PFD report

Simon Healey · Prevention of Future Deaths report

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Issued 6 Dec 2018•Berkshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised4

  1. Lack of full critical care capacity in private hospitals
  2. Lack of specialised nursing expertise for post-operative patients at risk of leak or sepsis
    Part of recurring concern: Unreliable post-operative monitoring and clinical review
  3. Failure of escalation arrangements to provide emergency assessment by critical care-competent staff
    Part of recurring concern: Failure to escalate significant clinical concerns to appropriately senior cliniciansPart of recurring concern: Failure to take timely escalation action when safety thresholds are breachedPart of recurring concern: Unreliable escalation policy for care concerns
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Conduct a scoping exercise on providers’ assurance of staff awareness of NEWS and sepsis training.

    Stated by Independent Healthcare Providers NetworkStated plannedThe respondent said that this action was planned when they made their response on 12 May 2019.
  2. Action

    Discuss escalation policies in independent acute hospitals with the CQC.

    Stated by Independent Healthcare Providers NetworkStated plannedThe respondent said that this action was planned when they made their response on 12 May 2019.
  3. Action

    Encourage providers to establish formal service-level agreements with neighbouring providers for higher-acuity care transfers.

    Stated by Independent Healthcare Providers NetworkStated completedThe respondent said that this action was complete when they made their response on 12 May 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.5

  1. Position

    Independent hospitals already have clear processes to manage deterioration and arrange transfers to higher-acuity settings when necessary.

    Stated by Independent Healthcare Providers NetworkExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of full critical care capacity in private hospitals

Wider context from the report

“(1) I believe that the NEWS policies in place at private hospitals should be reviewed. This relates not only to awareness of the policy and sepsis training generally, but also consideration of the arrangements for escalating care where a patient becomes critically unwell. Most private hospitals do not have a full critical care capacity (in terms of facilities and staff) and rely instead on a consultant’s availability to attend and review the position. The Royal College of Physicians NEWS trigger thresholds have been adopted almost verbatim by this hospital, save for the category relating to the sickest patients. Whilst the trigger thresholds in the RCP documents do need to be tailored to the organisation in question, it would appear, based on the information I have been provided with, that something well below an “emergency response” can be provided in this hospital, and perhaps also the wider private sector. RCP guidelines clearly require “emergency assessment by a team with critical care competencies”. The escalation policy at Ramsay Healthcare hospitals currently (for a patient scoring 7 or above) is for the registered nurse “to immediately inform the RMO and named consultant. The named consultant to attend urgently and review the patient and agree action to be taken. Consider transfer of care to a level 2 or 3 clinical care facility i.e. HDU or ICU”. This policy clearly anticipates initial review by a consultant, outside the hospital, who may well not be available to attend on an emergency basis. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of specialised nursing expertise for post-operative patients at risk of leak or sepsis

Wider context from the report

“(2) We heard evidence that Berkshire Independent Hospital has performed 5 operations like this between 2016 and 2018, including Simon’s operation. Whilst the surgeon had experience of the procedure in the NHS, post-operative management is carried out in a general ward, caring for patients from a range of specialities. Nursing staff in this context may well never have cared for a patient after this operation, and not be familiar with the signs and symptoms to be aware of in particular, to alert clinical teams to signs which point towards leak and/or sepsis. I accept that private hospitals cannot realistically provide separate specialist wards for this. It does however raise the question of whether private hospitals should be carrying out procedures like this without specialised nurses and without facilities to escalate care without delay. ”

Is this part of a recurring concern?

Yes — Unreliable post-operative monitoring and clinical review.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of escalation arrangements to provide emergency assessment by critical care-competent staff

Wider context from the report

“(1) I believe that the NEWS policies in place at private hospitals should be reviewed. This relates not only to awareness of the policy and sepsis training generally, but also consideration of the arrangements for escalating care where a patient becomes critically unwell. Most private hospitals do not have a full critical care capacity (in terms of facilities and staff) and rely instead on a consultant’s availability to attend and review the position. The Royal College of Physicians NEWS trigger thresholds have been adopted almost verbatim by this hospital, save for the category relating to the sickest patients. Whilst the trigger thresholds in the RCP documents do need to be tailored to the organisation in question, it would appear, based on the information I have been provided with, that something well below an “emergency response” can be provided in this hospital, and perhaps also the wider private sector. RCP guidelines clearly require “emergency assessment by a team with critical care competencies”. The escalation policy at Ramsay Healthcare hospitals currently (for a patient scoring 7 or above) is for the registered nurse “to immediately inform the RMO and named consultant. The named consultant to attend urgently and review the patient and agree action to be taken. Consider transfer of care to a level 2 or 3 clinical care facility i.e. HDU or ICU”. This policy clearly anticipates initial review by a consultant, outside the hospital, who may well not be available to attend on an emergency basis. ”

Is this part of a recurring concern?

