PFD report

John Franklin · Prevention of Future Deaths report

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Issued 16 Sep 2025•Worcestershire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
4

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to provide a careline/lifeline pendant before discharge home for a person at high risk of falls
    Part of recurring concern: Failure to ensure safe post-discharge arrangements for vulnerable patients and residentsPart of recurring concern: Unreliable hospital discharge processes
  2. Failure to establish and communicate whether a careline has been installed
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Review the hospital discharge policy and procedures to ensure assistive technology needs and safe discharge decisions are explicit.

    Stated by Worcestershire County CouncilStated completedThe respondent said that this action was complete when they made their response on 2 March 2026.
  2. Action

    Consider assistive technology needs and associated risks before every hospital discharge.

    Stated by Worcestershire County CouncilStated plannedThe respondent said that this action was planned when they made their response on 2 March 2026.
  3. Action

    Share necessary assistive technology requirements with acute colleagues and the person or representative, and arrange provision before discharge.

    Stated by Worcestershire County CouncilStated plannedThe respondent said that this action was planned when they made their response on 2 March 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Always providing assistive technology before discharge is not feasible because it would significantly delay discharges where it is not essential.

    Stated by Worcestershire County CouncilUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide a careline/lifeline pendant before discharge home for a person at high risk of falls

Wider context from the report

“Mr Franklin lived alone and was assessed to be at high risk of falls. When he was discharged from Malvern Hospital on the 19 May 2024, he was discharged home before a careline/lifeline pendant was provided. At the inquest, the evidence of the manager of the Reablement team was that she did not know whether a careline had been installed at the time that Mr Franklin was found on the floor on the morning of the 28 May 2024. She informed the court that a Care Line had been requested for Mr Franklin on the 21 May 2024, and that on the 24 May 2024 during a physiotherapy assessment, Mr Franklin consented to a care line being ordered. The care notes reflected that a care line had been installed on the 22 May 2024. ”

Is this part of a recurring concern?

Yes — Failure to ensure safe post-discharge arrangements for vulnerable patients and residents; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to establish and communicate whether a careline has been installed

Wider context from the report

“Mr Franklin lived alone and was assessed to be at high risk of falls. When he was discharged from Malvern Hospital on the 19 May 2024, he was discharged home before a careline/lifeline pendant was provided. At the inquest, the evidence of the manager of the Reablement team was that she did not know whether a careline had been installed at the time that Mr Franklin was found on the floor on the morning of the 28 May 2024. She informed the court that a Care Line had been requested for Mr Franklin on the 21 May 2024, and that on the 24 May 2024 during a physiotherapy assessment, Mr Franklin consented to a care line being ordered. The care notes reflected that a care line had been installed on the 22 May 2024. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the hospital discharge policy and procedures to ensure assistive technology needs and safe discharge decisions are explicit.

Verbatim wording from the response

“To ensure any learning is taken, we have reviewed our policy and procedures for hospital discharge. We are confident that the approach of ensuring AT needs are considered and only safe discharges are agreed is explicit in our process.”

Source location

2026-0110 - Response from Worcestershire County Council
Page 1 · response
Published 2 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Consider assistive technology needs and associated risks before every hospital discharge.

Verbatim wording from the response

“Prior to hospital discharges we will always consider if there is a need for Assistive Technology (AT) to be in place for a safe discharge. There are occasions where AT is identified as beneficial but not essential and would not be deemed as necessary for safe hospital discharge, for instance where a person has other support means or is safe between calls and has the ability to understand the need to wait between calls and will not mobilise if there is a high risk of falls. Prior to hospital discharge, a triage process is undertaken to identify presenting needs and any risks, which would consider if AT is required to meet essential needs prior to discharge.”

Source location

2026-0110 - Response from Worcestershire County Council
Page 1 · response
Published 2 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share necessary assistive technology requirements with acute colleagues and the person or representative, and arrange provision before discharge.

Verbatim wording from the response

“Staff have been reminded of the need to consider any risks when considering the use of AT and identifying if any of those risks must be mitigated through AT being in situ prior to discharge. Where this is deemed necessary for a safe discharge this will be shared with our acute colleagues and the person/representative and will be arranged in advance.”

Source location

2026-0110 - Response from Worcestershire County Council
Page 1 · response
Published 2 March 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind staff to identify risks requiring mitigation through assistive technology before discharge.

Verbatim wording from the response

“Staff have been reminded of the need to consider any risks when considering the use of AT and identifying if any of those risks must be mitigated through AT being in situ prior to discharge. Where this is deemed necessary for a safe discharge this will be shared with our acute colleagues and the person/representative and will be arranged in advance.”

Source location

2026-0110 - Response from Worcestershire County Council
Page 1 · response
Published 2 March 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Always providing assistive technology before discharge is not feasible because it would significantly delay discharges where it is not essential.

Verbatim wording from the response

“We would not be able to commit to AT always being in place prior to discharge as you can appreciate this would delay a significant number of discharges when the need has not been deemed essential.”

Source location

2026-0110 - Response from Worcestershire County Council
Page 1 · response
Published 2 March 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The discharge triage process sufficiently identifies when assistive technology is essential for safe discharge, so it need not always be provided beforehand.

Verbatim wording from the response

“Prior to hospital discharges we will always consider if there is a need for Assistive Technology (AT) to be in place for a safe discharge. There are occasions where AT is identified as beneficial but not essential and would not be deemed as necessary for safe hospital discharge, for instance where a person has other support means or is safe between calls and has the ability to understand the need to wait between calls and will not mobilise if there is a high risk of falls. Prior to hospital discharge, a triage process is undertaken to identify presenting needs and any risks, which would consider if AT is required to meet essential needs prior to discharge.”

Source location

2026-0110 - Response from Worcestershire County Council
Page 1 · response
Published 2 March 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026