PFD report

Tina Jane Allen · Prevention of Future Deaths report

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Issued 5 Dec 2022•Cornwall and Isles of Scilly

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
14

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Understaffing affecting care home management ability to properly monitor care safety and appropriateness
    Part of recurring concern: Insufficient care home management capacity and oversight
  2. Persistent understaffing affecting staff ability to safely provide required care and treatment
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Maintain safe staffing through permanent staff, dedicated relief workers and block-booked agency colleagues while recruitment continues.

    Stated by HF Trust Limited (HFTStated in progressThe respondent said that this action was in progress when they made their response on 8 December 2022.
  2. Action

    Develop local and organisation-wide retention strategies, including pay, reward, recognition, talent management and apprenticeship pathways.

    Stated by HF Trust Limited (HFTStated plannedThe respondent said that this action was planned when they made their response on 8 December 2022.
  3. Action

    Procure a digital care planning system to support real-time care-plan review, monitoring, auditing and organisational oversight.

    Stated by HF Trust Limited (HFTStated completedThe respondent said that this action was complete when they made their response on 8 December 2022.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Management checks, audits and continuous monitoring are considered sufficient to oversee care safety and appropriateness.

    Stated by HF Trust Limited (HFTExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Understaffing affecting care home management ability to properly monitor care safety and appropriateness

Wider context from the report

“That the persistent understaffing at the care home is impacting upon the ability of staff to safely provide the care and treatment required. Further, the understaffing is impacting upon the ability of the care home management to properly monitor the safety and appropriateness of the care given at the care home. ”

Is this part of a recurring concern?

Yes — Insufficient care home management capacity and oversight.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Persistent understaffing affecting staff ability to safely provide required care and treatment

Wider context from the report

“That the persistent understaffing at the care home is impacting upon the ability of staff to safely provide the care and treatment required. Further, the understaffing is impacting upon the ability of the care home management to properly monitor the safety and appropriateness of the care given at the care home. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain safe staffing through permanent staff, dedicated relief workers and block-booked agency colleagues while recruitment continues.

Verbatim wording from the response

“In addition to Valley View’s permanent members of staff, we utilise a bank of relief workers who work solely for the St Teath service, who are inducted and trained in the same way as our permanent staff. Our relief workers cover vacant shifts, as do our permanent staff, who pick up additional shifts. It is only when our relief workers and permanent staff have covered gaps in the rota, that any remaining shifts are opened up to agency colleagues.”

Source location

Response from HFT
Page 2 · response
Published 8 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop local and organisation-wide retention strategies, including pay, reward, recognition, talent management and apprenticeship pathways.

Verbatim wording from the response

“In the longer term, these improvements within the Valley View service will be further enhanced by the development of both local and organisation wide improved retention strategies. Initiatives include the development of a new Pay, Reward and Recognition Strategy addressing both local and organisational challenges. These newly developed strategies will be underpinned by a talent management framework, which includes revised people systems and apprenticeship pathways to drive robust succession planning. Apprenticeship development pathways support the breadth of roles from Level 2 and 3 Adult Care Worker progressing though to Level 5 Leaders in Adult Care and beyond. The aim is to cultivate a culture which will support inclusivity, innovation, creativity and a sense of belonging whilst ensuring services are safe and of a high quality.”

Source location

Response from HFT
Page 3 · response
Published 8 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Procure a digital care planning system to support real-time care-plan review, monitoring, auditing and organisational oversight.

Verbatim wording from the response

“To ensure clear visibility across the Organisation, HFT have procured a new digital care planning system (Access Care Planning). This system provides assurances for reviewing, monitoring, auditing of data and working practice at the service in real-time, quickly identifying any areas of potential non-compliance. The system will also enable clear reporting, providing oversight to both local and national teams, internal Quality/Audit and Risk Committee, our Executive Committee and Board.”

Source location

Response from HFT
Page 4 · response
Published 8 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use daily formal management handovers and management checks and audits to monitor care risks, safety and appropriateness.

Verbatim wording from the response

“The approach to shift management has been updated to include a formalised handover attended by the management team daily. Effective checks and audits are carried out by the management team to monitor risk, safety and appropriateness of the care given to the people we support.”