Yes — Failure to escalate significant clinical concerns to appropriately senior clinicians; Failure to take timely escalation action when safety thresholds are breached; Unreliable escalation policy for care concerns.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to conduct adequate and candid investigations of serious clinical events

Wider context from the report

“(3) The final concern relates to Berkshire Independent Hospital only. The hospital investigation into these events was inadequate, particularly in relation to the decision-making of the key player in this matter, ████████ There are 2 sentences in the report regarding his involvement, and it would appear, a simple acceptance of his view that this was no more than a recognised complication of this procedure. This organisation will not learn from said cases like this if their own investigations are inadequate. We heard some evidence of review of this procedure, but I suggest that this is considered very carefully, to ensure that the risk of future deaths is reduced by adequate and candid investigation. ”

Is this part of a recurring concern?

Yes — Inadequate safety incident investigations.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Conduct a scoping exercise on providers’ assurance of staff awareness of NEWS and sepsis training.

Verbatim wording from the response

“In order to support this agenda item, IHPN will undertake a scoping exercise on how providers assure themselves of levels of staff awareness of NEWS and on sepsis training. This will assist us to identify if these two elements of this unfortunate case are indeed reflected across the wider sector.”

Source location

2018-0378-Response-by-IHPN
Page 3 · response
Published 12 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss escalation policies in independent acute hospitals with the CQC.

Verbatim wording from the response

“IHPN’s formal engagement with the CQC includes frequent catch-up meetings to discuss quality themes across the sector. It also comprises joint CQC-IHPN seminars where providers share best practice and learn from each other. Previous seminars have focused on safety and well-led. We will be discussing escalation policies in independent acute hospitals with the CQC in February.”

Source location

2018-0378-Response-by-IHPN
Page 3 · response
Published 12 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Encourage providers to establish formal service-level agreements with neighbouring providers for higher-acuity care transfers.

Verbatim wording from the response

“It is clear from the CQC’s end of programme report that more work needs to be done to formalise the arrangements some independent providers have in place to deal with deteriorating patients and we have strongly encouraged all providers to have formal Service Level Agreements in place with neighbouring healthcare providers able to provide higher acuity care in the event of a patient’s health deteriorating unexpectedly. However, we are confident that the overall picture for the sector is good. IHPN members already have clear processes in place to manage deterioration and, where necessary, to arrange the transfer of patients to higher acuity settings.”

Source location

2018-0378-Response-by-IHPN
Page 4 · response
Published 12 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue a CQC learning programme to understand outstanding safety practice and support its adoption across independent healthcare providers.

Verbatim wording from the response

“The CQC’s State of care in independent acute hospitals published in April 2018 did cite examples of inconsistent monitoring of risks and examples where effective escalation did not occur within providers. In order to address this and other quality related findings, IHPN began a learning programme with the CQC to ensure that their view of what makes for outstanding care in the Safe domain is fully understood throughout the sector so that best practice can be adopted across the board.”

Source location

2018-0378-Response-by-IHPN
Page 3 · response
Published 12 May 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Independent hospitals already have clear processes to manage deterioration and arrange transfers to higher-acuity settings when necessary.

Verbatim wording from the response

“It is clear from the CQC’s end of programme report that more work needs to be done to formalise the arrangements some independent providers have in place to deal with deteriorating patients and we have strongly encouraged all providers to have formal Service Level Agreements in place with neighbouring healthcare providers able to provide higher acuity care in the event of a patient’s health deteriorating unexpectedly. However, we are confident that the overall picture for the sector is good. IHPN members already have clear processes in place to manage deterioration and, where necessary, to arrange the transfer of patients to higher acuity settings.”

Source location

2018-0378-Response-by-IHPN
Page 4 · response
Published 12 May 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

There is no evidence that patient transfers are particularly associated with hospitals lacking intensive-care facilities, and national guidance does not require on-site intensive care.

Verbatim wording from the response

“We are not aware of any evidence to suggest that transfers of patients are particularly associated with providers who do not have intensive care facilities, such as NHS community and district general hospitals, mental health inpatient units and some independent sector hospitals. The NICE guidelines on patient transfers do not suggest that patients should only be treated where there are”

Source location

2018-0378-Response-by-IHPN
Page 3 · response
Published 12 May 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Patient transfer does not indicate inappropriate originating care or admission, and independent hospitals can safely manage unanticipated deterioration through planned transfer arrangements.

Verbatim wording from the response

“Inter-hospital transfers are a well embedded mechanism to ensure that patients are treated in the most appropriate place should unanticipated complications arise. These transfers take place between providers of all types – from NHS providers to other NHS providers, from independent providers to independent providers, and from independent providers to NHS providers and vice versa.”

Source location

2018-0378-Response-by-IHPN
Page 3 · response
Published 12 May 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS hospitals are not the sole appropriate destination for deteriorating patients; some independent hospitals provide higher-acuity care and receive emergency transfers.

Verbatim wording from the response

“Some independent sector providers do also have higher acuity facilities including intensive care and high dependency units. It is not the case that NHS providers are the sole option when patients need to be transferred to a different setting from an independent provider and some independent hospitals receive more emergency transfers than they transfer out.”

