PFD report

Alexander James Davidson · Prevention of Future Deaths report

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Issued 2 May 2019•Nottinghamshire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
5

Raised in this report

Recipients
8

Named on the report

Responses found
2

Of 8 recipients

Stated actions
4

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised5

  1. Delays in updating electronic patient records with NHS 111 triage documents
    Part of recurring concern: Electronic patient records failing to make relevant clinical information available and actionable
  2. Failure to adapt NHS 111 telephone triage questions and wording for young and vulnerable patients
    Part of recurring concern: Telephone triage that is unreliable and can delay necessary carePart of recurring concern: Unreliable NHS 111 clinical triage algorithms and systems
  3. Variation in admission for observation of paediatric patients returning to the Emergency Department
    Part of recurring concern: Unreliable management of patients returning to emergency departments soon after discharge
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Review the vomiting question to address callers’ unfamiliarity with the term “coffee-grounds”.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 29 July 2019.
  2. Action

    Review the gastrointestinal pathways, including diarrhoea and vomiting, clinical evidence on haematemesis, and whether user research could improve triage questions.

    Stated by NHS EnglandStated in progressThe respondent said that this action was in progress when they made their response on 29 July 2019.
  3. Action

    Add “soil” to the supporting information for the question about vomiting blood.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 29 July 2019.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    Communication training, monthly audits, adaptable questioning and clinician transfer routes provide sufficient support for young or vulnerable callers.

    Stated by NHS EnglandExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in updating electronic patient records with NHS 111 triage documents

Wider context from the report

“(3) The NHS 111 telephone triage service provides an electronic copy of the patient triage notes to the patient’s GP within minutes of the call ending. There was a delay of 7 days in the GP surgery uploading the 111 triage document to Alex’s patient record. This prevented Alex’s GP from reviewing the triage note prior to his consultation with the patient. There is no guidance as to expected practise with regards to the timely updating of electronic patient records, and as a result delays are all too frequent. ”

Is this part of a recurring concern?

Yes — Electronic patient records failing to make relevant clinical information available and actionable.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to adapt NHS 111 telephone triage questions and wording for young and vulnerable patients

Wider context from the report

“(1) The NHS 111 telephone triage service uses the NHS Pathways computer system to triage patients via pre-determined question/answer based algorithms. The pre-determined questions are the same whether the caller is an adult or a child. Alex struggled to comprehend some of the medical terminology used during these calls. Call handlers are not permitted to deviate from the prescribed wording of the pre-determined questions, and this created confusion and inconsistency in the patient’s answers. Consideration should be given as to how young and/or vulnerable patients can be assisted to provide accurate information about their symptoms. ”

Is this part of a recurring concern?

Yes — Telephone triage that is unreliable and can delay necessary care; Unreliable NHS 111 clinical triage algorithms and systems.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Variation in admission for observation of paediatric patients returning to the Emergency Department

Wider context from the report

“(5) Patients who make an unscheduled return to the Emergency Department within 72 hours of discharge are required to have a review undertaken by an ED Consultant, or a ST4 trainee or above in the absence of a Consultant on the ‘shop floor’: RCEM Guidance June 2016. Some hospitals will admit returning paediatric patients for observation but practise seems to vary doctor-to-doctor and across Trusts. Consideration ought to be given to a national approach. ”

Is this part of a recurring concern?

Yes — Unreliable management of patients returning to emergency departments soon after discharge.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Unclear NHS Pathways algorithm for exploring ‘soil’ or ‘coffee ground’ vomit during telephone triage

Wider context from the report

“(2) The NHS Pathways algorithm for triaging vomiting and diarrhoea symptoms is unclear as patients may fail to understand what is meant by ‘soil’ or ‘coffee ground’ vomit. Consideration should be given to how this important diagnostic feature can be explored during telephone triage, especially when the patient is young and/or vulnerable. ”

Is this part of a recurring concern?

