PFD report

Theo Treharne-Jones · Prevention of Future Deaths report

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Issued 16 Oct 2025•South Wales Central

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
5

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
3

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised5

  1. Failure to provide parents with information about hotel room door security
  2. Hotel room door locks failing to prevent unsupervised exit
  3. Lack of secondary hotel room door security measures
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Action

    Produce and maintain multilingual tourism accommodation health and safety guidance covering room security and emergency escape requirements.

    Stated by ABTA LtdStated completedThe respondent said that this action was complete when they made their response on 20 October 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Security chains beyond the stated purpose could create fire safety risks and hinder emergency evacuation.

    Stated by ABTA LtdDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide parents with information about hotel room door security

Wider context from the report

“No specific information about door locks and security chains was given to Theo’s parents on booking or on arrival. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Hotel room door locks failing to prevent unsupervised exit

Wider context from the report

“The door locks in the hotel room were of a design to promote safety during a fire and could be easily disengaged from the inside; ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of secondary hotel room door security measures

Wider context from the report

“There was no secondary security measure such as a chain in place; ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a physical barrier preventing unsupervised child access to the pool

Wider context from the report

“The pool that Theo was found in did not have any physical barrier in place to prevent uncontrolled or unsupervised access by children. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of ABTA guidance to address hotel room exit security

Wider context from the report

“ABTA guidance does make reference to a security chain/latch but this is the context of enabling customers to identify a visitor at the door and merely states such could be provided. However, there is no reference in the guidance to any form of security in the sense of controlling the exit from the room. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Produce and maintain multilingual tourism accommodation health and safety guidance covering room security and emergency escape requirements.

Verbatim wording from the response

“As part of our ongoing commitment to support improvement within the tourism accommodation sector, through collaboration with our members and a team of health, safety and security specialists, ABTA has produced a guidance publication called the ABTA tourism accommodation health & safety technical guide.”

Source location

Response from ABTA
Page 2 · response
Published 20 October 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Security chains beyond the stated purpose could create fire safety risks and hinder emergency evacuation.

Verbatim wording from the response

“We have considered your recommendation and in our view the recommendation of security chains for any other reason than highlighted above could inadvertently create fire safety risks and hamper customer evacuation in an emergency.”

Source location

Response from ABTA
Page 2 · response
Published 20 October 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Further room-exit security controls will not be introduced because they could hinder swift escape and significantly increase fire or emergency risks.

Verbatim wording from the response

“Your report has been considered at one of TUI Groups Safety and Risk meetings (and as you are aware relevant matters had been considered in advance of the Inquest). I have since considered, and following this careful and thorough review we have decided not to take any further action. I set out reasons for that below. In essence it is considered that any action which could be taken is likely to create significant and unacceptable risk, particularly in relation to fire.”

Source location

Response from TUI
Page 1 · response
Published 20 October 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Accommodation providers must comply with local pool-safety standards; locks on room doors are not guided by the respondent.

Verbatim wording from the response

“In relation to communal pools, (and generally), hotels and other accommodation providers need to comply with local standards. Evidence was provided to you at the Inquest as regards the local standard in Greece relating to pool barriers etc, and evidence as regards the increased risk that can be created with such barriers (for example, being trapped unseen beneath pool covers, falls etc from climbing on fences). We do not provide guidance as to locks on room doors. We provide information to comply with the relevant statutory regulations. We also invite customers (or potential customers) through the safety advice hub on our website to contact us if they have”

Source location

Response from TUI
Page 2 · response
Published 20 October 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Continue working with members and stakeholders to make the tourism accommodation safety guidance available to travellers.

    Stated by ABTA LtdStated in progressThe respondent said that this action was in progress when they made their response on 20 October 2025.
  2. 2

    Continue reviewing whether further safety action is warranted.

    Stated by TUI GroupStated in progressThe respondent said that this action was in progress when they made their response on 20 October 2025.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue working with members and stakeholders to make the tourism accommodation safety guidance available to travellers.

Verbatim wording from the response

“We will continue to work with our members and other stakeholders to make this guidance available to travellers.”

Source location

Response from ABTA
Page 2 · response
Published 20 October 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue reviewing whether further safety action is warranted.

Verbatim wording from the response

“As I said at the outset of this response, I am terribly sorry for Theo and his family for this tragic event. Whilst at present we do not consider that we can take action, as that will unreasonably increase other risks, we will keep this under review.”

Source location

Response from TUI
Page 3 · response
Published 20 October 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026