PFD report

Christopher Paul Vickers · Prevention of Future Deaths report

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Issued 29 Feb 2024•Gateshead and South Tyneside

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
27

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to co-ordinate care through multi-disciplinary and multi-agency meetings
    Part of recurring concern: Failure to convene coordinated professional case-planning discussions for safety concerns
  2. Failure to make safeguarding referrals for formal safeguarding supervision
    Part of recurring concern: Failure to act appropriately on safeguarding referrals and notices
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.17

  1. Action

    Establish and operate a monthly High Intensity User Group to oversee people with repeat or frequent agency interactions.

    Stated by South Tyneside Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.
  2. Action

    Establish and operate a monthly South Tyneside Interface Meeting for cross-agency communication, issue resolution, decision-making and planning.

    Stated by South Tyneside Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.
  3. Action

    Launch the Safeguarding Adults Threshold Guidance Tool across adult social care teams, provide training and require recorded rationale for safeguarding decisions.

    Stated by South Tyneside Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to co-ordinate care through multi-disciplinary and multi-agency meetings

Wider context from the report

“1. There were multiple repeated missed opportunities to co-ordinate the Deceased’s care with the convention of multi-disciplinary and multi-agency meetings despite known escalating risk. 2. There were multiple repeated missed opportunities to make safeguarding referrals for formal safeguarding supervision from the safeguarding adult public protection team despite known escalating risk to self and to others. There remains a risk that future deaths could occur as the missed opportunities were significant and multiple and relate to clear processes and policies that were not followed. Current action that has been undertaken does not address my concerns. ”

Is this part of a recurring concern?

Yes — Failure to convene coordinated professional case-planning discussions for safety concerns.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to make safeguarding referrals for formal safeguarding supervision

Wider context from the report

“1. There were multiple repeated missed opportunities to co-ordinate the Deceased’s care with the convention of multi-disciplinary and multi-agency meetings despite known escalating risk. 2. There were multiple repeated missed opportunities to make safeguarding referrals for formal safeguarding supervision from the safeguarding adult public protection team despite known escalating risk to self and to others. There remains a risk that future deaths could occur as the missed opportunities were significant and multiple and relate to clear processes and policies that were not followed. Current action that has been undertaken does not address my concerns. ”

Is this part of a recurring concern?

Yes — Failure to act appropriately on safeguarding referrals and notices.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish and operate a monthly High Intensity User Group to oversee people with repeat or frequent agency interactions.

Verbatim wording from the response

“To ensure effective collaborative, multi-agency working, a number of new multi-agency meetings and groups have been established. These include:”

Source location

Response from South Tyneside Council
Page 4 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish and operate a monthly South Tyneside Interface Meeting for cross-agency communication, issue resolution, decision-making and planning.

Verbatim wording from the response

“To ensure effective collaborative, multi-agency working, a number of new multi-agency meetings and groups have been established. These include:”

Source location

Response from South Tyneside Council
Page 4 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Launch the Safeguarding Adults Threshold Guidance Tool across adult social care teams, provide training and require recorded rationale for safeguarding decisions.

Verbatim wording from the response

“1.6. Tools and Guidance”

Source location

Response from South Tyneside Council
Page 9 · response
Published 14 May 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and use the Complex Adult Risk Management approach to coordinate assessment, responsibilities, action plans, monitoring and review for adults at serious risk outside safeguarding criteria.

Verbatim wording from the response

“2.2. Complex Adult Risk Management (CARM)”

Source location

Response from South Tyneside Council
Page 12 · response
Published 14 May 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish and convene a Suicide Prevention Group when individuals are identified as being at high risk of suicide.

Verbatim wording from the response

“• Suicide Prevention Group – a meeting that is attended by the Service Manager for South Tyneside Adult Mental Health Service and operational”

Source location

Response from South Tyneside Council
Page 4 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish the Multi-Agency Safeguarding Hub to screen all safeguarding contacts and referrals through integrated multi-agency information gathering and decision-making.

Verbatim wording from the response

“2.1. Multi-Agency Safeguarding Hub (MASH)”

Source location

Response from South Tyneside Council
Page 11 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a daily multi-agency Police Triage Process to review Police Concern Notifications, share information and determine safeguarding actions.

Verbatim wording from the response

“The Police have a duty to recognise the signs and symptoms of abuse and to act on any concerns. This includes notifying the Local Authority of safeguarding concerns relating to vulnerable adults. The process for the Police to refer safeguarding concerns to South Tyneside Council is via a Police Concern Notification (ACN) form. Adult Social Care receives ACNs from Northumbria Police daily and the number of ACNs has significantly increased year-on-year.”

Source location

Response from South Tyneside Council
Page 5 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish weekly multidisciplinary team meetings to discuss high-risk individuals, allocate responsibilities and agree coordinated risk-reduction support.

Verbatim wording from the response

“• Weekly MDTs – these are weekly multi-disciplinary team meetings that are attended by practitioners from mental health and social care services to discuss high risk individuals. The purpose of the meeting is to discuss risks and concerns, agree roles and responsibilities, agree actions to reduce risk, and agree co-ordinated support to achieve the best possible outcome for the individual.”

