PFD report

Alice MEAD · Prevention of Future Deaths report

Pin Get email alerts Request correction

Issued 24 Jun 2015•Brighton and Hove

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
12

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to review and update risk assessments
  2. Failure to document risk assessment reviews
    Part of recurring concern: Unreliable Care Programme Approach care coordinationPart of recurring concern: Unreliable recording of care plan and risk assessment reviews
  3. Failure to keep patients informed of Mental Health Service discussions
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Track risk-assessment dates in the East ATS caseload spreadsheet and monitor and audit compliance, escalating required action.

    Stated by Sussex Partnership NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 24 June 2015.
  2. Action

    Provide a daily Duty Lead to prioritise incoming work, support call-taker decisions, and maintain team communication records.

    Stated by Sussex Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 24 June 2015.
  3. Action

    Introduce face-to-face assessment for East ATS service users making three calls within two weeks, subject to senior clinical review and documented rationale for exceptions.

    Stated by Sussex Partnership NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 24 June 2015.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to review and update risk assessments

Wider context from the report

“(4) There was no evidence that Alice’s risk assessment was reviewed and updated during December 2014 or January 2015. If it was, such reviews should have been documented in accordance with the Care Programme Approach. They were not ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to document risk assessment reviews

Wider context from the report

“(4) There was no evidence that Alice’s risk assessment was reviewed and updated during December 2014 or January 2015. If it was, such reviews should have been documented in accordance with the Care Programme Approach. They were not ”

Is this part of a recurring concern?

Yes — Unreliable Care Programme Approach care coordination; Unreliable recording of care plan and risk assessment reviews.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to keep patients informed of Mental Health Service discussions

Wider context from the report

“(2) In spite of Alice calling the Brighton Urgent Response Service twice in December 2014 asking for a medication review and explaining she was not taking her mental health medications, no action was taken to keep her informed of discussions within the Mental Health Service. In particular her request for a medical review was discussed with her Consultant Psychiatrist and he apparently took the view that it was not necessary (poorly documented). Since there was no discussion with Alice, from her point of view, there was a lacuna in her care at a time when she was especially vulnerable, which lasted for several weeks. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in responding to urgent concerns about known vulnerable patients

Wider context from the report

“(3) Action, if it can be described as action, was only taken when Alice’s young son’s Heath Visitor wrote of her urgent concerns about Alice in good detailed e-mails sent to Alice’s GP and to the Community Mental Health Team on the evening of the 15ᵗʰ January. It was clear that the Mental Health Team should react. Their response was to phone Alice on the 16ᵗʰ and make an appointment to see her on the 28ᵗʰ January. This “hands off” approach to a known vulnerable patient is unacceptable. The patient should be at the heart of Care Programme Approach care (indeed any care). ”

Is this part of a recurring concern?

Yes — Unreliable urgent mental health referral and assessment pathways.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to replace and appoint a Care Co-ordinator

Wider context from the report

“(1) When her Care Co-ordinator left the Trust she was not replaced so Alice was left without one of the corner stones of the Care Programme Approach. Although later a Multi-Disciplinary Team meeting decided she should have a Care Co-ordinator, no action was taken to appoint one. ”

Is this part of a recurring concern?

Yes — Unreliable Care Programme Approach care coordination; Unreliable care-coordinator provision and cover for mental health service users.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Track risk-assessment dates in the East ATS caseload spreadsheet and monitor and audit compliance, escalating required action.

Verbatim wording from the response

“Staff in the East ATS and MHRRS, responsible for assessing service users’ risk, have undergone bespoke Applied Suicide Intervention Skills Training (ASIST). This internationally renowned training was delivered in June 2015 by Grassroots, Suicide Prevention charity. To ensure risk assessments are up to date we have developed a new East ATS caseload spread sheet to capture risk assessment dates; supervisors will monitor this frequently, audit compliance, and escalate to the Team Leaders if action is required.”

Source location

2015-0239-Response-by-Sussex-Partneraship-NHS-Trust
Page 2 · response
Published 24 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide a daily Duty Lead to prioritise incoming work, support call-taker decisions, and maintain team communication records.

