PFD report

Tracey Ann FARNDON · Prevention of Future Deaths report

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Issued 5 Apr 2024•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
21

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Failure to recognise the seriousness of a low or unrecordable blood pressure and continue observations
    Part of recurring concern: Failure to reliably recognise and respond to acute clinical deteriorationPart of recurring concern: Unreliable escalation of abnormal clinical observationsPart of recurring concern: Unsafe recognition and response to significantly abnormal blood pressure
  2. Failure to make further attempts to assess an unrecordable blood pressure
    Part of recurring concern: Unsafe recognition and response to significantly abnormal blood pressure
  3. Insufficient emergency department staffing to care for, monitor and manage patients
    Part of recurring concern: Insufficient emergency-department staffing capacity for safe patient care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Reduce the Emergency Department Ambulatory Area to minor injuries and on-site urgent-care GP referrals, concentrating staff in the main department.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 15 April 2024.
  2. Action

    Reduce reliance on external agency nursing staff through improved Emergency Department recruitment and withdraw agency requests.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 15 April 2024.
  3. Action

    Embed sepsis screening in Rapid Assessment and Triage to support recognition across the spectrum of presentation.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 15 April 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The Trust is responsible for responding directly to concerns about assessing the patient’s low blood pressure.

    Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise the seriousness of a low or unrecordable blood pressure and continue observations

Wider context from the report

“3. Ms Farndon's BP was not recordable when she first presented at the emergency department. It was likely to be very low. This was not considered by the staff concerned and no further attempts were made to assess Ms Farndon's BP. There is a concern staff do not understand the implication of a low BP, the importance of continued observations when a key parameter cannot be recorded and that this may indicate the patient is seriously unwell. This raises a concern of future deaths. ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and respond to acute clinical deterioration; Unreliable escalation of abnormal clinical observations; Unsafe recognition and response to significantly abnormal blood pressure.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to make further attempts to assess an unrecordable blood pressure

Wider context from the report

“3. Ms Farndon's BP was not recordable when she first presented at the emergency department. It was likely to be very low. This was not considered by the staff concerned and no further attempts were made to assess Ms Farndon's BP. There is a concern staff do not understand the implication of a low BP, the importance of continued observations when a key parameter cannot be recorded and that this may indicate the patient is seriously unwell. This raises a concern of future deaths. ”

Is this part of a recurring concern?

Yes — Unsafe recognition and response to significantly abnormal blood pressure.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient emergency department staffing to care for, monitor and manage patients

Wider context from the report

“1. The inquest heard how the emergency department was, and continues to be, overwhelmed with patients with insufficient staff to care for, monitor and manage those patients. There is continued regular use of agency staff. This directly impacts patients' safety and is a risk of future deaths. ”

Is this part of a recurring concern?

Yes — Insufficient emergency-department staffing capacity for safe patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to recognise and consider sepsis despite its variable signs and symptoms

Wider context from the report

“2. The inquest heard how staff failed to consider a diagnosis of sepsis throughout Ms Farndon's admission. There is a concern staff do not fully understand the variable signs and symptoms of sepsis and there is a risk of future deaths. ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and respond promptly to sepsis.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reduce the Emergency Department Ambulatory Area to minor injuries and on-site urgent-care GP referrals, concentrating staff in the main department.

Verbatim wording from the response

“We have recognised that the current layout of the ED at QEHB causes significant challenges to operational performance. The EDAA area was initially created to mitigate the physical distancing demands of the Covid pandemic, but its layout and location away from the main department poses risks to patients clinically and staff logistically. We will therefore be reducing the size of the EDAA to treat minor injuries and referrals to the on-site urgent care GP led service only. This will occur from June 2024, and will allow us to focus staff to provide care within the main ED footprint.”

Source location

Response from University Hospitals Birmingham
Page 2 · response
Published 15 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reduce reliance on external agency nursing staff through improved Emergency Department recruitment and withdraw agency requests.

Verbatim wording from the response

“There has been an improvement in nursing recruitment, with a significant reduction in the use of agency staff in ED at QEHB. In May 2023, over 600 shifts per month were filled with external registered staff. This has reduced to 164 shifts in April 2024, with a projection to withdraw external agency requests at the end of June 2024.”