Source location

Response from South Tyneside Council
Page 5 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a weekly Risk Management Forum with service and senior management oversight for people whose risks remain or increase despite interventions.

Verbatim wording from the response

“1.4. Risk Management Forum”

Source location

Response from South Tyneside Council
Page 7 · response
Published 14 May 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the domestic violence policy to incorporate inquest and incident learning and clarify staff roles and responsibilities for safeguarding referrals.

Verbatim wording from the response

“However, following the inquest, a decision was made to review the domestic violence policy, and this is due to be completed by July 2024, to ensure that the Trust incorporates all the learning from this inquest, and other incidents, and provides clarity on staff roles and responsibilities in relation to safeguarding referrals.”

Source location

Response from Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed safeguarding and multi-agency meeting checks in four-weekly clinician supervision case reviews across all teams.

Verbatim wording from the response

“Within all teams, clinician supervision takes place every 4 weeks, which includes a random sample of cases being checked, and safeguarding and the need for convening a multi-agency meeting is now embedded as part of this review process.”

Source location

Response from Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Page 2 · response
Published 14 May 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver bespoke training, email communications and team meetings to improve staff awareness and skills regarding safeguarding referrals and procedures.

Verbatim wording from the response

“As explained at the inquest, since Mr Vickers' death, there has been a lot of work within the Trust to improve awareness and skills, through bespoke training, email communication and team meetings. This has emphasised the importance of when referrals to safeguarding should be made, and what process should be followed.”

Source location

Response from Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Page 1 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed safeguarding and multi-agency meeting consideration in Crisis, ADHD and Community Treatment Team meetings, with MDT meetings following each assessment.

Verbatim wording from the response

“Within the Crisis and ADHD team, MDT (Multi-Disciplinary Team) processes have changed, and safeguarding and consideration of a multi-agency meeting is now a standing agenda item. It serves to act as a reminder to clinicians to review and ensure all areas of identified risk have been addressed, and responded to where appropriate.”

Source location

Response from Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Page 1 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update and circulate the domestic abuse policy, including guidance on identifying abuse risk and requesting MARAC referrals.

Verbatim wording from the response

“In Mr Vickers' case, the concerns highlighted around referrals to safeguarding related to issues of domestic abuse to others. Since Mr Vickers' death the Trust's Multi-Agency Risk Assessment Conference (MARAC) policy (now the domestic abuse policy) has been updated and circulated to staff via the Trustwide policy bulletin. As part of this policy, there is guidance for staff around identifying if someone is at risk of abuse and when a referral for a MARAC should be requested (which is a police coordinated multi agency meeting including health representatives, police and children and adult social care).”

Source location

Response from Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct weekly telephone-triage reviews of selected crisis contacts to assess contact quality, safeguarding actions and whether multi-agency meetings were required.

Verbatim wording from the response

“Within Crisis services a new process of a weekly telephone triage review has been implemented. This looks at all crisis team, which have not required a face-to-face assessment, as was sometimes the case in the past and in relation to Mr Vickers.”

Source location

Response from Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use a safeguarding incident-reporting template to support consistent practitioner advice on referrals and multi-agency communication, with recommended actions monitored by managers.

Verbatim wording from the response

“Safeguarding issues are reported through an incident reporting system, which is reviewed by a dedicated Safeguarding Practitioner who will offer any relevant safeguarding advice to the reporting service and its manager. This advice will, where appropriate, advise on local authority referral and multiagency communication, with any recommended actions monitored by managers. A template has now been implemented for the Safeguarding Practitioner to assist with ensuring that the advice is provided in a consistent way.”

Source location

Response from Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct compliance audits against the domestic abuse policy to check that MARAC referrals are actioned in line with safeguarding advice.

Verbatim wording from the response

“A compliance audit against the domestic abuse policy will look to ensure that MARAC referrals are being actioned in line with Safeguarding advice.”

Source location

Response from Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Page 2 · response
Published 14 May 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. 1

    Establish a weekly Decision Making Forum to allocate complex cases to the most appropriate adult social care team.

    Stated by South Tyneside Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.
  2. 2

    Implement the mandatory Safe and Effective Core safeguarding module for all frontline Adult Social Care practitioners.

    Stated by South Tyneside Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.
  3. 3

    Implement a Quality Assurance Framework with Practice Quality Audits and Safeguarding Audits to monitor compliance, practice quality and service improvement.

    Stated by South Tyneside Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.
  4. 4

    Develop and launch Self-Neglect Guidance across adult social care teams, requiring its use and recorded rationale in safeguarding decisions.

    Stated by South Tyneside Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.
  5. 5

    Transfer people requiring safeguarding procedures to the Safeguarding Team or allocated social worker on the same day.

    Stated by South Tyneside Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.
  6. 6

    Provide Mental Health Act training to all adult social care practitioners to support rights-based advocacy and accurate information for families and carers.

