PFD report

Omar Abdi Ahmed · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 22 Jul 2024•East London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
6

Raised in this report

Recipients
4

Named on the report

Responses found
4

Of 4 recipients

Stated actions
30

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised6

  1. Failure of district nursing staff to identify risks when patients disengage from treatment
  2. Failure to challenge refusal to use central heating
  3. Under-resourcing of the district nursing team
    Part of recurring concern: Insufficient district nursing staffing capacity
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.22

  1. Action

    Conduct welfare checks for Sunlight Care residents who live alone.

    Stated by London Borough of NewhamStated completedThe respondent said that this action was complete when they made their response on 31 July 2024.
  2. Action

    Produce and distribute a briefing on non-adherence with care plans and present it at the provider forum.

    Stated by London Borough of NewhamStated plannedThe respondent said that this action was planned when they made their response on 31 July 2024.
  3. Action

    Develop an escalation procedure for partners to flag high unmitigated risk or differing risk assessments, including reviews of no-reply and refusal-of-care protocols.

    Stated by London Borough of NewhamStated plannedThe respondent said that this action was planned when they made their response on 31 July 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    Existing DoLS safeguards do not apply to people living at home, and the proposed LPS framework will not be implemented.

    Stated by Sunlight CareUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of district nursing staff to identify risks when patients disengage from treatment

Wider context from the report

“2. Evidence heard in the inquest suggested an under-resourced and demoralised district nursing team lacked the clinical curiosity to predict the harm that would befall Mr Ahmed should he be allowed to disengage from treatment. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to challenge refusal to use central heating

Wider context from the report

“3. Mr Ahmed’s poor decision-making in how he budgeted was never challenged, this led to a lack of nutritious food and cleaning materials in his home. Similarly, Mr Ahmed’s unwillingness to turn on his central heating, a contributory factor in the development of his fatal condition -hypothermia, remained unchallenged at the time of his death. Domiciliary carers capitulated to Mr Ahmed’s express wishes that they ought not assist him with cleaning, personal care or meals instead, state-funded care hours were utilised to assist Mr Ahmed in attending his local pub and café. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Under-resourcing of the district nursing team

Wider context from the report

“2. Evidence heard in the inquest suggested an under-resourced and demoralised district nursing team lacked the clinical curiosity to predict the harm that would befall Mr Ahmed should he be allowed to disengage from treatment. ”

Is this part of a recurring concern?

Yes — Insufficient district nursing staffing capacity.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of domiciliary care to provide essential cleaning, personal care and meal support

Wider context from the report

“3. Mr Ahmed’s poor decision-making in how he budgeted was never challenged, this led to a lack of nutritious food and cleaning materials in his home. Similarly, Mr Ahmed’s unwillingness to turn on his central heating, a contributory factor in the development of his fatal condition -hypothermia, remained unchallenged at the time of his death. Domiciliary carers capitulated to Mr Ahmed’s express wishes that they ought not assist him with cleaning, personal care or meals instead, state-funded care hours were utilised to assist Mr Ahmed in attending his local pub and café. ”

Is this part of a recurring concern?

Yes — Failure to provide essential domiciliary care; Failure to provide fundamental personal care and welfare.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of communication between care providers and public services to identify deterioration in living conditions and health

Wider context from the report

“1. Poor standards of communication between the domiciliary care company, the local authority and NHS trust resulted in a failure to identify the deterioration in Mr Ahmed’s living conditions and health. ”

Is this part of a recurring concern?

Yes — Unreliable inter-agency information sharing for coordinated care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to challenge unsafe budgeting decisions affecting access to food and cleaning materials

Wider context from the report

“3. Mr Ahmed’s poor decision-making in how he budgeted was never challenged, this led to a lack of nutritious food and cleaning materials in his home. Similarly, Mr Ahmed’s unwillingness to turn on his central heating, a contributory factor in the development of his fatal condition -hypothermia, remained unchallenged at the time of his death. Domiciliary carers capitulated to Mr Ahmed’s express wishes that they ought not assist him with cleaning, personal care or meals instead, state-funded care hours were utilised to assist Mr Ahmed in attending his local pub and café. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct welfare checks for Sunlight Care residents who live alone.

Verbatim wording from the response

“• Welfare checks of all residents Sunlight Care provide care and support to who live alone has taken place By who: Commissioning Team”

Source location

Response from London Borough of Newham
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Produce and distribute a briefing on non-adherence with care plans and present it at the provider forum.

