PFD report

Kingsley Burrell · Prevention of Future Deaths report

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Issued 20 Mar 2015•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
17

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to implement nationally a policy limiting police attendance at mental health wards to threats to staff or disorder
    Part of recurring concern: Unsafe police conveyance of mental health patients
  2. Absence of a national multi-agency crisis team system for people in mental health crisis
    Part of recurring concern: Unreliable coordination of mental health crisis responses
  3. Lack of national training and understanding of how best to treat acute behavioural disturbance
    Part of recurring concern: Failure to reliably recognise and respond to acute behavioural disturbancePart of recurring concern: Insufficient police training for safe recognition and response to mental-health and behaviour-related medical crises
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Work with the National Police Chiefs Council to ensure ambulances are requested for Section 136 incidents and reduce police conveyance.

    Stated by Association of Ambulance Chief ExecutivesStated in progressThe respondent said that this action was in progress when they made their response on 20 March 2015.
  2. Action

    Continue working with police, Home Office and Department of Health partners to improve ambulance response speed and ambulance conveyance under Section 136.

    Stated by Association of Ambulance Chief ExecutivesStated in progressThe respondent said that this action was in progress when they made their response on 20 March 2015.
  3. Action

    Develop further guidance and training with police, professional bodies and mental health trusts to support local restraint protocols.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 20 March 2015.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    National paramedic teams for acute mental health responses may be difficult to provide because of a recognised paramedic shortage and local commissioning arrangements.

    Stated by Association of Ambulance Chief ExecutivesUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to implement nationally a policy limiting police attendance at mental health wards to threats to staff or disorder

Wider context from the report

“(3) This case has resulted in a multi-agency review of how patients are managed between the services when crisis occurs. A new conveying of patients policy has been devised. Critically police now only attend a mental health ward if there was a patient who is threatening staff or there is disorder on the ward. My concern is that this is not reflected nationally. Chief Inspector ███████ at West Midlands Police can provide full details of the policy. ”

Is this part of a recurring concern?

Yes — Unsafe police conveyance of mental health patients.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Absence of a national multi-agency crisis team system for people in mental health crisis

Wider context from the report

“(2) The West Midlands area now have a crisis team that works with people who are in a mental health crisis. This involves a mental health worker and ambulance crew working together with the Police to try to help patients with acute mental health disorders. My concern is that this is not a national system. Chief Inspector ███████ at West Midlands Police can provide full details of the scheme. ”

Is this part of a recurring concern?

Yes — Unreliable coordination of mental health crisis responses.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of national training and understanding of how best to treat acute behavioural disturbance

Wider context from the report

“(1) Medical evidence at the inquest confirmed that Mr Burrell was suffering from acute behaviour disturbance. As a result he continued to struggle against restraint. Patients with this condition are at risk of death through prolonged restraint and struggle against restraint. Most training in relation to restraint deaths focuses on positional asphyxia. Position in this case was not a major consideration. It was clear from the inquest that there was a lack of understanding of how to treat someone with an acute behavioural disturbance. Minimising the period of restraint is key. West Midlands Police have undertaken considerable work and training of staff concerning this condition. My concern is that this has not been rolled out nationally and therefore many other forces will not understand the implications of this condition and how best to treat it. I suggest contact is made with Chief Inspector Russell at WMP for full information on the changes made in the West Midlands area. ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and respond to acute behavioural disturbance; Insufficient police training for safe recognition and response to mental-health and behaviour-related medical crises.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the National Police Chiefs Council to ensure ambulances are requested for Section 136 incidents and reduce police conveyance.

Verbatim wording from the response

“In the respect of the latter recent Home Office data indicates that for Section 136 where patients were conveyed by the Police 43% of cases were due to risk or behavioural issues and in 32% of cases no ambulance had been requested by the police. AACE continue to work with the NPCC to ensure that an ambulance is always requested and that police conveyance is reduced to as low a rate as possible.”

Source location

2015-0472-Response-by-Association-of-Ambulance-Chief-Executives
Page 3 · response
Published 20 March 2015

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue working with police, Home Office and Department of Health partners to improve ambulance response speed and ambulance conveyance under Section 136.

Verbatim wording from the response

“As a consequence ambulance trusts in England introduced new protocols in April 2014 designed to improve the speed of response to patients detained under Section 136 of the Mental Health Act in order to offer a clinical assessment more quickly and to arrange subsequent conveyance to a place of safety more efficiently. Data for 2014/15 indicates that there have been encouraging improvements with 74% of incidents where the police requested an ambulance receiving a response within 30 minutes. AACE continue to work with the NPCC, Home Office and the Department of Health to drive further improvements in both the speed of ambulance response and the proportion of patients conveyed by ambulance rather than police vehicles.”

