PFD report

Joshua Oliver Maxwell Blackham · Prevention of Future Deaths report

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Issued 31 May 2019•Berkshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
9

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Use of Welfare Officers with line-management responsibilities instead of a specialised Welfare Officer cadre
  2. Insufficient training for Welfare Officers and their supervisors
  3. Lack of written policies defining the Welfare Officer role
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Include welfare considerations concerning the arrest location of serving officers in the relevant Professional Standards Department guidance policy.

    Stated by Surrey PoliceStated completedThe respondent said that this action was complete when they made their response on 14 August 2019.
  2. Action

    Develop and implement a Welfare Officer training and revised guidance package, including an explanatory video and risk-assessment oversight guidance.

    Stated by Surrey PoliceStated in progressThe respondent said that this action was in progress when they made their response on 14 August 2019.
  3. Action

    Provide secondary Welfare Officer cover for absences and list relevant support contacts at the front of each Duty of Care Risk Assessment.

    Stated by Surrey PoliceStated completedThe respondent said that this action was complete when they made their response on 14 August 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    A specialised Welfare Officer cadre will not be pursued because training, revised guidance and managerial oversight are considered sufficient and more practical.

    Stated by Surrey PoliceExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Use of Welfare Officers with line-management responsibilities instead of a specialised Welfare Officer cadre

Wider context from the report

“2. It was suggested in evidence that a cadre of specialised Welfare Officers would be more effective than appointing individual officers with line management responsibilities. The advantages of this arrangement will be that the specialised skills would be held within that cadre, and that an individual officer who has been suspended from duty may feel reluctant to discuss personal matters with a senior officer in his/her own management line. I consider this suggestion should be considered by Surrey Police. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient training for Welfare Officers and their supervisors

Wider context from the report

“1. Training – for Welfare Officers and those who supervise them. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of written policies defining the Welfare Officer role

Wider context from the report

“There remain, however, a number of areas where there are no written policies in place in relation to the role of a Welfare Officer. I remain concerned that, given that Joshua died in 2016 and these policies are not yet in place, the impetus could be lost after the inquest. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Ineffective communication of concerns between PSD and the Welfare Officer

Wider context from the report

“3. Consideration should be given as to how communication of concerns between PSD and the Welfare Officer can take place more effectively. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a written policy governing the location of arrest of a serving officer

Wider context from the report

“6. There should be a written policy as to the location of the arrest of a serving officer, so as to reduce the impact of this on his/her welfare. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of Welfare Officer contact when the primary Welfare Officer is off duty

Wider context from the report

“5. Any new arrangement should make allowances for contact with a Welfare Officer where the primary Welfare Officer is off duty. ”

Is this part of a recurring concern?

Yes — Unreliable Welfare Officer contact arrangements.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include welfare considerations concerning the arrest location of serving officers in the relevant Professional Standards Department guidance policy.

Verbatim wording from the response

“6. Consideration about the location of the arrest of a serving officer so as to reduce the impact on his/her welfare has been included within the relevant PSD guidance policy.”

Source location

2019-0182-Response-by-Surrey-Police
Page 3 · response
Published 14 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and implement a Welfare Officer training and revised guidance package, including an explanatory video and risk-assessment oversight guidance.

Verbatim wording from the response

“1. The Force has agreed to provide training and refreshed guidance for any officer/staff member who is assigned as Welfare Officer (previously referred to as Wellbeing and Support Officers). Surrey Police’s Learning and Development Department are in the process of creating a short video which will fully explain the Welfare Officer (WO) role which all WOs, on being assigned the role, will watch as part of a full guidance package. This package will include revised Welfare Officer Guidance documentation. This is anticipated to be finalised by the end of August 2019 with all Senior Management Teams across the Force being briefed from September 2019.”

Source location

2019-0182-Response-by-Surrey-Police
Page 2 · response
Published 14 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide secondary Welfare Officer cover for absences and list relevant support contacts at the front of each Duty of Care Risk Assessment.

Verbatim wording from the response

“5. Having a secondary (back up) WO who has been included in the revised process to ensure that there is suitable cover for annual leave or other absence. Contact details of all relevant persons supporting the particular officer/staff member will be listed at the front of the DOCRA.”

Source location

2019-0182-Response-by-Surrey-Police
Page 3 · response
Published 14 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure Welfare Officers directly contact relevant parties and share available concerns in risk assessments, documenting justified exceptions and providing a reference flowchart.

Verbatim wording from the response

“3. As to ensuring that all concerns about a person held by PSD, Federation, Unison or otherwise are available to the WO in completing their risk assessment, the new process will ensure that the DOCRA is completed having directly contacted all relevant parties. The default position will be that all information will be shared unless there is a specific reason not to do so which should be recorded with suitable justification. This way no relevant information is invisible to the WO. The new guidance is also accompanied by a simple visual flowchart for WOs as a reference document.”