Verbatim wording from the response

“8. Produce a ‘7 minute briefing with a focus on the issue of non-adherence with care plans. This will be distributed across all Adults and Health staff groups and presented at the provider forum By who: Workforce Development and Strategic Safeguarding By when: 30/01/24”

Source location

Response from London Borough of Newham
Page 3 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop an escalation procedure for partners to flag high unmitigated risk or differing risk assessments, including reviews of no-reply and refusal-of-care protocols.

Verbatim wording from the response

“4. Adult Social Care will lead on the development of an escalation procedure which will enable partners to flag cases where there is concern about a high level of unmitigated risk or differences of opinion about level of risk. This procedure will involve reviews of the following protocols:”

Source location

Response from London Borough of Newham
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver reflective sessions for Adult Social Care staff and selected partner staff on safeguarding decision-making, multi-agency working and Making Safeguarding Personal.

Verbatim wording from the response

“5. The issues regarding the safeguarding activity in this case will be addressed by reflective sessions which cover the following areas”

Source location

Response from London Borough of Newham
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Produce and distribute a briefing on developing risk management plans and present it at the provider forum.

Verbatim wording from the response

“7. Produce a ‘7 minute briefing on the development of risk management plans. This will be distributed across all Adults and Health staff groups and presented at the provider forum By who: Workforce Development and Strategic Safeguarding By when: 30/12/2024”

Source location

Response from London Borough of Newham
Page 3 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and continue the quality improvement plan for Sunlight Care.

Verbatim wording from the response

“2. Action: A meeting with the Sunlight Care to ensure that any risks to residents they provide care and support to is mitigated. This will be achieved by the following actions By who: Strategic Safeguarding and Quality Assurance and By when: Meeting held on 17/07/24 although the QIP is ongoing”

Source location

Response from London Borough of Newham
Page 1 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide enhanced monitoring of all residents receiving care and support from Sunlight Care.

Verbatim wording from the response

“• Enhanced monitoring of all residents Sunlight Care provide care and support to is in place”

Source location

Response from London Borough of Newham
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Meet with Sunlight Care to address and mitigate risks to residents receiving its care and support.

Verbatim wording from the response

“2. Action: A meeting with the Sunlight Care to ensure that any risks to residents they provide care and support to is mitigated. This will be achieved by the following actions By who: Strategic Safeguarding and Quality Assurance and By when: Meeting held on 17/07/24 although the QIP is ongoing”

Source location

Response from London Borough of Newham
Page 1 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver a joint learning event for Adult Social Care, Sunlight Care and ELFT staff on professional curiosity, resistance, non-adherence and executive decision-making.

Verbatim wording from the response

“9. Adult Social Care will lead on a joint learning event involving staff from ASC, staff from Sunlight Care and staff from ELFT. The learning event will focus on the following issues:”

Source location

Response from London Borough of Newham
Page 3 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver reflective sessions for Adult Social Care staff and selected partner staff on risk assessment and management, information sharing, coordinated intervention, thresholds and social isolation.

Verbatim wording from the response

“6. The issues regarding risk assessment and risk management will be addressed by a reflective session which covers the following areas:”

Source location

Response from London Borough of Newham
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce regular multidisciplinary reviews for cases involving self-neglect, incorporating physical, mental and social wellbeing in decision-making.

Verbatim wording from the response

“3. We are introducing regular multidisciplinary reviews for cases involving self-neglect, allowing for a more holistic approach to care that includes input from a range of professionals. This will help ensure that all aspects of the client's well-being—physical, mental, and social—are considered in decision-making processes;”

Source location

Response from Sunlight Care Group
Page 5 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an eight-week programme of revised-policy communication and staff training covering self-neglect, safety, nutrition, risk, capacity, safeguarding and multidisciplinary collaboration.

Verbatim wording from the response

“We are committed to providing the highest standards of safety and care and wish to ensure that any lessons to be learnt from the circumstances of Mr Ahmed’s tragic death are identified and implemented as necessary within our agency. Alongside our engagement with the coroner’s investigation, we have conducted our own internal review process, updated our policies, commenced the implementation of a full programme of updated communication, consultation and training, and proactively liaised with the East London Foundation NHS Trust (‘the Trust’) and the London Borough of Newham (‘the Local Authority’).”

Source location

Response from Sunlight Care Group
Page 1 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update safeguarding, notification, response and monitoring policies, including 24-hour reporting, 48-hour response expectations and proactive follow-up.

