PFD report

Matthew Clive GALE · Prevention of Future Deaths report

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Issued 13 Aug 2024•County Durham and Darlington

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
11

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to inform accompanying carers of section 17 leave conditions
    Part of recurring concern: Failure to involve families and carers in mental health care planning and decisionsPart of recurring concern: Incomplete and unreliable information about carers and care arrangementsPart of recurring concern: Unsafe management of inpatient leave and absence
  2. Removal of the requirement for accompanying persons to sign section 17 leave forms
    Part of recurring concern: Unsafe management of inpatient leave and absence
  3. Failure to provide section 17 leave forms to accompanying carers
    Part of recurring concern: Failure to involve families and carers in mental health care planning and decisionsPart of recurring concern: Incomplete and unreliable information about carers and care arrangementsPart of recurring concern: Unsafe management of inpatient leave and absence
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Review, amend, approve and roll out the Section 17 leave policy, including signed leave documentation, accompanying-person confirmation and ward-held copies.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 August 2024.
  2. Action

    Continue auditing clinical records to assess compliance with Section 17 leave procedures.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 19 August 2024.
  3. Action

    Assess the impact of the amended Section 17 leave policy changes.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 19 August 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    Section 17 leave and monitoring forms will remain in paper format rather than being converted to electronic forms.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to inform accompanying carers of section 17 leave conditions

Wider context from the report

“At inquest, Matthew's mother gave evidence that she was never informed of the terms upon which Matthew's section 17 leave had been authorised by those responsible for his treatment and specifically that Matthew should never be left alone or unaccompanied whilst on section 17 leave nor was she provided with a copy of Matthew's section 17 leave form. The Trust acknowledged and admitted that there was no evidence in any records available to it that such discussions had been had with Matthew's mother or that a copy of the section 17 leave form had been provided to her. The Trust gave evidence of changes implemented since Matthew's tragic death to avoid future recurrence and I requested additional evidence from the Trust in relation to audited compliance data. Notwithstanding changes already implemented and envisaged and by its own admission, the Trust's compliance data is "inconsistent" generally but specifically in relation to the provision of the section 17 leave form to a carer/ person accompanying a patient subject to section 17 leave. That evidence demonstrated a 50% compliance rate in December 2023, a 52% compliance rate in March 2024 and a 76% compliance rate in May 2024, with a compliance rate of 80% or above considered to be "good" by reference to the Trust's compliance criteria. Additionally and in relation to changes already implemented, the Trust's evidence at inquest was that its revised section 17 leave policy for detained patients had removed the previous requirement that the section 17 leave form ought to be signed by the person accompanying the patient, the explanation for this being the Trust's roll-out of a new digitised system. The inconsistent compliance audit data referenced above gives rise to a concern that there is risk that future deaths could occur consequent to this change unless action is taken. ”

Is this part of a recurring concern?

Yes — Failure to involve families and carers in mental health care planning and decisions; Incomplete and unreliable information about carers and care arrangements; Unsafe management of inpatient leave and absence.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Removal of the requirement for accompanying persons to sign section 17 leave forms

Wider context from the report

“At inquest, Matthew's mother gave evidence that she was never informed of the terms upon which Matthew's section 17 leave had been authorised by those responsible for his treatment and specifically that Matthew should never be left alone or unaccompanied whilst on section 17 leave nor was she provided with a copy of Matthew's section 17 leave form. The Trust acknowledged and admitted that there was no evidence in any records available to it that such discussions had been had with Matthew's mother or that a copy of the section 17 leave form had been provided to her. The Trust gave evidence of changes implemented since Matthew's tragic death to avoid future recurrence and I requested additional evidence from the Trust in relation to audited compliance data. Notwithstanding changes already implemented and envisaged and by its own admission, the Trust's compliance data is "inconsistent" generally but specifically in relation to the provision of the section 17 leave form to a carer/ person accompanying a patient subject to section 17 leave. That evidence demonstrated a 50% compliance rate in December 2023, a 52% compliance rate in March 2024 and a 76% compliance rate in May 2024, with a compliance rate of 80% or above considered to be "good" by reference to the Trust's compliance criteria. Additionally and in relation to changes already implemented, the Trust's evidence at inquest was that its revised section 17 leave policy for detained patients had removed the previous requirement that the section 17 leave form ought to be signed by the person accompanying the patient, the explanation for this being the Trust's roll-out of a new digitised system. The inconsistent compliance audit data referenced above gives rise to a concern that there is risk that future deaths could occur consequent to this change unless action is taken. ”

Is this part of a recurring concern?

