PFD report

Emily Rose Collishaw · Prevention of Future Deaths report

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Issued 27 Jun 2024•Outer South London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
4

Named on the report

Responses found
3

Of 4 recipients

Stated actions
7

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Delays in organizations agreeing their roles
    Part of recurring concern: Failure to provide continuity of patient care
  2. Insufficient support to maintain physical health and promote abstinence
  3. Delays in accessing residential rehabilitation care
    Part of recurring concern: Insufficient residential rehabilitation placements
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Publish further guidance for local areas on improving access to residential rehabilitation.

    Stated by Department of Health and Social CareStated plannedThe respondent said that this action was planned when they made their response on 9 August 2024.
  2. Action

    Continue joint work to improve integrated and coordinated care for people with co-occurring mental health and alcohol or drug use conditions.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 9 August 2024.
  3. Action

    Establish the PanLondon Inpatient Detoxification Programme and open an 11-bed unit at St Thomas’ Hospital.

    Stated by Department of Health and Social CareStated completedThe respondent said that this action was complete when they made their response on 9 August 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.6

  1. Position

    Local alcohol and drug treatment services are expected to minimise placement delays, support people awaiting care, and regularly review their needs.

    Stated by Department of Health and Social CareRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in organizations agreeing their roles

Wider context from the report

“1. Emily’s mother reported that it took some time for the organizations working with her daughter to agree their roles and that the degree of support was insufficient to maintain her physical health or promote abstinence over such a long period of six months before she died. The family felt that the referral for residential care should have been made earlier, especially as her housing situation was a risk to her health. It was accepted that Emily did not engage consistently but did reduce intake on a number of occasions, only to relapse. 2. The inquest heard from professionals that the period of waiting for a residential rehabilitation placement was about three months, but could be as long as seven months. Evidence was heard from the manager of the Pier Project that the delay in accessing residential care had been progressively getting longer over the last 10 years, which posed risks such as sudden death to patients. ”

Is this part of a recurring concern?

Yes — Failure to provide continuity of patient care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient support to maintain physical health and promote abstinence

Wider context from the report

“1. Emily’s mother reported that it took some time for the organizations working with her daughter to agree their roles and that the degree of support was insufficient to maintain her physical health or promote abstinence over such a long period of six months before she died. The family felt that the referral for residential care should have been made earlier, especially as her housing situation was a risk to her health. It was accepted that Emily did not engage consistently but did reduce intake on a number of occasions, only to relapse. 2. The inquest heard from professionals that the period of waiting for a residential rehabilitation placement was about three months, but could be as long as seven months. Evidence was heard from the manager of the Pier Project that the delay in accessing residential care had been progressively getting longer over the last 10 years, which posed risks such as sudden death to patients. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in accessing residential rehabilitation care

Wider context from the report

“1. Emily’s mother reported that it took some time for the organizations working with her daughter to agree their roles and that the degree of support was insufficient to maintain her physical health or promote abstinence over such a long period of six months before she died. The family felt that the referral for residential care should have been made earlier, especially as her housing situation was a risk to her health. It was accepted that Emily did not engage consistently but did reduce intake on a number of occasions, only to relapse. 2. The inquest heard from professionals that the period of waiting for a residential rehabilitation placement was about three months, but could be as long as seven months. Evidence was heard from the manager of the Pier Project that the delay in accessing residential care had been progressively getting longer over the last 10 years, which posed risks such as sudden death to patients. ”

Is this part of a recurring concern?

Yes — Insufficient residential rehabilitation placements.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Publish further guidance for local areas on improving access to residential rehabilitation.

Verbatim wording from the response

“I am aware of variability across the country in access to inpatient detoxification and/or residential rehabilitation. To address this (as part of the increased funding provided since 2022/2023), combinations of ring-fenced funding, targets, additional guidance and targeted support have been used to improve capacity and quality of inpatient detoxification and residential rehabilitation. We also plan to publish further guidance for local areas on improving access to residential rehabilitation later this year.”

Source location

Response from DHSC
Page 2 · response
Published 9 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue joint work to improve integrated and coordinated care for people with co-occurring mental health and alcohol or drug use conditions.

Verbatim wording from the response

“We do, though, recognise that improvement is still needed across England, and OHID and NHSE will continue to work closely together to improve integrated and co-ordinated care for people with comorbidities, including co-occurring mental health conditions and alcohol and drug use conditions.”

Source location

Response from DHSC
Page 2 · response
Published 9 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish the PanLondon Inpatient Detoxification Programme and open an 11-bed unit at St Thomas’ Hospital.

Verbatim wording from the response

“In London in 2021, following the steady closure of the city’s inpatient detoxification units due to increasing costs and an unsustainable spot purchase funding model, the PanLondon Inpatient Detoxification Programme was established to address the issue and an 11-bed unit in St Thomas’ hospital was opened. The unit provides a high level of care for a small cohort of people with complex needs. Work is currently underway, led by the London Regional Team of the Office for Health Improvement and Disparities (OHID) to further develop sustainable inpatient detoxification provision in London.”

