PFD report

Muluembet (“Mulu”) Yohanes · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 17 Jun 2026•Inner North London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
2

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to ask post-discharge surgery patients about surgical-team discharge, worsening or red-flag advice
    Part of recurring concern: Unreliable NHS 111 clinical triage algorithms and systems
  2. Lack of an appropriate dedicated neurosurgery pathway for elective, non-trauma surgery
    Part of recurring concern: Unreliable NHS 111 clinical triage algorithms and systems
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Action

    Review predetermined-management-plan training to clarify how call handlers identify relevant post-operative advice and escalate complex cases.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 21 August 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    A dedicated post-discharge advice question is unnecessary because predetermined management plans and existing surgical-procedure questions address relevant callers.

    Stated by NHS EnglandExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ask post-discharge surgery patients about surgical-team discharge, worsening or red-flag advice

Wider context from the report

“3. Pathways does not include a question for post-discharge surgery patients about whether they have been given discharge, worsening or red flag advice by their surgical team. ”

Is this part of a recurring concern?

Yes — Unreliable NHS 111 clinical triage algorithms and systems.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of an appropriate dedicated neurosurgery pathway for elective, non-trauma surgery

Wider context from the report

“2. I am concerned that without a dedicated pathway for “neurosurgery”, it is left to call handlers to choose the most appropriate pathway. To me, “head injury” is not reflective of elective, non-trauma surgery. ”

Is this part of a recurring concern?

Yes — Unreliable NHS 111 clinical triage algorithms and systems.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review predetermined-management-plan training to clarify how call handlers identify relevant post-operative advice and escalate complex cases.

Verbatim wording from the response

“Instead, to address risks that may arise from such situations, and to cover the issue as in this case, where a patient has had recent treatment or been given specific advice in advance, NHS Pathways also has a clear route for callers who have what is referred to as ‘Predetermined management plans.’ All health advisors must complete training associated with this within their mandatory core module training. This includes scenarios of when this route applies including: ‘Recent hospital discharge; Medical devices fitted e.g. pacemaker; chronic, terminal, rare or serious illnesses; Patient with other special needs’.”

Source location

Response from NHS England
Page 3 · response
Published 21 August 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A dedicated post-discharge advice question is unnecessary because predetermined management plans and existing surgical-procedure questions address relevant callers.

Verbatim wording from the response

“The ‘Predetermined management plans’ route described above does provide a route for those who have been given specific post-operative advice or a plan in the event of certain criteria. In view of this case, this route and the associated training is also being re-examined to ensure that it is considered by call handlers in cases where a caller does not specifically mention their recent surgery, or in case the potential relevance of this is not obvious, to ensure that the call is identified as complex and passed to a clinician for review.”

Source location

Response from NHS England
Page 4 · response
Published 21 August 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A specific neurosurgery pathway or key point is unnecessary because symptom-based triage and predetermined management plans address relevant risks.

Verbatim wording from the response

“However, a specific situation such as previous neurosurgery would not generally be added as a key point, and so the NHS Pathways team do not consider that this specific change should be made. The triage system uses a symptom-based approach rather than having separate specific routes for every possible medical procedure or medical condition, as it would not be practical or possible to add a question on every single possible scenario. This means that within the triage assessment different questions will be presented to establish symptoms of concern, and as noted above, serious and potentially life-threatening symptoms are assessed first to ensure rapid escalation, such as reaching an ambulance outcome or involving a clinician. The assessment then progresses to less urgent symptoms to identify the most appropriate level of care. The tool is not diagnostic.”

Source location

Response from NHS England
Page 3 · response
Published 21 August 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Discuss received Prevention of Future Deaths reports through the Regulation 28 Working Group and share learning nationally and regionally.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 21 August 2026.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The head injury pathway is inappropriate unless vomiting follows head injury; vomiting and predetermined-management pathways provide the appropriate assessment routes.

    Stated by NHS EnglandDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss received Prevention of Future Deaths reports through the Regulation 28 Working Group and share learning nationally and regionally.

Verbatim wording from the response

“I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical Directors, and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around events, such as the sad death of Mulu, are shared across the NHS at both a national and regional level and helps us to pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 5 · response
Published 21 August 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The head injury pathway is inappropriate unless vomiting follows head injury; vomiting and predetermined-management pathways provide the appropriate assessment routes.

Verbatim wording from the response

“NHS Pathways have advised that ‘head injury’ is not an appropriate pathway to assess vomiting unless the vomiting was associated with a head injury. However, as set out above there are a range of triage assessments for vomiting and/or nausea, with or without abdominal pain, and the ‘Predetermined management plans’ route is designed to pick up whether an individual patient should be assessed differently due to their specific circumstances such as recent surgery, as above.”

Source location

Response from NHS England
Page 4 · response
Published 21 August 2026

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026