Verbatim wording from the response

“In addition to updating and, where necessary amending our policies, we commenced an eight-week implementation programme on 5 August 2024. A summary of this programme setting out the topics of training, appears in Appendix A.”

Source location

Response from Sunlight Care Group
Page 1 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a Serious Incident Review focused on safeguarding people at risk of self-neglect and produce a framework for continuous improvement.

Verbatim wording from the response

“After being informed of Mr Ahmed’s death by the Local Authority on 22 December 2023, we conducted a thorough Serious Incident Review (‘SI Review Report’), with a focus on the care provided in cases involving a history or risk of self-neglect. This involved a comprehensive review of our policies and procedures and preparation of a detailed report focussing upon protecting and supporting our service users. The SI Review Report sets out the steps we are taking to enhance our safeguarding practices and provides a framework for continuous improvement.”

Source location

Response from Sunlight Care Group
Page 1 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Collaborate with Newham Council to develop a risk assessment tool for identifying and protecting vulnerable individuals.

Verbatim wording from the response

“• Development of Risk Assessment Tool: Newham Council and Sunlight Care will collaborate on the development of a risk assessment tool to identify and protect vulnerable individuals.”

Source location

Response from Sunlight Care Group
Page 4 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement new inter-agency communication and escalation strategies for timely safeguarding escalation across teams.

Verbatim wording from the response

“In addition, we attended a multi-agency discussion with the Local Authority and NHS Trust to discuss lessons learnt on 23 July 2024 and arranged a follow up on 4 September 2024. At the second meeting, the following actions were agreed to be undertaken within a twelve week time frame:”

Source location

Response from Sunlight Care Group
Page 3 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Meet with Newham safeguarding teams to review current pathways and organisational interfaces for improving communication about high-risk service users.

Verbatim wording from the response

“7. Since the receipt of the Report, two meetings have taken place between the Trust’s Director of Nursing, Community Health Service’s Medical Director and LBN’s Senior Safeguarding Adviser and Interim Service Manager for Access to Adult Social Care and hospital discharge. It was explored how to further improve escalation and communication between the services in relation to high risk service groups. The outcome of both of these meetings is that both the Trust and LBN’s teams will meet in October 2024 to review the current pathways and organisational interface to ensure better communication relating to patient care.”

Source location

Response from ELFT
Page 3 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the process for responding to high-risk service-user concerns with Trust staff, reinforcing responsibilities to arrange multi-agency professionals’ meetings.

Verbatim wording from the response

“8. Communication between domiciliary care providers and Community Health Newham (the Trust) is done on an individual service user basis. The system is designed so that a General Practitioner is the gate keeper of care and manages and coordinates communication between the public bodies. That said, if a high risk service user presents as a concern to Trust staff members, they are proactive and will arrange a professionals meeting for all agencies involved. We plan to review this process with all staff over the next two months to ensure that they are aware of their responsibilities and understand the importance of acting on concerns.”

Source location

Response from ELFT
Page 3 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Staff the dressing clinic with a substantive band 6 nurse under senior Trust community district nursing line management.

Verbatim wording from the response

“12. Since the sad death of Mr Ahmed, some further changes were introduced to the dressing clinic. It is now staffed by a substantive band 6 nurse (as opposed to temporary staff) whose clinical and professional line management is provided by senior nursing within the Trust’s Community District Nursing Team. I expect this will improve the accountability of clinical staff on the team as well as allow them to receive more consistent supervision and improve clinical skills and enhance curiosity.”

Source location

Response from ELFT
Page 4 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a dressing-clinic standard operating procedure providing 30-minute service-user appointment slots instead of 10-minute slots.

Verbatim wording from the response

“13. On 24 July, a new standard operating procedure was put into place for dressing clinic staff. The key change is that the time slots allocated to attend to service users has increased from 10 minutes to 30 minutes. It is anticipated that the provision of additional time to complete work should improve care planning and allow more meaningful communications with other services as well as improve staff morale.”

Source location

Response from ELFT
Page 4 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish the first part of the Care Workforce Pathway for adult social care.

Verbatim wording from the response

“While employers in the health and care sector have ultimate responsibility to satisfy themselves regarding the skills and competence of their staff, DHSC also provides support. On January 10th, 2024, the DHSC published the first part of the Care Workforce Pathway, a new national career framework for the adult social care sector. This pathway defines knowledge, skills, values, and behaviours of those working in, or wanting to work in adult social care, should have. Although not mandatory, it is designed to improve how providers can support and develop their workforce. The Pathway is being developed to work in conjunction with existing standards and competency frameworks. The Care Quality Commission (CQC) will look at a provider's approach to staff induction, support and training using CQC's key lines of enquiry.”