Source location

Response from DHSC
Page 2 · response
Published 9 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Further develop sustainable inpatient detoxification provision in London.

Verbatim wording from the response

“In London in 2021, following the steady closure of the city’s inpatient detoxification units due to increasing costs and an unsustainable spot purchase funding model, the PanLondon Inpatient Detoxification Programme was established to address the issue and an 11-bed unit in St Thomas’ hospital was opened. The unit provides a high level of care for a small cohort of people with complex needs. Work is currently underway, led by the London Regional Team of the Office for Health Improvement and Disparities (OHID) to further develop sustainable inpatient detoxification provision in London.”

Source location

Response from DHSC
Page 2 · response
Published 9 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide ring-fenced funding, targets, guidance and targeted support to improve inpatient detoxification and residential rehabilitation capacity and quality.

Verbatim wording from the response

“My department recognises the need to improve specialist drug and alcohol treatment services. Additional funding has been available since 2022/23 for local authorities to improve the quality and capacity of drug and alcohol treatment, including inpatient detoxification and residential rehabilitation services, and an additional £266.7 million was made available to them this year.”

Source location

Response from DHSC
Page 2 · response
Published 9 August 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Local alcohol and drug treatment services are expected to minimise placement delays, support people awaiting care, and regularly review their needs.

Verbatim wording from the response

“At a local level we would expect alcohol and drug treatment services to do what they can to minimise delays in accessing inpatient detoxification and residential rehabilitation, provide individual support to anyone waiting for it, and to regularly review their needs. The UK Clinical guidelines on alcohol treatment (to be published later this year) will include recommendations to promote this good practice.”

Source location

Response from DHSC
Page 2 · response
Published 9 August 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Responsibility for commissioning the Pier Road Project and drug and alcohol rehabilitation services sits with local government.

Verbatim wording from the response

“The PRP is commissioned locally by the Local Authority, London Borough of Bexley, as is usual for drug and alcohol rehabilitation services for which responsibility sits with local government, overseen by the Department of Health and Social Care (DHSC). I note that you have also addressed your Report to the DHSC, as well as the Department of Levelling Up, Housing and Communities, and it would be more appropriate for the government to comment on your concerns about wait times for residential rehabilitation placements.”

Source location

Response from NHS England
Page 1 · response
Published 9 August 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Further information on Emily’s care coordination should be obtained from South East London Integrated Care Board.

Verbatim wording from the response

“NHS England has been engaging with South East London Integrated Care Board (SEL ICB), and we note you have also sent your Report to. We are advised by SEL ICB that Mental Health colleagues have reviewed Emily’s care and consider that there is evidence of coordination between the Home Treatment Team and the Pier Road Project (PRP) interface, to include joint visits and information sharing, as well as consultation with the family. I would refer you to SEL ICB’s full response to your Report for further information.”

Source location

Response from NHS England
Page 1 · response
Published 9 August 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Government should address concerns about waiting times for residential rehabilitation placements.

Verbatim wording from the response

“The PRP is commissioned locally by the Local Authority, London Borough of Bexley, as is usual for drug and alcohol rehabilitation services for which responsibility sits with local government, overseen by the Department of Health and Social Care (DHSC). I note that you have also addressed your Report to the DHSC, as well as the Department of Levelling Up, Housing and Communities, and it would be more appropriate for the government to comment on your concerns about wait times for residential rehabilitation placements.”

Source location

Response from NHS England
Page 1 · response
Published 9 August 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Department for Health and Social Care is the lead department responsible for responding to the report.

Verbatim wording from the response

“Many thanks for sharing a copy of this coroner’s report into the death of Ms Emily Rose Collishaw. After reviewing the report, MHCLG officials do not consider that there is a specific policy angle here for us to respond to, so I am writing to confirm that there will not be a response from this Department. I have informed the Department for Health and Social Care who will be the lead Department responding to this report.”

Source location

Response from Ministry of Housing, Communities & Local Governments
Page 1 · response
Published 9 August 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The report has no specific policy implications for this department, so it will not provide a response.

Verbatim wording from the response

“Many thanks for sharing a copy of this coroner’s report into the death of Ms Emily Rose Collishaw. After reviewing the report, MHCLG officials do not consider that there is a specific policy angle here for us to respond to, so I am writing to confirm that there will not be a response from this Department. I have informed the Department for Health and Social Care who will be the lead Department responding to this report.”

Source location

Response from Ministry of Housing, Communities & Local Governments
Page 1 · response
Published 9 August 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Discuss all Prevention of Future Deaths reports through the Regulation 28 Working Group.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 9 August 2024.
  2. 2

    Share learning and insights from Prevention of Future Deaths reports across the NHS nationally and regionally.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 9 August 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss all Prevention of Future Deaths reports through the Regulation 28 Working Group.

Verbatim wording from the response

“I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical”

Source location

Response from NHS England
Page 1 · response
Published 9 August 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning and insights from Prevention of Future Deaths reports across the NHS nationally and regionally.

Verbatim wording from the response

“I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical”

Source location

Response from NHS England
Page 1 · response
Published 9 August 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
3/4

Data last updated 7 September 2026