Source location

2019-0182-Response-by-Surrey-Police
Page 2 · response
Published 14 August 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A specialised Welfare Officer cadre will not be pursued because training, revised guidance and managerial oversight are considered sufficient and more practical.

Verbatim wording from the response

“2. A cadre of specialised WOs has been considered in more detail by the Force since the inquest but the Force has made the decision not to pursue this on the grounds that it is not practical and may not be in the person’s best interest. Having a cadre limits the number of people undertaking the role and it is also important that the person involved has a say in who their WO is, which may not include anyone within a cadre. The Force felt that the selection of a WO should be considered by the relevant SMT for the area/department where the person works and that with the introduction of training, revised guidance and managerial oversight a cadre of specialists was not necessary.”

Source location

2019-0182-Response-by-Surrey-Police
Page 2 · response
Published 14 August 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Require regular Duty of Care Risk Assessment updates and make oversight of all such cases a standing item at monthly Senior Management Team meetings.

    Stated by Surrey PoliceStated plannedThe respondent said that this action was planned when they made their response on 14 August 2019.
  2. 2

    Include consideration of contacting an officer’s family, where consent permits, in revised Welfare Officer guidance.

    Stated by Surrey PoliceStated in progressThe respondent said that this action was in progress when they made their response on 14 August 2019.
  3. 3

    Rewrite the Duty of Care Risk Assessment as the sole record of individual risk and mitigation measures.

    Stated by Surrey PoliceStated in progressThe respondent said that this action was in progress when they made their response on 14 August 2019.
  4. 4

    Brief all Force Senior Management Teams on the revised Welfare Officer arrangements.

    Stated by Surrey PoliceStated plannedThe respondent said that this action was planned when they made their response on 14 August 2019.
  5. 5

    Assign each Welfare Officer a Senior Management Team lead to provide role briefing, support, guidance, and oversight of risk assessments.

    Stated by Surrey PoliceStated plannedThe respondent said that this action was planned when they made their response on 14 August 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require regular Duty of Care Risk Assessment updates and make oversight of all such cases a standing item at monthly Senior Management Team meetings.

Verbatim wording from the response

“The Duty of Care Risk Assessment (DOCRA) is being re-written and will be the only document used to record risk to an individual and the steps being taken to mitigate that risk. [This replaces the risk assessment document which was used in Joshua’s case]. The DOCRA will be updated every 28 days as a minimum (or more frequently as the risk requires) and will be sent by the WO to their SMT lead for comments. Oversight of all persons who are subject to a DOCRA will become a standing agenda item at each monthly SMT meeting thereby ensuring that there is oversight of all cases, regardless of risk level.”

Source location

2019-0182-Response-by-Surrey-Police
Page 2 · response
Published 14 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include consideration of contacting an officer’s family, where consent permits, in revised Welfare Officer guidance.

Verbatim wording from the response

“4. The matter of a WO considering contacting the family of an officer suspended from duty has been included in the revised guidance.”

Source location

2019-0182-Response-by-Surrey-Police
Page 2 · response
Published 14 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Rewrite the Duty of Care Risk Assessment as the sole record of individual risk and mitigation measures.

Verbatim wording from the response

“The Duty of Care Risk Assessment (DOCRA) is being re-written and will be the only document used to record risk to an individual and the steps being taken to mitigate that risk. [This replaces the risk assessment document which was used in Joshua’s case]. The DOCRA will be updated every 28 days as a minimum (or more frequently as the risk requires) and will be sent by the WO to their SMT lead for comments. Oversight of all persons who are subject to a DOCRA will become a standing agenda item at each monthly SMT meeting thereby ensuring that there is oversight of all cases, regardless of risk level.”

Source location

2019-0182-Response-by-Surrey-Police
Page 2 · response
Published 14 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Brief all Force Senior Management Teams on the revised Welfare Officer arrangements.

Verbatim wording from the response

“1. The Force has agreed to provide training and refreshed guidance for any officer/staff member who is assigned as Welfare Officer (previously referred to as Wellbeing and Support Officers). Surrey Police’s Learning and Development Department are in the process of creating a short video which will fully explain the Welfare Officer (WO) role which all WOs, on being assigned the role, will watch as part of a full guidance package. This package will include revised Welfare Officer Guidance documentation. This is anticipated to be finalised by the end of August 2019 with all Senior Management Teams across the Force being briefed from September 2019.”

Source location

2019-0182-Response-by-Surrey-Police
Page 2 · response
Published 14 August 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assign each Welfare Officer a Senior Management Team lead to provide role briefing, support, guidance, and oversight of risk assessments.

Verbatim wording from the response

“Under the new process all WOs, will be assigned a lead from their Senior Management Team (SMT) who will be responsible for briefing the WO on their role using the new material and will then remain as point of contact for the WO offering support and guidance. They will ensure that risk assessments are completed in a timely fashion, providing suitable oversight and scrutiny.”

Source location

2019-0182-Response-by-Surrey-Police
Page 2 · response
Published 14 August 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026