PFD report

Geoffrey Spencer · Prevention of Future Deaths report

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Issued 6 Oct 2017•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
4

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Failure to undertake formal investigations of incidents
    Part of recurring concern: Inadequate safety incident investigations
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Action

    Investigate the incident by reconstructing its timeline, staffing, roles and locations.

    Stated by Blackcliffe LimitedStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to undertake formal investigations of incidents

Wider context from the report

“Notwithstanding the serious injury sustained by Mr Spencer, and the residual possibility that this was sustained in circumstances where the lounge area was unattended by a member of staff, it is a matter of concern that no formal investigation has been undertaken in relation to this incident by The Lakes. Whilst evidence emerged in the course of the inquest of improvements to the Care Centre’s Falls Policy and more formal reporting and analysis of falls at The Lakes, it is a matter of concern that the absence of a formal investigation has reduced the potential for learning to be derived from this incident with a view to improving the safety of other residents. ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Investigate the incident by reconstructing its timeline, staffing, roles and locations.

Verbatim wording from the response

“You raised concern during the course of the inquest that no formal investigation had been undertaken in relation to this incident, by The Lakes. I responded at the time by informing you that we had recently redeveloped our falls policy, post falls assessment and carried out a monthly analysis of all falls at The Lakes. The concerns you raised led me to reflect on our current practice and review what we could do better. This started with a complete investigation into what had actually happened on the day of the incident;”

Source location

2017-0281-Response-by-The-Lakes-Care-Centre
Page 1 · response
Published 27 November 2017

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Analyse all falls monthly to identify safety issues and improvements.

    Stated by Blackcliffe LimitedStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  2. 2

    Introduce a post-falls assessment process.

    Stated by Blackcliffe LimitedStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.
  3. 3

    Redevelop the falls policy to improve falls-related safety practice.

    Stated by Blackcliffe LimitedStated completedThe respondent said that this action was complete when they made their response on 27 November 2017.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Increasing staffing levels is not viable because the true cost of care is not being acknowledged.

    Stated by Blackcliffe LimitedUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Analyse all falls monthly to identify safety issues and improvements.

Verbatim wording from the response

“You raised concern during the course of the inquest that no formal investigation had been undertaken in relation to this incident, by The Lakes. I responded at the time by informing you that we had recently redeveloped our falls policy, post falls assessment and carried out a monthly analysis of all falls at The Lakes. The concerns you raised led me to reflect on our current practice and review what we could do better. This started with a complete investigation into what had actually happened on the day of the incident;”

Source location

2017-0281-Response-by-The-Lakes-Care-Centre
Page 1 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a post-falls assessment process.

Verbatim wording from the response

“You raised concern during the course of the inquest that no formal investigation had been undertaken in relation to this incident, by The Lakes. I responded at the time by informing you that we had recently redeveloped our falls policy, post falls assessment and carried out a monthly analysis of all falls at The Lakes. The concerns you raised led me to reflect on our current practice and review what we could do better. This started with a complete investigation into what had actually happened on the day of the incident;”

Source location

2017-0281-Response-by-The-Lakes-Care-Centre
Page 1 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Redevelop the falls policy to improve falls-related safety practice.

Verbatim wording from the response

“You raised concern during the course of the inquest that no formal investigation had been undertaken in relation to this incident, by The Lakes. I responded at the time by informing you that we had recently redeveloped our falls policy, post falls assessment and carried out a monthly analysis of all falls at The Lakes. The concerns you raised led me to reflect on our current practice and review what we could do better. This started with a complete investigation into what had actually happened on the day of the incident;”

Source location

2017-0281-Response-by-The-Lakes-Care-Centre
Page 1 · response
Published 27 November 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increasing staffing levels is not viable because the true cost of care is not being acknowledged.

Verbatim wording from the response

“By standing back and looking at this, it was clear to me that changes need to be made to optimise and make best use of the resources we have by changing work patterns. In this current climate it is not viable to increase staffing levels whilst the true cost of care is not being acknowledged, therefore I need to look at better ways of working to reduce risk and increase safety. This is what we have done;”

Source location

2017-0281-Response-by-The-Lakes-Care-Centre
Page 2 · response
Published 27 November 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026