PFD report

Norma Kyte · Prevention of Future Deaths report

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Issued 12 Oct 2023•South Yorkshire (Western)

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to use sensory mats in accordance with manufacturers instructions
    Part of recurring concern: Failure to ensure clear and followed instructions for safe equipment usePart of recurring concern: Unreliable fall-mat safety controls
  2. Insufficient coverage of bedside sensory mats
    Part of recurring concern: Unreliable fall-mat safety controls
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Review residents’ care plans to allocate correct sensor mats and continue monthly or post-fall reviews.

    Stated by Bupa Care Services UKStated completedThe respondent said that this action was complete when they made their response on 31 October 2023.
  2. Action

    Test sensor mats and establish daily care-plan checks plus manager walkaround checks of their operation and placement.

    Stated by Bupa Care Services UKStated completedThe respondent said that this action was complete when they made their response on 31 October 2023.
  3. Action

    Remind Bupa Care Homes to order equipment through the Clinical Equipment Guide.

    Stated by Bupa Care Services UKStated completedThe respondent said that this action was complete when they made their response on 31 October 2023.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to use sensory mats in accordance with manufacturers instructions

Wider context from the report

“(2) The sensory mats may not be being used in accordance with manufacturers instructions. ”

Is this part of a recurring concern?

Yes — Failure to ensure clear and followed instructions for safe equipment use; Unreliable fall-mat safety controls.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient coverage of bedside sensory mats

Wider context from the report

“(1) The sensory mats being used on the floor next to the bedside are significantly smaller than the bed and will only trigger when directly stood upon. If a patient gets out of bed in a place not covered by the mat this will not be trigger a response from the care home staff and they will be unaware the patient is trying to move or has fallen. ”

Is this part of a recurring concern?

Yes — Unreliable fall-mat safety controls.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review residents’ care plans to allocate correct sensor mats and continue monthly or post-fall reviews.

Verbatim wording from the response

“2. Audit of all residents’ care plans within the Home”

Source location

Response from Bupa
Page 2 · response
Published 31 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Test sensor mats and establish daily care-plan checks plus manager walkaround checks of their operation and placement.

Verbatim wording from the response

“All mats within the Home were tested to ensure that they are in good working order and repair. We have also ensured that there is a daily check in each residents planned care to ensure the sensor mats are working and placed correctly. This can be audited from the PCS (electronic records system). We have also added a visual check of sensor mats in the Home to the manager daily walkaround.”

Source location

Response from Bupa
Page 2 · response
Published 31 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind Bupa Care Homes to order equipment through the Clinical Equipment Guide.

Verbatim wording from the response

“3. Reminder to all staff to order equipment via the Bupa Clinical Equipment Guide”

Source location

Response from Bupa
Page 3 · response
Published 31 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide appropriate sensor mats for chair, seat, floor and crash-mat use.

Verbatim wording from the response

“We ensured that the Home has access to appropriate sensor mats, which includes those recommended for use on a chair/seat and those which are recommended for use on the floor (or for use in conjunction with a crash mat).”

Source location

Response from Bupa
Page 2 · response
Published 31 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete one-to-one sessions with all staff on sensor-mat equipment and correct use.

Verbatim wording from the response

“5. Training and 1:1 sessions with staff”

Source location

Response from Bupa
Page 3 · response
Published 31 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record sensor-mat need, type and required position in every high-fall-risk resident’s additional care plan.

Verbatim wording from the response

“4. Ensuring that where the need for a sensor mat is required, it is clearly recorded in care plans”

Source location

Response from Bupa
Page 3 · response
Published 31 October 2023

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Deliver in-person falls training to nursing staff and continue training for staff unable to attend the initial sessions.

    Stated by Bupa Care Services UKStated in progressThe respondent said that this action was in progress when they made their response on 31 October 2023.
  2. 2

    Audit all sensor mats in the Home and continue auditing them as residents’ needs change.

    Stated by Bupa Care Services UKStated completedThe respondent said that this action was complete when they made their response on 31 October 2023.
  3. 3

    Conduct monthly Home audits through a Regional Director or Quality Assurance team member to provide ongoing assurance.

    Stated by Bupa Care Services UKStated completedThe respondent said that this action was complete when they made their response on 31 October 2023.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver in-person falls training to nursing staff and continue training for staff unable to attend the initial sessions.

Verbatim wording from the response

“We also arranged for nursing staff to receive in-person falls training from our in-house training team. Training took place at the Home during the week of 13 November and will continue, to ensure that anyone who was not able to attend a session during that week, receives training at the next opportunity.”

Source location

Response from Bupa
Page 3 · response
Published 31 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit all sensor mats in the Home and continue auditing them as residents’ needs change.

Verbatim wording from the response

“Since the inquest concluded, we have taken swift action in the Home, to ensure that any current risks are identified and addressed and to ensure that staff feel confident in the use of sensor mats. This included:”

Source location

Response from Bupa
Page 2 · response
Published 31 October 2023

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct monthly Home audits through a Regional Director or Quality Assurance team member to provide ongoing assurance.

Verbatim wording from the response

“We are committed to embedding improvements within the Home. On-going assurance will be supported by the monthly audit of the Home, which is completed by a Regional Director or a member of the Quality Assurance team.”

Source location

Response from Bupa
Page 3 · response
Published 31 October 2023

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026