Source location

2015-0472-Response-by-Association-of-Ambulance-Chief-Executives
Page 3 · response
Published 20 March 2015

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop further guidance and training with police, professional bodies and mental health trusts to support local restraint protocols.

Verbatim wording from the response

“Both the Code and the guidance make clear that all types of restraint should be used for the least amount of time needed to manage risks to the individual and others. Department officials continue to work with the police, the Royal Colleges of Nurses and Psychiatrists, and Mental Health Trusts to develop further guidance and training to support local protocols, so that all partners are clear about what should happen in these circumstances.”

Source location

2015-0472-Response-by-Department-of-Health
Page 2 · response
Published 20 March 2015

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish the Crisis Care Concordat to establish cross-sector expectations for local mental health crisis responses.

Verbatim wording from the response

“The Department published the Crisis Care Concordat in 2014 to ensure that anyone experiencing a mental health crisis receives the right support in the right place. The Concordat is a cross-sector agreement which ensures that local areas provide the”

Source location

2015-0472-Response-by-Department-of-Health
Page 3 · response
Published 20 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise the Mental Health Act Code of Practice to provide statutory guidance on restrictive practices and restraint.

Verbatim wording from the response

“On restraint, both statutory and non-statutory guidance exists. The Mental Health Act 1983 Code of Practice (the Code) was revised in 2015 and provides statutory guidance on the appropriate use of restrictive practices that protect the dignity and safety of patients. The Code is clear that any restraint should be the least restrictive,”

Source location

2015-0472-Response-by-Department-of-Health
Page 1 · response
Published 20 March 2015

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Fund street triage pilot schemes providing mental health professionals’ on-the-spot advice to police during possible mental health crises.

Verbatim wording from the response

“The Department has also funded a number of street triage pilot schemes where mental health professionals provide on the spot advice to police when dealing with people with possible mental health problems. These pilots are currently being evaluated so that this approach can be rolled out more widely.”

Source location

2015-0472-Response-by-Department-of-Health
Page 4 · response
Published 20 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Issue national instructions requiring monitoring and review of police requests to mental health environments, with escalation and supervisory involvement whenever restraint occurs.

Verbatim wording from the response

“Chief Inspector Russell has cited my own national instruction to Chief Officers in respect of the monitoring and reviewing of all service requests to mental health environments, and for escalation and supervisory involvement on every occasion where police are requested to, or effect, restraint in a health environment whatever the circumstances.”

Source location

2015-0472-Response-by-Metropolitan-Police
Page 3 · response
Published 20 March 2015

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Report the expert reference group’s initial findings on the role of police in mental health settings by the end of the calendar year.

Verbatim wording from the response

“Chief Inspector Russell has cited my own national instruction to Chief Officers in respect of the monitoring and reviewing of all service requests to mental health environments, and for escalation and supervisory involvement on every occasion where police are requested to, or effect, restraint in a health environment whatever the circumstances.”

Source location

2015-0472-Response-by-Metropolitan-Police
Page 3 · response
Published 20 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Examine the role, legal basis, responsibility and safe practice for police involvement in mental health restraint through an expert reference group.

Verbatim wording from the response

“In this tragic case, police officers were called in to a mental health environment to effect restraint upon a patient. Aside from the moral and ethical issues pertaining to police officers entering into a care environment to affect this type of force, I am examining the whole issue of the role of police in these types of circumstances and indeed whether this is simply an issue of a lack of capability, capacity and training for health practitioners rather than that it is and should be presumed a police matter. I hope you will be reassured to know that to this end I have been working with the College of Policing and have instigated an expert reference group, chaired by Lord Alex Carlile, to ascertain not only the legal platform upon which activities should sit, but further who should effect them and what is defined as safe practice across all public service disciplines.”

Source location

2015-0472-Response-by-Metropolitan-Police
Page 2 · response
Published 20 March 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

National paramedic teams for acute mental health responses may be difficult to provide because of a recognised paramedic shortage and local commissioning arrangements.

Verbatim wording from the response

“Due to a now recognised national shortage of paramedics, being able to provide a paramedic to specifically work as part of a team to respond to patients with acute mental health disorders will be difficult for some trusts, and will depend on local commissioning arrangements. We recognise that these schemes are likely to continue to develop.”

Source location

2015-0472-Response-by-Association-of-Ambulance-Chief-Executives
Page 3 · response
Published 20 March 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing local policies and crisis plans provide the arrangements for cross-agency mental health crisis responses rather than a single national system.

