PFD report

Ian Thomas Trevor BEAN · Prevention of Future Deaths report

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Issued 10 Oct 2019•Cornwall and Isles of Scilly

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
1

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure to dispatch an ambulance to the correct patient address
    Part of recurring concern: Unreliable ambulance dispatch and resource-allocation controls
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Action

    Implement electronic call-passing that limits gateway address entry and records any additional address separately on the incident file.

    Stated by East Midlands Ambulance Service NHS TrustStated completedThe respondent said that this action was complete when they made their response on 10 November 2019.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to dispatch an ambulance to the correct patient address

Wider context from the report

“An ambulance was wrongly dispatched to the address of Mr Bean’s father in Nottingham rather than to Mr Bean in Cornwall. ”

Is this part of a recurring concern?

Yes — Unreliable ambulance dispatch and resource-allocation controls.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement electronic call-passing that limits gateway address entry and records any additional address separately on the incident file.

Verbatim wording from the response

“We continually review our systems and processes to ensure that we are delivering the best possible service to our patients. We have worked with other Ambulance Trusts to develop call-passing technology. Since 13 December 2018, calls are passed through an electronic gateway, which negates the need for verbal handover.”

Source location

2019-0340-East-Midlands-Ambulance-Service-NHS-Trust
Page 2 · response
Published 10 November 2019

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    No delay occurred in transferring the request for an ambulance to attend the patient; the emergency medical dispatcher acted appropriately.

    Stated by East Midlands Ambulance Service NHS TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

No delay occurred in transferring the request for an ambulance to attend the patient; the emergency medical dispatcher acted appropriately.

Verbatim wording from the response

“The EMD acted appropriately by promptly telephoning South West Ambulance Service Trust (SWAST) at 1943 hours and the details of Mr Bean’s caller were passed to them, including information regarding Mr Ian Bean’s overdose and self-harm. The call ended at 1949 hours.”

Source location

2019-0340-East-Midlands-Ambulance-Service-NHS-Trust
Page 2 · response
Published 10 November 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026