PFD report

Stephen Robert Wood · Prevention of Future Deaths report

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Issued 8 Feb 2023•Dorset

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
1

Raised in this report

Recipients
5

Named on the report

Responses found
5

Of 5 recipients

Stated actions
16

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Lack of knowledge and/or understanding of when to report road obstructions
    Part of recurring concern: Failure of the highway hazard reporting and response process
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Regularly promote The Highway Code’s safety guidance to road users.

    Stated by Department for TransportStated in progressThe respondent said that this action was in progress when they made their response on 24 February 2023.
  2. Action

    Update The Highway Code with guidance on responding to road obstructions and using eCall to contact emergency services.

    Stated by Department for TransportStated completedThe respondent said that this action was complete when they made their response on 24 February 2023.
  3. Action

    Introduce a Dorset Road Safe website link identifying whom to contact about road obstructions and debris, with information highlighting associated dangers.

    Stated by Dorset CouncilStated plannedThe respondent said that this action was planned when they made their response on 24 February 2023.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    Local highway authorities are responsible for local roads, including addressing hazards and obstructions on Coombe Road.

    Stated by National HighwaysRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of knowledge and/or understanding of when to report road obstructions

Wider context from the report

“2. I have concerns with regard to the following: i. That there is a lack of knowledge and/or understanding as to when people should report an obstruction in the road. I would request that consideration is given to making all road users aware of the dangers of obstructions in the road and to encourage them to report any hazards to the local Police force or Local Authority so that it can be removed as soon as possible, or at least other road users be warned of the hazard to prevent a future death. ”

Is this part of a recurring concern?

Yes — Failure of the highway hazard reporting and response process.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Regularly promote The Highway Code’s safety guidance to road users.

Verbatim wording from the response

“Finally, the Department regularly updates and promotes The Highway Code. Under Rule 280 of The Highway Code, if anything falls from a vehicle on to a motorway or other high-speed road, road users are advised to stop in a place of relative safety and call the emergency services on 999. On other roads, road users are advised to only remove obstructions if it is safe to do so. The Highway Code was last updated in September 2021, and under The Highway Code rules 277, 279, and 283 now advises the use of ‘eCall’ to contact the police and to provide a specific location directly to a 999 operator.”

Source location

Response from Department for Transport
Page 2 · response
Published 24 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update The Highway Code with guidance on responding to road obstructions and using eCall to contact emergency services.

Verbatim wording from the response

“Finally, the Department regularly updates and promotes The Highway Code. Under Rule 280 of The Highway Code, if anything falls from a vehicle on to a motorway or other high-speed road, road users are advised to stop in a place of relative safety and call the emergency services on 999. On other roads, road users are advised to only remove obstructions if it is safe to do so. The Highway Code was last updated in September 2021, and under The Highway Code rules 277, 279, and 283 now advises the use of ‘eCall’ to contact the police and to provide a specific location directly to a 999 operator.”

Source location

Response from Department for Transport
Page 2 · response
Published 24 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a Dorset Road Safe website link identifying whom to contact about road obstructions and debris, with information highlighting associated dangers.

Verbatim wording from the response

“• Commitment 2 Dorset Road Safe’s Partnership website will introduce a clear link around who to contact in respect of an obstruction/debris on the road. There will also be a section devoted to highlighting the associated dangers to road users.”

Source location

Response from Dorset Council
Page 2 · response
Published 24 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review partner websites and contact details, then establish clear, cross-referenced public reporting links and urgent and non-urgent obstruction-reporting guidance.

Verbatim wording from the response

“• Commitment 1 Websites for Dorset Police, the respective Local Authority for Dorset and BCP, along with National Highways, will all review and ensure there is a clear link to enable reporting of obstructions and debris on the road by the public.”

Source location

Response from Dorset Council
Page 1 · response
Published 24 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Construct and deliver a multi-platform communications campaign alerting road users to road obstructions or debris, with messaging continuing at an agreed frequency.

Verbatim wording from the response

“• Commitment 3 Corporate communications colleagues from Police, Councils, and National Highways, we will be constructing a communications campaign, ready for this Spring/Summer’s increased road activity, to alert all road users around obstructions/debris on Dorset’s roads.”

Source location

Response from Dorset Police
Page 2 · response
Published 24 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a Dorset Road Safe website link identifying who to contact about road obstructions or debris and highlighting associated dangers.

Verbatim wording from the response

“• Commitment 2 Dorset Road Safe’s Partnership website will introduce a clear link around who to contact in respect of an obstruction/debris on the road. There will also be a section devoted to highlighting the associated dangers to road users.”

Source location

Response from Dorset Police
Page 2 · response
Published 24 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review partner websites and ensure clear, cross-referenced reporting links, emergency instructions, and guidance for reporting non-urgent road obstructions or debris.