Source location

Response from University Hospitals Birmingham
Page 2 · response
Published 15 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed sepsis screening in Rapid Assessment and Triage to support recognition across the spectrum of presentation.

Verbatim wording from the response

“Sepsis screening will be embedded in the Rapid Assessment and Triage process, and the early involvement of senior clinicians in the review process for walk in and ambulance patients will facilitate recognition of sepsis across the spectrum of presentation.”

Source location

Response from University Hospitals Birmingham
Page 4 · response
Published 15 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver a QEHB Emergency Department sepsis training programme with staff champions, educational events, safety-board information and ongoing staff education.

Verbatim wording from the response

“In response to events surrounding Ms Farndon’s death, the ED department at QEHB has initiated a programme of sepsis training. This includes:”

Source location

Response from University Hospitals Birmingham
Page 4 · response
Published 15 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver manual blood-pressure training and competency assessment for Emergency Department staff, including escalation and alternative perfusion assessment methods.

Verbatim wording from the response

“A programme of manual blood pressure training and competence was commenced for all Emergency Department staff at QEHB in March 2024. This includes education regarding the limitations of cold blood pressure measurement, for example the unreliability when patients have atrial fibrillation, and the escalation process for situations when blood pressure cannot be recorded. All band 6 and band 7 staff who are not on extended leave have completed this training, with all band 5 staff expected to have completed training by the end of May 2024. There is always a dedicated senior emergency doctor in all areas to escalate to for urgent review if the blood pressure is unable to be recorded through automatic or manual means. Training also includes education regarding additional means of assessing perfusion such as palpation of radial pulse and capillary refill time.”

Source location

Response from University Hospitals Birmingham
Page 4 · response
Published 15 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Make £1.6 billion available over two years to support timely hospital discharge and reduce emergency department overcrowding.

Verbatim wording from the response

“A key part of the plan has been to increase hospital capacity to reduce overcrowding in A&E. We have delivered 5,000 more staffed, permanent beds this year compared to 2022-23. A whole-system approach is needed to ensure people get the emergency care they need. This is why £1.6 billion of funding has been made available over two years to support the NHS and local authorities to ensure timely and effective discharge from hospital, helping to free up beds and reduce long waits for admission from A&E.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 15 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish the delivery plan for recovering urgent and emergency care services.

Verbatim wording from the response

“Your report raised concerns about the demand and capacity in Queen Elizabeth Hospital’s Emergency Department. I recognise the significant pressure the urgent and emergency care system is facing. That is why we published our ‘Delivery plan for recovering urgent and emergency care services’, which aims to deliver sustained improvements in waiting times. Our ambitions include improving the Accident and Emergency (A&E) Department waiting times and reduce overcrowding, so that, by March 2025, 78% of patients are admitted, transferred, or discharged from A&E within four hours. A&E waiting times have improved this year following the delivery plan’s publication, with national A&E 4-hour performance improving from 71.5% in March 2023 to 74.2% in March 2024.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 15 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver 5,000 additional staffed, permanent hospital beds to increase emergency care capacity.

Verbatim wording from the response

“A key part of the plan has been to increase hospital capacity to reduce overcrowding in A&E. We have delivered 5,000 more staffed, permanent beds this year compared to 2022-23. A whole-system approach is needed to ensure people get the emergency care they need. This is why £1.6 billion of funding has been made available over two years to support the NHS and local authorities to ensure timely and effective discharge from hospital, helping to free up beds and reduce long waits for admission from A&E.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 15 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue working with NHS England to identify resources needed for healthcare professionals to recognise and respond appropriately to patient deterioration.

Verbatim wording from the response

“that updates to national sepsis guidance are disseminated and well recognised amongst a wide range of healthcare professionals who may encounter sepsis and acute deterioration. NHS England has developed several sepsis training and education resources, including e-learning, sector specific toolkits, and the ‘sepsis educational digital game,’ an accessible introduction to sepsis for clinical and non-clinical staff. We will continue to work with NHS England to understand what resources are needed to ensure that healthcare professionals recognise and respond appropriately when patients deteriorate.”

Source location

Response from Department of Health and Social Care
Page 3 · response
Published 15 April 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust is responsible for responding directly to concerns about assessing the patient’s low blood pressure.

