PFD report

Nigel Harper · Prevention of Future Deaths report

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Issued 2 Jun 2023•Worcestershire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Lack of staff understanding of cross-trust urgent mental health referral procedures
    Part of recurring concern: Unreliable urgent mental health referral and assessment pathways
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Update the CRT operational policy to define inter-Trust referrals, urgency levels, transfer responsibilities, documentation, and comprehensive information for receiving services.

    Stated by Herefordshire and Worcestershire Health and Care NHS TrustStated completedThe respondent said that this action was complete when they made their response on 9 June 2023.
  2. Action

    Communicate the updated inter-Trust referral and transfer arrangements to staff in the affected services by email.

    Stated by Herefordshire and Worcestershire Health and Care NHS TrustStated completedThe respondent said that this action was complete when they made their response on 9 June 2023.
  3. Action

    Undertake a dip-sample audit of Mental Health Liaison Team referrals in six months to test practice and embed learning.

    Stated by Gloucestershire Health and Care NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 9 June 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The Trust considers its updated inter-Trust referral system robust and sufficient to prevent recurrence.

    Stated by Herefordshire and Worcestershire Health and Care NHS TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of staff understanding of cross-trust urgent mental health referral procedures

Wider context from the report

“(4) I have concluded that the events described above arose out of a lack of understanding between the two NHS Trusts concerned ( Herefordshire & Worcestershire Health and Care NHS Trust ( HWCT ) and Gloucestershire Health and Care NHS Trust ( GHCT ) ) as to how each other’s mental health services are run – otherwise arrangements would have been made for Mr. Harper’s mental health to be assessed urgently, as was intended. (5) If staff at HWCT and GHCT do not understand how to make urgent mental health referrals or requests for urgent mental health assessments to each other, there remains a risk that other deaths may occur in similar circumstances in the future. ”

Is this part of a recurring concern?

Yes — Unreliable urgent mental health referral and assessment pathways.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the CRT operational policy to define inter-Trust referrals, urgency levels, transfer responsibilities, documentation, and comprehensive information for receiving services.

Verbatim wording from the response

“In an attempt to prevent recurrence, we have reviewed/amended our CRT Operational Policy to include a specific section on inter-Trust referrals and transfers of care. In summary, if a patient presented in crisis to out-of-County emergency services/organisations our standard operating procedure has been updated to address this situation, as below:-”

Source location

Response from Herefordshire and Worcestershire Health and Care NHS Trust
Page 2 · response
Published 9 June 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Communicate the updated inter-Trust referral and transfer arrangements to staff in the affected services by email.

Verbatim wording from the response

“On receipt of the joint Regulation 28, ████████, Operational Lead for Urgent Care (HWHCT) met with ████████, Deputy Director for Urgent Care Mental Health (GHCT) and ████████, Solicitor (HWHCT). The purpose of this meeting was to take a detailed examination of the circumstances surrounding the communication between both organisations and to work collaboratively on a suitable solution. As a result, changes to local policy have been made (outlined below) and communicated to those staff in the affected services by email dated 18 July 2023.”

Source location

Response from Herefordshire and Worcestershire Health and Care NHS Trust
Page 2 · response
Published 9 June 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake a dip-sample audit of Mental Health Liaison Team referrals in six months to test practice and embed learning.

Verbatim wording from the response

“This document is currently in draft but will be ratified at the next Mental Health & Learning Disability Inpatient & Urgent Care Governance & Performance meeting on 7 August 2023. In the interim it is being shared with all members of the team via team meetings and, as such, we will be able to evidence that staff are aware of these important changes. Additionally, in six months’ time, we will undertake a dip sample audit of Mental Health Liaison Team referrals to test our practice and ensure that learning has become embedded.”

Source location

Response from Gloucestershire Health and Care NHS Foundation Trust
Page 2 · response
Published 9 June 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the revised Mental Health Liaison Team SOP changes with all team members through team meetings.

Verbatim wording from the response

“This document is currently in draft but will be ratified at the next Mental Health & Learning Disability Inpatient & Urgent Care Governance & Performance meeting on 7 August 2023. In the interim it is being shared with all members of the team via team meetings and, as such, we will be able to evidence that staff are aware of these important changes. Additionally, in six months’ time, we will undertake a dip sample audit of Mental Health Liaison Team referrals to test our practice and ensure that learning has become embedded.”

Source location

Response from Gloucestershire Health and Care NHS Foundation Trust
Page 2 · response
Published 9 June 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Meet with the other trust’s senior urgent-care managers and share Crisis Team operational policies to clarify services, referrals and triage.

Verbatim wording from the response

“In terms of improving understanding between the two organisations, I can confirm that senior managers from both trust’s urgent care mental health services have met to discuss this matter in detail and shared each other’s Crisis Teams Operational Policies. These documents describe the purpose and scope of the individual services involved and include detail concerning referral and triage.”

Source location

Response from Gloucestershire Health and Care NHS Foundation Trust
Page 1 · response
Published 9 June 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ratify the revised Mental Health Liaison Team SOP at the scheduled governance and performance meeting.

Verbatim wording from the response

“This document is currently in draft but will be ratified at the next Mental Health & Learning Disability Inpatient & Urgent Care Governance & Performance meeting on 7 August 2023. In the interim it is being shared with all members of the team via team meetings and, as such, we will be able to evidence that staff are aware of these important changes. Additionally, in six months’ time, we will undertake a dip sample audit of Mental Health Liaison Team referrals to test our practice and ensure that learning has become embedded.”

Source location

Response from Gloucestershire Health and Care NHS Foundation Trust
Page 2 · response
Published 9 June 2023

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen the Mental Health Liaison Team SOP by defining referral service agreements, intervention timeframes, confirmation emails, assessment and outcome records, and EPR entries.

Verbatim wording from the response

“Our Mental Health Liaison Team has reviewed its SOP and made the following additions under the Discharge section of the document. I enclose a copy for your information and these changes can be seen on Page 17.”

Source location

Response from Gloucestershire Health and Care NHS Foundation Trust
Page 1 · response
Published 9 June 2023

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust considers its updated inter-Trust referral system robust and sufficient to prevent recurrence.

Verbatim wording from the response

“In an attempt to prevent recurrence, we have reviewed/amended our CRT Operational Policy to include a specific section on inter-Trust referrals and transfers of care. In summary, if a patient presented in crisis to out-of-County emergency services/organisations our standard operating procedure has been updated to address this situation, as below:-”

Source location

Response from Herefordshire and Worcestershire Health and Care NHS Trust
Page 2 · response
Published 9 June 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026