PFD report

Victoria HARRILD-JONES · Prevention of Future Deaths report

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Issued 17 Nov 2021•Suffolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
10

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure to provide post-operative prophylactic anti-coagulation during home recovery after overseas inpatient secondary care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Action

    Bring the new Cyprus secondary healthcare contract into effect, requiring Defence GPs to confirm proposed care pathways meet NICE guidelines.

    Stated by Ministry of DefenceStated plannedThe respondent said that this action was planned when they made their response on 19 November 2021.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Existing policy, contractual requirements, GP review and professional liaison visits are considered sufficient mitigations for risks from approved overseas secondary care.

    Stated by Ministry of DefenceExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide post-operative prophylactic anti-coagulation during home recovery after overseas inpatient secondary care

Wider context from the report

“At the time of her death Victoria had not been prescribed any prophylactic anti-coagulation medication for the period of her recovery at home. Following her operation on the 19th December 2019 the court was told that whilst in hospital, Victoria was required to wear compression stockings and was given a daily dose of anti-coagulation medication in order to assist in the prevention of a venous thromboembolism from forming. However, upon Victoria’s discharge on the 22nd December 2019 these measure were withdrawn by her treating clinician, the court being told that this is standard practice for all patients in Cyprus. The court then heard, that for UK based patients, National Institute for Health Care Excellence guidance requires that a prophylactic dose of anti-coagulation medication should be given for a period of at least 2 weeks post-operatively, including periods of recovery spent at home. As such, anti-coagulation medication would have been prescribed to Victoria post-operatively for at least a two-week period had her operation occurred in the UK. I am therefore concerned that military personnel (and their dependents) who receive inpatient secondary care from local provider’s whilst deployed overseas, may be provided treatment following their discharge which is not compliant with NICE guidance and which falls below the standard expected in the UK. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Bring the new Cyprus secondary healthcare contract into effect, requiring Defence GPs to confirm proposed care pathways meet NICE guidelines.

Verbatim wording from the response

“There are mitigations in place to manage the risks associated with personnel receiving inpatient secondary care from local providers whilst deployed overseas. Within Cyprus, the secondary health care contract includes the requirement to follow UK guidelines (NICE; NHS England) for those procedures that are approved, unless they contravene Cypriot MoH guidelines. The contracted service provider in Cyprus has been the Ygia Polyclinic since 2012. A new contract, based on an enhanced statement of requirement, has recently been awarded to the American Medical Centre (AMC) in Nicosia, Cyprus, and will come into effect from 1 April 2022, providing specified in-patient and out-patient services to the entitled population. Within the new contract, Defence GPs will confirm that a proposed care pathway meets NICE guidelines.”

Source location

2021-0386-Response-from-MoD_Published
Page 3 · response
Published 19 November 2021

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing policy, contractual requirements, GP review and professional liaison visits are considered sufficient mitigations for risks from approved overseas secondary care.

Verbatim wording from the response

“There are mitigations in place to manage the risks associated with personnel receiving inpatient secondary care from local providers whilst deployed overseas. Within Cyprus, the secondary health care contract includes the requirement to follow UK guidelines (NICE; NHS England) for those procedures that are approved, unless they contravene Cypriot MoH guidelines. The contracted service provider in Cyprus has been the Ygia Polyclinic since 2012. A new contract, based on an enhanced statement of requirement, has recently been awarded to the American Medical Centre (AMC) in Nicosia, Cyprus, and will come into effect from 1 April 2022, providing specified in-patient and out-patient services to the entitled population. Within the new contract, Defence GPs will confirm that a proposed care pathway meets NICE guidelines.”

Source location

2021-0386-Response-from-MoD_Published
Page 3 · response
Published 19 November 2021

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NICE guidance does not routinely require more than seven days of LMWH after bariatric surgery, rather than the asserted two weeks.

