PFD report

Ronald PERRY · Prevention of Future Deaths report

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Issued 14 Nov 2025•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
13

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure to adhere to the falls policy for unwitnessed falls in residents on anticoagulation
    Part of recurring concern: Inadequate control of falls risksPart of recurring concern: Unreliable escalation by care staff for required medical attention
  2. Limited staff understanding of the falls policy for unwitnessed falls in residents on anticoagulation
    Part of recurring concern: Inadequate control of falls risks
  3. Failure to adequately document care, risk and steps taken
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Allocate monthly care-plan and risk-assessment reviews to Senior Carers and Leaders, with interim updates communicated to staff.

    Stated by The Lakes Care CentreStated completedThe respondent said that this action was complete when they made their response on 18 November 2025.
  2. Action

    Retrain all Senior Carers on falls management, including seeking support and applying the falls protocol for unwitnessed falls involving anticoagulated residents.

    Stated by The Lakes Care CentreStated completedThe respondent said that this action was complete when they made their response on 18 November 2025.
  3. Action

    Assess workforce suitability, replace unsuitable influential staff and appoint new key personnel to improve practice.

    Stated by The Lakes Care CentreStated completedThe respondent said that this action was complete when they made their response on 18 November 2025.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to adhere to the falls policy for unwitnessed falls in residents on anticoagulation

Wider context from the report

“3. The falls policy regarding the need to seek medical advice where a resident on anticoagulation had a fall that had been unwitnessed did not seem to be widely understood by staff or adhered to on all occasions. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks; Unreliable escalation by care staff for required medical attention.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Limited staff understanding of the falls policy for unwitnessed falls in residents on anticoagulation

Wider context from the report

“3. The falls policy regarding the need to seek medical advice where a resident on anticoagulation had a fall that had been unwitnessed did not seem to be widely understood by staff or adhered to on all occasions. ”

Is this part of a recurring concern?

Yes — Inadequate control of falls risks.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to adequately document care, risk and steps taken

Wider context from the report

“1. During the course of the inquest it was difficult to be clear at times as to what care had been delivered or what steps had been taken because the documentation relating to care and risk was poor. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to complete and update falls risk assessments after falls

Wider context from the report

“2. The falls risk assessment documentation was incomplete and did not appear to have been updated after falls had occurred. ”

Is this part of a recurring concern?

Yes — Failure to update risk assessments after material changes or safety events; Inadequate control of falls risks.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Allocate monthly care-plan and risk-assessment reviews to Senior Carers and Leaders, with interim updates communicated to staff.

Verbatim wording from the response

“b) Care Plan – Reviews These are now allocated to certain key individuals (All Seniors Carers and Leaders) to ensure all are checked at least monthly and any updates added. If changes occur in between reviews then the Care Plan and Riska assessments are updated accordingly and communicated with the teams.”

Source location

Response from The Lakes Care Centre
Page 2 · response
Published 18 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Retrain all Senior Carers on falls management, including seeking support and applying the falls protocol for unwitnessed falls involving anticoagulated residents.

Verbatim wording from the response

“The Lakes Care centre agrees that some people charged with supporting our residents, did not fully understand the policy and protocols that re in place when people experience falls at The Lakes Care Centre.”

Source location

Response from The Lakes Care Centre
Page 3 · response
Published 18 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assess workforce suitability, replace unsuitable influential staff and appoint new key personnel to improve practice.

Verbatim wording from the response

“c) Whole Team Skill Review – The Leadership Team at The Lakes assessed its employees and whether or not they were fit for the role they were employed in and if they were in the right role within the Lakes. This resulted in a number of key people (who led teams and influenced practice) leaving our organisation. We then appointed new key people to help us move forward with our agenda of positive outcomes and impact for all people who use and visit our service. To date this is going well and we are now seeing big improvements in routine and regular practice improving, form better shift handovers, record keeping, referring on to specialist services and all resulting in a reduction in complaints, concerns and leading to more compliments about how we respond to issues and deliver support to our lovely residents.”

Source location

Response from The Lakes Care Centre
Page 2 · response
Published 18 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve use of the Digital Care Record system for care documentation, auditing and governance.

Verbatim wording from the response

“In addition to this we have undertaken a review of our Digital Care Record system and with Tameside’s support began using it much more effectively in terms of auditing and governance. This has led to improvements in protocols such as fall management. In addition, we have improved in the following areas:”

Source location

Response from The Lakes Care Centre
Page 1 · response
Published 18 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adopt a comprehensive pre-admission protocol to create complete care plans and risk assessments from admission.

Verbatim wording from the response

“a) Pre/New Admission Protocol – we adopted a new and thorough approach which enables our team to ensure we have all information to create a full and complete Care Plan from Day 1 and ensure all accompanying Risk Assessments are in place to support the Care Plans.”

Source location

Response from The Lakes Care Centre
Page 2 · response
Published 18 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement falls protocols requiring every fall to be reported, digitally recorded and followed by reassessment when needs may have changed.