Yes — Unsafe management of inpatient leave and absence.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide section 17 leave forms to accompanying carers

Wider context from the report

“At inquest, Matthew's mother gave evidence that she was never informed of the terms upon which Matthew's section 17 leave had been authorised by those responsible for his treatment and specifically that Matthew should never be left alone or unaccompanied whilst on section 17 leave nor was she provided with a copy of Matthew's section 17 leave form. The Trust acknowledged and admitted that there was no evidence in any records available to it that such discussions had been had with Matthew's mother or that a copy of the section 17 leave form had been provided to her. The Trust gave evidence of changes implemented since Matthew's tragic death to avoid future recurrence and I requested additional evidence from the Trust in relation to audited compliance data. Notwithstanding changes already implemented and envisaged and by its own admission, the Trust's compliance data is "inconsistent" generally but specifically in relation to the provision of the section 17 leave form to a carer/ person accompanying a patient subject to section 17 leave. That evidence demonstrated a 50% compliance rate in December 2023, a 52% compliance rate in March 2024 and a 76% compliance rate in May 2024, with a compliance rate of 80% or above considered to be "good" by reference to the Trust's compliance criteria. Additionally and in relation to changes already implemented, the Trust's evidence at inquest was that its revised section 17 leave policy for detained patients had removed the previous requirement that the section 17 leave form ought to be signed by the person accompanying the patient, the explanation for this being the Trust's roll-out of a new digitised system. The inconsistent compliance audit data referenced above gives rise to a concern that there is risk that future deaths could occur consequent to this change unless action is taken. ”

Is this part of a recurring concern?

Yes — Failure to involve families and carers in mental health care planning and decisions; Incomplete and unreliable information about carers and care arrangements; Unsafe management of inpatient leave and absence.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review, amend, approve and roll out the Section 17 leave policy, including signed leave documentation, accompanying-person confirmation and ward-held copies.

Verbatim wording from the response

“The Section 17 leave policy has now been reviewed, amended and rolled out across the Trust, with a decision made that the Section 17 leave form and leave/time away from the ward monitoring form will remain in paper format, rather than going electronic. Section 17 leave forms are required to be signed by both the patient and accompanying person, to ensure they are aware of the conditions of leave and each person is provided with a copy, with a copy now also kept within a leave folder on the ward to ensure that a copy is always available prior to any leave. The leave/time away from the ward monitoring form, has been”

Source location

Response from Tees Esk and Wear Valleys NHS Foundation Trust
Page 1 · response
Published 19 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue auditing clinical records to assess compliance with Section 17 leave procedures.

Verbatim wording from the response

“The Trust continue to audit the clinical records to assess the Trust compliance with Section 17 leave procedures and an assessment will be made to determine the impact of the Section 17 leave policy changes, which was approved on 10 September 2024 by the Trust's Executive Team.”

Source location

Response from Tees Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 19 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assess the impact of the amended Section 17 leave policy changes.

Verbatim wording from the response

“The Trust continue to audit the clinical records to assess the Trust compliance with Section 17 leave procedures and an assessment will be made to determine the impact of the Section 17 leave policy changes, which was approved on 10 September 2024 by the Trust's Executive Team.”

Source location

Response from Tees Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 19 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use Section 17 leave folders, flowcharts, templates and contact cards to give staff, patients and accompanying persons accessible leave requirements and contact information.

Verbatim wording from the response

“In order to further assist staff with the requirements of Section 17 leave, staff have been provided with leave folder templates and contact cards, which are now in use across the relevant parts of the Trust. At the front of the leave folders a flowchart that has been produced to remind staff of the requirements of Section 17 leave. The leave folder also contains a copy of the most recent Section 17 leave form and the leave/time away from the ward monitoring form to enable easy access. Contact cards are now also given to the patient and the accompanying person, which have details of the ward contact details, any conditions of leave, a check that a copy of the section 17 leave form has been provided and details of time and date which patient is due to return.”

Source location

Response from Tees Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 19 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include Section 17 leave and accompanying-role responsibilities in mandatory Trust-wide preceptorship for newly joining registered nurses.

Verbatim wording from the response

“As previously advised, following the May 2024 audit results the Trust implemented the following to improve Section 17 leave requirements:”

Source location

Response from Tees Esk and Wear Valleys NHS Foundation Trust
Page 1 · response
Published 19 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and deliver targeted Section 17 leave training to Associate Directors of Nursing and Quality.