Verbatim wording from the response

“You highlight the need for cross-agency working to safely manage people being moved between services when a mental health crisis occurs and when police attend a health setting. The Code states local policies should be in place between providers, the police and other agencies with protocols covering all aspects of the use of section 135 and 136 powers. Sections 135 and 136 give the police powers to temporarily move people, who appear to be suffering from a mental disorder, and who need urgent care, to a ‘place of safety’ so that a mental health assessment can be carried out and appropriate arrangements made for care. Local policies should include arrangements for police attend a health-based setting and transporting people between places of safety.”

Source location

2015-0472-Response-by-Department-of-Health
Page 3 · response
Published 20 March 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

National police forces had already received guidance and training addressing acute behavioural disorder risks, with overall compliance considered to meet the standard.

Verbatim wording from the response

“Whilst it is helpful that West Midlands have cited their activity in respect of positional asphyxia and other risks associated with restraint, it is not accurate to suggest that the force has implemented safe practice independent of all forces nationally. Indeed, Acute Behavioural Disorder (ABD) and Excited Delirium were specifically highlighted in a 2010 Guidance Document issued by the former National Policing Improvement Agency (now renamed The College of Policing). The NPIA then ran a series of national events throughout 2010/2011 where every single force in the country was briefed and provided with training materials to address this specific set of risks.”

Source location

2015-0472-Response-by-Metropolitan-Police
Page 2 · response
Published 20 March 2015

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. 1

    Continue coordinating ambulance trusts to support learning from the incident and prevent recurrence.

    Stated by Association of Ambulance Chief ExecutivesStated in progressThe respondent said that this action was in progress when they made their response on 20 March 2015.
  2. 2

    Recommend that ambulance trusts include acute behavioural disturbance education for frontline and control-room staff.

    Stated by Association of Ambulance Chief ExecutivesStated completedThe respondent said that this action was complete when they made their response on 20 March 2015.
  3. 3

    Revise UK ambulance clinical guidance to cover restraint and recognition and management of acute behavioural disturbance.

    Stated by Association of Ambulance Chief ExecutivesStated in progressThe respondent said that this action was in progress when they made their response on 20 March 2015.
  4. 4

    Develop national principles for mental-health conveyance policies covering restraint, acute behavioural disturbance, observations and documentation, then share them with ambulance trusts.

    Stated by Association of Ambulance Chief ExecutivesStated in progressThe respondent said that this action was in progress when they made their response on 20 March 2015.
  5. 5

    Request review of ambulance control-room triage pathways to ensure acute behavioural disturbance is included or referenced.

    Stated by Association of Ambulance Chief ExecutivesStated completedThe respondent said that this action was complete when they made their response on 20 March 2015.
  6. 6

    Work with the National Police Chiefs Council to improve inter-agency arrangements for managing mental-health crises and related demand.

    Stated by Association of Ambulance Chief ExecutivesStated in progressThe respondent said that this action was in progress when they made their response on 20 March 2015.
  7. 7

    Publish and implement the Positive and Safe programme and associated guidance to reduce unnecessary restrictive interventions across health and adult social care.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 20 March 2015.
  8. 8

    Work with NHS England to incorporate patient history into decision-making about Mental Health Act powers, contributing to the Crisis Care Concordat.

    Stated by National Police Chiefs’ CouncilStated completedThe respondent said that this action was complete when they made their response on 20 March 2015.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.3

  1. 1

    Police will provide restraint for violent patients because ambulance clinicians are neither trained nor expected to restrain them.

    Stated by Association of Ambulance Chief ExecutivesRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
  2. 2

    NHS England is responsible for patient safety, including physical observations during and after restraint.

    Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
  3. 3

    The Association of Ambulance Chief Executives is responsible for separately addressing concerns about mental health patient conveyance and restraint.

    Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue coordinating ambulance trusts to support learning from the incident and prevent recurrence.

Verbatim wording from the response

“I hope that you will agree that we have dealt comprehensively with the concerns that you have raised. We will continue to ensure co-ordination between ambulance trusts who have shown themselves to be absolutely committed to learning from this tragic event and do everything within our power to prevent it happening again in the future.”

Source location

2015-0472-Response-by-Association-of-Ambulance-Chief-Executives
Page 3 · response
Published 20 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recommend that ambulance trusts include acute behavioural disturbance education for frontline and control-room staff.

Verbatim wording from the response

“We have made a recommendation to the National Education Network for Ambulance Services leads (NENAS) that each trust considers including, if not completed already, the education of front line staff and control room staff in acute behavioural disturbance to raise awareness of the condition and how it can present in a patient.”

Source location

2015-0472-Response-by-Association-of-Ambulance-Chief-Executives
Page 2 · response
Published 20 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Revise UK ambulance clinical guidance to cover restraint and recognition and management of acute behavioural disturbance.

Verbatim wording from the response

“An ambulance guideline development group is currently working on revising the UK ambulance services clinical practice guidance around the management of mental health patients. This will include aspects of restraint and include recognition and management of patients with ABD. This work will be completed in 2016 and will be incorporated into the guidance used to inform the clinical practice of ambulance clinicians across the UK.”

