PFD report

Susan Paley · Prevention of Future Deaths report

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Issued 26 Nov 2024•Manchester South

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to ensure that people with limited mobility have an easily reachable call bell when left in bed
    Part of recurring concern: Unreliable call bell systems for summoning assistance
  2. Lack of a checklist to confirm that residents’ required specific aids are in place
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Upgrade the call-bell system to support advanced infrared assistive technology.

    Stated by Harbour Healthcare Ltd.Stated completedThe respondent said that this action was complete when they made their response on 28 November 2024.
  2. Action

    Reinforce call-bell and specific-aid procedures through documented staff supervisions and meetings.

    Stated by Harbour Healthcare Ltd.Stated in progressThe respondent said that this action was in progress when they made their response on 28 November 2024.
  3. Action

    Assess residents’ requirements for specific aids before and on admission, then review those requirements monthly or after significant changes.

    Stated by Harbour Healthcare Ltd.Stated completedThe respondent said that this action was complete when they made their response on 28 November 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Existing PCS care plans and planned care actions already provide the requested aide-memoire for residents’ required aids.

    Stated by Harbour Healthcare Ltd.Existing arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure that people with limited mobility have an easily reachable call bell when left in bed

Wider context from the report

“1. Given Ms Paley’s significant health problems and very limited mobility, it is a matter of concern that she had been left in bed without a call bell to hand which she could easily reach should she need to summon assistance; and ”

Is this part of a recurring concern?

Yes — Unreliable call bell systems for summoning assistance.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a checklist to confirm that residents’ required specific aids are in place

Wider context from the report

“2. I am concerned that care staff at Hilltop Court do not currently have a checklist in use to accompany them when checking on residents which would act as an aide-memoire / confirmatory check that residents who require any specific aids (for instance bedrails, call-bell, sensor-mats etc.) have them in place as indicated. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Upgrade the call-bell system to support advanced infrared assistive technology.

Verbatim wording from the response

“f Harbour Healthcare have currently upgraded the existing call bell system to enable the use of more advanced, infra-red assistive technology. This work has now been completed.”

Source location

Response from Harbour Healthcare
Page 2 · response
Published 28 November 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reinforce call-bell and specific-aid procedures through documented staff supervisions and meetings.

Verbatim wording from the response

“e The above measures are being regularly reinforced during documented supervisions and staff meetings.”

Source location

Response from Harbour Healthcare
Page 2 · response
Published 28 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assess residents’ requirements for specific aids before and on admission, then review those requirements monthly or after significant changes.

Verbatim wording from the response

“a The assessment of the requirements for specific aids is completed pre-admission and again on admission, thereafter these requirements are reviewed monthly or in response to significant change in the resident’s condition.”

Source location

Response from Harbour Healthcare
Page 3 · response
Published 28 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Translate call-bell and specific-aid requirements into care plans and time-specific handheld-device care actions reminding staff to provide and check them.

Verbatim wording from the response

“b The outcome of the call bell risk assessment is then communicated into a care plan which details specific measures to ensure call bell devices, where in use, are working and within reach.”

Source location

Response from Harbour Healthcare
Page 2 · response
Published 28 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update residents’ call-bell risk assessments on admission, monthly, and after significant changes.

Verbatim wording from the response

“a All residents have a call bell risk assessment in place. This is completed on admission and reviewed monthly thereafter or in response to significant changes in the resident’s condition. This was reviewed and updated in June 2024.”

Source location

Response from Harbour Healthcare
Page 2 · response
Published 28 November 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing PCS care plans and planned care actions already provide the requested aide-memoire for residents’ required aids.

Verbatim wording from the response

“a The assessment of the requirements for specific aids is completed pre-admission and again on admission, thereafter these requirements are reviewed monthly or in response to significant change in the resident’s condition.”

Source location

Response from Harbour Healthcare
Page 3 · response
Published 28 November 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing call-bell assessments, care plans and planned actions are considered sufficient to ensure devices are functioning and within reach.

Verbatim wording from the response

“a All residents have a call bell risk assessment in place. This is completed on admission and reviewed monthly thereafter or in response to significant changes in the resident’s condition. This was reviewed and updated in June 2024.”

Source location

Response from Harbour Healthcare
Page 2 · response
Published 28 November 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Reevaluate call-bell use and response within staff induction to ensure comprehensive staff understanding.

    Stated by Harbour Healthcare Ltd.Stated completedThe respondent said that this action was complete when they made their response on 28 November 2024.
  2. 2

    Add a PCS training module for all staff who use the system.

    Stated by Harbour Healthcare Ltd.Stated completedThe respondent said that this action was complete when they made their response on 28 November 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reevaluate call-bell use and response within staff induction to ensure comprehensive staff understanding.

Verbatim wording from the response

“d The use of and response to call bells is already a feature of staff induction and this has been reevaluated to ensure clear and comprehensive understanding amongst the staff team.”

Source location

Response from Harbour Healthcare
Page 2 · response
Published 28 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add a PCS training module for all staff who use the system.

Verbatim wording from the response

“c PCS is already part of staff induction, and this has been strengthened by the addition of a PCS training module completed by all staff using this system.”

Source location

Response from Harbour Healthcare
Page 3 · response
Published 28 November 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026