    Stated by South Tyneside Borough CouncilStated plannedThe respondent said that this action was planned when they made their response on 14 May 2024.
  7. 7

    Place all high-risk cases identified by the Mental Health Team on the Corporate Risk Register for senior management oversight.

    Stated by South Tyneside Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.
  8. 8

    Establish and operate a monthly Near Miss Project Group to oversee people with complex mental health needs at high risk of death from misadventure.

    Stated by South Tyneside Borough CouncilStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.
  9. 9

    Improve family and carer engagement through the new risk assessment framework and the Triangle of Care improvement priority to support domestic-abuse concern identification.

    Stated by Cumbria, Northumberland, Tyne and Wear NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 May 2024.
  10. 10

    Audit 20 random crisis telephone-triage calls monthly to verify that required actions have been identified and implemented.

    Stated by Cumbria, Northumberland, Tyne and Wear NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a weekly Decision Making Forum to allocate complex cases to the most appropriate adult social care team.

Verbatim wording from the response

“Adult Social Care recognised that it is not always clear which team is the most appropriate team to support an individual and therefore there were occasions when individuals were passed around different social care teams. This results in individuals not receiving the most appropriate support and increases the time they wait for social care interventions.”

Source location

Response from South Tyneside Council
Page 6 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement the mandatory Safe and Effective Core safeguarding module for all frontline Adult Social Care practitioners.

Verbatim wording from the response

“The newly developed Adult Social Care Learning and Development Programme includes a mandatory safeguarding module that must be undertaken by all frontline practitioners in Adult Social Care. The module, ‘Safe and Effective Core Module’ has been developed in response to feedback from the workforce to develop competencies and confidence in the South Tyneside system and approach to a safe and effective safeguarding response at all points across Adult Social Care. The content of this module will be peer reviewed through the Safeguarding Adults Board to ensure that it captures learning from Safeguarding Adult Reviews and Coroner’s Inquests.”

Source location

Response from South Tyneside Council
Page 14 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a Quality Assurance Framework with Practice Quality Audits and Safeguarding Audits to monitor compliance, practice quality and service improvement.

Verbatim wording from the response

“1.5. Quality Assurance - Audit”

Source location

Response from South Tyneside Council
Page 7 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and launch Self-Neglect Guidance across adult social care teams, requiring its use and recorded rationale in safeguarding decisions.

Verbatim wording from the response

“1.6.2. South Tyneside Safeguarding Adults Self-Neglect Guidance”

Source location

Response from South Tyneside Council
Page 10 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Transfer people requiring safeguarding procedures to the Safeguarding Team or allocated social worker on the same day.

Verbatim wording from the response

“To ensure that people referred to Adult Social Care via the Police ACN receive the right response, a Police Triage Process was established in January 2023. This involves a multi-agency meeting that takes place every morning between representatives from Northumbria Police, South Tyneside Adult Safeguarding Team, South Tyneside Homes, and Adult Social Care Let’s Talk Team (first point of contact service). The MDT discuss ACNs received, share information, and agree the most appropriate action, including whether to progress to safeguarding procedures. Where it is agreed that safeguarding procedures are needed, the Safeguarding Team Social Worker ensures that the individual is transferred to the Safeguarding Team or allocated Social Worker on the same day, so that actions can be progressed to safeguard the individual.”

Source location

Response from South Tyneside Council
Page 5 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Mental Health Act training to all adult social care practitioners to support rights-based advocacy and accurate information for families and carers.

Verbatim wording from the response

“3.1.1. Mental Health Act”

Source location

Response from South Tyneside Council
Page 13 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Place all high-risk cases identified by the Mental Health Team on the Corporate Risk Register for senior management oversight.

Verbatim wording from the response

“• Corporate Risk Register – all high risk cases that are identified by South Tyneside Council Mental Health Team are placed on the Corporate Risk Register, which provides oversight and assurance to Senior Management.”

Source location

Response from South Tyneside Council
Page 5 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish and operate a monthly Near Miss Project Group to oversee people with complex mental health needs at high risk of death from misadventure.

Verbatim wording from the response

“To ensure effective collaborative, multi-agency working, a number of new multi-agency meetings and groups have been established. These include:”

Source location

Response from South Tyneside Council
Page 4 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve family and carer engagement through the new risk assessment framework and the Triangle of Care improvement priority to support domestic-abuse concern identification.

Verbatim wording from the response

“In addition to the above, a significant amount of work has been carried out to improve engagement with families and carers, which in turn will improve the identification of any concerns of domestic abuse so that relevant actions can be taken in response. This is incorporated into our new risk assessment framework which went live on 7th April 2024 and in the Triangle of Care Improvement area which is a quality priority for the Trust.”

Source location

Response from Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit 20 random crisis telephone-triage calls monthly to verify that required actions have been identified and implemented.

Verbatim wording from the response

“With regard to the Crisis Teams, along with the telephone triage review, a monthly audit of 20 random triage calls also takes place, to ensure all actions have been identified and implemented.”

Source location

Response from Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Page 2 · response
Published 14 May 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026