Verbatim wording from the response

“The UK national best practice to prevent VTE is embodied within the National Institute for Health and Care Excellence (NICE) Guideline on ‘Venous Thromboembolism in over 16s: reducing the risk of hospital-acquired deep vein thrombosis or pulmonary embolism’. There is only one situation where LMWH prophylaxis greater than seven days from admission is routinely recommended by NICE, which is for major cancer surgery involving the abdomen (para 1.14.4) when evidence shows a reduction in VTE with prophylaxis if extended for 28 days.”

Source location

2021-0386-Response-from-MoD_Published
Page 2 · response
Published 19 November 2021

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. 1

    Explore the feasibility and suitability of briefing families about overseas healthcare provision alongside written information.

    Stated by Ministry of DefenceStated plannedThe respondent said that this action was planned when they made their response on 19 November 2021.
  2. 2

    Establish the DMS Overseas Assurance Working Group to develop overseas assurance arrangements.

    Stated by Ministry of DefenceStated completedThe respondent said that this action was complete when they made their response on 19 November 2021.
  3. 3

    Improve standardisation of information provided to patients requesting secondary healthcare in Cyprus.

    Stated by Ministry of DefenceStated plannedThe respondent said that this action was planned when they made their response on 19 November 2021.
  4. 4

    Add this case and reflective discussion to the mandatory course for Defence GP trainees.

    Stated by Ministry of DefenceStated plannedThe respondent said that this action was planned when they made their response on 19 November 2021.
  5. 5

    Require communication with the operating surgeon after postoperative complications and routine next-day telephone follow-up for all 112 calls in Cyprus.

    Stated by Ministry of DefenceStated completedThe respondent said that this action was complete when they made their response on 19 November 2021.
  6. 6

    Develop fixed professional liaison visit programmes to support a more enduring overseas assurance solution.

    Stated by Ministry of DefenceStated in progressThe respondent said that this action was in progress when they made their response on 19 November 2021.
  7. 7

    Review overseas assurance processes and develop a supporting policy and transferable common framework.

    Stated by Ministry of DefenceStated in progressThe respondent said that this action was in progress when they made their response on 19 November 2021.
  8. 8

    Raise the case at the strategic NHS–Defence Medical Services Partnership Board to highlight challenges referring overseas patients into NHS care.

    Stated by Ministry of DefenceStated plannedThe respondent said that this action was planned when they made their response on 19 November 2021.
  9. 9

    Review the case to identify organisational learning from a clinical perspective.

    Stated by Ministry of DefenceStated completedThe respondent said that this action was complete when they made their response on 19 November 2021.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Comprehensive military secondary healthcare facilities overseas are not feasible, so risks can only be mitigated and cannot be eliminated completely.

    Stated by Ministry of DefenceUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore the feasibility and suitability of briefing families about overseas healthcare provision alongside written information.

Verbatim wording from the response

“Service personnel and families are screened prior to deployment to overseas bases for suitability to ensure their healthcare needs can be met.² This process was undertaken for Mrs Harrild-Jones and two doctors independently assessed that her existing needs could be met (assessments in Bulford and by telephone to Cyprus). Information is sent by the Families Section; however, there is no specific verbal briefing for families. The feasibility and suitability of a briefing to families will be explored, regarding healthcare provision overseas, to complement the written information provided.”

Source location

2021-0386-Response-from-MoD_Published
Page 4 · response
Published 19 November 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish the DMS Overseas Assurance Working Group to develop overseas assurance arrangements.

Verbatim wording from the response

“This assurance process is currently under formal review through a newly established DMS Overseas Assurance Working Group, in order to create the supporting policy and common framework that is transferable to all operational areas. This will nest within the broader Defence Authority Assurance Working Group. Work is also ongoing by the Director Overseas Bases to develop fixed visit programmes to support a more enduring solution.”

Source location

2021-0386-Response-from-MoD_Published
Page 4 · response
Published 19 November 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Improve standardisation of information provided to patients requesting secondary healthcare in Cyprus.

