the underpinning policies.”

Source location

2018-0069-Responses
Page 2 · response
Published 16 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require Clinical Governance Committee members to agree and sign off documents developed through the safety work.

Verbatim wording from the response

“Any documents developed be agreed and signed off by members of the Bupa Care Services Clinical Governance Committee”

Source location

2018-0069-Responses
Page 3 · response
Published 16 June 2018

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Gather information and evidence about the circumstances contributing to the death to assess potential regulatory failures by Bupa or its registered manager.

Verbatim wording from the response

“We can assure you that CQC is gathering information into the circumstances that contributed to Mr Sketchley’s death in accordance with our regulatory powers.”

Source location

2018-0069-Responses
Page 7 · response
Published 16 June 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Potentially unsafe commode design or construction should be referred to the appropriate Trading Standards Organisation for action.

Verbatim wording from the response

“Commodes and associated equipment are not regulated as Medical Devices in the UK and it is, therefore, outside the remit of the MHRA to take action with the manufacturer in this case. If a product of this type is regarded as unsafe in its design or construction the matter should be referred to the Trading Standards Organisation.”

Source location

2018-0069-Responses
Page 6 · response
Published 16 June 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Taking direct action against the commode manufacturer is outside the regulator’s remit because commodes are not regulated as medical devices.

Verbatim wording from the response

“Commodes and associated equipment are not regulated as Medical Devices in the UK and it is, therefore, outside the remit of the MHRA to take action with the manufacturer in this case. If a product of this type is regarded as unsafe in its design or construction the matter should be referred to the Trading Standards Organisation.”

Source location

2018-0069-Responses
Page 6 · response
Published 16 June 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The regulator has no remit to judge the provider’s investigation or require an additional investigation into the concern.

Verbatim wording from the response

“With regard to BUPA’s investigation, we have no regulatory remit to judge the quality and effectiveness of the provider’s investigation or require that they carry out an additional investigation into this concern. The BUPA investigation outcome came after our inspection on 31 July 2017 of Ashley House Care Centre, Cirencester during which we gained assurances that action was being taken to prevent further similar incidents.”

Source location

2018-0069-Responses
Page 8 · response
Published 16 June 2018

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

No design change is required for the bariatric commode, based on comparison with similar products and its long uneventful history.

Verbatim wording from the response

“After careful thought and comparison with other bariatric commodes on the market which also use a similar design and considering the long and uneventful history associated with the Atlantic Bariatric Shower Commode, our conclusion is that no design change is required.”

Source location

2018-0069-Responses
Page 4 · response
Published 16 June 2018

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026