PFD report

John Edward RILEY · Prevention of Future Deaths report

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Issued 18 Nov 2024•Norfolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
6

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure to carry out observations every two hours
    Part of recurring concern: Unreliable patient observation arrangements
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. Action

    Schedule welfare observations at 9pm, 11pm, 1am, 3am and 5am.

    Stated by The Manor Care HomeStated completedThe respondent said that this action was complete when they made their response on 20 November 2024.
  2. Action

    Record welfare checks electronically and have the Home Manager audit five residents’ previous-night observation timeliness daily.

    Stated by The Manor Care HomeStated completedThe respondent said that this action was complete when they made their response on 20 November 2024.
  3. Action

    Assign each night-shift staff member a home section and responsibility for observing no more than 12 residents.

    Stated by The Manor Care HomeStated completedThe respondent said that this action was complete when they made their response on 20 November 2024.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to carry out observations every two hours

Wider context from the report

“Evidence was heard that observations were sometimes not carried out every two hours as required. In January 2024 observations were at on occasions and on one prior occasion to 8 February 2024 in February 2024. Evidence were heard that some action has been taken by Manor House Residential Home to reduce late observations. Evidence was also heard that some observations are still being carried out outside of the two hour period. ”

Is this part of a recurring concern?

Yes — Unreliable patient observation arrangements.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Schedule welfare observations at 9pm, 11pm, 1am, 3am and 5am.

Verbatim wording from the response

“3. The two hourly welfare observations commence at 9pm and are undertaken thereafter at 11pm, 1am, 3am and 5am before the day staff commence their shift at 7am.”

Source location

Response from Manor House Care Home
Page 3 · response
Published 20 November 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Record welfare checks electronically and have the Home Manager audit five residents’ previous-night observation timeliness daily.

Verbatim wording from the response

“7. Welfare checks are recorded electronically via a handheld device onto the resident's social care record. The timeliness of the welfare observations undertaken the previous night is reviewed for five different residents daily by the Home Manager. This random, daily auditing process ensures that the timeliness of the welfare observations is monitored daily, which further ensures compliance.”

Source location

Response from Manor House Care Home
Page 3 · response
Published 20 November 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assign each night-shift staff member a home section and responsibility for observing no more than 12 residents.

Verbatim wording from the response

“4. For the purpose of the two hourly welfare observations, the home is divided into four sections. Each staff member on duty is assigned a section for the duration of their shift. The home has a maximum capacity of 48 residents and so each staff member is assigned the duty of undertaking the welfare observations for a maximum of 12 residents.”

Source location

Response from Manor House Care Home
Page 3 · response
Published 20 November 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require staff to visually observe each assigned resident at least every two hours before rejoining colleagues for personal care.

Verbatim wording from the response

“5. Each staff member on duty is required to undertake a visual observation of each of their 12 residents at least every two hours. The individual members of care staff then re-join their partner upon completion of their respective observations to attend to those residents requiring personal care in a priority order.”

Source location

Response from Manor House Care Home
Page 3 · response
Published 20 November 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a joint night-shift walkaround to check every resident after handover.

Verbatim wording from the response

“1. Following the handover to the night staff at 7pm, each pair of care staff goes to their assigned areas. They undertake a walk around together whereby they check each resident.”

Source location

Response from Manor House Care Home
Page 3 · response
Published 20 November 2024

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Offer residents outside their rooms assistance to return to their rooms between 7pm and 9pm.

    Stated by The Manor Care HomeStated completedThe respondent said that this action was complete when they made their response on 20 November 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Offer residents outside their rooms assistance to return to their rooms between 7pm and 9pm.

Verbatim wording from the response

“2. Between 7pm and 9pm, those residents not already in their room are given the choice to be assisted to their rooms.”

Source location

Response from Manor House Care Home
Page 3 · response
Published 20 November 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/1

Data last updated 7 September 2026