PFD report

Della Bridget CALVEY · Prevention of Future Deaths report

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Issued 5 Feb 2026•Gwent

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
6

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised1

  1. Unsafe downgrading of NEWS scores for all patients with COPD when baseline oxygen saturations are unknown
    Part of recurring concern: Unreliable clinical Early Warning Score systems for deterioration
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Train all flow centre staff to calculate NEWS2 and monitor compliance through annual staff reviews.

    Stated by Aneurin Bevan University LHBStated completedThe respondent said that this action was complete when they made their response on 10 February 2026.
  2. Action

    Launch and standardise NEWS2, including the COPD-specific oxygen saturation scale, across the Health Board.

    Stated by Aneurin Bevan University LHBStated completedThe respondent said that this action was complete when they made their response on 10 February 2026.
  3. Action

    Escalate all COPD referrals to qualified nurses for contextual NEWS2 assessment, clinically justified parameter adjustments and documented rationale.

    Stated by Aneurin Bevan University LHBStated completedThe respondent said that this action was complete when they made their response on 10 February 2026.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.3

  1. Position

    Using NEWS scale 2 for COPD patients at risk of hypercapnic respiratory failure is appropriate recognition, not downgrading.

    Stated by Welsh Ambulance Services NHS TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unsafe downgrading of NEWS scores for all patients with COPD when baseline oxygen saturations are unknown

Wider context from the report

“The totality of the evidence indicated that it was not unusual for NEWS scores to be downgraded if a patient had COPD, even when their baseline saturations were not known. The rationale being “COPD sufferers often have lower oxygen saturation levels”. Whilst this may be true, applying this to all COPD sufferers, I consider to be an unsafe practice. 1. Confirmation whether downgrading NEWS scores in the circumstances described is acceptable practice (please note that support for this position was provided by the Clinical Lead who has a training remit) 2. What action will be taken to ensure that more robust approach to clinical assessments will take place in the future. ”

Is this part of a recurring concern?

Yes — Unreliable clinical Early Warning Score systems for deterioration.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train all flow centre staff to calculate NEWS2 and monitor compliance through annual staff reviews.

Verbatim wording from the response

“NEWS2 was formally launched by the Health Board in September 2025 and all flow centre staff have completed the required training, with ongoing compliance monitored as part of annual staff reviews. As standard practice the call handling staff at the flow centre are trained to calculate the NEWS score based on the observations given and would not adjust this for COPD or other conditions. They now escalate all COPD patient referrals to the qualified nurse, who would consider the NEWS score in the context of the full details of the case including the available past medical history. The qualified nurse would then make any clinically appropriate adjustments to the NEWS2 parameters, with a clear clinical rationale documented.”

Source location

2026-0063 -Response from Anueron Bevan University Health Board
Page 2 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Launch and standardise NEWS2, including the COPD-specific oxygen saturation scale, across the Health Board.

Verbatim wording from the response

“The adaptation of the NEWS score in the context of patients with known hypercapnic respiratory failure (most commonly due to COPD) is recognised normal clinical practice. This was reinforced and standardised by the introduction of ‘NEWS2’ (first published 2017 but widely adopted across NHS Wales in 2025 – See Welsh Health Circular WHC/2025/002) which specifically has a different oxygen saturation scale for this purpose. Whilst it is recognised that not all patients with COPD will have confirmed hypercapnic respiratory failure and meet this criteria, there is recognition that patients with COPD exacerbations will often tolerate lower oxygen levels safely.”

Source location

2026-0063 -Response from Anueron Bevan University Health Board
Page 1 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Escalate all COPD referrals to qualified nurses for contextual NEWS2 assessment, clinically justified parameter adjustments and documented rationale.

Verbatim wording from the response

“NEWS2 was formally launched by the Health Board in September 2025 and all flow centre staff have completed the required training, with ongoing compliance monitored as part of annual staff reviews. As standard practice the call handling staff at the flow centre are trained to calculate the NEWS score based on the observations given and would not adjust this for COPD or other conditions. They now escalate all COPD patient referrals to the qualified nurse, who would consider the NEWS score in the context of the full details of the case including the available past medical history. The qualified nurse would then make any clinically appropriate adjustments to the NEWS2 parameters, with a clear clinical rationale documented.”

