Andrew Collins · Prevention of Future Deaths report

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Issued 2 Oct 2018•South Wales Central

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
10

Described in responses

Recipients and published responses

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Lack of ambulance resources for timely attendance to critically unwell and deteriorating patients
    Part of recurring concern: Delays in ambulance attendancePart of recurring concern: Insufficient ambulance service capacity for emergency calls

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Welsh Ambulance Services NHS Trust

    Increase the scope of practice for Community First Responders.

  2. Welsh Ambulance Services NHS Trust

    Align resource production with demand by location and time of day.

  3. Welsh Ambulance Services NHS Trust

    Reduce handover-to-clear duration.

  4. Welsh Ambulance Services NHS Trust

    Strengthen out-of-hospital alternative pathways to improve care efficiency and resource use.

  5. Welsh Ambulance Services NHS Trust

    Reduce conveyance where safe and appropriate by providing care at home through advanced practitioners.

  6. Welsh Ambulance Services NHS Trust

    Ensure planned resources are sufficient to meet overall demand.

  7. Welsh Ambulance Services NHS Trust

    Introduce a Falls Framework.

  8. Welsh Ambulance Services NHS Trust

    Complete a robust review of the Explorer Project.

  9. Welsh Ambulance Services NHS Trust

    Introduce safe alternatives to responding at scene where appropriate.

  10. Welsh Ambulance Services NHS Trust

    Reduce sickness absence.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of ambulance resources for timely attendance to critically unwell and deteriorating patients

Wider context from the report

“(1) There was a delay of some 3 hours in sending an ambulance to Mr Collins when it was clear that his clinical picture was rapidly deteriorating. The first 999 call was received at 16:10 on the 6th June and correctly categorised but no vehicle was available to be dispatched to assist him. A further 999 call was made by his partner at 18:09 and again at 18:55 at which point he was described as “just about breathing and just about conscious”. An ambulance became available and was on scene at 19:10. He was conveyed to the University Hospital of Wales at 20:08 and handed over to hospital staff at 20:26. Whilst the evidence suggested the calls to the ambulance service were correctly categorised as having urgent clinical priority a clear lack of resources meant that there was a significant delay in attending to a critically unwell and deteriorating patient which, in my opinion must create a risk that further deaths may occur. ”

Is this part of a recurring concern?

Yes — Delays in ambulance attendance; Insufficient ambulance service capacity for emergency calls.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase the scope of practice for Community First Responders.

Verbatim wording from the response

“The accompanying action plan will provide you with the detail of this work, in addition to other quality improvement initiatives designed to safely release resources to respond to patients in greatest need. This includes the introduction of a Falls Framework and increasing scope of practice for our Community First Responders.”

Source location

2018-0336-Response-by-Welsh-Ambulance-Services-NHS-Trust
Page 2 · response
Published 6 March 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Align resource production with demand by location and time of day.

Verbatim wording from the response

“The key initiatives that the Trust are continuing to working on, to deliver and enable an improved resourcing picture include, the following:”

Source location

2018-0336-Response-by-Welsh-Ambulance-Services-NHS-Trust
Page 1 · response
Published 6 March 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reduce handover-to-clear duration.

Verbatim wording from the response

“The key initiatives that the Trust are continuing to working on, to deliver and enable an improved resourcing picture include, the following:”

Source location

2018-0336-Response-by-Welsh-Ambulance-Services-NHS-Trust
Page 1 · response
Published 6 March 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen out-of-hospital alternative pathways to improve care efficiency and resource use.

Verbatim wording from the response

“I would like to reassure you that the Welsh Ambulance Services NHS Trust and Cwm Taf University Health Board, continue to work in collaboration to drive the improvements forward. We continue to strengthen the out of hospital alternative pathways to improve efficiency and effectiveness of care for our patients and make best use of our resources.”

Source location

2018-0336-Response-by-Welsh-Ambulance-Services-NHS-Trust
Page 2 · response
Published 6 March 2019

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reduce conveyance where safe and appropriate by providing care at home through advanced practitioners.

Verbatim wording from the response

“The key initiatives that the Trust are continuing to working on, to deliver and enable an improved resourcing picture include, the following:”

Source location

2018-0336-Response-by-Welsh-Ambulance-Services-NHS-Trust
Page 1 · response
Published 6 March 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure planned resources are sufficient to meet overall demand.

Verbatim wording from the response

“The key initiatives that the Trust are continuing to working on, to deliver and enable an improved resourcing picture include, the following:”

Source location

2018-0336-Response-by-Welsh-Ambulance-Services-NHS-Trust
Page 1 · response
Published 6 March 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a Falls Framework.

Verbatim wording from the response

“The accompanying action plan will provide you with the detail of this work, in addition to other quality improvement initiatives designed to safely release resources to respond to patients in greatest need. This includes the introduction of a Falls Framework and increasing scope of practice for our Community First Responders.”

Source location

2018-0336-Response-by-Welsh-Ambulance-Services-NHS-Trust
Page 2 · response
Published 6 March 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete a robust review of the Explorer Project.

Verbatim wording from the response

“In addition to the actions contained within the attached plan, the Trust has undertaken and completed a robust review of the “Explorer Project”. The aim of this was the introduction of “ring fencing” to stabilise resource capacity in the Cwm Taf area and to prevent the migration of emergency resources into busier adjacent Health Board areas.”

Source location

2018-0336-Response-by-Welsh-Ambulance-Services-NHS-Trust
Page 2 · response
Published 6 March 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce safe alternatives to responding at scene where appropriate.

Verbatim wording from the response

“The key initiatives that the Trust are continuing to working on, to deliver and enable an improved resourcing picture include, the following:”

Source location

2018-0336-Response-by-Welsh-Ambulance-Services-NHS-Trust
Page 1 · response
Published 6 March 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reduce sickness absence.

Verbatim wording from the response

“The key initiatives that the Trust are continuing to working on, to deliver and enable an improved resourcing picture include, the following:”

Source location

2018-0336-Response-by-Welsh-Ambulance-Services-NHS-Trust
Page 1 · response
Published 6 March 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026