PFD report

Lee Francis Grimes · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 26 Jul 2016•Manchester West

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
5

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to process and action referrals to the community mental health team
    Part of recurring concern: Unreliable mental health referral pathways
  2. Failure by support services to act on and follow up service-user overdose disclosures
    Part of recurring concern: Failure to reliably follow up identified mental-health safety concerns
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Review referral-processing procedures, including telephone message handling, referral responsibility and recording arrangements.

    Stated by North West Boroughs Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 July 2016.
  2. Action

    Re-circulate Wigan Recovery North’s correct contact details and telephone number to partner agencies.

    Stated by North West Boroughs Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 July 2016.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Established referral procedures and regular message checks provide an adequate system for handling telephone referrals.

    Stated by North West Boroughs Healthcare NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to process and action referrals to the community mental health team

Wider context from the report

“i. That no action was taken by an employee of Next Stage following Mr Grimes’ disclosure of an overdose of medication on Thursday the 17th March. I have further concern that when action was taken on the Friday 18th March, a message was left for the Community Mental Health Team which was not followed up by Next Stage, or answered and actioned by the Community Mental Health Team. Although Mr Grimes’ death was not as a result of an overdose, he did not receive any assessment, or treatment, in respect of the overdose he disclosed. In view of the fact that there was no contact from the Next Stage or the Community Mental Health team over the weekend, he was vulnerable to taking a further overdose of medication. ii. I have concerns that if this situation occurs in the future, another person could die. In view of that I would ask that the current policies and procedures in place at Next Stage to deal with the disclosure of an overdose of medication by a service user, are reviewed, and cascaded down to all employees. I would also request that a review is carried out by 5 Boroughs Partnership of the policies and procedures in place regarding the processing of referrals to Wigan Recovery North given the fact that the message left by ████████ on the Friday morning was never acted upon, as if this were to happen again in the future I believe there could be a further death. ”

Is this part of a recurring concern?

Yes — Unreliable mental health referral pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure by support services to act on and follow up service-user overdose disclosures

Wider context from the report

“i. That no action was taken by an employee of Next Stage following Mr Grimes’ disclosure of an overdose of medication on Thursday the 17th March. I have further concern that when action was taken on the Friday 18th March, a message was left for the Community Mental Health Team which was not followed up by Next Stage, or answered and actioned by the Community Mental Health Team. Although Mr Grimes’ death was not as a result of an overdose, he did not receive any assessment, or treatment, in respect of the overdose he disclosed. In view of the fact that there was no contact from the Next Stage or the Community Mental Health team over the weekend, he was vulnerable to taking a further overdose of medication. ii. I have concerns that if this situation occurs in the future, another person could die. In view of that I would ask that the current policies and procedures in place at Next Stage to deal with the disclosure of an overdose of medication by a service user, are reviewed, and cascaded down to all employees. I would also request that a review is carried out by 5 Boroughs Partnership of the policies and procedures in place regarding the processing of referrals to Wigan Recovery North given the fact that the message left by ████████ on the Friday morning was never acted upon, as if this were to happen again in the future I believe there could be a further death. ”

Is this part of a recurring concern?

Yes — Failure to reliably follow up identified mental-health safety concerns.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review referral-processing procedures, including telephone message handling, referral responsibility and recording arrangements.

Verbatim wording from the response

“In response to your request to review the policies and procedures in place regarding the processing of referrals to Wigan Recovery North, I can confirm that a review of these procedures has been undertaken by ████████, Matron for Quality, in conjunction with the respective team manager.”

Source location

2016-0268-Response-5-Borough-Partnership-NHS-Trust
Page 1 · response
Published 26 July 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Re-circulate Wigan Recovery North’s correct contact details and telephone number to partner agencies.

Verbatim wording from the response

“In exercising learning from this review, we have ensured that the team’s correct contact details, including the telephone number, has been re-circulated to all our partner agencies and that the lessons learned from this inquest are shared.”

Source location

2016-0268-Response-5-Borough-Partnership-NHS-Trust
Page 2 · response
Published 26 July 2016

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Established referral procedures and regular message checks provide an adequate system for handling telephone referrals.

Verbatim wording from the response

“In response to your request to review the policies and procedures in place regarding the processing of referrals to Wigan Recovery North, I can confirm that a review of these procedures has been undertaken by ████████, Matron for Quality, in conjunction with the respective team manager.”

Source location

2016-0268-Response-5-Borough-Partnership-NHS-Trust
Page 1 · response
Published 26 July 2016

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The service does not use an answerphone before 5pm, and the message may have been left at an incorrect number.

Verbatim wording from the response

“We note from the evidence presented at the hearing that an answerphone message was left for the team on the morning of Friday 18 March 2016 at approximately 10 am, however it has not been possible to determine where the message was left.”

Source location

2016-0268-Response-5-Borough-Partnership-NHS-Trust
Page 2 · response
Published 26 July 2016

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Share learning from the inquest and review through the Trust’s Quality and Safety Meeting and with staff directly involved in the care.

    Stated by North West Boroughs Healthcare NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 26 July 2016.
  2. 2

    Revise the communications policy to provide clear procedures for communicating concerns about clients.

    Stated by Next Stage HR House “A Way Forward” LtdStated completedThe respondent said that this action was complete when they made their response on 26 July 2016.
  3. 3

    Add the communications policy to regular staff training and provide staff with continued access to that training.

    Stated by Next Stage HR House “A Way Forward” LtdStated plannedThe respondent said that this action was planned when they made their response on 26 July 2016.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning from the inquest and review through the Trust’s Quality and Safety Meeting and with staff directly involved in the care.

Verbatim wording from the response

“In exercising learning from this review, we have ensured that the team’s correct contact details, including the telephone number, has been re-circulated to all our partner agencies and that the lessons learned from this inquest are shared.”

Source location

2016-0268-Response-5-Borough-Partnership-NHS-Trust
Page 2 · response
Published 26 July 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise the communications policy to provide clear procedures for communicating concerns about clients.

Verbatim wording from the response

“• The communications policy has been revised and details easy to follow procedures when effectively communicating a concern about our clients. (policy included)”

Source location

2016-0268-Response-by-Next-Stage
Page 1 · response
Published 26 July 2016

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add the communications policy to regular staff training and provide staff with continued access to that training.

Verbatim wording from the response

“• All staff is trained in this policy and other key policies at their initial induction to the company.”

Source location

2016-0268-Response-by-Next-Stage
Page 1 · response
Published 26 July 2016

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026