PFD report

Finnulla Catherine MARTIN · Prevention of Future Deaths report

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Issued 29 Apr 2015•Inner North London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
13

Raised in this report

Recipients
3

Named on the report

Responses found
1

Of 3 recipients

Stated actions
10

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised13

  1. Failure to obtain the triage record before patient assessment
    Part of recurring concern: Unreliable access to relevant clinical records for safe care
  2. Unavailability of triage records of patient attendance
    Part of recurring concern: Unreliable access to relevant clinical records for safe care
  3. Failure to ask patients about thoughts of suicide
    Part of recurring concern: Inadequate mental health risk assessmentPart of recurring concern: Unreliable assessment of suicide and self-harm risk
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.6

  1. Action

    Agree which aspects of the Medway system Camden and Islington staff will use.

    Stated by Whittington Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 29 April 2015.
  2. Action

    Develop a written Medway user guide for Camden and Islington staff.

    Stated by Whittington Health NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 29 April 2015.
  3. Action

    Develop and finalise Emergency Department guidelines for patients brought by police.

    Stated by Whittington Health NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 29 April 2015.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The triage assessment was recorded electronically, including the patient’s arrival, assessment, police attendance and high risk of self-harm.

    Stated by Whittington Health NHS TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to obtain the triage record before patient assessment

Wider context from the report

“2. The team then saw a patient without waiting to obtain the triage record created by Whittington Hospital Trust staff. ”

Is this part of a recurring concern?

Yes — Unreliable access to relevant clinical records for safe care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unavailability of triage records of patient attendance

Wider context from the report

“2. I was told at inquest by Camden & Islington that the Whittington had been unable to locate the Whittington triage record of Ms Martin’s attendance, and I did not discover any record of the call made by Ms Martin’s sister to the emergency department that night. ”

Is this part of a recurring concern?

Yes — Unreliable access to relevant clinical records for safe care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ask patients about thoughts of suicide

Wider context from the report

“3. The doctor did not ask Ms Martin about thoughts of suicide within the context of her earlier declaration that she would die that night. ”

Is this part of a recurring concern?

Yes — Inadequate mental health risk assessment; Unreliable assessment of suicide and self-harm risk.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to establish the circumstances leading to police involvement and the identity of the caller

Wider context from the report

“5. He did not address his mind to what had led up to the police being called for Ms Martin, nor who had called them. ”

Is this part of a recurring concern?

Yes — Incomplete clinical history-taking.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of clarity about protocols for receiving information from police officers accompanying voluntary patients

Wider context from the report

“1. It seemed from the evidence I heard that the Camden and Islington Trust psychiatry liaison team (doctor and nurse) operating at Whittington Hospital on the night of 15 November 2015, were not wholly clear about the protocols for receipt of information from police officers bringing patients into hospital on a voluntary basis. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in passing family information to the psychiatry liaison team

Wider context from the report

“8. The crisis team did not pass on information received from Ms Martin’s sister to the psychiatry liaison team with a sufficient degree of urgency to ensure that this was taken into consideration before the interview with Ms Martin was concluded. ”

Is this part of a recurring concern?

Yes — Unreliable gathering and use of collateral information in mental health assessments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Confusion about voluntary attendance of patients with mental health needs accompanied by police

Wider context from the report

“2. As I have indicated above, the confusion surrounding voluntary attendance of a patient with mental health needs accompanied by the police, suggests a multi agency discussion and agreement would be beneficial. ”

Is this part of a recurring concern?

Yes — Unsafe police conveyance of mental health patients.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record calls from family members to the emergency department

Wider context from the report

“2. I was told at inquest by Camden & Islington that the Whittington had been unable to locate the Whittington triage record of Ms Martin’s attendance, and I did not discover any record of the call made by Ms Martin’s sister to the emergency department that night. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to characterise urgent police contact as an emergency after a patient leaves hospital

Wider context from the report

“7. When they obtained this afterwards and then realised that Ms Martin had left the hospital, they contacted the police but did not characterise this as an emergency. ”

Is this part of a recurring concern?

Yes — Failure to escalate safety concerns after a high-risk patient leaves hospital.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to obtain collateral history from family members before concluding the interview

Wider context from the report

“6. Neither doctor nor nurse obtained a collateral history of events from a family member before concluding their interview with Ms Martin. ”

Is this part of a recurring concern?

Yes — Failure to incorporate relevant collateral and professional views into clinical assessment; Failure to obtain relevant collateral information from family and social supports; Incomplete clinical history-taking; Unreliable gathering and use of collateral information in mental health assessments.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Confusion about voluntary attendance of patients with mental health needs accompanied by police

Wider context from the report

“1. There seemed to be some degree of confusion surrounding the voluntary attendance of a patient with mental health needs accompanied by the police, that suggests a multi agency discussion and agreement would be beneficial. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to record critical information disclosed to police call handlers

Wider context from the report

“1. The police call handler who spoke to Ms Martin did not record that she said: “I need to jump a balcony”. This was important information. ”

Is this part of a recurring concern?

