PFD report

Robert Arthur Davidson · Prevention of Future Deaths report

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Issued 13 Oct 2016•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
4

Raised in this report

Recipients
5

Named on the report

Responses found
5

Of 5 recipients

Stated actions
9

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised4

  1. Failure to train care staff in basic emergency call processes
    Part of recurring concern: Failure to ensure care staff can initiate appropriate emergency calls
  2. Lack of objectively assessed basic training and competence standards for HCAs
    Part of recurring concern: Inadequate training and competence assurance for carers providing care
  3. Failure to train care staff in CPR and choking procedures
    Part of recurring concern: Inadequate staff competence to provide first aidPart of recurring concern: Unsafe implementation of choking-risk prevention measures
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.9

  1. Action

    Continue embedding all organisational policies and procedures at Aran Court.

    Stated by Avery Healthcare GroupStated in progressThe respondent said that this action was in progress when they made their response on 26 February 2017.
  2. Action

    Implement an additional action plan and timetable responding to the inquest findings.

    Stated by Avery Healthcare GroupStated completedThe respondent said that this action was complete when they made their response on 26 February 2017.
  3. Action

    Inspect care homes’ emergency response, staff training, induction, and transfer-risk arrangements, including follow-up checks against the reported concerns.

    Stated by Care Quality CommissionStated completedThe respondent said that this action was complete when they made their response on 26 February 2017.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.10

  1. Position

    Emergency first aid and basic life-support training is considered an appropriate level of training for staff responding to choking and CPR situations.

    Stated by Avery Healthcare GroupExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to train care staff in basic emergency call processes

Wider context from the report

“1. During the inquest I heard evidence that Health care staff had not been trained on basic process as follows: • Making 999 calls – to obtain an outside line caller’s needed to first dial “9”. The HCA instructed to make the 999 call did not know this so the call was unsuccessful. The registered nurse looking after the patient whilst he was choking had to make the 999 call resulting in her leaving the patient. • When to Start CPR. The RGN and HCA (Health Care Assistants) staff had received no training on the CPR and choking policy The concern is that staff are not trained in basic processes and therefore not able to deal with emergency situations. ”

Is this part of a recurring concern?

Yes — Failure to ensure care staff can initiate appropriate emergency calls.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of objectively assessed basic training and competence standards for HCAs

Wider context from the report

“2. The two HCA’s had no experience or basic training before starting work as HCA’s. They had limited understanding of conditions and processes. Consideration needs to be given as to whether there should be mandatory training or minimum standards, which are objectively assessed, to ensure HCA’s have the necessary knowledge and understanding to undertake their role. ”

Is this part of a recurring concern?

Yes — Inadequate training and competence assurance for carers providing care.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to train care staff in CPR and choking procedures

Wider context from the report

“1. During the inquest I heard evidence that Health care staff had not been trained on basic process as follows: • Making 999 calls – to obtain an outside line caller’s needed to first dial “9”. The HCA instructed to make the 999 call did not know this so the call was unsuccessful. The registered nurse looking after the patient whilst he was choking had to make the 999 call resulting in her leaving the patient. • When to Start CPR. The RGN and HCA (Health Care Assistants) staff had received no training on the CPR and choking policy The concern is that staff are not trained in basic processes and therefore not able to deal with emergency situations. ”

Is this part of a recurring concern?

Yes — Inadequate staff competence to provide first aid; Unsafe implementation of choking-risk prevention measures.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to highlight essential patient information during transfers between care homes

Wider context from the report

“3. The deceased PICA behaviour was not highlighted or identified on his transfer between care homes. Some process or direction from the governing body needs to be provided to care homes to ensure essential information is provided and highlighted when patients are transferred. ”

Is this part of a recurring concern?

Yes — Unreliable healthcare patient transfer processes; Unreliable inter-agency information sharing for coordinated care.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue embedding all organisational policies and procedures at Aran Court.

Verbatim wording from the response

“Unfortunately, whilst under the Restful Homes Group tenure, Aran Court had very few of these processes in place and where systems or processes were in situ they were often substandard. It remains an ongoing process to fully embed all of Avery’s policies and procedures and in light of the inquests findings an additional action plan and timetable for action has been implemented.”

Source location

2016-0363-Response-by-Avery
Page 2 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement an additional action plan and timetable responding to the inquest findings.

Verbatim wording from the response

“Unfortunately, whilst under the Restful Homes Group tenure, Aran Court had very few of these processes in place and where systems or processes were in situ they were often substandard. It remains an ongoing process to fully embed all of Avery’s policies and procedures and in light of the inquests findings an additional action plan and timetable for action has been implemented.”