Verbatim wording from the response

“• Commitment 1 Websites for Dorset Police, the respective Local Authority for Dorset and BCP, along with National Highways, will all review and ensure there is a clear link to enable reporting of obstructions and debris on the road by the public.”

Source location

Response from Dorset Police
Page 2 · response
Published 24 February 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Local highway authorities are responsible for local roads, including addressing hazards and obstructions on Coombe Road.

Verbatim wording from the response

“I note that the collision occurred on Coombe Road, Winterbourne Steepleton, Dorchester, Dorset. For clarity, National Highways is the Government-owned company, sponsored by the Department for Transport (DfT), charged with operating, maintaining and improving England's motorways and major A-roads. Responsibility for local roads, including Coombe Road, rests with local highway authorities (not National Highways), and the road network in other parts of the UK rests with the devolved administrations.”

Source location

Response from National Highways Agency
Page 1 · response
Published 24 February 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for local roads, including Coombe Road, lies outside National Highways’ remit.

Verbatim wording from the response

“I note that the collision occurred on Coombe Road, Winterbourne Steepleton, Dorchester, Dorset. For clarity, National Highways is the Government-owned company, sponsored by the Department for Transport (DfT), charged with operating, maintaining and improving England's motorways and major A-roads. Responsibility for local roads, including Coombe Road, rests with local highway authorities (not National Highways), and the road network in other parts of the UK rests with the devolved administrations.”

Source location

Response from National Highways Agency
Page 1 · response
Published 24 February 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

No further action by the Department is considered appropriate at this stage.

Verbatim wording from the response

“Based on this, we have concluded that there is no further action that would be appropriate for the Department to take at this stage.”

Source location

Response from Department for Transport
Page 2 · response
Published 24 February 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Dorset Council, BCP Council and National Highways have good existing arrangements for the public to report road obstructions and debris.

Verbatim wording from the response

“Partnership colleagues in both Councils and National Highways have good existing arrangements for the Public to report issues on the road.”

Source location

Response from Dorset Council
Page 2 · response
Published 24 February 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. 1

    Deliver eCall awareness campaigns through digital channels, including updated advice about helping someone else in difficulty.

    Stated by National HighwaysStated completedThe respondent said that this action was complete when they made their response on 24 February 2023.
  2. 2

    Continue the road user notification study and engage external stakeholders to develop options for increasing public awareness of reporting or responding to people in difficulty.

    Stated by National HighwaysStated in progressThe respondent said that this action was in progress when they made their response on 24 February 2023.
  3. 3

    Operate the Driving on motorways information hub and its associated multimedia and radio campaign.

    Stated by National HighwaysStated completedThe respondent said that this action was complete when they made their response on 24 February 2023.
  4. 4

    Continue the national road safety campaign programme, including breakdown advice for drivers.

    Stated by National HighwaysStated in progressThe respondent said that this action was in progress when they made their response on 24 February 2023.
  5. 5

    Prepare a shortlisted set of awareness-raising options and an implementation plan following the road user notification study.

    Stated by National HighwaysStated plannedThe respondent said that this action was planned when they made their response on 24 February 2023.
  6. 6

    Provide a GOV.UK facility for the public to report highway hazards to the relevant authority.

    Stated by Department for TransportStated completedThe respondent said that this action was complete when they made their response on 24 February 2023.
  7. 7

    Formally ratify the stated road-obstruction safety commitments at the next Dorset Strategic Road Safety Partnership meeting.

    Stated by Dorset CouncilStated plannedThe respondent said that this action was planned when they made their response on 24 February 2023.
  8. 8

    Construct a communications campaign alerting road users to obstruction and debris dangers through social media, roadside signs and other media.

    Stated by Dorset CouncilStated plannedThe respondent said that this action was planned when they made their response on 24 February 2023.
  9. 9

    Continue disseminating obstruction and debris safety messages at an agreed frequency through roadside signs, social media and websites.

    Stated by Dorset CouncilStated plannedThe respondent said that this action was planned when they made their response on 24 February 2023.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    Local highway authorities are responsible for maintaining highways, assessing repair needs and standards, and addressing road obstructions.

    Stated by Department for TransportRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
  2. 2

    Councils and National Highways have good existing arrangements for the public to report road issues.

    Stated by Dorset Strategic Road Safety PartnershipExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver eCall awareness campaigns through digital channels, including updated advice about helping someone else in difficulty.

Verbatim wording from the response

“We worked with external stakeholders to launch England’s first major campaign, in 2021, to raise awareness of the eCall or 'SOS' button function, which increasing numbers of newer cars come with. This button can be used to call for help, by the driver for themselves, or by the driver for someone else needing help, if a situation requires emergency services. This was on digital channels, including a dedicated campaign page on our website at nationalhighways.co.uk. The Highway Code as published by the Department for Transport was updated in September 2021, and also now advises the use of eCall to contact the police and to communicate a specific location directly to a 999 operator, under the Highway Code rules 277, 279 and 283. Further details are available on YouTube.”

