PFD report

Teresa Ann Bennett · Prevention of Future Deaths report

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Issued 14 Feb 2024•North West Wales

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
10

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised4

  1. Lack of a standard medication review practice
    Part of recurring concern: Failure to reliably conduct clinically required medication reviews
  2. Failure to conduct regular medication reviews when prescribing medicines that can depress the central nervous system
    Part of recurring concern: Failure to identify clinically significant medication risksPart of recurring concern: Failure to provide timely clinical follow-up after medication prescribingPart of recurring concern: Failure to reliably conduct clinically required medication reviews
  3. Failure to issue patients specific advice about associated medication risks
    Part of recurring concern: Failure to communicate clinically significant medication risks to patients
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.7

  1. Action

    Establish a managed Practice Quality and Governance Group covering North Wales services.

    Stated by Betsi Cadwaladr University LHBStated completedThe respondent said that this action was complete when they made their response on 22 February 2024.
  2. Action

    Add the Faculty of Pain Medicine opioid leaflet to the clinical system and provide it to patients at opioid reviews, initiation, or dose changes.

    Stated by Betsi Cadwaladr University LHBStated plannedThe respondent said that this action was planned when they made their response on 22 February 2024.
  3. Action

    Develop a Health Board policy defining medication-review standards and risk-priority levels for managed practices.

    Stated by Betsi Cadwaladr University LHBStated in progressThe respondent said that this action was in progress when they made their response on 22 February 2024.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of a standard medication review practice

Wider context from the report

“(2) No standard practice for medication reviews leading to a lack assurance that all pertinent matters will be covered and the approach varying between clinicians and practices. ”

Is this part of a recurring concern?

Yes — Failure to reliably conduct clinically required medication reviews.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to conduct regular medication reviews when prescribing medicines that can depress the central nervous system

Wider context from the report

“(3) The risk of inadvertent overdose in individuals like Ms Bennett, where medication that can cause e.g drowsiness and fatigue, is prescribed alongside strong opiates and other drugs that have the ability to depress the central nervous system when such medicines are prescribed without regular reviews nor specific advice in respect of the associated risks issued to patients e.g in Ms Bennett’s case, she was instructed to simply “remove old patch and apply new patch every 72 hours” ”

Is this part of a recurring concern?

Yes — Failure to identify clinically significant medication risks; Failure to provide timely clinical follow-up after medication prescribing; Failure to reliably conduct clinically required medication reviews.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to issue patients specific advice about associated medication risks

Wider context from the report

“(3) The risk of inadvertent overdose in individuals like Ms Bennett, where medication that can cause e.g drowsiness and fatigue, is prescribed alongside strong opiates and other drugs that have the ability to depress the central nervous system when such medicines are prescribed without regular reviews nor specific advice in respect of the associated risks issued to patients e.g in Ms Bennett’s case, she was instructed to simply “remove old patch and apply new patch every 72 hours” ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically significant medication risks to patients.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to meet the target frequency for monthly medication reviews

Wider context from the report

“(1) Lack of compliance with the target of 12-15 monthly medication reviews in Health Board managed GP practices. ”

Is this part of a recurring concern?

Yes — Failure to reliably conduct clinically required medication reviews.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish a managed Practice Quality and Governance Group covering North Wales services.

Verbatim wording from the response

“Practices will report their progress against medication review targets at assurance meetings that will be held regularly (every 2 months). These will be reported at a newly formed managed Practice Quality and Governance Group which will cover all North Wales services.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 2 · response
Published 22 February 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add the Faculty of Pain Medicine opioid leaflet to the clinical system and provide it to patients at opioid reviews, initiation, or dose changes.

Verbatim wording from the response

“Health Board Managed Practices will, from 01 May 2024, add the Faculty of Pain Medicine opioid leaflet onto the clinical system. This will be printed and given to patients on opioids at their medication review, or when opioids are started or doses changed. A copy of this leaflet is attached as an appendix.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 2 · response
Published 22 February 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a Health Board policy defining medication-review standards and risk-priority levels for managed practices.

Verbatim wording from the response

“A pan Health Board policy is now being developed to outline the standards for medication review within our managed practices. This will be completed by 30 June 2024.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 2 · response
Published 22 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Put practice-specific standard operating procedures in place for medication-review responsibilities and governance.

Verbatim wording from the response

“Standard Operating Procedures will then be put in place at each practice to add the detail of responsibility and governance of the process; this will differ at each practice due to staffing skill mix.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 2 · response
Published 22 February 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Risk-stratify patients lacking recent medication reviews to prioritise review according to medication-related risk.

Verbatim wording from the response

“We have commenced benchmarking work on 21 February 2024 for all Health Board managed practices to identify all patients on regular repeat medication who have not got a medication review documented in the notes in the last 12-15 months. This work will be completed by 31 May 2024. These patients will then be risk stratified for medication review. This will occur parallel to implementing new procedures as outlined below.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 1 · response
Published 22 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require practices to report medication-review progress against targets through regular assurance meetings.

Verbatim wording from the response

“Practices will report their progress against medication review targets at assurance meetings that will be held regularly (every 2 months). These will be reported at a newly formed managed Practice Quality and Governance Group which will cover all North Wales services.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 2 · response
Published 22 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide medication-risk warnings on pharmacy labels and patient information leaflets with advice for relevant opioid and patch-related scenarios.

Verbatim wording from the response

“Addressing the concerns regards patient information and their awareness of risks, additional warnings are included on pharmacy labels on the outside of medication boxes, which reference the risks of drowsiness. In addition, patient information leaflets are included in every box which outlines what to do in various scenarios e.g., increased drowsiness, if patches no longer giving pain relief, and if a patch falls off.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 2 · response
Published 22 February 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. 1

    Share learning with independent-contractor GP practices through primary-care governance processes.

    Stated by Betsi Cadwaladr University LHBStated plannedThe respondent said that this action was planned when they made their response on 22 February 2024.
  2. 2

    Benchmark patients in managed practices to identify those without a documented medication review in the past 12–15 months.

    Stated by Betsi Cadwaladr University LHBStated in progressThe respondent said that this action was in progress when they made their response on 22 February 2024.
  3. 3

    Include two opioid-prescribing sections in the mandatory medicines-management Local Enhanced Service for all Health Board-area GP practices.

    Stated by Betsi Cadwaladr University LHBStated plannedThe respondent said that this action was planned when they made their response on 22 February 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share learning with independent-contractor GP practices through primary-care governance processes.

Verbatim wording from the response

“Learning will be shared with independent contractor GP practices via the primary care governance processes.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 2 · response
Published 22 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Benchmark patients in managed practices to identify those without a documented medication review in the past 12–15 months.

Verbatim wording from the response

“We have commenced benchmarking work on 21 February 2024 for all Health Board managed practices to identify all patients on regular repeat medication who have not got a medication review documented in the notes in the last 12-15 months. This work will be completed by 31 May 2024. These patients will then be risk stratified for medication review. This will occur parallel to implementing new procedures as outlined below.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 1 · response
Published 22 February 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include two opioid-prescribing sections in the mandatory medicines-management Local Enhanced Service for all Health Board-area GP practices.

Verbatim wording from the response

“Our medicines management Local Enhanced Service (LES) running from April 2024 - March 2025 will contain two sections on opioid prescribing. This LES is applicable for all GP practices within the Health Board area and is mandatory.”

Source location

Response from Betsi Cadwaladr University Health Board
Page 2 · response
Published 22 February 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026