PFD report

Dereck John CHAPMAN · Prevention of Future Deaths report

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Issued 23 Oct 2020•Blackpool and the Fylde

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Insufficient staff response to patients with dementia who cannot reliably communicate symptoms
    Part of recurring concern: Unreliable dementia care and management
  2. Failure to maintain accurate, detailed and reliable nursing home records
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Implement electronic care documentation with handset updates, cloud storage, daily review, care-plan access and recorded night checks.

    Stated by Blackpool & Fylde CoronersStated completedThe respondent said that this action was complete when they made their response on 26 October 2020.
  2. Action

    Follow the post-fall protocol and complete post-fall observations and investigations after falls.

    Stated by Blackpool & Fylde CoronersStated completedThe respondent said that this action was complete when they made their response on 26 October 2020.
  3. Action

    Provide walk-around, written and verbal handovers at each shift change to share, organise and delegate care.

    Stated by Blackpool & Fylde CoronersStated completedThe respondent said that this action was complete when they made their response on 26 October 2020.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Insufficient staff response to patients with dementia who cannot reliably communicate symptoms

Wider context from the report

“(1) Response of staff at the nursing home: John had previously been diagnosed with dementia. He was at high risk of falling. His cognitive difficulties were such that he could not fully understand questions put to him, and nor could he reliably describe his symptoms. On 13th January 2020 he was seen to fall and as he did so his crown made contact with a wheelchair. The contact was felt to be minor. Some five hours later he was found face down on the floor by his bed. He was not felt to be in pain and was returned to his bed until approximately 8am on 14th January 2020 which resulted in a transfer to hospital later that day. Having considered all of the evidence I felt that the response from nursing home staff was insufficient and did not appear to have appropriately taken into account his dementia, that he may be experiencing symptoms but was unable to reliably communicate this to staff. As it transpired he did undergo a CT head scan which confirmed he had not suffered a significant head injury but this cannot have been obvious to staff at the relevant time. I did determine that the response from the nursing home staff did not contribute to the eventual outcome for John but this may not be the case in the future. I am concerned that such an insufficient response raises a risk of future deaths. ”

Is this part of a recurring concern?

Yes — Unreliable dementia care and management.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain accurate, detailed and reliable nursing home records

Wider context from the report

“(2) The quality of record keeping: during the course of the coronial investigation the court was provided with nursing home records and documentation. The quality of that documentation was unimpressive. Consideration of that documentation did not provide an accurate or reliable narrative as regards John’s care or the events that had taken place during the latter stages of his residence at the nursing home. By way of illustration the Nursing Home Manager had provided a document to the court which made reference to John having been found on the floor out by his bed at approximately 5.30am on the 14th January 2020 but the source of that information could not be identified. There was no evidence to support this within the documentation provided and when asked in evidence the Manager could no longer recall from where / whom she had learned of that information and therefore the court felt unable to place any weight upon it. Nursing Home documentation needs to be accurate, detailed and reliable. If a potentially significant event occurs in relation to a patient it needs to be recorded so that other staff are aware of it and can take it into account. An accurate and reliable account of events is essential in order to ensure that in the event of an investigation / review of a significant incident or fatality such investigation needs to have access to the relevant information in order to ensure lessons are learnt and appropriately reflected upon. When this is not possible it poses a risk that other deaths may arise in the future. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement electronic care documentation with handset updates, cloud storage, daily review, care-plan access and recorded night checks.

Verbatim wording from the response

“Rossendale Nursing Home has made improvements with documentation and staff to ensure accuracy and reliability.”

Source location

2020-0165-Response-from-Rossendale-Nursing-Home_Redacted.pdf
Page 1 · response
Published 26 October 2020

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Follow the post-fall protocol and complete post-fall observations and investigations after falls.

Verbatim wording from the response

“6. Post fall protocol Lancashire County Council being followed if a fall has occurred, post fall observations and investigation completed.”

Source location

2020-0165-Response-from-Rossendale-Nursing-Home_Redacted.pdf
Page 2 · response
Published 26 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide walk-around, written and verbal handovers at each shift change to share, organise and delegate care.

