PFD report

Colin David Lovett · Prevention of Future Deaths report

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Issued 30 May 2025•Dorset

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
2

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Lack of diabetes training and awareness among Prison Service staff
    Part of recurring concern: Failure to recognise and respond to prisoners’ disability and neurodiversity-related needsPart of recurring concern: Inadequate prison staff training for responding to medical emergencies
  2. Unavailability of prison healthcare outside limited operating hours
    Part of recurring concern: Insufficient availability of prison healthcare services outside limited operating hours
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Discussed local diabetes awareness needs with the healthcare provider at HMP The Verne.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 10 June 2025.
  2. Action

    Work with partners to reduce health inequalities and improve timely, effective healthcare access for people in prison.

    Stated by Department of Health and Social CareStated in progressThe respondent said that this action was in progress when they made their response on 10 June 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    Requiring all operational prison staff to undertake diabetes-specific training is unnecessary because training time is prioritised for higher-priority or broadly applicable topics.

    Stated by HM Prison and Probation ServiceNo action considered necessaryThe respondent said that no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of diabetes training and awareness among Prison Service staff

Wider context from the report

“(1) Evidence was provided by Prison Service staff during the Inquest that they have never received training about diabetes and there is a lack of understanding, and national guidance for Prison Service staff relating to the symptoms of a hypo glycaemic or hyper glycaemic attack, which can be fatal. (2) The healthcare department at HMP The Verne is only operated between 7.30am and 6pm daily and is not therefore available 24 hours a day. Outside of these operational times, access to healthcare would be via 111 or 999 which could cause delay in action being taken to resolve a hypo glycaemic or hyper glycaemic attack. This will be the position in other prisons nationally. (3) Whilst insulin dependent diabetics are likely to be experts in their own care, some prisoners may have poorly managed diabetes and require support which could be at any time. (4) It is acknowledged that there is a balance to be stuck with training non-medical individuals in diagnosing medical symptoms, which could lead to miss diagnosis, and ensuring care is provided without delay, however the Head of Healthcare at HMP The Verne stated that there would be benefit in providing an awareness to Prison Service staff of the impact on prisoners of long term conditions such as diabetes. (5) Several members of Prison Service staff gave evidence at the Inquest and only one, who had personal experience through a family member, had an understanding of diabetes and the impact it can have upon an individual, including the symptoms of a hypo glycaemic or hyper glycaemic attack. (6) Prisoners are dependent upon support provided by Prison Staff. I am concerned that the lack of awareness of the needs of prisoners with insulin dependent diabetes amongst Prison Service staff who provide care to prisoners at times when healthcare staff are not on site, could lead to future deaths. ”

Is this part of a recurring concern?

Yes — Failure to recognise and respond to prisoners’ disability and neurodiversity-related needs; Inadequate prison staff training for responding to medical emergencies.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of prison healthcare outside limited operating hours

Wider context from the report

“(2) The healthcare department at HMP The Verne is only operated between 7.30am and 6pm daily and is not therefore available 24 hours a day. Outside of these operational times, access to healthcare would be via 111 or 999 which could cause delay in action being taken to resolve a hypo glycaemic or hyper glycaemic attack. This will be the position in other prisons nationally. (3) Whilst insulin dependent diabetics are likely to be experts in their own care, some prisoners may have poorly managed diabetes and require support which could be at any time. ”

Is this part of a recurring concern?

Yes — Insufficient availability of prison healthcare services outside limited operating hours.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discussed local diabetes awareness needs with the healthcare provider at HMP The Verne.

Verbatim wording from the response

“This is precisely what has now happened at The Verne where following discussion with the Governor, the healthcare provider has provided a diabetes awareness and guidance document which has been disseminated to all staff.”

Source location

Response from HMPPS
Page 2 · response
Published 10 June 2025

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Work with partners to reduce health inequalities and improve timely, effective healthcare access for people in prison.

Verbatim wording from the response

“As signatories to the National Partnership Agreement for Health and Social Care for England, the Department of Health and Social Care and NHS England are committed to working with partners to reduce health inequalities for people in prison and improving services to ensure that people have access to timely and effective healthcare whilst in prison. I would like to inform you that the Chief Medical Officer for England’s report on health in prisons is due to be published this year and will provide recommendations for further action.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 10 June 2025

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Requiring all operational prison staff to undertake diabetes-specific training is unnecessary because training time is prioritised for higher-priority or broadly applicable topics.

Verbatim wording from the response

“I understand your concern to ensure that prisoners with diabetes receive high quality care. However, I do not believe that it is necessary or appropriate to require all operational prison staff to undertake specific training or awareness sessions relating to diabetes. Training time is limited and there are many other topics that are of higher priority and/or have more general application. Instead, where a healthcare provider identifies a need for prison officers to have increased awareness of diabetes (or any other particular medical condition) locally, they are able to raise this with the Governor and consideration can then be given to developing local awareness sessions, which can be delivered by healthcare staff as deemed necessary.”

Source location

Response from HMPPS
Page 2 · response
Published 10 June 2025

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England is responsible for commissioning prison healthcare services and will address healthcare provider operating hours.

Verbatim wording from the response

“Following evidence heard at the inquest, you have raised concerns regarding diabetes awareness training among prison staff and emphasised the importance of this in the light of the restricted operating hours of the healthcare provider at HMP The Verne. My response will address the point about staff awareness training, and I understand that NHS England will send a separate response addressing the issue of healthcare operating hours, as they have responsibility for the commissioning of healthcare services within prisons.”

Source location

Response from HMPPS
Page 1 · response
Published 10 June 2025

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Integrated care boards are responsible for urgent and out-of-hours healthcare for prisoners.

Verbatim wording from the response

“The core hours of healthcare provision are agreed between health and justice commissioners based on local population needs, identified through a comprehensive health needs assessment. The Act states that urgent and out of hours care is the responsibility of integrated care boards for all prisoners. Healthcare providers, supported by NHS England regional health and justice commissioning teams should work with local out of hours and urgent care services to agree effective pathways for any urgent care needs outside of routine healthcare hours.”

Source location

Response from Department of Health and Social Care
Page 2 · response
Published 10 June 2025

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Training, guidance and diabetes awareness for prison staff are to be addressed by His Majesty’s Prison and Probation Service.

Verbatim wording from the response

“In preparing this response, my officials have made enquiries with NHS England to ensure we adequately address your concerns related to healthcare services at the prison. Your other concerns regarding issues related to training, guidance and raising awareness of diabetes for prison staff are for the Director General Chief Executive of His Majesty’s Prison and Probation Service to address in their response to you.”

Source location

Response from Department of Health and Social Care
Page 1 · response
Published 10 June 2025

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Healthcare provision at this Category C prison is required within core hours, considered equivalent to community provision.

Verbatim wording from the response

“I understand your concerns about the healthcare services at HMP The Verne not being available 24 hours a day, which could mean delays in action being taken to resolve a hypo glycaemic or hyper glycaemic attack outside of its operational hours. However, this is a Category C prison, and under the Health and Social Care Act 2022, NHS England is required to ensure the provision of healthcare to Category C prisons is within core hours. This is equivalent with community provision.”

Source location

Response from Department of Health and Social Care
Page 1 · response
Published 10 June 2025

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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026