Verbatim wording from the response

“Your report also raised concerns regarding the assessment of Ms Farndon’s low blood pressure. I note you have shared your report and concerns with University Hospitals Birmingham NHS Foundation Trust, to respond directly to your matters of concern. I have included below some of the local actions that the Trust has committed to in response to the concerns in your report.”

Source location

Response from Department of Health and Social Care
Page 3 · response
Published 15 April 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. 1

    Re-establish Rapid Assessment and Triage with senior nurse and decision-maker review, initial investigations and management planning soon after arrival.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 15 April 2024.
  2. 2

    Operate a frailty Same Day Emergency Care area providing medical and therapy input for frailer patients.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 15 April 2024.
  3. 3

    Operate the reintroduced Emergency Observation Unit for patients requiring additional monitoring or investigation before discharge.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 15 April 2024.
  4. 4

    Provide an additional dedicated Consultant in the Emergency Department Ambulatory Area until midnight to improve patient flow.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 15 April 2024.
  5. 5

    Share identified learning with Hospital Medical Directors and Directors of Nursing across UHB hospitals for implementation.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 15 April 2024.
  6. 6

    Increase referrals to acute medicine Same Day Emergency Care for suitable patients awaiting medical review.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 15 April 2024.
  7. 7

    Establish rolling audits of completion of the Sepsis 6 Bundle.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 15 April 2024.
  8. 8

    Disseminate the Trust clinical guidelines for non-invasive blood-pressure measurement to staff.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 15 April 2024.
  9. 9

    Reintroduce direct GP referrals to the acute medicine Same Day Emergency Care area.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 15 April 2024.
  10. 10

    Run clinical-skills-team drop-in sessions to refresh staff knowledge of manual blood-pressure measurement.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 15 April 2024.
  11. 11

    Introduce eTriage using the Manchester Triage System to identify and prioritise high-acuity patients earlier.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 15 April 2024.
  12. 12

    Provide a Moodle educational package for UHB staff covering fundamental observations and manual blood-pressure measurement.

    Stated by University Hospitals Birmingham NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 15 April 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Re-establish Rapid Assessment and Triage with senior nurse and decision-maker review, initial investigations and management planning soon after arrival.

Verbatim wording from the response

“A Rapid Assessment and Triage (RAT) process is being re-established for ambulance and walk in patients. This will ensure that all patients will be reviewed by a senior decision maker and senior nurse soon after arrival, with an initial investigation and management plan instigated. RAT will be in place at QEHB by early June 2024, and will increase the safety of walk-in patients and patients in the waiting room. The effectiveness of current assessment and triage pathways at Heartlands and Good Hope Hospitals is also under review and the feasibility and utility of introducing RAT in these EDs is being considered.”

Source location

Response from University Hospitals Birmingham
Page 3 · response
Published 15 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate a frailty Same Day Emergency Care area providing medical and therapy input for frailer patients.

Verbatim wording from the response

“At QEHB, for patients awaiting medical review who are likely to be able to be discharged following appropriate investigation and management, we have increased the number of patients referred to the acute medicine Same Day Emergency Care (SDEC) area, and created a frailty SDEC in November 2023, where frailer patients can receive the appropriate medical and therapy input. Through reconfiguration of the QEHB ED, we have reintroduced an Emergency Observation Unit (EOU) for patients that do not require admission but may require additional monitoring or investigation prior to discharge from the ED. The QEHB EOU was opened March 2024.”

Source location

Response from University Hospitals Birmingham
Page 2 · response
Published 15 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the reintroduced Emergency Observation Unit for patients requiring additional monitoring or investigation before discharge.

Verbatim wording from the response

“At QEHB, for patients awaiting medical review who are likely to be able to be discharged following appropriate investigation and management, we have increased the number of patients referred to the acute medicine Same Day Emergency Care (SDEC) area, and created a frailty SDEC in November 2023, where frailer patients can receive the appropriate medical and therapy input. Through reconfiguration of the QEHB ED, we have reintroduced an Emergency Observation Unit (EOU) for patients that do not require admission but may require additional monitoring or investigation prior to discharge from the ED. The QEHB EOU was opened March 2024.”

Source location

Response from University Hospitals Birmingham
Page 2 · response
Published 15 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide an additional dedicated Consultant in the Emergency Department Ambulatory Area until midnight to improve patient flow.