Source location

Response from DHSC
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop the Care Workforce Pathway to work alongside existing standards and competency frameworks.

Verbatim wording from the response

“While employers in the health and care sector have ultimate responsibility to satisfy themselves regarding the skills and competence of their staff, DHSC also provides support. On January 10th, 2024, the DHSC published the first part of the Care Workforce Pathway, a new national career framework for the adult social care sector. This pathway defines knowledge, skills, values, and behaviours of those working in, or wanting to work in adult social care, should have. Although not mandatory, it is designed to improve how providers can support and develop their workforce. The Pathway is being developed to work in conjunction with existing standards and competency frameworks. The Care Quality Commission (CQC) will look at a provider's approach to staff induction, support and training using CQC's key lines of enquiry.”

Source location

Response from DHSC
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing DoLS safeguards do not apply to people living at home, and the proposed LPS framework will not be implemented.

Verbatim wording from the response

“The Local Authority has informed us that the LPS framework will no longer be implemented. As a result, they will continue to rely on the existing DoLS framework, which does not apply to individuals living at home. We understand that the new LPS framework would have provided those involved in Mr Ahmed’s care with the opportunity for assessment of his ability to make appropriate decisions in his own best interests. This is a challenge we trust will be remedied within new legislation.”

Source location

Response from Sunlight Care Group
Page 5 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Formal interventions for capacitous clients depend on statutory agencies rather than the care provider.

Verbatim wording from the response

“An element of Mr Ahmed’s Care and Support Plan was to facilitate community engagement and social interaction, which was important to Mr Ahmed. In circumstances where there is evidence of self-neglect and a client may not be making appropriate decisions concerning eating, cleaning, hearing and personal care, it is clear that this must be addressed by those involved in the client’s care. As the coroner is aware, Mr Ahmed had capacity and was therefore able to make his own decisions. This creates significant challenges for care providers, which are reliant upon working alongside the statutory agencies to make any formal interventions necessary.”

Source location

Response from Sunlight Care Group
Page 4 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The commissioner and General Practitioner are expected to manage concerns about domiciliary care and the service user’s poor decision-making.

Verbatim wording from the response

“The local authority, not the Trust commissioned the domiciliary care providers. Consequently, it is expected that the commissioner and the General Practitioner would manage concerns. However, as outlined in paragraph 8, Trust staff should be proactive when they witness concerns and arrange professionals’ meetings between agencies. This will be reviewed with staff over the next two months.”

Source location

Response from ELFT
Page 4 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Trust cannot comment on behalf of the local authority or domiciliary care company regarding their communication and care arrangements.

Verbatim wording from the response

“4. The Trust is unable to comment on behalf of London Borough of Newham (‘LBN’) or the domiciliary care company. However, it can confirm that LBN and the Trust have systems in place which facilitate joint working to improve care for service users under both services.”

Source location

Response from ELFT
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Employers have ultimate responsibility for ensuring health and care staff possess the necessary skills and competence.

Verbatim wording from the response

“While employers in the health and care sector have ultimate responsibility to satisfy themselves regarding the skills and competence of their staff, DHSC also provides support. On January 10th, 2024, the DHSC published the first part of the Care Workforce Pathway, a new national career framework for the adult social care sector. This pathway defines knowledge, skills, values, and behaviours of those working in, or wanting to work in adult social care, should have. Although not mandatory, it is designed to improve how providers can support and develop their workforce. The Pathway is being developed to work in conjunction with existing standards and competency frameworks. The Care Quality Commission (CQC) will look at a provider's approach to staff induction, support and training using CQC's key lines of enquiry.”

Source location

Response from DHSC
Page 2 · response
Published 31 July 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. 1

    Monitor action-plan progress against timescales and report it to the Directorate Management Team.

    Stated by London Borough of NewhamStated in progressThe respondent said that this action was in progress when they made their response on 31 July 2024.
  2. 2

    Review the Safeguarding Adults Operational Procedure.

    Stated by London Borough of NewhamStated plannedThe respondent said that this action was planned when they made their response on 31 July 2024.
  3. 3

    Refer the case for a Safeguarding Adults Review subcommittee presentation.