Source location

Response from HFT
Page 2 · response
Published 8 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a Valley View location-specific pay allowance and targeted recruitment and onboarding measures to attract permanent staff.

Verbatim wording from the response

“A review of the salary structure has been undertaken and implemented, with a location specific allowance applied to Valley View payrates to assist in the attraction of new, permanent staff. Our focused online recruitment campaign, physical presence at local job fairs and improvements in on-boarding processes are all evidence of concerted efforts to”

Source location

Response from HFT
Page 2 · response
Published 8 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement and oversee Valley View’s comprehensive improvement plan through enhanced quality assurance support, Steering Group leadership and weekly safety and quality reviews.

Verbatim wording from the response

“HFT has a Quality Assurance Framework, which aims to deliver a combined system of internal audit undertaken by the quality and improvement team, and self-assessment undertaken in local areas. This will help to better understand and improve the quality of our service provision, and ensure regulatory compliance. Valley View has been receiving enhanced support via this process, and a comprehensive improvement plan has been put in place. This plan is being overseen by a Steering Group chaired by myself, and the Chief Quality and Governance Officer and the Chief Care and Support Officer are leading on the delivery of key work streams. There are weekly update/action review meetings between the management team at Valley View, and HFT’s Safety and Quality teams, for ongoing oversight and monitoring purposes.”

Source location

Response from HFT
Page 4 · response
Published 8 December 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Management checks, audits and continuous monitoring are considered sufficient to oversee care safety and appropriateness.

Verbatim wording from the response

“Whilst the service is not yet fully recruited to at this time with permanent members of staff, safe staffing levels are being maintained with the combined use of permanent members of staff, consistent relief workers and block booked agency colleagues, who provide a level of stability, familiarity and continuity of care. Staffing levels and training compliance at Valley View are continually monitored by the senior management team, with information regularly shared with our external stakeholders and regulators.”

Source location

Response from HFT
Page 2 · response
Published 8 December 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Combined permanent, relief and agency staffing maintains safe staffing levels despite incomplete permanent recruitment.

Verbatim wording from the response

“In addition to Valley View’s permanent members of staff, we utilise a bank of relief workers who work solely for the St Teath service, who are inducted and trained in the same way as our permanent staff. Our relief workers cover vacant shifts, as do our permanent staff, who pick up additional shifts. It is only when our relief workers and permanent staff have covered gaps in the rota, that any remaining shifts are opened up to agency colleagues.”

Source location

Response from HFT
Page 2 · response
Published 8 December 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. 1

    Provide interim senior management and local administrative support while recruiting a new Registered Manager.

    Stated by HF Trust Limited (HFTStated completedThe respondent said that this action was complete when they made their response on 8 December 2022.
  2. 2

    Schedule regular confidential supervisions for all Valley View colleagues covering wellbeing, training, development and service improvements.

    Stated by HF Trust Limited (HFTStated plannedThe respondent said that this action was planned when they made their response on 8 December 2022.
  3. 3

    Hold twice-monthly formal or informal team meetings for colleagues to provide feedback and discuss care, support and service development.

    Stated by HF Trust Limited (HFTStated plannedThe respondent said that this action was planned when they made their response on 8 December 2022.
  4. 4

    Commission an independent external review of the incident and progress any resulting improvement recommendations.

    Stated by HF Trust Limited (HFTStated in progressThe respondent said that this action was in progress when they made their response on 8 December 2022.
  5. 5

    Share the updated Whistleblowing Policy with colleagues.

    Stated by HF Trust Limited (HFTStated completedThe respondent said that this action was complete when they made their response on 8 December 2022.
  6. 6

    Provide intensive person-centred care and support training to HFT and agency colleagues, with continuing learning and development support.

    Stated by HF Trust Limited (HFTStated in progressThe respondent said that this action was in progress when they made their response on 8 December 2022.
  7. 7

    Introduce and disseminate updated nutrition and hydration, and dysphagia and choking, procedures and assess compliance through supervision and audit.

    Stated by HF Trust Limited (HFTStated in progressThe respondent said that this action was in progress when they made their response on 8 December 2022.
  8. 8

    Review care policies and procedures in response to incident learning.

