PFD report

Kerri Louise Mothersole · Prevention of Future Deaths report

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Issued 5 Mar 2024•Mid Kent and Medway

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
3

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised2

  1. Failure to make private-provider imaging available through the central imaging system
    Part of recurring concern: Failure to ensure diagnostic images are stored and available for safe clinical reviewPart of recurring concern: Unreliable transfer of diagnostic images between healthcare organisations
  2. Failure to provide community ultrasound reports and images to treating clinicians
    Part of recurring concern: Failure to communicate clinically important information reliably between care servicesPart of recurring concern: Failure to ensure diagnostic images are stored and available for safe clinical review
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. Action

    Review the incident and diagnostic workflow, audit data-sharing systems, and produce and assess an options appraisal for process and IT integration improvements.

    Stated by NHS Kent and Medway Integrated Care BoardStated plannedThe respondent said that this action was planned when they made their response on 14 March 2024.
  2. Action

    Continue transitioning providers from individual PACS systems to a central PACS system, including integration of acute provider trusts.

    Stated by NHS Kent and Medway Integrated Care BoardStated in progressThe respondent said that this action was in progress when they made their response on 14 March 2024.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.2

  1. Position

    The first ultrasound report was inaccurate and should not have been sent to the patient’s GP.

    Stated by NHS Kent and Medway Integrated Care BoardDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to make private-provider imaging available through the central imaging system

Wider context from the report

“(1) The two reports from HEM Clinical Ultrasound Ltd on 28 June 2021 and 1 July 2021 and any images associated with the reports were not provided to any of the deceased's treating clinicians. Only the second report from 1 July 2021 was sent to her General Practitioner and not the first report from 28 June 2021. Neither report was uploaded to her clinical notes at Medway Maritime hospital or Maidstone hospital. Had the images and the reports been available to her treating clinicians then a more urgent referral would have been warranted by her General Practitioner and she may have been investigated and treated at a much earlier stage. (2) The court heard that most of Kent have a system whereby imaging taken can be seen at more than one Trust and is even linked to tertiary referral centres in London. The system used was referred to as the PACS system. Clinicians told the court that they could look up images for their patients taken at another hospital and this would impact on their decision making for a patient. Images taken in the community by private providers are not uploaded to the system but can be requested however this relies upon knowing that there were any images to access in the first instance. (3) The managing partner at HEM Clinical Ultrasound Ltd gave evidence that she had been requesting that the imaging they took be made available on the central system. She was unable to explain why this had not been requested or set up or commissioned by the Integrated Care Board. All gave evidence that the lack of imaging being available meant that issues could be missed and this created a risk to patients, which at its extreme would include a risk of future deaths. ”

Is this part of a recurring concern?

Yes — Failure to ensure diagnostic images are stored and available for safe clinical review; Unreliable transfer of diagnostic images between healthcare organisations.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to provide community ultrasound reports and images to treating clinicians

Wider context from the report

“(1) The two reports from HEM Clinical Ultrasound Ltd on 28 June 2021 and 1 July 2021 and any images associated with the reports were not provided to any of the deceased's treating clinicians. Only the second report from 1 July 2021 was sent to her General Practitioner and not the first report from 28 June 2021. Neither report was uploaded to her clinical notes at Medway Maritime hospital or Maidstone hospital. Had the images and the reports been available to her treating clinicians then a more urgent referral would have been warranted by her General Practitioner and she may have been investigated and treated at a much earlier stage. (2) The court heard that most of Kent have a system whereby imaging taken can be seen at more than one Trust and is even linked to tertiary referral centres in London. The system used was referred to as the PACS system. Clinicians told the court that they could look up images for their patients taken at another hospital and this would impact on their decision making for a patient. Images taken in the community by private providers are not uploaded to the system but can be requested however this relies upon knowing that there were any images to access in the first instance. (3) The managing partner at HEM Clinical Ultrasound Ltd gave evidence that she had been requesting that the imaging they took be made available on the central system. She was unable to explain why this had not been requested or set up or commissioned by the Integrated Care Board. All gave evidence that the lack of imaging being available meant that issues could be missed and this created a risk to patients, which at its extreme would include a risk of future deaths. ”

Is this part of a recurring concern?

Yes — Failure to communicate clinically important information reliably between care services; Failure to ensure diagnostic images are stored and available for safe clinical review.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the incident and diagnostic workflow, audit data-sharing systems, and produce and assess an options appraisal for process and IT integration improvements.

Verbatim wording from the response

“2. To provide longer term assurance, and in acknowledgment of this matter, NHS Kent and Medway will examine potential changes where appropriate relating to IT integration. To support this, we will undertake a review of how the incident occurred and determine how the risk of this re-occurring can be reduced. This will include:”

Source location

Response from Kent and Medway
Page 3 · response
Published 14 March 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue transitioning providers from individual PACS systems to a central PACS system, including integration of acute provider trusts.

Verbatim wording from the response

“To address the concerns highlighted in the Regulation 28 Report, we can confirm that Kent and Medway have been moving away from individual PACS systems resident in each of our providers to a central PACS system. Procurement commenced in 2021, with the integration of acute provider trusts in September 2023.”

Source location

Response from Kent and Medway
Page 2 · response
Published 14 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The first ultrasound report was inaccurate and should not have been sent to the patient’s GP.

Verbatim wording from the response

“For information regarding this patient’s case, the ICB Patient Safety Team has requested that HEM Clinical Ultrasound complete a Serious Incident (SI) Investigation regarding the Coroner’s first concern. This concern notes that there were two ultrasound reports available, only one of which was initially sent to the patient’s GP. The provider has stated that that first report was inaccurate and should not have been sent to the patient’s GP.”

Source location

Response from Kent and Medway
Page 2 · response
Published 14 March 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

GPs receive community diagnostic reports, assess them clinically, and decide whether referral to secondary care is required.

Verbatim wording from the response

“Community diagnostics were introduced in the 2010s to improve access and reduce cost. However, no work was commissioned at the time to provide integration to GP or acute systems. The standard protocol is for community diagnostic providers to send reports (text-based), as opposed to the full diagnostics image, back to the GP that requested the investigation. The GP will then assess the report in the context of their holistic assessment of the patient and they make a clinical decision on whether to refer a patient to secondary care.”

Source location

Response from Kent and Medway
Page 2 · response
Published 14 March 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Require community diagnostic providers to telephone GPs within five days about suspicious findings, record contacts, and communicate and monitor the process.

    Stated by NHS Kent and Medway Integrated Care BoardStated completedThe respondent said that this action was complete when they made their response on 14 March 2024.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require community diagnostic providers to telephone GPs within five days about suspicious findings, record contacts, and communicate and monitor the process.

Verbatim wording from the response

“1. The ICB’s Contracting Team issued a contract variation (CV) letter on 10 April 2024 to all existing community Any Qualified Providers (AQPs) that provide direct access diagnostic services for patients in the network. All community AQPs will be required to telephone the patients’ registered GP within 5 days of any suspicious or incidental clinical findings noted on a diagnostic imaging report that the GP has a responsibility to act upon urgently. All community providers will be required to keep a log of the date the telephone call was made”

Source location

Response from Kent and Medway
Page 2 · response
Published 14 March 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026