Verbatim wording from the response

“In relation to the calls Ms Mead made and communication with staff, Brighton Urgent Response Service, now called Mental Health Rapid Response Service (MHRRS), and the Assessment and Treatment Service (ATS) Duty Team are now co-located in the same working space. They have agreed a protocol for information sharing. This allows for improved communication between the teams and for vital information on service users to be shared with staff and fed back to service users. There is a communication book in place and a whiteboard to keep key pieces of information and service user contacts prominent within the team. In addition, to aid improved communication, there is now a Duty Lead working every day. The Duty Lead working that day prioritises the incoming work and supports the decisions made by the call takers. They review and update the communication book and whiteboard.”

Source location

2015-0239-Response-by-Sussex-Partneraship-NHS-Trust
Page 2 · response
Published 24 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce face-to-face assessment for East ATS service users making three calls within two weeks, subject to senior clinical review and documented rationale for exceptions.

Verbatim wording from the response

“Following Ms Mead’s request, a new approach to calls is underway in East ATS. If a service user calls 3 times in a 2 week period in need of mental health input, they will be seen face to face. The only exceptions will be in circumstances when the case is reviewed by a senior member of the team and a face to face appointment is not deemed in the best interests of the service user or appropriate; in these cases a detailed record will be kept documenting the decision rationale.”

Source location

2015-0239-Response-by-Sussex-Partneraship-NHS-Trust
Page 2 · response
Published 24 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement multidisciplinary caseload reviews, prioritising reviews when care coordinators leave and documenting decisions in electronic records.

Verbatim wording from the response

“As you say, a care coordinator was not allocated to Ms Mead when her previous care coordinator left the Trust. At that time Ms Mead’s case was reviewed, and the decision was made not to allocate a new care coordinator. ████████ General Manager, Community Services Brighton & Hove, has confirmed the introduction of an improved system; where all care coordinators’ caseloads are reviewed with a Consultant Psychiatrist and Team Leader. Particular focus is applied to caseload reviews when a care coordinator is leaving and the decisions and outcomes are documented by the reviewing team on the electronic health record clinical information system. Service users will be allocated a lead practitioner or care coordinator, based on their clinical need and are not reliant on calling the duty team.”

Source location

2015-0239-Response-by-Sussex-Partneraship-NHS-Trust
Page 1 · response
Published 24 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and redesign Trust-wide Care Programme Approach processes, including developing the new policy and preparing for electronic-record rollout.

Verbatim wording from the response

“The Care Programme Approach (CPA) is in the process of being reviewed across the Trust. This work is being led by ████████, Director of Occupational Therapy and Recovery Practice. We have a newly constituted CPA steering group, with cross care group representation and we are agreeing the new processes in preparation for the roll out of Carenotes (the new electronic records system). A new CPA policy has been drafted and we hope to launch it in September 2015. When the new CPA policy is launched there will be full staff training in place. Information leaflets and short films will be available and all information will be available on the Trust’s intranet. The training will be co-produced with service users and peer trainers to ensure a holistic approach.”

Source location

2015-0239-Response-by-Sussex-Partneraship-NHS-Trust
Page 1 · response
Published 24 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Allocate service users a lead practitioner or care coordinator according to clinical need.

Verbatim wording from the response

“As you say, a care coordinator was not allocated to Ms Mead when her previous care coordinator left the Trust. At that time Ms Mead’s case was reviewed, and the decision was made not to allocate a new care coordinator. ████████ General Manager, Community Services Brighton & Hove, has confirmed the introduction of an improved system; where all care coordinators’ caseloads are reviewed with a Consultant Psychiatrist and Team Leader. Particular focus is applied to caseload reviews when a care coordinator is leaving and the decisions and outcomes are documented by the reviewing team on the electronic health record clinical information system. Service users will be allocated a lead practitioner or care coordinator, based on their clinical need and are not reliant on calling the duty team.”

Source location

2015-0239-Response-by-Sussex-Partneraship-NHS-Trust
Page 1 · response
Published 24 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Co-locate urgent-response and assessment teams and establish an information-sharing protocol and shared communication tools.

Verbatim wording from the response

“In relation to the calls Ms Mead made and communication with staff, Brighton Urgent Response Service, now called Mental Health Rapid Response Service (MHRRS), and the Assessment and Treatment Service (ATS) Duty Team are now co-located in the same working space. They have agreed a protocol for information sharing. This allows for improved communication between the teams and for vital information on service users to be shared with staff and fed back to service users. There is a communication book in place and a whiteboard to keep key pieces of information and service user contacts prominent within the team. In addition, to aid improved communication, there is now a Duty Lead working every day. The Duty Lead working that day prioritises the incoming work and supports the decisions made by the call takers. They review and update the communication book and whiteboard.”