Source location

2018-0378-Response-by-IHPN
Page 3 · response
Published 12 May 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Multi-skilled independent-sector nurses are trained and assessed to identify complications and care for acutely ill patients; their broad competencies are considered a strength.

Verbatim wording from the response

““RAMSAY, the same as most other independent health care providers, cares for patients who are admitted for varying elective surgical procedures. These procedures may be in different craft groups and one of the best practice elements the independent sector can demonstrate is the care provided by trained multi-skilled staff. These staff are skilled in caring for a variety of patients with a variety of conditions and surgical procedures. They develop skills in identifying post-operative complications and are trained in caring for the acutely ill patient; and gain competence (which is tested and assessed) in delivering care in many settings and for many patients with differing problems.””

Source location

2018-0378-Response-by-IHPN
Page 4 · response
Published 12 May 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.5

  1. 1

    Invite the CQC National Guardian to the Clinical Forum to raise the profile of Freedom to Speak Up Guardians in the independent sector.

    Stated by Independent Healthcare Providers NetworkStated completedThe respondent said that this action was complete when they made their response on 12 May 2019.
  2. 2

    Advocate to the Department of Health and Social Care and ambulance leaders for independent providers to be considered in the HSIB response.

    Stated by Independent Healthcare Providers NetworkStated in progressThe respondent said that this action was in progress when they made their response on 12 May 2019.
  3. 3

    Share this response with the Care Quality Commission through ongoing engagement.

    Stated by Independent Healthcare Providers NetworkStated plannedThe respondent said that this action was planned when they made their response on 12 May 2019.
  4. 4

    Request Ramsay Health Care to present lessons learned from the case to the IHPN Clinical Forum.

    Stated by Independent Healthcare Providers NetworkStated completedThe respondent said that this action was complete when they made their response on 12 May 2019.
  5. 5

    Inform all IHPN Board members about the coroner’s safety concerns.

    Stated by Independent Healthcare Providers NetworkStated completedThe respondent said that this action was complete when they made their response on 12 May 2019.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    The Department of Health and Social Care and Association of Ambulance Chief Executives are responsible for responding formally to the relevant HSIB safety recommendations.

    Stated by Independent Healthcare Providers NetworkRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Invite the CQC National Guardian to the Clinical Forum to raise the profile of Freedom to Speak Up Guardians in the independent sector.

Verbatim wording from the response

“IHPN has invited ████████ CQC’s National Guardian, to attend our Clinical Forum on 31 January to further raise the profile of Freedom to Speak Up Guardians in the independent sector.”

Source location

2018-0378-Response-by-IHPN
Page 5 · response
Published 12 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Advocate to the Department of Health and Social Care and ambulance leaders for independent providers to be considered in the HSIB response.

Verbatim wording from the response

“IHPN have approached the Department of Health and Social Care and the Association of Ambulance Chief Executives who are required to formally respond to the safety recommendations of the above mentioned HSIB report and seek to ensure that independent providers are considered in the response.”

Source location

2018-0378-Response-by-IHPN
Page 4 · response
Published 12 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share this response with the Care Quality Commission through ongoing engagement.

Verbatim wording from the response

“In preparing this response IHPN has liaised with Ramsay Health Care UK who have been open in sharing their response with us and demonstrated their eagerness to contribute to sector learning. We will also be sharing this response with the Care Quality Commission (CQC) as part of our ongoing engagement programme.”

Source location

2018-0378-Response-by-IHPN
Page 1 · response
Published 12 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Request Ramsay Health Care to present lessons learned from the case to the IHPN Clinical Forum.

Verbatim wording from the response

“IHPN facilitates a Clinical Forum that brings together Directors of Clinical Governance, Chief Nurses and Medical Directors from across our membership. The premise behind the forum is that providers do not compete on safety and it has proved an excellent medium for members to share best practice and to learn from each other. IHPN has asked Ramsay Health Care to present their lessons learned from this case to the forum.”

Source location

2018-0378-Response-by-IHPN
Page 3 · response
Published 12 May 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Inform all IHPN Board members about the coroner’s safety concerns.

Verbatim wording from the response

“All IHPN Board members have been made aware of your letter to me in my capacity as Chief Executive of IHPN. The Chief Executives of the majority of independent sector corporate hospital providers are represented on the IHPN Board.”

Source location

2018-0378-Response-by-IHPN
Page 1 · response
Published 12 May 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The Department of Health and Social Care and Association of Ambulance Chief Executives are responsible for responding formally to the relevant HSIB safety recommendations.

Verbatim wording from the response

“IHPN have approached the Department of Health and Social Care and the Association of Ambulance Chief Executives who are required to formally respond to the safety recommendations of the above mentioned HSIB report and seek to ensure that independent providers are considered in the response.”

Source location

2018-0378-Response-by-IHPN
Page 4 · response
Published 12 May 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026