PFD report

Ernest Roy Gray · Prevention of Future Deaths report

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Issued 7 Nov 2025•Kent and Medway

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
16

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to communicate patients’ ongoing needs after discharge
  2. Failure to provide carers with guidance on recognising and responding to delirium symptoms
    Part of recurring concern: Failure to reliably recognise and manage deliriumPart of recurring concern: Incomplete and unreliable information about carers and care arrangements
  3. Failure to communicate relevant delirium risks and behavioural history to carers
    Part of recurring concern: Failure to reliably recognise and manage deliriumPart of recurring concern: Incomplete and unreliable information about carers and care arrangements
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.12

  1. Action

    Request and develop IT record changes to distinguish carers from next of kin.

    Stated by East Kent Hospitals University NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 November 2025.
  2. Action

    Establish a multi-agency workstream to identify resources and improve ongoing support after discharge for patients with delirium.

    Stated by East Kent Hospitals University NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 November 2025.
  3. Action

    Share the Delirium leaflet with families and carers at discharge.

    Stated by East Kent Hospitals University NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 14 November 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The patient’s subsequent aggression was not predicted because there was no previous evidence of aggression.

    Stated by East Kent Hospitals University NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate patients’ ongoing needs after discharge

Wider context from the report

“(2) Although a number of persons from different disciplines were involved in planning Mr. Gray’s discharge, there was no evidence of a holistic approach being taken of the discharge or in communication of the patient’s ongoing needs following discharge ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide carers with guidance on recognising and responding to delirium symptoms

Wider context from the report

“(3) Mr. Gray’s daughter was informed two days before the discharge that he had hyperactive delirium and that it would resolve itself but could take a few weeks. She was not made aware that Mr. Gray had at times been agitated and violent in hospital, nor was she told that although the hyperactive delirium was resolving it could fluctuate because it was likely triggered by a metabolic cause (renal function), heart failure or myocardial infarction. Neither she nor Mr. Gray’s partner were informed as to how symptoms may manifest or what to do if Mr. Gray was symptomatic. Had they known that Mr. Gray may become aggressive or violent to others particularly his carers, an early discharge would not have been encouraged ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and manage delirium; Incomplete and unreliable information about carers and care arrangements.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to communicate relevant delirium risks and behavioural history to carers

Wider context from the report

“(3) Mr. Gray’s daughter was informed two days before the discharge that he had hyperactive delirium and that it would resolve itself but could take a few weeks. She was not made aware that Mr. Gray had at times been agitated and violent in hospital, nor was she told that although the hyperactive delirium was resolving it could fluctuate because it was likely triggered by a metabolic cause (renal function), heart failure or myocardial infarction. Neither she nor Mr. Gray’s partner were informed as to how symptoms may manifest or what to do if Mr. Gray was symptomatic. Had they known that Mr. Gray may become aggressive or violent to others particularly his carers, an early discharge would not have been encouraged ”

Is this part of a recurring concern?

Yes — Failure to reliably recognise and manage delirium; Incomplete and unreliable information about carers and care arrangements.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of holistic discharge planning

Wider context from the report

“(2) Although a number of persons from different disciplines were involved in planning Mr. Gray’s discharge, there was no evidence of a holistic approach being taken of the discharge or in communication of the patient’s ongoing needs following discharge ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to involve the patient’s cohabiting carer in discharge planning

Wider context from the report

“(1) Mr. Gray’s next of kin was his daughter but he lived with his 86 year old partner. His daughter was consulted in the discharge process but the hospital did not attempt to contact his partner who was his carer. ”

Is this part of a recurring concern?

Yes — Failure to involve families and carers in discharge planning and decisions; Unreliable hospital discharge processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Request and develop IT record changes to distinguish carers from next of kin.

Verbatim wording from the response

“1. We have requested IT record changes to correctly identify the carer(s) involved so they can be involved in appropriate discussions and decisions. Our current IT systems do not allow us to differentiate ‘carer’ from ‘next of kin’ (they can be different as was the case with Mr Gray). We recognise that this will be key in clearly identifying the carer for future discharge conversations so we have raised this urgently with the Sunrise team to investigate. The request has been made and is being prioritised.”

Source location

Response from East Kent Hospitals University NHS Foundation Trust
Page 2 · response
Published 14 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a multi-agency workstream to identify resources and improve ongoing support after discharge for patients with delirium.

