PFD report

Rachel Ann Burke · Prevention of Future Deaths report

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Issued 25 Feb 2014•Inner South London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
5

Named on the report

Responses found
1

Of 5 recipients

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to use available urgent medical services and communications
    Part of recurring concern: Unreliable on-site emergency medical and first-aid response arrangements
  2. Failure to recognise the severity and subtle signs of mountain sickness
  3. Failure to limit high-altitude ascents to safe rates
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Implement adjustments reducing daily altitude increases on affected high-altitude treks.

    Stated by Intrepid Travel Group UK LimitedStated completedThe respondent said that this action was complete when they made their response on 25 February 2014.
  2. Action

    Publish the revised ascent profiles in itineraries for the new trekking season.

    Stated by Intrepid Travel Group UK LimitedStated plannedThe respondent said that this action was planned when they made their response on 25 February 2014.
  3. Action

    Put guidelines in place requiring consultation with nearby medical posts for illness, inability to continue, or suspected altitude-related illness.

    Stated by Intrepid Travel Group UK LimitedStated completedThe respondent said that this action was complete when they made their response on 25 February 2014.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Local infrastructure makes it necessary to exceed the 500-metre daily ascent guideline on some established routes.

    Stated by Intrepid Travel Group UK LimitedUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to use available urgent medical services and communications

Wider context from the report

“(2) The HE trek leader was concerned about the costs of accessing services from the Health Centre and of making satellite phone calls, possibly mindful of the TAC manual for overseas group leaders, which states under “emergency” on page 20, that priority must be given to finding a cost effective solution. Despite having a satellite phone at Macheremo and 12 minutes from a health post, neither was used, when the trekker needed urgent medical care. ”

Is this part of a recurring concern?

Yes — Unreliable on-site emergency medical and first-aid response arrangements.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise the severity and subtle signs of mountain sickness

Wider context from the report

“(3) The severity of her illness was not appreciated by the trek leader. The expert said that it was very well known in the trekking community that people were loathe to admit they were as ill as they were and that a good mountain guide was as capable of picking up the subtle signs of mountain sickness as most doctors. Nevertheless, this severely sick trekker with ataxia and cyanosis, signs of HACE and HAPE, was asked by the trek leader to descend under her own steam with a Himalayan Encounters guide who had inadequate or no training in acute mountain sickness. This should not happen, the expert said, since exercise worsens HAPE. Ideally she should descend passively or be treated at the health centre. The information about the training of each leader and guide was not passed to TAC, who assured themselves of the adequacy of training by statements of general compliance from HE. Whilst the companies report that action has been taken to address this, there may remain a similar risk for other trek organizers. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to limit high-altitude ascents to safe rates

Wider context from the report

“(1) The Adventure Company (TAC) Everest Gokyo Lakes Trek had advertised the ascent from Namche Bazaar at 3440m to Dole at 3780m, when in fact it was 4050m. This was an ascent of 610m in one day, whilst its preferred code of practice identified that ascents should be of a maximum of 300m per day. An expert in mountain sickness, ████████ said that the speed of ascent was the one factor that limits the incidence of altitude sickness. He said that the sleeping altitude (above 3000 metres) should never be more than about 300 or 400 metres above the previous night and that every 3 days or 1000 metres of additional ascent, an additional rest day would be needed. He described the ascent to Dole on this trek as excessive, being double the safe recommended ascent rate. It was noted that TAC hold a high altitude trek in Peru where the limits are strictly complied with, due to local legislation. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure and verify guide training in acute mountain sickness

Wider context from the report

“(3) The severity of her illness was not appreciated by the trek leader. The expert said that it was very well known in the trekking community that people were loathe to admit they were as ill as they were and that a good mountain guide was as capable of picking up the subtle signs of mountain sickness as most doctors. Nevertheless, this severely sick trekker with ataxia and cyanosis, signs of HACE and HAPE, was asked by the trek leader to descend under her own steam with a Himalayan Encounters guide who had inadequate or no training in acute mountain sickness. This should not happen, the expert said, since exercise worsens HAPE. Ideally she should descend passively or be treated at the health centre. The information about the training of each leader and guide was not passed to TAC, who assured themselves of the adequacy of training by statements of general compliance from HE. Whilst the companies report that action has been taken to address this, there may remain a similar risk for other trek organizers. ”

Is this part of a recurring concern?