Yes — Telephone triage that is unreliable and can delay necessary care; Unreliable NHS 111 clinical triage algorithms and systems.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of standard lipase/amylase testing for patients under 18 with relevant abdominal symptoms

Wider context from the report

“(4) Adults presenting to their GP or Emergency Department with abdominal symptoms receive a lipase and/or amylase blood test as part of the standard package of blood testing. The levels of each of these enzymes can be used to diagnose pancreatitis. Patients under the age of 18 years are not offered this testing as standard, on the basis that pancreatitis is rare in paediatric patients. I heard anecdotal evidence of some doctors at Kingsmill Hospital now add this test to the standard admission bloods for older teenage patients who present with non-specific abdominal symptoms but the NICE guidance (September 2018) is not explicit in this regard. I heard evidence as to the increasing prevalence of gallstone pancreatitis in young people, in line with an increase in childhood obesity. Consideration ought to be given to a national approach for lipase/amylase testing in young people with relevant symptoms. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the vomiting question to address callers’ unfamiliarity with the term “coffee-grounds”.

Verbatim wording from the response

“In 2018 NHS Pathways reviewed the question that asks about dark brown or black vomit in view of the concern that callers may not be familiar with the term ‘coffee-grounds’. Removing the 'coffee-grounds' description could result in over referral as dark/black fluid alone without texture ('bits') could be drinks (e.g. cola, coffee, Guinness) or other dietary intake that has been vomited. The reference to coffee-grounds is a texture that is reasonably specific to haematemesis and this is commonly used in health-related literature, whereas cola is not. NHS.uk also refer to coffee-ground appearance only.”

Source location

2019-0149-Response-by-NHS-Digital
Page 5 · response
Published 29 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the gastrointestinal pathways, including diarrhoea and vomiting, clinical evidence on haematemesis, and whether user research could improve triage questions.

Verbatim wording from the response

“NHS Pathways are, as part of routine review and governance procedures, conducting a review of the gastrointestinal suite of pathways (including the diarrhoea and vomiting pathways), with changes planned for Release 19 (which will be deployed May 2020). As part of this review, the clinical evidence related to haematemesis will be reviewed with consideration also given as to whether user research will be helpful in improving triage questions and the identification of haematemesis.”

Source location

2019-0149-Response-by-NHS-Digital
Page 5 · response
Published 29 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add “soil” to the supporting information for the question about vomiting blood.

Verbatim wording from the response

“In 2016 NHS Pathways added reference to ‘soil’ in the ‘supporting information’ of the question asking about vomiting blood.”

Source location

2019-0149-Response-by-NHS-Digital
Page 5 · response
Published 29 July 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reconsider the scope of the pancreatitis guideline at its next review, including whether it should address lipase or amylase testing accuracy in young people.

Verbatim wording from the response

“Our guideline on pancreatitis (NG104) notes (in section 1.2) that “Diagnosis of acute pancreatitis is confirmed by testing blood lipase or amylase levels, which are usually raised. If raised levels are not found, abdominal CT may confirm pancreatic inflammation”. However, because the purpose of the guideline is to recommend treatments following diagnosis of acute pancreatitis, the accuracy of lipase or amylase in young people is not considered in it. Nevertheless, in the light of your letter, we’ll reconsider the scope of the guideline when it is next reviewed.”

Source location

2019-0149-Response-by-NICE
Page 1 · response
Published 29 July 2019

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Communication training, monthly audits, adaptable questioning and clinician transfer routes provide sufficient support for young or vulnerable callers.

Verbatim wording from the response

“Call handlers are permitted to deviate from the exact wording presented by the system to a certain extent as each question has supplementary text called ‘supporting information’; the purpose of which is to guide the call handler to form additional probing questions or alternative ways of phrasing a question if a patient/caller might not understand what’s being asked.”

Source location

2019-0149-Response-by-NHS-Digital
Page 3 · response
Published 29 July 2019

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The coffee-ground description is clinically specific and supported by explanatory text; removing it could cause inappropriate over-referral.

Verbatim wording from the response

“The question (see example below) currently asks whether there has been ‘dark brown or black vomit, like coffee-grounds’.”

Source location

2019-0149-Response-by-NHS-Digital
Page 4 · response
Published 29 July 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    NHS England and NHS Improvement are responsible for ensuring appropriate staffing levels and skill mix in Accident and Emergency Departments.

    Stated by National Institute for Health and Care ExcellenceRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

NHS England and NHS Improvement are responsible for ensuring appropriate staffing levels and skill mix in Accident and Emergency Departments.

Verbatim wording from the response

“NHS England and NHS Improvement, rather than NICE are jointly responsible for helping NHS providers to achieve the right levels and mix of staff, including in Accident and Emergency Departments.”

Source location

2019-0149-Response-by-NICE
Page 1 · response
Published 29 July 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
2/8

Data last updated 7 September 2026