Source location

2015-0472-Response-by-Association-of-Ambulance-Chief-Executives
Page 2 · response
Published 20 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop national principles for mental-health conveyance policies covering restraint, acute behavioural disturbance, observations and documentation, then share them with ambulance trusts.

Verbatim wording from the response

“The National Ambulance Mental Health Leads group that reports to the National Ambulance Service Medical Director group (NASMeD) have been asked to develop the principles and”

Source location

2015-0472-Response-by-Association-of-Ambulance-Chief-Executives
Page 1 · response
Published 20 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Request review of ambulance control-room triage pathways to ensure acute behavioural disturbance is included or referenced.

Verbatim wording from the response

“We have approached the leads of the two systems used in ambulance control rooms that triage 999 calls and asked them to review their triage pathways to ensure that ABD is included or referred to in the questions that are asked (AMPDS and NHS pathways).”

Source location

2015-0472-Response-by-Association-of-Ambulance-Chief-Executives
Page 2 · response
Published 20 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with the National Police Chiefs Council to improve inter-agency arrangements for managing mental-health crises and related demand.

Verbatim wording from the response

“At a national level the AACE and the National Police Chiefs Council (NPCC) have been working closely together to improve arrangements for inter-agency working and the demand that ambulance trusts and police forces generate for one another; the aim being to improve the response to the public whilst also operating together as efficiently as possible. Particular efforts have been expended in relation to offering better care to patients experiencing mental health crisis and the Crisis Care Concordat, supported by local declarations, have given added impetus to this work.”

Source location

2015-0472-Response-by-Association-of-Ambulance-Chief-Executives
Page 3 · response
Published 20 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish and implement the Positive and Safe programme and associated guidance to reduce unnecessary restrictive interventions across health and adult social care.

Verbatim wording from the response

“The Department of Health has also published guidance on the reduction of restrictive practices which sets out the appropriate use of restraint. The Department’s Positive and Proactive Care: reducing the need for restrictive interventions (2014) guidance echoes the requirements of the Code and sets out guidance in more detail around the use of restraint.”

Source location

2015-0472-Response-by-Department-of-Health
Page 2 · response
Published 20 March 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with NHS England to incorporate patient history into decision-making about Mental Health Act powers, contributing to the Crisis Care Concordat.

Verbatim wording from the response

“is much work yet to be done to ascertain the value and capability of street triage services where they exist, and there is much evidence thus far that they are by no means sustainable in their myriad of current forms. Indeed, perhaps their very presence describes the paucity of capability in accessing appropriate mental health service without the involvement of police. Their formation, however, is a direct result of the work I conducted with Geraldine Strathdee of NHS England when we first explored the pertinence of patient history as a component part in decision making when considering the exercise of powers under the Mental Health Act. This came as a precursor to the Crisis Care Concordat.”

Source location

2015-0472-Response-by-Metropolitan-Police
Page 3 · response
Published 20 March 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Police will provide restraint for violent patients because ambulance clinicians are neither trained nor expected to restrain them.

Verbatim wording from the response

“The Mental Capacity Act also supports the use of reasonable force to ensure that patients lacking capacity receive care that is in their best interests or are protected from further harm. However ambulance clinicians are neither trained nor expected to restrain patients who are acting in a threatening or violent manner. Ambulance staff are trained to provide minimal restraint and use soft control technique/physical intervention in cases where patients lack capacity and there is no perceived risk of harm to them or the patient. In the event of restraint being required for a violent patient ambulance staff will continue to rely on the Police to provide that restraint as their officers have been specifically trained to do so. In these instances ambulance staff are required to monitor the patient to ensure their continued safety.”

Source location

2015-0472-Response-by-Association-of-Ambulance-Chief-Executives
Page 2 · response
Published 20 March 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England is responsible for patient safety, including physical observations during and after restraint.

Verbatim wording from the response

“NHS England has responsibility for patient safety and is aware of the importance of performing physical observations during and after physical intervention or restraint. Discussions are currently focusing on the risks posed to patients in mental health care where continued physical observations are not undertaken during and following a period of restraint.”

Source location

2015-0472-Response-by-Department-of-Health
Page 3 · response
Published 20 March 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Association of Ambulance Chief Executives is responsible for separately addressing concerns about mental health patient conveyance and restraint.

Verbatim wording from the response

“The Association of Ambulance Chief Executives (AACE) is developing principles and policies for the conveyance of mental health patients and restraint which will cover the importance of physical observations during and after physical intervention.”

Source location

2015-0472-Response-by-Department-of-Health
Page 4 · response
Published 20 March 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026