Yes — Failure to ensure mandatory safety training is completed before safety-critical work.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide passive descent or health-centre treatment for severe altitude illness

Wider context from the report

“(3) The severity of her illness was not appreciated by the trek leader. The expert said that it was very well known in the trekking community that people were loathe to admit they were as ill as they were and that a good mountain guide was as capable of picking up the subtle signs of mountain sickness as most doctors. Nevertheless, this severely sick trekker with ataxia and cyanosis, signs of HACE and HAPE, was asked by the trek leader to descend under her own steam with a Himalayan Encounters guide who had inadequate or no training in acute mountain sickness. This should not happen, the expert said, since exercise worsens HAPE. Ideally she should descend passively or be treated at the health centre. The information about the training of each leader and guide was not passed to TAC, who assured themselves of the adequacy of training by statements of general compliance from HE. Whilst the companies report that action has been taken to address this, there may remain a similar risk for other trek organizers. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement adjustments reducing daily altitude increases on affected high-altitude treks.

Verbatim wording from the response

“Regarding the rate of ascent and altitude gains between sleeping altitudes The Adventure Company has reviewed the expert guidance provided. The Wilderness Medical Society consensus guidelines provide a suggested approach to AMS/HACE/HAPE prevention. These guidelines state that above 3000m people should not exceed 500m gain in elevation between sleeping elevation and to include acclimatisation days where there is no gain between nightstops every 3 or 4 days. We have reviewed all our Nepal high altitude treks against the Wilderness Medical Society guidelines. Whilst trips had been designed and running with safe ascent levels in mind we were able to identify a couple of adjustments to reduce some of the daily altitude increases.”

Source location

2014-0074-Response-by-The-Family-Adventure-Company
Page 1 · response
Published 25 February 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish the revised ascent profiles in itineraries for the new trekking season.

Verbatim wording from the response

“The changes identified have been implemented on the ground for the end of the current trekking season and will form part of our published itineraries for the start of the new trekking season in September.”

Source location

2014-0074-Response-by-The-Family-Adventure-Company
Page 1 · response
Published 25 February 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Put guidelines in place requiring consultation with nearby medical posts for illness, inability to continue, or suspected altitude-related illness.

Verbatim wording from the response

“Further guidelines on always consulting any nearby medical posts, such as the one at Macchermo, in cases of illness, inability to continue with a trip or suspected AMS have also been put in place.”

Source location

2014-0074-Response-by-The-Family-Adventure-Company
Page 2 · response
Published 25 February 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review all Nepal high-altitude treks against Wilderness Medical Society guidelines.

Verbatim wording from the response

“Regarding the rate of ascent and altitude gains between sleeping altitudes The Adventure Company has reviewed the expert guidance provided. The Wilderness Medical Society consensus guidelines provide a suggested approach to AMS/HACE/HAPE prevention. These guidelines state that above 3000m people should not exceed 500m gain in elevation between sleeping elevation and to include acclimatisation days where there is no gain between nightstops every 3 or 4 days. We have reviewed all our Nepal high altitude treks against the Wilderness Medical Society guidelines. Whilst trips had been designed and running with safe ascent levels in mind we were able to identify a couple of adjustments to reduce some of the daily altitude increases.”

Source location

2014-0074-Response-by-The-Family-Adventure-Company
Page 1 · response
Published 25 February 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review expert guidance on ascent rates and altitude gains for preventing altitude-related illness.