Source location

2015-0239-Response-by-Sussex-Partneraship-NHS-Trust
Page 2 · response
Published 24 June 2015

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Develop practice guidance for more sensitive, service-user-informed care planning within the Care Programme Approach.

    Stated by Sussex Partnership NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 24 June 2015.
  2. 2

    Form three local team clusters covering designated GP surgeries to strengthen collaboration and support.

    Stated by Sussex Partnership NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 24 June 2015.
  3. 3

    Deliver bespoke Applied Suicide Intervention Skills Training to staff assessing service-user risk.

    Stated by Sussex Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 24 June 2015.
  4. 4

    Distribute learning through the Trust’s Report and Learn Bulletin and Quality and Safety Report to Trust services and clinical commissioning groups.

    Stated by Sussex Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 24 June 2015.
  5. 5

    Share anonymised inquest learning at local leadership meetings.

    Stated by Sussex Partnership NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 24 June 2015.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Face-to-face assessment is not required where senior review considers it inappropriate or not in the service user's best interests.

    Stated by Sussex Partnership NHS Foundation TrustNo action considered necessaryThe respondent said that no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop practice guidance for more sensitive, service-user-informed care planning within the Care Programme Approach.

Verbatim wording from the response

“We are also developing practice guidance to help staff to think about how to plan care more sensitively in consultation with the service user. This work is quality focussed and will provide greater clarity for staff and their roles within CPA.”

Source location

2015-0239-Response-by-Sussex-Partneraship-NHS-Trust
Page 1 · response
Published 24 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Form three local team clusters covering designated GP surgeries to strengthen collaboration and support.

Verbatim wording from the response

“The Team Leaders go in to provide extra support and they have reiterated to their staff the importance of good communication and documentation. Within the local leadership team it has been agreed to form three clusters that will cover a set group of GP surgeries. Once fully established this will allow the team to work more closely together and provide each with greater support.”

Source location

2015-0239-Response-by-Sussex-Partneraship-NHS-Trust
Page 2 · response
Published 24 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver bespoke Applied Suicide Intervention Skills Training to staff assessing service-user risk.

Verbatim wording from the response

“Staff in the East ATS and MHRRS, responsible for assessing service users’ risk, have undergone bespoke Applied Suicide Intervention Skills Training (ASIST). This internationally renowned training was delivered in June 2015 by Grassroots, Suicide Prevention charity. To ensure risk assessments are up to date we have developed a new East ATS caseload spread sheet to capture risk assessment dates; supervisors will monitor this frequently, audit compliance, and escalate to the Team Leaders if action is required.”

Source location

2015-0239-Response-by-Sussex-Partneraship-NHS-Trust
Page 2 · response
Published 24 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Distribute learning through the Trust’s Report and Learn Bulletin and Quality and Safety Report to Trust services and clinical commissioning groups.

Verbatim wording from the response

“As a Trust we are committed to learning and improving patient safety. Lessons from Ms Mead’s experience were shared through the Trust’s Report and Learn Bulletin and via the Trust’s Quality and Safety Report, distributed throughout the Trust and with the CCGs.”

Source location

2015-0239-Response-by-Sussex-Partneraship-NHS-Trust
Page 2 · response
Published 24 June 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share anonymised inquest learning at local leadership meetings.

Verbatim wording from the response

“There are local monthly leadership meetings, chaired by Fiona Blair, ATS Service Manager, Brighton & Hove Locality. Fiona has shared the learning from Ms Mead’s inquest (anonymously) at the Leadership Meeting.”

Source location

2015-0239-Response-by-Sussex-Partneraship-NHS-Trust
Page 2 · response
Published 24 June 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Face-to-face assessment is not required where senior review considers it inappropriate or not in the service user's best interests.

Verbatim wording from the response

“Following Ms Mead’s request, a new approach to calls is underway in East ATS. If a service user calls 3 times in a 2 week period in need of mental health input, they will be seen face to face. The only exceptions will be in circumstances when the case is reviewed by a senior member of the team and a face to face appointment is not deemed in the best interests of the service user or appropriate; in these cases a detailed record will be kept documenting the decision rationale.”

Source location

2015-0239-Response-by-Sussex-Partneraship-NHS-Trust
Page 2 · response
Published 24 June 2015

Open published response
Back to top

Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026