Verbatim wording from the response

“2. Walk around handover is given to staff at the start of each shift, written handover passed onto Nurse at the beginning of each shift with up to date information. Full handover is given verbally to team of staff so the team can discuss, organise and delegate care.”

Source location

2020-0165-Response-from-Rossendale-Nursing-Home_Redacted.pdf
Page 2 · response
Published 26 October 2020

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. 1

    Carry out monthly environmental audits to reduce falls, trips and hazards.

    Stated by Blackpool & Fylde CoronersStated completedThe respondent said that this action was complete when they made their response on 26 October 2020.
  2. 2

    Place staff in communal areas to constantly supervise residents at risk of falls when one-to-one funding is unavailable.

    Stated by Blackpool & Fylde CoronersStated completedThe respondent said that this action was complete when they made their response on 26 October 2020.
  3. 3

    Install and use CCTV to monitor staff and residents and support investigations.

    Stated by Blackpool & Fylde CoronersStated completedThe respondent said that this action was complete when they made their response on 26 October 2020.
  4. 4

    Refer residents to the Falls team for assessment and support to reduce falls risk.

    Stated by Blackpool & Fylde CoronersStatus unclearThe respondent did not make the status of this action clear when they made their response on 26 October 2020.
  5. 5

    Use night-time motion sensors, hourly checks, low beds, crash mats and completed bedrail assessments for residents at risk.

    Stated by Blackpool & Fylde CoronersStated completedThe respondent said that this action was complete when they made their response on 26 October 2020.
  6. 6

    Undertake pre-admission falls-risk assessments and seek funding for continuous one-to-one support for residents at high risk of falls.

    Stated by Blackpool & Fylde CoronersStatus unclearThe respondent did not make the status of this action clear when they made their response on 26 October 2020.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Carry out monthly environmental audits to reduce falls, trips and hazards.

Verbatim wording from the response

“9. Environmental audits carried out monthly to reduce risk of falls, trips & hazards.”

Source location

2020-0165-Response-from-Rossendale-Nursing-Home_Redacted.pdf
Page 2 · response
Published 26 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Place staff in communal areas to constantly supervise residents at risk of falls when one-to-one funding is unavailable.

Verbatim wording from the response

“5. Staff member present in Communal areas to monitor residents at risk of falls, if no one to one being funded, for constant supervision.”

Source location

2020-0165-Response-from-Rossendale-Nursing-Home_Redacted.pdf
Page 2 · response
Published 26 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Install and use CCTV to monitor staff and residents and support investigations.

Verbatim wording from the response

“8. Rossendale Nursing Home has purchased and installed CCTV to monitor staff, residents and assist in investigations.”

Source location

2020-0165-Response-from-Rossendale-Nursing-Home_Redacted.pdf
Page 2 · response
Published 26 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Refer residents to the Falls team for assessment and support to reduce falls risk.

Verbatim wording from the response

“7. Referral to Falls team to assess and support to reduce risk of falls.”

Source location

2020-0165-Response-from-Rossendale-Nursing-Home_Redacted.pdf
Page 2 · response
Published 26 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use night-time motion sensors, hourly checks, low beds, crash mats and completed bedrail assessments for residents at risk.

Verbatim wording from the response

“4. Motion sensor in place when resident is alone at night, if no one to one, and hourly checks. Bed at lowest position, crash mat at side of bed, bedrail assessment completed.”

Source location

2020-0165-Response-from-Rossendale-Nursing-Home_Redacted.pdf
Page 2 · response
Published 26 October 2020

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake pre-admission falls-risk assessments and seek funding for continuous one-to-one support for residents at high risk of falls.

Verbatim wording from the response

“3. Pre-Admission falls risk assessment is undertaken, funding sought for high risk of falls prior to admission along with Covid-19 testing, isolation for 2 weeks, requiring one to one 24/7 for safety.”

Source location

2020-0165-Response-from-Rossendale-Nursing-Home_Redacted.pdf
Page 2 · response
Published 26 October 2020

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026