PFD report

Lee Joseph Hastings Swain · Prevention of Future Deaths report

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Issued 16 Jun 2017•Liverpool and the Wirral

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
4

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure to ensure effective information exchange during mental health service transfers
    Part of recurring concern: Failure to communicate clinically important information reliably between care servicesPart of recurring concern: Unreliable inter-agency information sharing for coordinated carePart of recurring concern: Unsafe coordination and continuity during mental health service transfers
  2. Failure to provide coordinated direct referrals and continuity of care during mental health service transfers
    Part of recurring concern: Unreliable mental health referral pathwaysPart of recurring concern: Unsafe coordination and continuity during mental health service transfers
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Amend the transfer policy to require timely, comprehensive handover of information for CPA and non-CPA service users.

    Stated by Mersey Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 11 August 2017.
  2. Action

    Consider including an audit of transfer processes in the Junior Doctor Audit programme.

    Stated by Mersey Care NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 11 August 2017.
  3. Action

    Circulate the inquest outcome and transfer-policy changes through operational management meetings, consultant forums and a Quality Practice Alert.

    Stated by Mersey Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 11 August 2017.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure effective information exchange during mental health service transfers

Wider context from the report

“A more co-ordinated approach from the mental health services is required when a user is being transferred from one NHS Trust to another. In this case if the user had still been on a Care Programme Approach there would have been a direct referral from service to service rather than through the GP but because he was taken off the programme the referral was made through the GP. This has delayed the intervention and the prevented effective information exchange on a user who was already subject to secondary care services. In effect this resulted in the user having no intervention for a number of months and entering the mental health system afresh when in fact the care should have been a seamless continuation. ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically important information reliably between care services; Unreliable inter-agency information sharing for coordinated care; Unsafe coordination and continuity during mental health service transfers.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide coordinated direct referrals and continuity of care during mental health service transfers

Wider context from the report

“A more co-ordinated approach from the mental health services is required when a user is being transferred from one NHS Trust to another. In this case if the user had still been on a Care Programme Approach there would have been a direct referral from service to service rather than through the GP but because he was taken off the programme the referral was made through the GP. This has delayed the intervention and the prevented effective information exchange on a user who was already subject to secondary care services. In effect this resulted in the user having no intervention for a number of months and entering the mental health system afresh when in fact the care should have been a seamless continuation. ”

Is this part of a recurring concern?

Yes — Unreliable mental health referral pathways; Unsafe coordination and continuity during mental health service transfers.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend the transfer policy to require timely, comprehensive handover of information for CPA and non-CPA service users.

Verbatim wording from the response

“Mersey Care NHS Foundation Trust (MCFT) response I have enclosed the key changes that have been made to policy following the Regulation 28 report at Appendix 1.”

Source location

2017-0196-Mersey-Care-NHS-Trust
Page 2 · response
Published 11 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider including an audit of transfer processes in the Junior Doctor Audit programme.

Verbatim wording from the response

“An audit of transfer processes based on the amended policies will be considered for inclusion in each Trust’s Junior Doctor Audit programme.”

Source location

2017-0196-Mersey-Care-NHS-Trust
Page 2 · response
Published 11 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Circulate the inquest outcome and transfer-policy changes through operational management meetings, consultant forums and a Quality Practice Alert.

Verbatim wording from the response

“I can confirm that the outcome of the inquest hearing and the required changes to the policy have been circulated within MCFT through operational management meetings, consultant forums and via Quality Practice Alert (QPA). I can also confirm that the QPA was issued prior to the Inquest hearing on 16th March 2017 as part of the Trust’s processes of learning from this incident. This included clear guidance on what is expected of teams when a patient is being transferred from one organisation to another. The contents of the QPA included:-”

Source location

2017-0196-Mersey-Care-NHS-Trust
Page 2 · response
Published 11 August 2017

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Provide specific feedback to the teams involved in patient transfers between organisations.

    Stated by Mersey Care NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 11 August 2017.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide specific feedback to the teams involved in patient transfers between organisations.

Verbatim wording from the response

“I can also confirm that the respective CWP and MCFT teams involved have also had specific feedback.”

Source location

2017-0196-Mersey-Care-NHS-Trust
Page 2 · response
Published 11 August 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026