PFD report

Peter William THOMPSON · Prevention of Future Deaths report

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Issued 13 Jan 2026•Derby and Derbyshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
5

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure of care home staff to perform blood sugar pin prick testing for ill residents with Type 2 Diabetes
    Part of recurring concern: Failure to reliably measure and monitor blood glucose levelsPart of recurring concern: Unreliable recognition and response to illness in care-home residents
  2. Failure to conduct formal handovers between shifts
    Part of recurring concern: Unreliable handover of care information and responsibility
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Instruct staff to request immediate blood glucose testing from external professionals when diabetic residents show illness or other concerning health changes.

    Stated by Bank Close HouseStated completedThe respondent said that this action was complete when they made their response on 20 January 2026.
  2. Action

    Strengthen documentation requirements so verbal handover information is consistently and accurately recorded.

    Stated by Bank Close HouseStated completedThe respondent said that this action was complete when they made their response on 20 January 2026.
  3. Action

    Continue monitoring and reviewing arrangements until the blood glucose testing training pathway and responsibilities are formally confirmed.

    Stated by Bank Close HouseStated in progressThe respondent said that this action was in progress when they made their response on 20 January 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    The home disputes that care staff should undertake blood glucose testing, relying on consistent contrary guidance from external healthcare professionals.

    Stated by Bank Close HouseDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of care home staff to perform blood sugar pin prick testing for ill residents with Type 2 Diabetes

Wider context from the report

“1. Worsening blood sugar levels in a resident with Type 2 Diabetes can be fatal. Illnesses including infection can cause the progressive condition of Hyperglycaemic Hyperosmolar State. This is what happened with Peter Thompson. No one tested his blood sugar levels until the paramedics attended on 5 March 2025. By this time his condition was so severe his prognosis was poor and he did not recover despite treatment. I heard evidence that the earlier treatment is started the better the prognosis. I heard evidence from members of the Ageing Well Team and the Community Nurse that there was an expectation that Care Home staff were carrying out the blood sugar pin prick test. The former manager of the home said that Care Home staff do not do this and do not have the equipment to do this. This test is not complex. It is a test that a resident or a carer would do in their own home. It would form part of a baseline observation for a Type 2 Diabetic patinet who was ill and assist with decision on need to escalate. The continued absence of this test being done by care home staff gives cause for concern that there is a risk that a future death could occur. ”

Is this part of a recurring concern?

Yes — Failure to reliably measure and monitor blood glucose levels; Unreliable recognition and response to illness in care-home residents.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to conduct formal handovers between shifts

Wider context from the report

“2. I heard evidence from the former manager that handovers between shifts do not take place. That staff should look in an individual residents' records. Records do not provide a complete picture of a residents condition and in particular details of staff's ongoing concerns. The priority of the continuing concern about Peter's deterioration does not appear from the records to have been handed over between shifts. To not have a formal handover at the end and start of a shift gives cause for concern that there is a risk to future death. That delays are caused in escalating a resident's condition. ”

Is this part of a recurring concern?

Yes — Unreliable handover of care information and responsibility.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Instruct staff to request immediate blood glucose testing from external professionals when diabetic residents show illness or other concerning health changes.

Verbatim wording from the response

“As an interim measure, staff have been instructed that any concerns about a diabetic resident’s health must include a request for a blood glucose test from external healthcare professionals until training and competencies are completed by care staff.”

Source location

Response from Bank Close House Residential Care Home
Page 2 · response
Published 20 January 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen documentation requirements so verbal handover information is consistently and accurately recorded.

Verbatim wording from the response

“We acknowledge the coroner’s concern that the records reviewed during the inquest did not fully reflect the level of discussion or the priority of concerns during handover. In response, we have strengthened documentation expectations to ensure that all verbal handover information is consistently and accurately recorded.”

Source location

Response from Bank Close House Residential Care Home
Page 1 · response
Published 20 January 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue monitoring and reviewing arrangements until the blood glucose testing training pathway and responsibilities are formally confirmed.

Verbatim wording from the response

“Further monitoring and review will continue until the training pathway and responsibilities are formally confirmed.”

Source location

Response from Bank Close House Residential Care Home
Page 2 · response
Published 20 January 2026

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The home disputes that care staff should undertake blood glucose testing, relying on consistent contrary guidance from external healthcare professionals.

Verbatim wording from the response

“The coroner’s report states that Bank Close House should be carrying out blood glucose testing for diabetic residents. Historically, the home has been advised by both the Ageing Well Team and the GP Practice Advanced Nurse Practitioner that care home staff should not undertake blood glucose testing. This guidance has been consistent and shaped our practice, please see attached care plans with entries added in with instructions from ageing well team.”

Source location

Response from Bank Close House Residential Care Home
Page 1 · response
Published 20 January 2026

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The home cannot implement staff blood glucose testing until external professionals confirm training, competency requirements and clinical governance arrangements.

Verbatim wording from the response

“• They remain uncertain about who will be responsible for delivering the required training and competency assessments for care home staff.”

Source location

Response from Bank Close House Residential Care Home
Page 1 · response
Published 20 January 2026

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Until care staff are trained and assessed as competent, external healthcare professionals will undertake blood glucose testing for diabetic residents.

Verbatim wording from the response

“Until staff are trained and signed off as competent, all concerns regarding a diabetic resident’s health will continue to be escalated to external professionals, who will carry out blood glucose testing as needed.”

Source location

Response from Bank Close House Residential Care Home
Page 2 · response
Published 20 January 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Request each diabetic resident’s HbA1c level from GP surgeries to establish baseline long-term glucose control.

    Stated by Bank Close HouseStated completedThe respondent said that this action was complete when they made their response on 20 January 2026.
  2. 2

    Ensure all staff complete diabetes awareness training covering illness, dehydration and hyperglycaemic emergencies.

    Stated by Bank Close HouseStated completedThe respondent said that this action was complete when they made their response on 20 January 2026.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Request each diabetic resident’s HbA1c level from GP surgeries to establish baseline long-term glucose control.

Verbatim wording from the response

“• GP surgeries have been asked to provide each diabetic resident’s HbA1c level, ensuring staff have baseline information about long-term glucose control.”

Source location

Response from Bank Close House Residential Care Home
Page 2 · response
Published 20 January 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure all staff complete diabetes awareness training covering illness, dehydration and hyperglycaemic emergencies.

Verbatim wording from the response

“All staff complete diabetes awareness training, ensuring they understand the risks associated with illness, dehydration, and hyperglycaemic emergencies.”

Source location

Response from Bank Close House Residential Care Home
Page 2 · response
Published 20 January 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026