    Stated by HF Trust Limited (HFTStated in progressThe respondent said that this action was in progress when they made their response on 8 December 2022.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide interim senior management and local administrative support while recruiting a new Registered Manager.

Verbatim wording from the response

“The management structure of the Valley View service has been reviewed, and appropriate senior management and local administrative support has been provided to oversee the service in the short term, whilst we recruit a new Registered Manager.”

Source location

Response from HFT
Page 2 · response
Published 8 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Schedule regular confidential supervisions for all Valley View colleagues covering wellbeing, training, development and service improvements.

Verbatim wording from the response

“Regular supervisions are also scheduled for all Valley View colleagues, to provide a confidential time with the manager to discuss colleague health, safety and wellbeing, training and development, ideas or suggestions to improve the service.”

Source location

Response from HFT
Page 3 · response
Published 8 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold twice-monthly formal or informal team meetings for colleagues to provide feedback and discuss care, support and service development.

Verbatim wording from the response

“To ensure all Valley View colleagues, be they HFT and / or agency, have the opportunity to contribute and feedback to the senior management team on a regular basis; formal and informal team meetings have been diarised twice a month, for either virtual or in-person attendance. Colleagues will also have the opportunity to discuss key areas of care and support, development of the service, and share experiences.”

Source location

Response from HFT
Page 3 · response
Published 8 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Commission an independent external review of the incident and progress any resulting improvement recommendations.

Verbatim wording from the response

“HFT conducted an immediate internal investigation into the events of the 13th June 2022 and the underlying contributory factors and circumstances surrounding Tina’s death. Working closely with external key stakeholders and regulators, HFT has made, and continues to make, improvements to the quality of service provision and delivery at Valley View. We have commissioned an independent review by a well reputed external consultant specialising in health and social care services incident investigation and review, with the outcomes expected in the coming months. Additional lessons learned following this independent review, and any recommendations for further improvements, will be progressed at pace.”

Source location

Response from HFT
Page 1 · response
Published 8 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the updated Whistleblowing Policy with colleagues.

Verbatim wording from the response

“HFT has a Partnership Forum which offers an independent space where HFT colleagues can connect with their local representative, and discuss ideas and/or concerns. We also have an up to date Whistleblowing Policy, which has been shared with colleagues.”

Source location

Response from HFT
Page 4 · response
Published 8 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide intensive person-centred care and support training to HFT and agency colleagues, with continuing learning and development support.

Verbatim wording from the response

“In addition to enhanced service specific training, both HFT and agency colleagues are being provided with intensive training in relation to the provision of person-centred care and support. HFT's Learning and Development team will continue to support, train, and provide opportunities for new, existing, and block booked agency colleagues. This ensures they are appropriately skilled, equipped with the requisite knowledge, and are competent to undertake their roles. For example, in January 2023, both HFT and agency colleagues in Valley View received training in total communication, Makaton and Person Centred Active Support (PCAS). Regular agency colleagues have HFT IT accounts and are assigned e-learning in the same way as colleagues employed directly by HFT.”

Source location

Response from HFT
Page 3 · response
Published 8 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce and disseminate updated nutrition and hydration, and dysphagia and choking, procedures and assess compliance through supervision and audit.

Verbatim wording from the response

“A review of policies and procedures is being undertaken in response to the learning identified from the investigation into the incident. This includes an update of the Nutrition and Hydration Policy, and the introduction of a specific Dysphagia and Choking Procedure, which were undertaken in October 2022. These new processes are being embedded within working practices via dissemination at team meetings, and knowledge of, and compliance with, these processes, is being assessed via supervision and audit.”

Source location

Response from HFT
Page 3 · response
Published 8 December 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review care policies and procedures in response to incident learning.

Verbatim wording from the response

“A review of policies and procedures is being undertaken in response to the learning identified from the investigation into the incident. This includes an update of the Nutrition and Hydration Policy, and the introduction of a specific Dysphagia and Choking Procedure, which were undertaken in October 2022. These new processes are being embedded within working practices via dissemination at team meetings, and knowledge of, and compliance with, these processes, is being assessed via supervision and audit.”

Source location

Response from HFT
Page 3 · response
Published 8 December 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026