Verbatim wording from the response

“The Lakes Care Centre now has clear guidelines and protocols to follow in all falls – whether serious or apparently innocuous. The guidance now direct people to report on every occasion (using Digital health – during operating hours, NHS 11 support or NHS 999 support).”

Source location

Response from The Lakes Care Centre
Page 3 · response
Published 18 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a Senior Falls Champion role responsible for coaching, training and assessing staff on falls and falls-risk management.

Verbatim wording from the response

“Finally, after all this soul searching and reviewing we have now implemented a Falls Champion at The Lakes. The Champion is a Senior Person and will undertake in collaboration with Nottingham University, a 5-week training and awareness training programme. This will equip them with the knowledge and skills to be able to effect positive responses to all falls and falls risk management. They will be responsible to coaching, training and assessing our teams for their approach to this subject.”

Source location

Response from The Lakes Care Centre
Page 4 · response
Published 18 November 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Appoint and retain an experienced manager to lead care, record-keeping, emergency response and staff development improvements.

    Stated by The Lakes Care CentreStated completedThe respondent said that this action was complete when they made their response on 18 November 2025.
  2. 2

    Analyse falls data for timing, location and fall type to identify service or environmental changes that could reduce falls.

    Stated by The Lakes Care CentreStated in progressThe respondent said that this action was in progress when they made their response on 18 November 2025.
  3. 3

    Involve residents and families or significant others in care-needs and care-plan creation from admission.

    Stated by The Lakes Care CentreStated completedThe respondent said that this action was complete when they made their response on 18 November 2025.
  4. 4

    Complete recognised induction training for all Senior Carers.

    Stated by The Lakes Care CentreStated completedThe respondent said that this action was complete when they made their response on 18 November 2025.
  5. 5

    Establish robust self-auditing and leadership-governance processes supported by an in-house HR function.

    Stated by The Lakes Care CentreStated completedThe respondent said that this action was complete when they made their response on 18 November 2025.
  6. 6

    Complete the Falls Champion’s five-week training and awareness programme in collaboration with Nottingham University.

    Stated by The Lakes Care CentreStated plannedThe respondent said that this action was planned when they made their response on 18 November 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint and retain an experienced manager to lead care, record-keeping, emergency response and staff development improvements.

Verbatim wording from the response

“The Lakes Care Centre accepts that the information shared during the hearing fell short of what should be available. The Lakes has faced challenging times since it was bought out of financial receivership in September 2023. We have had a series of Home Managers who have not been able to effect the positive change we needed to see. However, in late December 2023 we appointed a new, experienced manager who has been working very closely with myself and Tameside Council’s Quality Improvement Team.”

Source location

Response from The Lakes Care Centre
Page 1 · response
Published 18 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Analyse falls data for timing, location and fall type to identify service or environmental changes that could reduce falls.

Verbatim wording from the response

“This is possible as all Falls Risk Assessments and Care Plans are written upon admission and reviewed monthly. We are also beginning to analyse the falls matrix within our Digital Care Record and identify various indicators such as time of falls, location, type of fall (unwitnessed/witnessed/fall from chair/bed/whilst walking etc) with a view to seeing if we can improve our offer to these people or if there is an environmental issue we need to review and improve to minimise the risks of falls.”

Source location

Response from The Lakes Care Centre
Page 3 · response
Published 18 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Involve residents and families or significant others in care-needs and care-plan creation from admission.

Verbatim wording from the response

“e) Involving Residents and their families/significant others in the Care Needs / Plan creation form day one.”

Source location

Response from The Lakes Care Centre
Page 2 · response
Published 18 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete recognised induction training for all Senior Carers.

Verbatim wording from the response

“We have undertaken a period of internal Induction training of all Senior Carers (7 weeks in total) and this followed a recognised programme or Senior Carers in residential /nursing homes.”

Source location

Response from The Lakes Care Centre
Page 1 · response
Published 18 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish robust self-auditing and leadership-governance processes supported by an in-house HR function.

Verbatim wording from the response

“d) Auditing/Governance – the Lakes now has in place clear and robust process for self-auditing and leadership governance. This has resulted in matters being identified earlier and solutions being found straight away. This is being supported by an effective in-house HR function. They address matters such as poor attendance, performance matter s and support of issues such as flexible working time requests. In essence everyone now understands what is expected of them and how to identify when they are ‘doing things right’.”

Source location

Response from The Lakes Care Centre
Page 2 · response
Published 18 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete the Falls Champion’s five-week training and awareness programme in collaboration with Nottingham University.

Verbatim wording from the response

“Finally, after all this soul searching and reviewing we have now implemented a Falls Champion at The Lakes. The Champion is a Senior Person and will undertake in collaboration with Nottingham University, a 5-week training and awareness training programme. This will equip them with the knowledge and skills to be able to effect positive responses to all falls and falls risk management. They will be responsible to coaching, training and assessing our teams for their approach to this subject.”

Source location

Response from The Lakes Care Centre
Page 4 · response
Published 18 November 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026