Source location

2026-0063 -Response from Anueron Bevan University Health Board
Page 2 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Using NEWS scale 2 for COPD patients at risk of hypercapnic respiratory failure is appropriate recognition, not downgrading.

Verbatim wording from the response

““Confirmation whether downgrading NEWS scores in the circumstances described is acceptable practice (please note that support for this position was provided by the Clinical Lead who has a training remit).””

Source location

2026-0063 - Response from Welsh Ambulance Service NHS Trust
Page 2 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

No further action is considered necessary beyond the organisational learning already shared.

Verbatim wording from the response

“With regard to “What action will be taken to ensure that more robust approach to clinical assessments will take place in the future.””

Source location

2026-0063 - Response from Welsh Ambulance Service NHS Trust
Page 3 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Adjusting NEWS oxygen-saturation scores can be acceptable for COPD patients with hypercapnic respiratory failure or lower baseline saturations, when clinically justified.

Verbatim wording from the response

“The adaptation of the NEWS score in the context of patients with known hypercapnic respiratory failure (most commonly due to COPD) is recognised normal clinical practice. This was reinforced and standardised by the introduction of ‘NEWS2’ (first published 2017 but widely adopted across NHS Wales in 2025 – See Welsh Health Circular WHC/2025/002) which specifically has a different oxygen saturation scale for this purpose. Whilst it is recognised that not all patients with COPD will have confirmed hypercapnic respiratory failure and meet this criteria, there is recognition that patients with COPD exacerbations will often tolerate lower oxygen levels safely.”

Source location

2026-0063 -Response from Anueron Bevan University Health Board
Page 1 · response
Published 10 February 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Change the electronic patient record so NEWS cannot be calculated without a complete set of observations.

    Stated by Welsh Ambulance Services NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 10 February 2026.
  2. 2

    Introduced an electronic patient record that automatically calculates NEWS after clinicians enter observations.

    Stated by Welsh Ambulance Services NHS TrustStated completedThe respondent said that this action was complete when they made their response on 10 February 2026.
  3. 3

    Undertook organisational learning arising from the concern and shared it within the organisation.

    Stated by Welsh Ambulance Services NHS TrustStated completedThe respondent said that this action was complete when they made their response on 10 February 2026.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Change the electronic patient record so NEWS cannot be calculated without a complete set of observations.

Verbatim wording from the response

“Organisational learning has taken place. In 2021 WAST introduced its ePCR. This electronic record calculation for NEWS is automated following entry of observation by attending clinician. It will be noted above the second NEWS recorded for Mrs Calvey was 4, this may suggest improvement in a patient’s condition. However, this score was calculated with an incomplete set of observation (temperature not repeated). Changes are being made to the ePCR that will stop a NEWS being calculated without a complete set of observations ensuring an accurate entry.”

Source location

2026-0063 - Response from Welsh Ambulance Service NHS Trust
Page 3 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduced an electronic patient record that automatically calculates NEWS after clinicians enter observations.

Verbatim wording from the response

“Organisational learning has taken place. In 2021 WAST introduced its ePCR. This electronic record calculation for NEWS is automated following entry of observation by attending clinician. It will be noted above the second NEWS recorded for Mrs Calvey was 4, this may suggest improvement in a patient’s condition. However, this score was calculated with an incomplete set of observation (temperature not repeated). Changes are being made to the ePCR that will stop a NEWS being calculated without a complete set of observations ensuring an accurate entry.”

Source location

2026-0063 - Response from Welsh Ambulance Service NHS Trust
Page 3 · response
Published 10 February 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertook organisational learning arising from the concern and shared it within the organisation.

Verbatim wording from the response

“Organisational learning has taken place. In 2021 WAST introduced its ePCR. This electronic record calculation for NEWS is automated following entry of observation by attending clinician. It will be noted above the second NEWS recorded for Mrs Calvey was 4, this may suggest improvement in a patient’s condition. However, this score was calculated with an incomplete set of observation (temperature not repeated). Changes are being made to the ePCR that will stop a NEWS being calculated without a complete set of observations ensuring an accurate entry.”

Source location

2026-0063 - Response from Welsh Ambulance Service NHS Trust
Page 3 · response
Published 10 February 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/2

Data last updated 7 September 2026