Verbatim wording from the response

“The Associate Director of Nursing and Quality has developed and delivered targeted training to all Associate Directors of Nurses (ADONs) around Section 17 leave, including the changes to policy and procedures and the need to ensure that processes are being followed and documented. This training is currently being disseminated across the relevant parts of the Trust with oversight of the ADONs. Within the last three weeks, 957 (70%) of substantive ward staff within the Trust have been trained in the new Section 17 leave policy. In addition to this, Section 17 leave/time away from the ward training has been delivered to temporary workers, community staff, corporate services, and professional groups to ensure they are aware of the changes. Compliance with training continues to be closely monitored by the ADONs to ensure the Trust captures all relevant staff.”

Source location

Response from Tees Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 19 August 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Section 17 leave and monitoring forms will remain in paper format rather than being converted to electronic forms.

Verbatim wording from the response

“The Section 17 leave policy has now been reviewed, amended and rolled out across the Trust, with a decision made that the Section 17 leave form and leave/time away from the ward monitoring form will remain in paper format, rather than going electronic. Section 17 leave forms are required to be signed by both the patient and accompanying person, to ensure they are aware of the conditions of leave and each person is provided with a copy, with a copy now also kept within a leave folder on the ward to ensure that a copy is always available prior to any leave. The leave/time away from the ward monitoring form, has been”

Source location

Response from Tees Esk and Wear Valleys NHS Foundation Trust
Page 1 · response
Published 19 August 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Continue working with families and carers to promote their involvement in care and understanding of their responsibilities.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 19 August 2024.
  2. 2

    Focus the weekly Fundamental Standards Group agenda on quality-assurance audit results and assign improvement actions to matrons and managers.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 August 2024.
  3. 3

    Require Associate Directors of Nursing and Quality to verify policy dissemination and discuss the changes at multidisciplinary team meetings.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 19 August 2024.
  4. 4

    Maintain Trust-wide oversight of Section 17 leave performance and report improvement progress to the Board.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 19 August 2024.
  5. 5

    Disseminate the updated Section 17 leave training across relevant staff groups and monitor completion to identify outstanding staff.

    Stated by Tees, Esk and Wear Valleys NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 19 August 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue working with families and carers to promote their involvement in care and understanding of their responsibilities.

Verbatim wording from the response

“- The Trust continue to work with families to focus on the importance of carers, families and loved ones and their involvement in care.”

Source location

Response from Tees Esk and Wear Valleys NHS Foundation Trust
Page 1 · response
Published 19 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Focus the weekly Fundamental Standards Group agenda on quality-assurance audit results and assign improvement actions to matrons and managers.

Verbatim wording from the response

“As previously advised, following the May 2024 audit results the Trust implemented the following to improve Section 17 leave requirements:”

Source location

Response from Tees Esk and Wear Valleys NHS Foundation Trust
Page 1 · response
Published 19 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require Associate Directors of Nursing and Quality to verify policy dissemination and discuss the changes at multidisciplinary team meetings.

Verbatim wording from the response

“The ADONs have all been provided with a checklist to complete which requires them to confirm that the updated Section 17 leave policies have been shared with all relevant staff that they have responsibility for and that this has been included as a topic at multi-disciplinary team meetings, for a period of 2 weeks, to raise awareness of the changes in policy in addition to the requirements of staff to attend the Section 17 training.”

Source location

Response from Tees Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 19 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain Trust-wide oversight of Section 17 leave performance and report improvement progress to the Board.

Verbatim wording from the response

“I am writing to you in response to the Report to Prevent Future Deaths (PFD), served on the Trust on 16 August 2024, in relation to compliance audit data relating to Section 17 leave. Our Chief Nurse has been working with the Care Group Directors of Nursing, Medical Directors and Directors of Therapy to ensure that the Trust have consistent oversight of daily performance and the improvement trajectory around Section 17 leave, which is reported to the Board of Directors.”

Source location

Response from Tees Esk and Wear Valleys NHS Foundation Trust
Page 1 · response
Published 19 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate the updated Section 17 leave training across relevant staff groups and monitor completion to identify outstanding staff.

Verbatim wording from the response

“The Associate Director of Nursing and Quality has developed and delivered targeted training to all Associate Directors of Nurses (ADONs) around Section 17 leave, including the changes to policy and procedures and the need to ensure that processes are being followed and documented. This training is currently being disseminated across the relevant parts of the Trust with oversight of the ADONs. Within the last three weeks, 957 (70%) of substantive ward staff within the Trust have been trained in the new Section 17 leave policy. In addition to this, Section 17 leave/time away from the ward training has been delivered to temporary workers, community staff, corporate services, and professional groups to ensure they are aware of the changes. Compliance with training continues to be closely monitored by the ADONs to ensure the Trust captures all relevant staff.”

Source location

Response from Tees Esk and Wear Valleys NHS Foundation Trust
Page 2 · response
Published 19 August 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026