Verbatim wording from the response

“5. A workstream has been set up with multiple partners; Kent Community Health Trust, East Kent Hospital University Foundation Trust (EKHUFT) Kent and Medway Mental Health Trust, Kent County Council and Carers Support. The purpose of this group is to identify resources, where we can work together to improve the discharge of patients with delirium, to ensure on going patient and carer support. This Workstream is chaired by the Director of Adult Services for Kent Community and is anticipated to start in a few weeks.”

Source location

Response from East Kent Hospitals University NHS Foundation Trust
Page 4 · response
Published 14 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share the Delirium leaflet with families and carers at discharge.

Verbatim wording from the response

“1. Review of the existing Delirium leaflet will be shared as appropriate on patient discharge. This leaflet has been reviewed and is easily accessible on the Trust intranet. A hard copy will be handed out to families/carers for information.”

Source location

Response from East Kent Hospitals University NHS Foundation Trust
Page 3 · response
Published 14 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Re-audit progress on carer identification and support in February, March and April.

Verbatim wording from the response

“9. Mapping of Progress by re-audit by the Carers Champion will take place in February, March and April this year.”

Source location

Response from East Kent Hospitals University NHS Foundation Trust
Page 4 · response
Published 14 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and make the Delirium leaflet accessible on the Trust intranet.

Verbatim wording from the response

“1. Review of the existing Delirium leaflet will be shared as appropriate on patient discharge. This leaflet has been reviewed and is easily accessible on the Trust intranet. A hard copy will be handed out to families/carers for information.”

Source location

Response from East Kent Hospitals University NHS Foundation Trust
Page 3 · response
Published 14 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop discharge contact information linking patients and carers with community support services and urgent response services.

Verbatim wording from the response

“3. A wider piece of work is underway to provide all patients with contact numbers in case they require additional community support, on their discharge. This will include the contact number of the carer champion but also signpost patient and carers to services such as Carer Support, the Kent County council (social care) number and an East Kent wide urgent response number. This number will be appropriate for carers of patients with delirium or confusion who are deteriorating unexpectedly.”

Source location

Response from East Kent Hospitals University NHS Foundation Trust
Page 3 · response
Published 14 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Audit identification of carers and their support needs among patients aged 70 or over.

Verbatim wording from the response

“2. We carried out a snapshot audit in January 2026 of a sample of up to 50 patients aged 70 or over to specifically investigate how their carer is currently identified on our IT systems and from then, what support the carer may require to give assurances that the Carer’s Policy and Discharge Policy is being followed. Early findings as is frequently seen; is that families of confused patients are becoming exhausted and unable to cope. They are currently only identified as ‘NOK’, followed by their relationship (son, daughter) and not whether they are the carer. The planned addition of the NOK field will allow for easier audits and monitoring in the future.”

Source location

Response from East Kent Hospitals University NHS Foundation Trust
Page 2 · response
Published 14 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide Carer Champion contact details and an updated discharge leaflet signposting support services.

Verbatim wording from the response

“6. The telephone number of the Carer Champion and an updated discharge leaflet will be provided to signpost the patient or carer to support services they may need once at home.”

Source location

Response from East Kent Hospitals University NHS Foundation Trust
Page 2 · response
Published 14 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide the developed care advice leaflet to all patients with a carer after discharge.

Verbatim wording from the response

“4. A care advice leaflet has already been developed to support this and is available on the Trust intranet. Going forward this will be provided to all patients with a carer following discharge.”

Source location

Response from East Kent Hospitals University NHS Foundation Trust
Page 4 · response
Published 14 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce next-day post-discharge calls to patients or carers to identify support shortfalls.

Verbatim wording from the response

“5. We have implemented a post- discharge plan to support the patient and carer. It is proposed the Carer’s champion (or delegate) will call the patient (or carer) on the day following their discharge to ensure everything is as expected and pick up any shortfalls in the provision early.”

Source location

Response from East Kent Hospitals University NHS Foundation Trust
Page 2 · response
Published 14 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use a live electronic Discharge Planning Form for multidisciplinary discharge decision-making.

Verbatim wording from the response

“2. A new innovation to support all patients’ discharge is the Discharge Planning Form, a new ‘live’ form on the Trust’s electronic patient record. All members of the MDT utilise this form and it is a live document enabling joint and rapid decision making where everyone can see others comments in one place.”

