PFD report

Nargis Begum · Prevention of Future Deaths report

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Issued 16 Sep 2022•South Yorkshire (Eastern)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
10

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Failure to effectively communicate to road users the need to alert authorities to problems on the motorway network
    Part of recurring concern: Unreliable public understanding of smart motorway safety arrangements
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Maintain road-safety campaign guidance, including specific advice for motorway breakdowns.

    Stated by National HighwaysStated completedThe respondent said that this action was complete when they made their response on 18 June 2025.
  2. Action

    Conduct a cross-organisation study of further ways to increase public awareness of how to respond when someone is in difficulty on the roads.

    Stated by National HighwaysStated in progressThe respondent said that this action was in progress when they made their response on 18 June 2025.
  3. Action

    Update eCall communications through a further campaign, the Driving for Better Business programme and staff communications.

    Stated by National HighwaysStated plannedThe respondent said that this action was planned when they made their response on 18 June 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The Department for Transport is responsible for deciding whether to update The Highway Code to improve public guidance on reporting motorway problems.

    Stated by National HighwaysRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to effectively communicate to road users the need to alert authorities to problems on the motorway network

Wider context from the report

“(1) The lack of public understanding regarding the need for them to call National Highways should they identify a problem on the motorway network such as a stationary vehicle. (2) Despite television, radio and social media campaigns regarding SMART motorways, the lack of emphasis on the importance of road users responsibility to alert the authorities to any such problems. (3) Despite public information referred to during the course of the evidence, the above message does not appear to have been a priority and does not appear to have effectively reached the public. ”

Is this part of a recurring concern?

Yes — Unreliable public understanding of smart motorway safety arrangements.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain road-safety campaign guidance, including specific advice for motorway breakdowns.

Verbatim wording from the response

“We have an ongoing programme of road safety campaign activity, intended to provide important guidance to drivers to make journeys safer, easier and more reliable. This ongoing campaign work includes a specific section on breakdown advice.”

Source location

Response from National Highways
Page 1 · response
Published 18 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a cross-organisation study of further ways to increase public awareness of how to respond when someone is in difficulty on the roads.

Verbatim wording from the response

“- Secondly, the letter also confirmed a commitment to conduct a study to explore additional actions that could be taken to further increase awareness among the public of what they can do if they spot someone in difficulty on any road. This study, on which work started in September 2022, will, amongst the other actions stated in this response, cover the three areas of concern raised by the Coroner.”

Source location

Response from National Highways
Page 2 · response
Published 18 June 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update eCall communications through a further campaign, the Driving for Better Business programme and staff communications.

Verbatim wording from the response

“We will include an update on the eCall campaign and include that the function can be used to help both the driver of the vehicle which has that function, and to help others in difficulty. We will do this via a further campaign, ‘Driving for Better Business’ programme¹ and through our own staff.”

Source location

Response from National Highways
Page 3 · response
Published 18 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with relevant authorities to update The Highway Code with eCall emergency-contact guidance.

Verbatim wording from the response

“We worked with stakeholders to launch England’s first major campaign, in 2021, to raise awareness of the eCall or ‘SOS’ button function, which increasing numbers of newer cars come with and which can be used to call for help by the driver or someone else needing help, if a situation requires emergency services. This was on digital channels, including a dedicated campaign page on our external website. The Highway Code, which was updated in September 2021, also now advises the use of eCall to contact police and communicate a location directly to a 999 operator under The Highway Code current rules 277, 279 and 283.”

Source location

Response from National Highways
Page 2 · response
Published 18 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver eCall awareness campaigns explaining how drivers and people assisting others can summon emergency help.

Verbatim wording from the response

“We worked with stakeholders to launch England’s first major campaign, in 2021, to raise awareness of the eCall or ‘SOS’ button function, which increasing numbers of newer cars come with and which can be used to call for help by the driver or someone else needing help, if a situation requires emergency services. This was on digital channels, including a dedicated campaign page on our external website. The Highway Code, which was updated in September 2021, also now advises the use of eCall to contact police and communicate a location directly to a 999 operator under The Highway Code current rules 277, 279 and 283.”

Source location

Response from National Highways
Page 2 · response
Published 18 June 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Department for Transport is responsible for deciding whether to update The Highway Code to improve public guidance on reporting motorway problems.

Verbatim wording from the response

“- Firstly, as DfT has responsibility for The Highway Code, I shared the Coroner’s view that a further update to The Highway Code may be beneficial to help the public know what actions to take should they identify a problem when driving, such as a stationary vehicle. We understand DfT are currently giving this consideration.”

Source location

Response from National Highways
Page 2 · response
Published 18 June 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Operate the ‘Driving on motorways’ website hub alongside multimedia and radio communications providing motorway-driving information.

    Stated by National HighwaysStated completedThe respondent said that this action was complete when they made their response on 18 June 2025.
  2. 2

    Complete installation of more than 150 additional emergency areas on operational and under-construction all-lane-running motorways.

    Stated by National HighwaysStated plannedThe respondent said that this action was planned when they made their response on 18 June 2025.
  3. 3

    Publish the third-year smart-motorway stocktake progress report with updated safety data.

    Stated by National HighwaysStated plannedThe respondent said that this action was planned when they made their response on 18 June 2025.
  4. 4

    Analyse smart-motorway safety performance as part of ongoing risk assessment and consider whether additional safety action is needed.

    Stated by National HighwaysStated in progressThe respondent said that this action was in progress when they made their response on 18 June 2025.
  5. 5

    Provide the Coroner with a scheduled update on the study’s progress, next steps and expected completion date.

    Stated by National HighwaysStated plannedThe respondent said that this action was planned when they made their response on 18 June 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the ‘Driving on motorways’ website hub alongside multimedia and radio communications providing motorway-driving information.

Verbatim wording from the response

“We launched a ‘Driving on motorways’ hub on our website in January 2022, which provides a central point for all our information and advice on motorway driving. The hub was launched alongside a multimedia campaign and radio day, with content featured on over 450 stations reaching over 6 million listeners.”

Source location

Response from National Highways
Page 2 · response
Published 18 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete installation of more than 150 additional emergency areas on operational and under-construction all-lane-running motorways.

Verbatim wording from the response

“2025 Complete the installation of over 150 additional emergency areas on all lane running smart motorways in operation and construction.”

Source location

Response from National Highways
Page 3 · response
Published 18 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish the third-year smart-motorway stocktake progress report with updated safety data.

Verbatim wording from the response

“Spring 2023 Planned publication of a smart motorways stocktake third year progress report, providing the latest safety data (2017 to 2021). As part of this report preparation, we will consider whether we need to take additional action to further improve the safety of smart motorways.”

Source location

Response from National Highways
Page 3 · response
Published 18 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Analyse smart-motorway safety performance as part of ongoing risk assessment and consider whether additional safety action is needed.

Verbatim wording from the response

“In line with our smart motorway stocktake annual progress reports, we will also continue to analyse the safety performance of smart motorways (including all lane running and dynamic hard shoulder smart motorways) as part of our ongoing assessment of risks. Based on the findings we will consider whether we need to take additional action to further improve the safety of smart motorways.”

Source location

Response from National Highways
Page 3 · response
Published 18 June 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide the Coroner with a scheduled update on the study’s progress, next steps and expected completion date.

Verbatim wording from the response

“January 2023 National Highways to provide the Coroner with an update on the study (which started in September 2022), progress and next steps, including an update on the planned completion date, which is currently expected by summer 2023.”

Source location

Response from National Highways
Page 3 · response
Published 18 June 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026