Ms Penelope Benton · Prevention of Future Deaths report

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Issued 30 Nov 2017•Black Country

Published report and response evidence

This report’s concerns and statements found in recipients’ published responses. Statements are included even where no link to an individual concern is recorded. A link shows an evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
3

Described in responses

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure to communicate previous tramadol overdose information to the General Practitioner on the hospital discharge letter
    Part of recurring concern: Failure of hospital discharge-summary processes to provide accurate, complete and timely information to GPsPart of recurring concern: Unreliable hospital discharge processes

Stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Dudley Integrated Health and Care NHS Trust

    Review standards for discharge communications.

  2. Dudley Integrated Health and Care NHS Trust

    Reiterate to medical staff the importance of including necessary incidents and risk factors in discharge letters.

  3. Dudley Integrated Health and Care NHS Trust

    Agree required audit frequency and standards for discharge communication, then communicate them to medical teams.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate previous tramadol overdose information to the General Practitioner on the hospital discharge letter

Wider context from the report

“1. Evidence emerged during the inquest that the General Practitioner wasn’t made aware of the previous tramadol overdose on the discharge letter from Hospital. ”

Is this part of a recurring concern?

Yes — Failure of hospital discharge-summary processes to provide accurate, complete and timely information to GPs; Unreliable hospital discharge processes.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review standards for discharge communications.

Verbatim wording from the response

“As a Trust which constantly looks to improve its services and learn lessons from incidents, the Trust will conduct a review of its standards around discharging communications and reiterate the importance to medical staff that incidents and risk factors are included within discharge letters where this is necessary.”

Source location

2017-0349-Response-by-Dudley-and-Walsall-NHS-Trust
Page 1 · response
Published 11 February 2018

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reiterate to medical staff the importance of including necessary incidents and risk factors in discharge letters.

Verbatim wording from the response

“As a Trust which constantly looks to improve its services and learn lessons from incidents, the Trust will conduct a review of its standards around discharging communications and reiterate the importance to medical staff that incidents and risk factors are included within discharge letters where this is necessary.”

Source location

2017-0349-Response-by-Dudley-and-Walsall-NHS-Trust
Page 1 · response
Published 11 February 2018

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Agree required audit frequency and standards for discharge communication, then communicate them to medical teams.

Verbatim wording from the response

“It should also be noted that consultant teams also undertake audits in relation to the quality of discharge letters and communication with GPs to ensure / monitor the quality of discharge communication and ensure that the standard of these letters remains high. A required frequency / standard of audit and checking will be agreed as part of this review”

Source location

2017-0349-Response-by-Dudley-and-Walsall-NHS-Trust
Page 1 · response
Published 11 February 2018

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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026