PFD report

Michael Yemm · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 2 Feb 2021•Norfolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to coordinate hospital discharge with the receiving care home
    Part of recurring concern: Unreliable hospital discharge processes
  2. Placement of people in unsuitable and unsafe residential settings
    Part of recurring concern: Failure to ensure people are placed in care settings suitable for their needs
  3. Failure to provide appropriate falls prevention for patients in cohorted hospital bays
    Part of recurring concern: Inadequate control of falls risks
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Develop an education package supporting revised falls assessments and recognition of multifactorial falls risks.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 4 February 2021.
  2. Action

    Implement the revised falls-risk and Safety Sides assessment documents after final review and completion of related booklet reviews.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 4 February 2021.
  3. Action

    Complete review and adjustment of the NICE-compliant falls-risk assessment, Safety Sides assessment and associated policy.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 4 February 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    Adult Social Care cannot source higher-level specialist placement until the CCG agrees to fund it.

    Stated by Norfolk County CouncilRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to coordinate hospital discharge with the receiving care home

Wider context from the report

“The hospital dropped Mr Yemm off back at the care home without any warning after being informed that they could not have him back. He was also discharged on insulin which the home could not administer as they do not have trained nursing staff. ”

Is this part of a recurring concern?

Yes — Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Placement of people in unsuitable and unsafe residential settings

Wider context from the report

“That Mr Yemm was placed into a totally unsuitable and unsafe residential setting. Shortly after his arrival, the next day, the manager contacted Mr Yemm's social worker and told them they couldn't look after him properly. Despite this he was left in this care home. ████████ wrote to the Director of Adult Social Services asking for help in finding a suitable placement and did not receive the courtesy of a reply. She was also told that after his falls that he had hairline fractures of his left hip before the fall in hospital. ”

Is this part of a recurring concern?

Yes — Failure to ensure people are placed in care settings suitable for their needs.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide appropriate falls prevention for patients in cohorted hospital bays

Wider context from the report

“That he was able, in a cohorted patient bay, to climb past raised bedrails, he did not have a lowered bed, whilst staff were present. A cohorted bay has extra staff to deal with challenging patients and fell fracturing his hip, necessitating surgery. For the whole of his stay Mr Yemm was agitated, confused anxious and distressed, he had to move wards because of the need for surgery which further exacerbated his condition. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to respond to requests for help finding suitable placements

Wider context from the report

“That Mr Yemm was placed into a totally unsuitable and unsafe residential setting. Shortly after his arrival, the next day, the manager contacted Mr Yemm's social worker and told them they couldn't look after him properly. Despite this he was left in this care home. ████████ wrote to the Director of Adult Social Services asking for help in finding a suitable placement and did not receive the courtesy of a reply. She was also told that after his falls that he had hairline fractures of his left hip before the fall in hospital. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Discharge of patients with medicines that the receiving care home cannot administer

Wider context from the report

“The hospital dropped Mr Yemm off back at the care home without any warning after being informed that they could not have him back. He was also discharged on insulin which the home could not administer as they do not have trained nursing staff. ”

Is this part of a recurring concern?

Yes — Unreliable hospital discharge processes; Unsafe medication management during hospital-to-care-home transitions.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop an education package supporting revised falls assessments and recognition of multifactorial falls risks.

Verbatim wording from the response

“The Falls Risk and Safety Sides assessments are under review as part of an ongoing project. ████████ has been working with ████████, Deputy Chief Nurse on the project. A NICE compliant Falls Risk assessment has been trialled and a final draft has been put together (see attached). The assessments and the associated policy are currently at the final adjustment/review stage. It will then be a question of implementing the roll out of the documents. These presently form part of a risk assessment booklet which means complete roll out is dependent on other risk assessment documents being reviewed. There is no final completion date at the moment. Alongside the change in risk assessments, it is planned that there will be an education package to support staff through the changes and to recognise the multifactorial elements of falls prevention.”

Source location

2021-0024-Response-from-Norfolk-and-Norwich-University-Hospital-Redacted
Page 3 · response
Published 4 February 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the revised falls-risk and Safety Sides assessment documents after final review and completion of related booklet reviews.

Verbatim wording from the response

“The Falls Risk and Safety Sides assessments are under review as part of an ongoing project. ████████ has been working with ████████, Deputy Chief Nurse on the project. A NICE compliant Falls Risk assessment has been trialled and a final draft has been put together (see attached). The assessments and the associated policy are currently at the final adjustment/review stage. It will then be a question of implementing the roll out of the documents. These presently form part of a risk assessment booklet which means complete roll out is dependent on other risk assessment documents being reviewed. There is no final completion date at the moment. Alongside the change in risk assessments, it is planned that there will be an education package to support staff through the changes and to recognise the multifactorial elements of falls prevention.”

Source location

2021-0024-Response-from-Norfolk-and-Norwich-University-Hospital-Redacted
Page 3 · response
Published 4 February 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete review and adjustment of the NICE-compliant falls-risk assessment, Safety Sides assessment and associated policy.