Yes — Unreliable recording of safety-critical police contacts.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ask patients about thoughts of harming another person

Wider context from the report

“4. He did not ask her about any thoughts of harming another person, regardless of the fact he was not aware that she had threatened this. ”

Is this part of a recurring concern?

Yes — Inadequate mental health risk assessment.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Agree which aspects of the Medway system Camden and Islington staff will use.

Verbatim wording from the response

“Recommendation: For all Camden and Islington Foundation Trust employees and associated locum staff to have good understanding of the Emergency Department computer system “Medway” to improve information available to them”

Source location

2015-0173-Whittington-Health-NHS-Trust
Page 4 · response
Published 29 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop a written Medway user guide for Camden and Islington staff.

Verbatim wording from the response

“Key Action(s): Provide written guide on use of Emergency Department computer system”

Source location

2015-0173-Whittington-Health-NHS-Trust
Page 4 · response
Published 29 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and finalise Emergency Department guidelines for patients brought by police.

Verbatim wording from the response

“a) Development of care guidelines relating to patients brought into the Emergency Department by the police.”

Source location

2015-0173-Whittington-Health-NHS-Trust
Page 2 · response
Published 29 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Agree a local standard operating procedure for recording calls to the Emergency Department.

Verbatim wording from the response

“To agree a local standard operating procedure”

Source location

2015-0173-Whittington-Health-NHS-Trust
Page 4 · response
Published 29 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Repeat training for Camden and Islington staff on the Medway system.

Verbatim wording from the response

“To repeat training on the Medway system”

Source location

2015-0173-Whittington-Health-NHS-Trust
Page 4 · response
Published 29 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Pilot the mental health assessment proforma and make it available to mental health colleagues.

Verbatim wording from the response

“b) To implement use of a mental health Proforma to improve the quality of assessments and ensure this is available to mental health colleagues”

Source location

2015-0173-Whittington-Health-NHS-Trust
Page 2 · response
Published 29 April 2015

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The triage assessment was recorded electronically, including the patient’s arrival, assessment, police attendance and high risk of self-harm.

Verbatim wording from the response

“Whittington Health response – all triage assessments are recorded electronically. Patient FM was triaged. Arrived with police at 21:00 and was assessed and triaged at 21:15: Pt brought in by police c/o suicidal ideations. Family concerned about patient. Patient voluntary. pmh: unknown. National Triage category – mental illness – category 2 very urgent- discriminator – high risk of self-harm”

Source location

2015-0173-Whittington-Health-NHS-Trust
Page 4 · response
Published 29 April 2015

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Agree and develop a risk assessment tool to identify Emergency Department calls requiring action.

    Stated by Whittington Health NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 29 April 2015.
  2. 2

    Train staff on the call risk assessment tool and audit its impact.

    Stated by Whittington Health NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 29 April 2015.
  3. 3

    Engage senior police colleagues through Emergency Department Board discussions.

    Stated by Whittington Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 29 April 2015.
  4. 4

    Establish an operational group with Camden and Islington Mental Health Trust, including police representation, to oversee communication, processes and governance.

    Stated by Whittington Health NHS TrustStated completedThe respondent said that this action was complete when they made their response on 29 April 2015.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Agree and develop a risk assessment tool to identify Emergency Department calls requiring action.

Verbatim wording from the response

“Key Action(s): To agree and develop a risk assessment tool to identify calls that requires action and those that do not.”

Source location

2015-0173-Whittington-Health-NHS-Trust
Page 4 · response
Published 29 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train staff on the call risk assessment tool and audit its impact.

Verbatim wording from the response

“Key Action(s): To agree and develop a risk assessment tool to identify calls that requires action and those that do not.”

Source location

2015-0173-Whittington-Health-NHS-Trust
Page 4 · response
Published 29 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Engage senior police colleagues through Emergency Department Board discussions.

Verbatim wording from the response

“c) Senior police colleagues from Islington have attended ED Board May 18th. Planning to invite Haringey in July TBC”

Source location

2015-0173-Whittington-Health-NHS-Trust
Page 2 · response
Published 29 April 2015

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish an operational group with Camden and Islington Mental Health Trust, including police representation, to oversee communication, processes and governance.

Verbatim wording from the response

“Key Action(s): To develop a new operational group between Whittington Health and Camden & Islington Mental Health Trust to improve communication, operational processes and oversee governance. To invite police representation as require”

Source location

2015-0173-Whittington-Health-NHS-Trust
Page 3 · response
Published 29 April 2015

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026