Verbatim wording from the response

“planned treatment. The provider of contracted secondary healthcare is subject to performance and quality monitoring, including professional liaison visits by Defence Consultant Advisors. To match the new contract with the AMC, Defence Primary Healthcare will improve the standardisation of information to patients who request secondary healthcare in Cyprus.”

Source location

2021-0386-Response-from-MoD_Published
Page 4 · response
Published 19 November 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add this case and reflective discussion to the mandatory course for Defence GP trainees.

Verbatim wording from the response

“Contextual training is provided for a Defence GP in an overseas, remote or austere practice: this is then complemented by local understanding at the handover and on induction by local practice staff. The Defence Professor of General Practice has committed to add this case and reflective discussion to the mandatory course for all Defence GP trainees, one week of which is held in Cyprus each June.”

Source location

2021-0386-Response-from-MoD_Published
Page 4 · response
Published 19 November 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require communication with the operating surgeon after postoperative complications and routine next-day telephone follow-up for all 112 calls in Cyprus.

Verbatim wording from the response

“He has instituted local policy change in Cyprus to ensure future communication with the operating surgeon when there is a post-operative complication; and to ensure that all 112 calls receive a routine telephone follow up by the duty doctor the next day. Where applicable, these practice changes will be replicated across Defence Primary Healthcare Overseas through central policy guidance.”

Source location

2021-0386-Response-from-MoD_Published
Page 2 · response
Published 19 November 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop fixed professional liaison visit programmes to support a more enduring overseas assurance solution.

Verbatim wording from the response

“This assurance process is currently under formal review through a newly established DMS Overseas Assurance Working Group, in order to create the supporting policy and common framework that is transferable to all operational areas. This will nest within the broader Defence Authority Assurance Working Group. Work is also ongoing by the Director Overseas Bases to develop fixed visit programmes to support a more enduring solution.”

Source location

2021-0386-Response-from-MoD_Published
Page 4 · response
Published 19 November 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review overseas assurance processes and develop a supporting policy and transferable common framework.

Verbatim wording from the response

“This assurance process is currently under formal review through a newly established DMS Overseas Assurance Working Group, in order to create the supporting policy and common framework that is transferable to all operational areas. This will nest within the broader Defence Authority Assurance Working Group. Work is also ongoing by the Director Overseas Bases to develop fixed visit programmes to support a more enduring solution.”

Source location

2021-0386-Response-from-MoD_Published
Page 4 · response
Published 19 November 2021

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Raise the case at the strategic NHS–Defence Medical Services Partnership Board to highlight challenges referring overseas patients into NHS care.

Verbatim wording from the response

“This case will be raised for awareness at the strategic Partnership Board between NHS and Defence Medical Services in order to highlight the challenges when referring patients into the NHS from overseas.”

Source location

2021-0386-Response-from-MoD_Published
Page 3 · response
Published 19 November 2021

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the case to identify organisational learning from a clinical perspective.

Verbatim wording from the response

“I set out below steps already taken on the issues you have raised, where further action is planned and the limits of where action can be taken by Defence to assure or regulate healthcare provision in overseas nations that host UK Service personnel and dependants. In Defence we take matters concerning the health and wellbeing of serving individuals and their dependants extremely seriously. The Surgeon General has personally reviewed this case to identify where there is organisational learning from a clinical perspective.”

Source location

2021-0386-Response-from-MoD_Published
Page 1 · response
Published 19 November 2021

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Comprehensive military secondary healthcare facilities overseas are not feasible, so risks can only be mitigated and cannot be eliminated completely.

Verbatim wording from the response

“Defence recognises that providing comprehensive military secondary healthcare facilities in the overseas operating bases is not feasible. We seek to mitigate such risks, although these cannot be eliminated completely.”

Source location

2021-0386-Response-from-MoD_Published
Page 4 · response
Published 19 November 2021

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026