    Stated by London Borough of NewhamStated completedThe respondent said that this action was complete when they made their response on 31 July 2024.
  4. 4

    Deliver training on applying lessons from inquest hearings to improve service delivery to vulnerable people.

    Stated by London Borough of NewhamStated plannedThe respondent said that this action was planned when they made their response on 31 July 2024.
  5. 5

    Monitor the provider through six-weekly multi-agency provider risk management board meetings.

    Stated by London Borough of NewhamStated in progressThe respondent said that this action was in progress when they made their response on 31 July 2024.
  6. 6

    Establish internal Governance Team oversight and engage an independent Registered Mental Health Nurse for external governance and accountability.

    Stated by Sunlight CareStated completedThe respondent said that this action was complete when they made their response on 31 July 2024.
  7. 7

    Hold review meetings after the implementation programme to assess challenges, successes and further continuous-improvement areas.

    Stated by Sunlight CareStated plannedThe respondent said that this action was planned when they made their response on 31 July 2024.
  8. 8

    Remind Trust staff to use the internal safeguarding escalation pathway, follow up referrals, and promptly escalate barriers to senior management.

    Stated by East London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 31 July 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor action-plan progress against timescales and report it to the Directorate Management Team.

Verbatim wording from the response

“All elements of the plan are linked to specific teams with accountability for their delivery. Oversight of the action plan is being held by the Strategic Safeguarding team who will monitor progress against the stated timescales and then report back to our Directorate Management Team. We also recognise that the overall plan will need to remain agile and be adapted if further information comes to light, particularly if Mr Ahmed’s case is the subject of a SAR.”

Source location

Response from London Borough of Newham
Page 4 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Safeguarding Adults Operational Procedure.

Verbatim wording from the response

“10. Review of the Safeguarding Adults Operational Procedure By who: Strategic Safeguarding By when: 30/11/24”

Source location

Response from London Borough of Newham
Page 3 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Refer the case for a Safeguarding Adults Review subcommittee presentation.

Verbatim wording from the response

“1. Action: Immediate Safeguarding Adults Review (SAR) Referral for presentation at the next SAR subcommittee By who: ████████ (Director of Quality Assurance, Safeguarding and Workforce Development) and ████████ North West Neighbourhood Team By when: Completed on 09/08/24 Mr Ahmed is on the agenda for the SAR subcommittee on 24/09/24”

Source location

Response from London Borough of Newham
Page 1 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver training on applying lessons from inquest hearings to improve service delivery to vulnerable people.

Verbatim wording from the response

“11. Training on how to implement lessons of inquest hearings to improve service delivery to vulnerable persons within our community By who: Legal Department By when: 06/09/24”

Source location

Response from London Borough of Newham
Page 3 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor the provider through six-weekly multi-agency provider risk management board meetings.

Verbatim wording from the response

“3. Enhanced monitoring of the provider will take place at the 6 weekly provider risk management board (PRAMB). The board is a multi-agency partnership which includes social care, health and the CQC By who: PRAMB Partnership By when: Ongoing”

Source location

Response from London Borough of Newham
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish internal Governance Team oversight and engage an independent Registered Mental Health Nurse for external governance and accountability.

Verbatim wording from the response

“The implementation programme of our revised policies and training is being led and overseen by a new internal Governance Team led by our Director of Nursing (Advanced Practitioner / Registered Mental Health Nurse) and including our Director for Quality, Trusted Assessor, Care Champion, Nominated Individual and Registered Manager. We have engaged an independent Registered Mental Health Nurse to provide external governance and accountability. This programme is being properly resourced and supported by the most senior managers and leaders within our service.”

Source location

Response from Sunlight Care Group
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold review meetings after the implementation programme to assess challenges, successes and further continuous-improvement areas.

Verbatim wording from the response

“At the conclusion of the programme, we will hold review meetings to discuss the implementation programme, including challenges and successes, as well as developing further areas of continuous improvement.”

Source location

Response from Sunlight Care Group
Page 2 · response
Published 31 July 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind Trust staff to use the internal safeguarding escalation pathway, follow up referrals, and promptly escalate barriers to senior management.

Verbatim wording from the response

“4. The Trust is unable to comment on behalf of London Borough of Newham (‘LBN’) or the domiciliary care company. However, it can confirm that LBN and the Trust have systems in place which facilitate joint working to improve care for service users under both services.”

Source location

Response from ELFT
Page 2 · response
Published 31 July 2024

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
4/4

Data last updated 7 September 2026