Verbatim wording from the response

“Regarding the rate of ascent and altitude gains between sleeping altitudes The Adventure Company has reviewed the expert guidance provided. The Wilderness Medical Society consensus guidelines provide a suggested approach to AMS/HACE/HAPE prevention. These guidelines state that above 3000m people should not exceed 500m gain in elevation between sleeping elevation and to include acclimatisation days where there is no gain between nightstops every 3 or 4 days. We have reviewed all our Nepal high altitude treks against the Wilderness Medical Society guidelines. Whilst trips had been designed and running with safe ascent levels in mind we were able to identify a couple of adjustments to reduce some of the daily altitude increases.”

Source location

2014-0074-Response-by-The-Family-Adventure-Company
Page 1 · response
Published 25 February 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a high-altitude trekking protocol incorporating medical and expedition safety expertise for ongoing trip reviews and new itineraries.

Verbatim wording from the response

“The information from the Wilderness Medical Society along with input from medical professionals, high altitude trekking and expedition safety experts are being”

Source location

2014-0074-Response-by-The-Family-Adventure-Company
Page 1 · response
Published 25 February 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remove the overseas leader manual's guidance on finding cost-effective solutions from circulation.

Verbatim wording from the response

“The general TAC overseas leader manual that did refer to finding cost effective solutions to more general situations has been removed from circulation to avoid any possibility of confusion in this regard.”

Source location

2014-0074-Response-by-The-Family-Adventure-Company
Page 2 · response
Published 25 February 2014

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the information and training provided to trek leaders about passenger travel insurance and medical-care decisions.

Verbatim wording from the response

“With regard to the knowledge of our trek leaders in respect of the travel insurance that passengers have we have reviewed the information and training that is provided to our trek leaders. This has always formed part of the training for our leaders and is incorporated into not only the initial training provided but also our ongoing refresher training. It is made clear to leaders that passengers take out travel insurance that will cover them for necessary medical expenses whilst on treks. It is further emphasised that the primary concern is always for the safety and wellbeing of the trekkers. Any decisions in this regard are to be made to provide the most suitable and effective remedy and not based on relative cost.”

Source location

2014-0074-Response-by-The-Family-Adventure-Company
Page 2 · response
Published 25 February 2014

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Local infrastructure makes it necessary to exceed the 500-metre daily ascent guideline on some established routes.

Verbatim wording from the response

“In some circumstances the local infrastructure available for commercial group trekking means that it is necessary to exceed the 500m a day guideline provided by the Wilderness Medical Society. We only do this on what are generally considered to be well established, standard routes. In line with the recommendation made by the Coroner whilst this does occur we have now introduced additional information regarding this into our Trip Notes for the relevant treks. This information highlights the higher increase on these days so our trekkers are fully aware of the strenuous nature of the trip and the larger ascents included. Our Trip Notes hold the full description of the trip and are available to all passengers prior to their booking a trip as well as being sent to them as the key element of our literature for a particular trip.”

Source location

2014-0074-Response-by-The-Family-Adventure-Company
Page 1 · response
Published 25 February 2014

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Add warnings about higher altitude gains and strenuous ascents to Trip Notes for relevant treks.

    Stated by Intrepid Travel Group UK LimitedStated completedThe respondent said that this action was complete when they made their response on 25 February 2014.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add warnings about higher altitude gains and strenuous ascents to Trip Notes for relevant treks.

Verbatim wording from the response

“In some circumstances the local infrastructure available for commercial group trekking means that it is necessary to exceed the 500m a day guideline provided by the Wilderness Medical Society. We only do this on what are generally considered to be well established, standard routes. In line with the recommendation made by the Coroner whilst this does occur we have now introduced additional information regarding this into our Trip Notes for the relevant treks. This information highlights the higher increase on these days so our trekkers are fully aware of the strenuous nature of the trip and the larger ascents included. Our Trip Notes hold the full description of the trip and are available to all passengers prior to their booking a trip as well as being sent to them as the key element of our literature for a particular trip.”

Source location

2014-0074-Response-by-The-Family-Adventure-Company
Page 1 · response
Published 25 February 2014

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026