Source location

Response from National Highways Agency
Page 2 · response
Published 24 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue the road user notification study and engage external stakeholders to develop options for increasing public awareness of reporting or responding to people in difficulty.

Verbatim wording from the response

“In September 2022, National Highways launched a road user notification study exploring additional actions that could be taken to further increase awareness among the public of what they can do if they spot someone in difficulty on any road. We have begun dialogue with external stakeholders. Our initial scoping discussions have revealed this to be a complex area which impacts and requires engagement with a wide range of public bodies (such as the Department for Transport, emergency services and local authorities) and other interested parties.”

Source location

Response from National Highways Agency
Page 1 · response
Published 24 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the Driving on motorways information hub and its associated multimedia and radio campaign.

Verbatim wording from the response

“In January 2022 we launched a ‘Driving on motorways’ hub on our website, which provides a central point for our information and advice on motorway driving. The hub was launched alongside a multimedia campaign and radio day, with content featured on over 450 stations reaching over 6 million listeners.”

Source location

Response from National Highways Agency
Page 2 · response
Published 24 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue the national road safety campaign programme, including breakdown advice for drivers.

Verbatim wording from the response

“More generally, National Highways has an ongoing national programme of road safety campaign activity, intended to provide important guidance to drivers to make journeys safer, easier and more reliable. This ongoing campaign work includes a specific section on breakdown advice.”

Source location

Response from National Highways Agency
Page 2 · response
Published 24 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prepare a shortlisted set of awareness-raising options and an implementation plan following the road user notification study.

Verbatim wording from the response

“We are also continuing the road user notification study launched in September 2022 as described above. It is our intention that, as part of the study, a shortlisted set of options will be prepared that could be implemented to further increase awareness among the public of what they can do if they spot someone in difficulty on any road. We plan to use the initial findings from our study to enable more detailed external stakeholder engagement to help shape these options. Subject to this wider engagement, we aim to complete the study by late Summer/Autumn 2023. Our next step will then be to prepare an implementation plan.”

Source location

Response from National Highways Agency
Page 2 · response
Published 24 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a GOV.UK facility for the public to report highway hazards to the relevant authority.

Verbatim wording from the response

“The Department has also made it easier for the travelling public to notify the relevant highway authority of hazards, such as a spillage, on a highway, by providing the facility to do this on GOV.UK. In England, hazards on the highway can be reported nationally at the following link: https://www.gov.uk/report-road-spillage.”

Source location

Response from Department for Transport
Page 2 · response
Published 24 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Formally ratify the stated road-obstruction safety commitments at the next Dorset Strategic Road Safety Partnership meeting.

Verbatim wording from the response

“The Partnership have proposed the following commitments in response to the concern raised. The DSRSP will formally ratify these commitments, at its next meeting to be held on 28 April 2023.”

Source location

Response from Dorset Council
Page 1 · response
Published 24 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Construct a communications campaign alerting road users to obstruction and debris dangers through social media, roadside signs and other media.

Verbatim wording from the response

“• Commitment 3 Corporate communications colleagues from Police, Councils, and National Highways, we will be constructing a communications campaign, ready for this Spring/Summer’s increased road activity, to alert all road users around obstructions/debris on Dorset’s roads.”

Source location

Response from Dorset Council
Page 2 · response
Published 24 February 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue disseminating obstruction and debris safety messages at an agreed frequency through roadside signs, social media and websites.

Verbatim wording from the response

“The sustainability of message will be an important part of this communications package, with partners ensuring that messaging continues at an agreed frequency in perpetuity, through various media – Roadside, twitter, websites etc..”

Source location

Response from Dorset Council
Page 2 · response
Published 24 February 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Local highway authorities are responsible for maintaining highways, assessing repair needs and standards, and addressing road obstructions.

Verbatim wording from the response

“Under Section 41 of the Highways Act 1980, local highway authorities, in this case Dorset Council, have a duty to maintain the highways network in their area. The Act does not set out specific standards of maintenance, as it is for each individual local highway authority to assess which parts of its network are in need of repair and what standards should be applied, based upon their local knowledge and circumstances.”

Source location

Response from Department for Transport
Page 1 · response
Published 24 February 2023

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Councils and National Highways have good existing arrangements for the public to report road issues.

Verbatim wording from the response

“Partnership colleagues in both Councils and National Highways have good existing arrangements for the Public to report issues on the road.”

Source location

Response from Dorset Police
Page 3 · response
Published 24 February 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
5/5

Data last updated 7 September 2026