Source location

2016-0363-Response-by-Avery
Page 2 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Inspect care homes’ emergency response, staff training, induction, and transfer-risk arrangements, including follow-up checks against the reported concerns.

Verbatim wording from the response

“During the course of the CQC focused inspection of Aran Court Care Centre on 09 March 2016, we found systems in place to ensure that nurses had training in emergency first aid. Emergency First Aid at work training provides delegates with an extensive first aid skill set so that they can identify incidents and manage them appropriately, whether the patient is conscious or unconscious. The course is designed to include first aid priorities, managing incidents, basic life support (CPR), unconsciousness, control of bleeding, burns and scolds, recording and reporting First Aid Priorities.”

Source location

2016-0363-Response-by-Care-Quality-Commission
Page 2 · response
Published 26 February 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Incorporate Care Certificate standards into guidance for providers and assess induction compliance during inspections.

Verbatim wording from the response

“CQC refers to the Care Certificate in the ‘Guidance for providers on meeting the regulations. The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014’. The guidance states, “That providers must have an induction programme that prepares staff for their role. It is expected that providers that employ healthcare assistants and social care staff support workers, should follow the Care Certificate standards to make sure new staff are supported, skilled and assessed as competent to carry out their roles”. CQC therefore on inspection looks to see if the provider’s induction incorporates the Care Certificate standards.”

Source location

2016-0363-Response-by-Care-Quality-Commission
Page 4 · response
Published 26 February 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Raise the transfer and discharge communication lessons from the incident in a forthcoming quarterly Safety 1st bulletin shared across Amore Care Homes.

Verbatim wording from the response

“• This incident and the lessons learnt from it i.e. to ensure effective communication at the point of a resident’s transfer or discharge to another provider will be raised in a forthcoming issue of our quarterly Safety 1st bulletin which is shared across all of our Amore Care Homes.”

Source location

2016-0363-Response-by-Priory-Group
Page 2 · response
Published 26 February 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Highlight to home staff the requirement to complete Form AM32 Transfer Discharge records, including prompts for key information such as PCA behaviour.

Verbatim wording from the response

“• We will also highlight the requirement for our home staff to complete Form AM32 Transfer Discharge record. This form is completed in accordance with Policy AM27 Admission, Transfer and Discharge (July 2016). The form contains prompts for staff to record key information such as PCA behaviour. The completed form is then provided to staff at the receiving organisation at the point of the resident’s transfer or discharge.”

Source location

2016-0363-Response-by-Priory-Group
Page 2 · response
Published 26 February 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue working with Skills for Care to improve adult social care workforce skills.

Verbatim wording from the response

“The Department is also continuing to work closely with our delivery partner, Skills for Care, a partner in the sector skills council for social care, to improve the level of skills of the adult social care workforce.”

Source location

2016-0363-Response-by-Department-of-Health
Page 2 · response
Published 26 February 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide £12 million through the Workforce Development Fund to support adult social care employers with workforce training and qualifications.

Verbatim wording from the response

“The Department is providing significant levels of funding to support training and development for the care workforce. In 2016/17, DH will invest £12m through the Workforce Development Fund which provides support to employers on modules and qualifications for their workers in adult services in the private and voluntary sectors.”

Source location

2016-0363-Response-by-Department-of-Health
Page 2 · response
Published 26 February 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain the Care Certificate as an induction and development standard covering safe, effective care for health and social care workers.

Verbatim wording from the response

“In April 2015, the Government introduced the Care Certificate (as recommended by Camilla Cavendish in her July 2013 review), which is helping to ensure that support workers and their employers can deliver a consistently high quality standard of safe, effective and compassionate care. It includes 15 standards and outcomes that health and social care workers – in hospitals, care homes and people’s own homes – should know and be able to deliver in their daily work. Regarded as ‘best practice’ for the induction of new health and care assistants, it is also offering existing staff an opportunity to refresh or improve their knowledge.”

Source location

2016-0363-Response-by-Department-of-Health
Page 1 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Emergency first aid and basic life-support training is considered an appropriate level of training for staff responding to choking and CPR situations.

Verbatim wording from the response

“As a provider Avery Healthcare does have appropriate systems and documentation in situ to address each of the above points.”

Source location

2016-0363-Response-by-Avery
Page 1 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Comprehensive pre-admission and transfer documentation is considered sufficient to identify relevant clinical risks when completed correctly.

Verbatim wording from the response

“As a provider Avery Healthcare does have appropriate systems and documentation in situ to address each of the above points.”

Source location

2016-0363-Response-by-Avery
Page 1 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruitment, induction and care-certificate arrangements are considered sufficient to ensure HCAs have appropriate qualities, aptitude and role preparation.

