PFD report

Dean Ryan CROSSMAN · Prevention of Future Deaths report

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Issued 26 May 2022•Teesside and Hartlepool

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
3

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Delays in private ambulance attendance to transport patients after MHA assessments
  2. Failure to provide timely access to second (s.12) doctors out of office hours for MHA assessments
    Part of recurring concern: Unreliable urgent mental health referral and assessment pathways
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Action

    Review local availability of section 12 doctors through regional teams and identify further national mitigation for out-of-hours access.

    Stated by NHS EnglandStated plannedThe respondent said that this action was planned when they made their response on 16 September 2022.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Integrated care systems are responsible for managing local section 12 doctor rotas and ensuring 24/7 availability.

    Stated by NHS EnglandRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in private ambulance attendance to transport patients after MHA assessments

Wider context from the report

“1. Evidence was given at the inquest that at the time of Dean’s passing, there were issues accessing second (s.12) doctors out of office hours for the purpose of carrying out a MHA assessment, resulting in delays to MHA assessments being carried out. The EDT explained that since Dean’s passing, a “s.12 Solutions” App has been introduced, and although this had made a significant improvement, issues still exist trying to access a second doctor out of hours, as the EDT is still wholly reliant on second doctors making themselves available after midnight (with no fixed rota). 2. Evidence was given at the inquest that at the time of Dean’s passing, there were issues securing the timely attendance of the private ambulance service (ERS Medical) to transport patients after a MHA assessment had taken place, potentially resulting in an increased risk to both the AMHP and the patient for MHA assessments in the community. The EDT advised that since Dean’s passing, despite spot purchasing of private ambulances being introduced, issues still exist trying to get the private ambulance to attend a MHA assessment in a timely manner. 3. Evidence was given at the inquest that both of the above matters of concern are on-going national issues. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide timely access to second (s.12) doctors out of office hours for MHA assessments

Wider context from the report

“1. Evidence was given at the inquest that at the time of Dean’s passing, there were issues accessing second (s.12) doctors out of office hours for the purpose of carrying out a MHA assessment, resulting in delays to MHA assessments being carried out. The EDT explained that since Dean’s passing, a “s.12 Solutions” App has been introduced, and although this had made a significant improvement, issues still exist trying to access a second doctor out of hours, as the EDT is still wholly reliant on second doctors making themselves available after midnight (with no fixed rota). 2. Evidence was given at the inquest that at the time of Dean’s passing, there were issues securing the timely attendance of the private ambulance service (ERS Medical) to transport patients after a MHA assessment had taken place, potentially resulting in an increased risk to both the AMHP and the patient for MHA assessments in the community. The EDT advised that since Dean’s passing, despite spot purchasing of private ambulances being introduced, issues still exist trying to get the private ambulance to attend a MHA assessment in a timely manner. 3. Evidence was given at the inquest that both of the above matters of concern are on-going national issues. ”

Is this part of a recurring concern?

Yes — Unreliable urgent mental health referral and assessment pathways.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review local availability of section 12 doctors through regional teams and identify further national mitigation for out-of-hours access.

Verbatim wording from the response

“Integrated care systems (ICSs) are partnerships that bring together NHS organisations, local authorities and others to take collective responsibility for planning services, improving health and reducing inequalities across geographical areas. Each local system has responsibility to ensure that the section 12 rota for their area is adequately managed, to ensure 24/7 availability of s.12 doctors. NHS England recognise that, while doctors may indicate their availability for certain times and days on local rotas, this does not obligate them to accept a request to attend and undertake a MHA assessment. The National NHS England Mental Health Team will review this issue via our regional NHSE teams to understand if there are any local areas where this is a particular concern, and if there is anything further that can be done nationally to help mitigate the issues.”

Source location

Response from NHS England
Page 2 · response
Published 16 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Integrated care systems are responsible for managing local section 12 doctor rotas and ensuring 24/7 availability.

Verbatim wording from the response

“Integrated care systems (ICSs) are partnerships that bring together NHS organisations, local authorities and others to take collective responsibility for planning services, improving health and reducing inequalities across geographical areas. Each local system has responsibility to ensure that the section 12 rota for their area is adequately managed, to ensure 24/7 availability of s.12 doctors. NHS England recognise that, while doctors may indicate their availability for certain times and days on local rotas, this does not obligate them to accept a request to attend and undertake a MHA assessment. The National NHS England Mental Health Team will review this issue via our regional NHSE teams to understand if there are any local areas where this is a particular concern, and if there is anything further that can be done nationally to help mitigate the issues.”

Source location

Response from NHS England
Page 2 · response
Published 16 September 2022

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Integrated care boards are responsible for commissioning timely transportation after Mental Health Act assessments.

Verbatim wording from the response

“This is particularly important after a MHA assessment has taken place, and is the responsibility of Integrated Care Boards (ICBs) who commission services for their footprint. Integrated Care Boards replaced Clinical Commissioning Groups (CCGs) as the statutory NHS organisation which is responsible for developing a plan for meeting the health needs of the population, managing the NHS budget and arranging for the provision of health services in a geographical area.”

Source location

Response from NHS England
Page 3 · response
Published 16 September 2022

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Operate the Regulation 28 Working Group to discuss reports and share key learning across national and regional NHS services.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 16 September 2022.
  2. 2

    Update ambulance quality indicator specifications to support improvement in mental health response, including measurement of Section 136 response times.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 16 September 2022.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the Regulation 28 Working Group to discuss reports and share key learning across national and regional NHS services.

Verbatim wording from the response

“I would also like to provide further assurances on the national NHSE work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by a Regulation 28 Working Group, comprising Regional Medical Directors and other clinical and quality colleagues from across the regions. This ensures that key learnings and insights around events, such as the sad death of Dean Crossman, are shared across the NHS at both a national and regional level, and helps us to pay close attention to any emerging trends that may require further review and action.”

Source location

Response from NHS England
Page 4 · response
Published 16 September 2022

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update ambulance quality indicator specifications to support improvement in mental health response, including measurement of Section 136 response times.

Verbatim wording from the response

“The NHS England Ambulance Quality Indicators (AQIs) were first introduced in 2011 to drive strong performance and identify areas for improvement across the sector. The data includes, for example, call answer and response times, and clinical outcomes of patients treated by the ambulance services for a number of presentations.”

Source location

Response from NHS England
Page 3 · response
Published 16 September 2022

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026