Verbatim wording from the response

“The Falls Risk and Safety Sides assessments are under review as part of an ongoing project. ████████ has been working with ████████, Deputy Chief Nurse on the project. A NICE compliant Falls Risk assessment has been trialled and a final draft has been put together (see attached). The assessments and the associated policy are currently at the final adjustment/review stage. It will then be a question of implementing the roll out of the documents. These presently form part of a risk assessment booklet which means complete roll out is dependent on other risk assessment documents being reviewed. There is no final completion date at the moment. Alongside the change in risk assessments, it is planned that there will be an education package to support staff through the changes and to recognise the multifactorial elements of falls prevention.”

Source location

2021-0024-Response-from-Norfolk-and-Norwich-University-Hospital-Redacted
Page 3 · response
Published 4 February 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adult Social Care cannot source higher-level specialist placement until the CCG agrees to fund it.

Verbatim wording from the response

“because the nursing homes were unable to meet Mr Yemm’s level of need. Until the CCG agrees to fund a specialist neurological placement, adult social care is not able to source a placement with a higher level of care. It was not until Mrs Yemm complained that her husband’s needs were assessed for specialist provision by healthcare services.”

Source location

2021-0024-Response-from-Adult-Social-Services-Norfolk-County-Council-Redacted
Page 3 · response
Published 4 February 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adult Social Services cannot place someone in nursing care without a health professional’s nursing needs assessment.

Verbatim wording from the response

“On 24 May 2020, Adult Social Services was contacted by a member of the ward staff at Langley Ward, NNUH, advising that Mr Yemm required ‘Support following hospital discharge. Unplanned admission to NNUH. Short term 24 hour residential support required while delirium resolving.’ Mr Yemm had been placed on D2A pathway 2. Norfolk County Council is not able to place people in nursing home care without a nursing needs assessment carried out by a health professional. We were advised by health professionals that nursing care was not needed at this time and residential placement was sourced at Melton House, in line with the hospital’s assessment.”

Source location

2021-0024-Response-from-Adult-Social-Services-Norfolk-County-Council-Redacted
Page 2 · response
Published 4 February 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The letter was escalated through the community response team and senior management, so no escalation to the Director was considered necessary.

Verbatim wording from the response

“A letter has been identified which Mrs Yemm shared with the community response team social worker. The community response team social worker shared this with her senior manager and at that point the meeting was called with the CCG on 2 September 2020.”

Source location

2021-0024-Response-from-Adult-Social-Services-Norfolk-County-Council-Redacted
Page 2 · response
Published 4 February 2021

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust disputes that Mr Yemm was discharged without warning or without arrangements for insulin administration and supervision.

Verbatim wording from the response

“Mr Yemm was started on insulin during the May 2020 admission. A District Nurse referral was made on discharge as Mr Yemm was unable to manage his own injections. On 17 June 2020 a “verbal handover” was given to Melton House including confirmation that the District Nurse referral had been completed in respect of Mr Yemm’s “insulin administration”.”

Source location

2021-0024-Response-from-Norfolk-and-Norwich-University-Hospital-Redacted
Page 2 · response
Published 4 February 2021

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Deliver ongoing ward-based dementia education sessions and arrange staff days with the Dementia Support Team.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 4 February 2021.
  2. 2

    Share Serious Incident findings and learning with the complex discharge team, governance forums and relevant staff through newsletters.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 February 2021.
  3. 3

    Issue staff reminders on dementia resources, awareness training and DOLS training.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 February 2021.
  4. 4

    Seek funding to establish a ward-based Dementia Support Worker post.

    Stated by Norfolk and Norwich University Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 4 February 2021.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver ongoing ward-based dementia education sessions and arrange staff days with the Dementia Support Team.

Verbatim wording from the response

“2. Ward Manager ████████ has met with and organised ward based education sessions with the Dementia Support Team (DST) (see attached emails). Some ward based sessions have already been delivered and the Clinical Educator and this is ongoing. Arrangements are also being made for ward staff to spend a day with the DST.”

Source location

2021-0024-Response-from-Norfolk-and-Norwich-University-Hospital-Redacted
Page 3 · response
Published 4 February 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share Serious Incident findings and learning with the complex discharge team, governance forums and relevant staff through newsletters.

Verbatim wording from the response

“The SI findings have been shared with the complex discharge team.”

Source location

2021-0024-Response-from-Norfolk-and-Norwich-University-Hospital-Redacted
Page 3 · response
Published 4 February 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue staff reminders on dementia resources, awareness training and DOLS training.

Verbatim wording from the response

“1. Ward Manager, ████████ has issued a reminder (see attached email) to all ward staff requiring them to ensure they are familiar/up to date with (i) the “Memory Matters” page on the Trust intranet which contains a range of educational resources; and (ii) Dementia awareness and DOLS training, both of which can be accessed via the Trust’s online training facility (ESR).”

Source location

2021-0024-Response-from-Norfolk-and-Norwich-University-Hospital-Redacted
Page 3 · response
Published 4 February 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Seek funding to establish a ward-based Dementia Support Worker post.

Verbatim wording from the response

“3. Funding is being sought for the implementation of a ward based Dementia Support Worker post. Regular support is being provided to the ward by the DST in the meantime.”

Source location

2021-0024-Response-from-Norfolk-and-Norwich-University-Hospital-Redacted
Page 3 · response
Published 4 February 2021

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026