PFD report

Ian Dixon · Prevention of Future Deaths report

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Issued 19 Mar 2024•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
10

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure to review completion and delays in urgent equipment installation and repairs
    Part of recurring concern: Unreliable coordination of safety equipment installation requests
  2. Lack of a policy governing interaction following equipment installation requests
    Part of recurring concern: Unreliable coordination of safety equipment installation requests
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Develop a shared SharePoint site for SMBC and SHG staff to monitor minor adaptation installations and provision.

    Stated by Stockport Homes Group (SHGStated plannedThe respondent said that this action was planned when they made their response on 21 March 2024.
  2. Action

    Monitor major adaptations through the established monthly joint Adaptations Panel.

    Stated by Stockport Homes Group (SHGStated completedThe respondent said that this action was complete when they made their response on 21 March 2024.
  3. Action

    Develop, agree with SMBC, and publish target timescales for adaptations.

    Stated by Stockport Homes Group (SHGStated plannedThe respondent said that this action was planned when they made their response on 21 March 2024.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to review completion and delays in urgent equipment installation and repairs

Wider context from the report

“The Inquest heard that there is no policy in place governing the interaction between Stockport Metropolitan Borough Council and Stockport Homes following a request for the installation of equipment. This means that there is no review undertaken to check whether urgent equipment has been installed, urgent repairs completed or if there are delays/issues with the works requested. ”

Is this part of a recurring concern?

Yes — Unreliable coordination of safety equipment installation requests.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a policy governing interaction following equipment installation requests

Wider context from the report

“The Inquest heard that there is no policy in place governing the interaction between Stockport Metropolitan Borough Council and Stockport Homes following a request for the installation of equipment. This means that there is no review undertaken to check whether urgent equipment has been installed, urgent repairs completed or if there are delays/issues with the works requested. ”

Is this part of a recurring concern?

Yes — Unreliable coordination of safety equipment installation requests.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a shared SharePoint site for SMBC and SHG staff to monitor minor adaptation installations and provision.

Verbatim wording from the response

“• A SharePoint site will be developed providing access to both SMBC and SHG staff to monitor the progress of the installation and provision of minor adaptations (e.g. handrails, grab rails etc) - this will be in place by the end of May 2024.”

Source location

Response from Stockport Homes
Page 2 · response
Published 21 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor major adaptations through the established monthly joint Adaptations Panel.

Verbatim wording from the response

“• The progress of major adaptations (e.g. stairlifts, level access showers etc) will be monitored via the monthly Adaptations Panel attended by both SMBC and SHG Officers. This meeting is already established.”

Source location

Response from Stockport Homes
Page 2 · response
Published 21 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop, agree with SMBC, and publish target timescales for adaptations.

Verbatim wording from the response

“• Target timescales will be developed, agreed with SMBC and published by the end of May 2024.”

Source location

Response from Stockport Homes
Page 2 · response
Published 21 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor major adaptation progress through the monthly Adaptations Panel.

Verbatim wording from the response

“2. The progress of major adaptations (e.g. stairlifts, level access showers etc) will be monitored via the monthly Adaptations Panel attended by both SMBC and SHG Officers. This meeting is already established.”

Source location

Response from Stockport Metropolitan Borough Council
Page 1 · response
Published 21 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a shared SharePoint site for monitoring minor adaptation installation and provision.

Verbatim wording from the response

“3. A Sharepoint site will be developed providing access to both SMBC and SHG staff to monitor the progress of the installation and provision of minor adaptations (e.g. handrails, grab rails etc) - this will be in place by the end of May 2024.”

Source location

Response from Stockport Metropolitan Borough Council
Page 2 · response
Published 21 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop, agree and publish target timescales for adaptation installations.

Verbatim wording from the response

“To address these issues SMBC have liaised with Stockport Homes and have seen evidence of changes they will implement and will ensure we are active participants including:”

Source location

Response from Stockport Metropolitan Borough Council
Page 1 · response
Published 21 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen the service-level agreement with formal governance, agreed targets and monitoring arrangements.

Verbatim wording from the response

“4. In relation to all actions identified above, strengthening of the current SLA is required to ensure that both consistency of approach between both organisations and necessary targets are set and monitored. This will be completed by the end of June ensuring formal governance and sign off is agreed and understood.”

Source location

Response from Stockport Metropolitan Borough Council
Page 2 · response
Published 21 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make the ordering worker responsible for confirming adaptation requests are actioned before case closure.

Verbatim wording from the response

“In addition to the changes that will be made in collaboration with Stockport Homes SMBC will take the following actions:”

Source location

Response from Stockport Metropolitan Borough Council
Page 2 · response
Published 21 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assign the Team Manager oversight of the process and use the Adaptations Panel to monitor the changes.

Verbatim wording from the response

“3. The Team Manager will have responsibility for oversight of this process and will retain the role of chair of the Major Adaptations Panel and has close links with Stockport Homes colleagues and will use this forum to monitor the changes described above.”

Source location

Response from Stockport Metropolitan Borough Council
Page 2 · response
Published 21 March 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Require the named worker to document request completion clearly in the case management system.

    Stated by Stockport Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 21 March 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require the named worker to document request completion clearly in the case management system.

Verbatim wording from the response

“In addition to the changes that will be made in collaboration with Stockport Homes SMBC will take the following actions:”

Source location

Response from Stockport Metropolitan Borough Council
Page 2 · response
Published 21 March 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026