Verbatim wording from the response

“Since May 2023, at QEHB there has been an additional dedicated Consultant in the ED Ambulatory Area (EDAA) until midnight, with the aim of improving flow.”

Source location

Response from University Hospitals Birmingham
Page 2 · response
Published 15 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share identified learning with Hospital Medical Directors and Directors of Nursing across UHB hospitals for implementation.

Verbatim wording from the response

“I note your narrative conclusion as “Natural causes contributed to by a delay in diagnosis and treatment of sepsis. Her death was contributed to by neglect.” I further note your concerns regarding risks of future deaths, which have been addressed in turn below. The focus of the actions has been at the Queen Elizabeth Hospital Birmingham (QEHB), but the learning identified in this response has been shared with each of the responsible Hospital Medical Directors and Directors of Nursing covering QEHB, Heartlands Hospital and Good Hope Hospital, respectively, for implementation.”

Source location

Response from University Hospitals Birmingham
Page 1 · response
Published 15 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase referrals to acute medicine Same Day Emergency Care for suitable patients awaiting medical review.

Verbatim wording from the response

“At QEHB, for patients awaiting medical review who are likely to be able to be discharged following appropriate investigation and management, we have increased the number of patients referred to the acute medicine Same Day Emergency Care (SDEC) area, and created a frailty SDEC in November 2023, where frailer patients can receive the appropriate medical and therapy input. Through reconfiguration of the QEHB ED, we have reintroduced an Emergency Observation Unit (EOU) for patients that do not require admission but may require additional monitoring or investigation prior to discharge from the ED. The QEHB EOU was opened March 2024.”

Source location

Response from University Hospitals Birmingham
Page 2 · response
Published 15 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish rolling audits of completion of the Sepsis 6 Bundle.

Verbatim wording from the response

“A rolling audit programme of completion of the Sepsis 6 Bundle has been established, and sepsis training is included in the induction programme for all new staff and in regular educational training updates. Sepsis is part of the educational and training programmes for all junior medical staff.”

Source location

Response from University Hospitals Birmingham
Page 4 · response
Published 15 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate the Trust clinical guidelines for non-invasive blood-pressure measurement to staff.

Verbatim wording from the response

“The Trust Clinical Guidelines for taking a Non-Invasive Blood Pressure Measurement in adult patients have been disseminated to all staff. The Rapid Assessment and Triage process will ensure that there is a senior nurse and senior decision maker on initial review.”

Source location

Response from University Hospitals Birmingham
Page 4 · response
Published 15 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reintroduce direct GP referrals to the acute medicine Same Day Emergency Care area.

Verbatim wording from the response

“a) Reintroducing direct GP referrals to the Same Day Emergency Care area run by Acute Medicine – this was implemented in January 2024, and has seen a marked increase in the number of GP referrals to SDEC.”

Source location

Response from University Hospitals Birmingham
Page 3 · response
Published 15 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Run clinical-skills-team drop-in sessions to refresh staff knowledge of manual blood-pressure measurement.

Verbatim wording from the response

“Mindful of the relevance of this concern to UHB ward areas, a Moodle educational package has been created for all UHB staff which covers fundamental observations including how to complete a manual blood pressure. The clinical skills team will be running drop-in sessions for staff to refresh their knowledge in this skill.”

Source location

Response from University Hospitals Birmingham
Page 4 · response
Published 15 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce eTriage using the Manchester Triage System to identify and prioritise high-acuity patients earlier.

Verbatim wording from the response

“In conjunction with the physical reconfiguration of the department, we will be introducing eTriage to help identify the high acuity patients earlier on in their arrival before the full triage, and to help prioritise sicker patients in a busy ED. This system utilises the Manchester Triage System and is expected to be implemented at QEHB ED in June 2024. Introduction of eTriage will follow at our other Emergency Departments as soon as possible.”

Source location

Response from University Hospitals Birmingham
Page 3 · response
Published 15 April 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a Moodle educational package for UHB staff covering fundamental observations and manual blood-pressure measurement.

Verbatim wording from the response

“Mindful of the relevance of this concern to UHB ward areas, a Moodle educational package has been created for all UHB staff which covers fundamental observations including how to complete a manual blood pressure. The clinical skills team will be running drop-in sessions for staff to refresh their knowledge in this skill.”

Source location

Response from University Hospitals Birmingham
Page 4 · response
Published 15 April 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026