Verbatim wording from the response

“As a provider Avery Healthcare does have appropriate systems and documentation in situ to address each of the above points.”

Source location

2016-0363-Response-by-Avery
Page 1 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The orientation checklist is considered sufficient to ensure staff understand telephone, nurse-call and emergency procedures.

Verbatim wording from the response

“As a provider Avery Healthcare does have appropriate systems and documentation in situ to address each of the above points.”

Source location

2016-0363-Response-by-Avery
Page 1 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing emergency first-aid training, shift reminders and staff competence checks were considered sufficient to address emergency response concerns.

Verbatim wording from the response

“During the course of the CQC focused inspection of Aran Court Care Centre on 09 March 2016, we found systems in place to ensure that nurses had training in emergency first aid. Emergency First Aid at work training provides delegates with an extensive first aid skill set so that they can identify incidents and manage them appropriately, whether the patient is conscious or unconscious. The course is designed to include first aid priorities, managing incidents, basic life support (CPR), unconsciousness, control of bleeding, burns and scolds, recording and reporting First Aid Priorities.”

Source location

2016-0363-Response-by-Care-Quality-Commission
Page 2 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Care Certificate induction standards and workplace competence assessment were considered sufficient to ensure HCAs had necessary knowledge and skills.

Verbatim wording from the response

“The Care Certificate was developed jointly by Skills for Care, Health Education England and Skills for Health, and introduced on 01 April 2015. These Care Certificate standards apply across both social care and health, and link to the national occupational standards. The Care Certificate is designed for new HCA staff, it also offers opportunities for existing staff to refresh or improve their knowledge. The new standards encapsulated in the Care Certificate should ensure that the health and social care workers have the required values, behaviours, competences and skills to provide high quality, compassionate care.”

Source location

2016-0363-Response-by-Care-Quality-Commission
Page 3 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing admission and handover documents were considered sufficient to capture known risks during transfers when completed appropriately.

Verbatim wording from the response

“CQC expects that providers should actively work with others, both internal and external, to make sure the care and treatment remains safe for people using the service. When people move between services or providers, Regulation 12(2) (The Regulations) requires providers to undertake appropriate risk assessments to make sure service users’ safety is not compromised. This includes when they move between or to other bodies who may not be registered with CQC. At the inspection on 14 November 2016 at Aran Court Care Centre, we looked at Avery Homes RH Limited’s admission assessment document. This is the provider’s transfer document. Whilst we did not look specifically at Mr Davidson’s transfer document, we saw that if this admission document was completed appropriately and with sufficient detail, the information needed to ensure that where people were known to be at risk would be captured.”

Source location

2016-0363-Response-by-Care-Quality-Commission
Page 5 · response
Published 26 February 2017

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

System-wide direction on identifying essential transfer information is directed to the governing body, such as the regulator or relevant health department.

Verbatim wording from the response

“Whilst we understand that you have directed this matter of concern to be dealt with by the governing body (which we take to understand either the regulator the Care Quality Commission or the Department of Health or NHS England) we hope that you will be reassured by the actions that we intend to take in respect of this matter.”

Source location

2016-0363-Response-by-Priory-Group
Page 1 · response
Published 26 February 2017

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The commissioning organisation should ensure receiving care homes can meet transferred patients’ needs; the Care Quality Commission may comment on this.

Verbatim wording from the response

“It is essential that information is communicated between organisations when a patient is transferred. In this case between Jubilee Gardens and Aran Court Care Centre. Had Aran Court Care Centre been aware of Mr Davidson’s condition they would have been aware of the need for additional, possibly 1:1, care. The commissioning organisation should be satisfied that the organisation to which Mr Davidson was being admitted were able to meet his care needs. The care home will be registered with and regulated by the Care Quality Commission, to whom this Regulation 28 report has also been sent, and they may wish to comment in respect of this issue.”

Source location

2016-0363-Response-by-NHS-England
Page 2 · response
Published 26 February 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Care homes are responsible for providing and maintaining staff training, including emergency telephone, CPR and choking procedures.

Verbatim wording from the response

“Care organisations, including homes such as Aran Court Care Centre, are responsible for the induction and training of their staff. This should include the use of the telephone in emergency situations. Basic CPR training is a minimal expectation of those working in care settings. It is the responsibility of the care home to provide this training and ensuring that staff maintains their competence through regular updates. It may be necessary for the care home to access training in the NHS to meet these requirements.”

Source location

2016-0363-Response-by-NHS-England
Page 1 · response
Published 26 February 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
5/5

Data last updated 7 September 2026