Source location

Response from East Kent Hospitals University NHS Foundation Trust
Page 3 · response
Published 14 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish and operate a Carer Champion post supporting carer identification and involvement in discharge discussions.

Verbatim wording from the response

“3. We have allocated an experienced discharge advisor to a new Carer’s Champion post. This individual has been identified, and they commenced their role in early January. They will support the ward multi-disciplinary teams to identify the patient’s carer and ensure that the carer themselves is involved in the discharge discussions from early in the admission.”

Source location

Response from East Kent Hospitals University NHS Foundation Trust
Page 2 · response
Published 14 November 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The patient’s subsequent aggression was not predicted because there was no previous evidence of aggression.

Verbatim wording from the response

“While a therapy assessment appointment had been arranged to attend Mr Gray’s home following discharge, this unfortunately did not take place in time to prevent the tragic death of his partner. It is a common occurrence that patients are discharged with ongoing confusion, and it is recognised that this will often be eased, by being in familiar surroundings. There had been no previous evidence of any aggression in Mr Gray, and the tragic events that followed were absolutely not predicted.”

Source location

Response from East Kent Hospitals University NHS Foundation Trust
Page 3 · response
Published 14 November 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Pilot regular senior-led meetings to identify patients aged 90 or over for rapid, community-supported discharge.

    Stated by East Kent Hospitals University NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 November 2025.
  2. 2

    Strengthen staff knowledge and use of the 4AT delirium assessment tool through training informed by an audit.

    Stated by East Kent Hospitals University NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 November 2025.
  3. 3

    Share ongoing learning across the Trust through associate director and carer-experience meetings.

    Stated by East Kent Hospitals University NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 November 2025.
  4. 4

    Present the case and Coroner’s findings to community partners to explore available discharge-support resources.

    Stated by East Kent Hospitals University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 November 2025.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Discharging patients with ongoing confusion is common, and confusion will often ease in familiar surroundings.

    Stated by East Kent Hospitals University NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pilot regular senior-led meetings to identify patients aged 90 or over for rapid, community-supported discharge.

Verbatim wording from the response

“4. As a pro-active measure, the QEQM site is piloting a regular 90yr+ meeting where elderly patients are identified by senior consultants in the Trust and community, for a rapid discharge supported by community teams who can provide direct care in the patient’s own home. This includes discharging patients in a timely manner, avoiding prolonged admissions and the resulting deconditioning. This too has now commenced.”

Source location

Response from East Kent Hospitals University NHS Foundation Trust
Page 2 · response
Published 14 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Strengthen staff knowledge and use of the 4AT delirium assessment tool through training informed by an audit.

Verbatim wording from the response

“7. We are working to strengthen knowledge and use of the nationally recognised 4AT tool to help ‘score’ patients with delirium. This is an existing part of our documentation that helps identify and monitor patients with delirium. An audit has been carried out to understand current use of the tool, with a view to improve staff training. This was presented last week. The format of the proposed training has already been outlined by the Head of Nursing for mental health.”

Source location

Response from East Kent Hospitals University NHS Foundation Trust
Page 4 · response
Published 14 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share ongoing learning across the Trust through associate director and carer-experience meetings.

Verbatim wording from the response

“8. There is wide sharing of ongoing learning within EKHUFT via Associate Director or carer experience and associated meetings.”

Source location

Response from East Kent Hospitals University NHS Foundation Trust
Page 4 · response
Published 14 November 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Present the case and Coroner’s findings to community partners to explore available discharge-support resources.

Verbatim wording from the response

“2. On December 16th 2025 at a Transfer of Care meeting, we presented this case and Coroners findings to our community partners to outline what happened and to explore what resources already exist in the community to support in the discharge of patients with confusion.”

Source location

Response from East Kent Hospitals University NHS Foundation Trust
Page 3 · response
Published 14 November 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discharging patients with ongoing confusion is common, and confusion will often ease in familiar surroundings.

Verbatim wording from the response

“While a therapy assessment appointment had been arranged to attend Mr Gray’s home following discharge, this unfortunately did not take place in time to prevent the tragic death of his partner. It is a common occurrence that patients are discharged with ongoing confusion, and it is recognised that this will often be eased, by being in familiar surroundings. There had been no previous evidence of any aggression in Mr Gray, and the tragic events that followed were absolutely not predicted.”

Source location

Response from East Kent Hospitals University NHS Foundation Trust
Page 3 · response
Published 14 November 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026