PFD report

Drew John GREAVES-PIMBLETT · Prevention of Future Deaths report

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Issued 8 Jan 2026•Sefton, St Helens and Knowsley

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
1

Of 2 recipients

Stated actions
2

Described in responses

Source document

Full report text

This is the full text from the original published report.

Open published report

Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Lack of national pathway guidance for call handlers on assessing whether someone is breathing and whether CPR is required
    Part of recurring concern: Telephone triage that is unreliable and can delay necessary carePart of recurring concern: Unreliable assessment of whether a person is breathing
  2. Lack of national pathway guidance for call handlers on assessing how cold the body is
    Part of recurring concern: Telephone triage that is unreliable and can delay necessary care
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. Action

    Provide CPR Toolkit Training to NHS Pathways health advisors, including the ‘No, No, Go’ approach and telephone-guided CPR initiation.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 9 January 2026.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of national pathway guidance for call handlers on assessing whether someone is breathing and whether CPR is required

Wider context from the report

“Though a telephone triage is always challenging and subjective, there appears to be a gap in the national pathways for call handlers. Consideration as to further guidance and assistance to call handlers on probing questioning for fundamental aspects such as breathing and where and how to best show how cold the body is. If someone is not breathing to ask how they know and/or techniques such as head to the chest, where to take a pulse etc. for the call handler to make a more informed decision as to whether someone is breathing and if CPR is required. When a call is made to NWAS, often it is by someone not thinking straight and so specific questions on breathing and general presentation may be of assistance in assessing the call. ”

Is this part of a recurring concern?

Yes — Telephone triage that is unreliable and can delay necessary care; Unreliable assessment of whether a person is breathing.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of national pathway guidance for call handlers on assessing how cold the body is

Wider context from the report

“Though a telephone triage is always challenging and subjective, there appears to be a gap in the national pathways for call handlers. Consideration as to further guidance and assistance to call handlers on probing questioning for fundamental aspects such as breathing and where and how to best show how cold the body is. If someone is not breathing to ask how they know and/or techniques such as head to the chest, where to take a pulse etc. for the call handler to make a more informed decision as to whether someone is breathing and if CPR is required. When a call is made to NWAS, often it is by someone not thinking straight and so specific questions on breathing and general presentation may be of assistance in assessing the call. ”

Is this part of a recurring concern?

Yes — Telephone triage that is unreliable and can delay necessary care.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Provide CPR Toolkit Training to NHS Pathways health advisors, including the ‘No, No, Go’ approach and telephone-guided CPR initiation.

Verbatim wording from the response

“Also, of relevance to this particular case, in terms of additional training regarding the assessment of consciousness and breathing, health advisors utilising NHS Pathways who have completed the core training are provided with ‘CPR Toolkit Training’. This encompasses what is called the ‘No, No, Go’ approach where, if the patient is not conscious or not breathing (either normally or at all), health advisors are trained to proceed immediately to the initiation of cardiopulmonary resuscitation (CPR) as presented by the system. This additional training seeks to ensure that health advisors are supported to proceed quickly to the required life supporting advice.”

Source location

Response from NHS England
Page 4 · response
Published 9 January 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.1

  1. 1

    Discuss Regulation 28 reports through the national working group and share resulting learning and insights across NHS national and regional services.

    Stated by NHS EnglandStated completedThe respondent said that this action was complete when they made their response on 9 January 2026.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    Further information about MPDS should be obtained directly from Priority Dispatch Corporation.

    Stated by NHS EnglandRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.
  2. 2

    MPDS-related matters fall outside NHS England’s direct remit.

    Stated by NHS EnglandOutside remitThe respondent said that this matter was outside its role or authority.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Discuss Regulation 28 reports through the national working group and share resulting learning and insights across NHS national and regional services.

Verbatim wording from the response

“I would also like to provide further assurances on the national NHS England work taking place around the Reports to Prevent Future Deaths. All reports received are discussed by the Regulation 28 Working Group, comprising Regional Medical”

Source location

Response from NHS England
Page 5 · response
Published 9 January 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Further information about MPDS should be obtained directly from Priority Dispatch Corporation.

Verbatim wording from the response

“Should the Coroner require any further information relevant to the MPDS, we would advise that you contact PDC directly.”

Source location

Response from NHS England
Page 5 · response
Published 9 January 2026

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

MPDS-related matters fall outside NHS England’s direct remit.

Verbatim wording from the response

“In addition to the NHS Pathways response detailed above and whilst this falls outside of NHS England’s direct remit, for completeness, NHS England has discussed the concerns in your Report with the provider of the MPDS triage system. The MPDS is a long-established triage system launched in 1979, published by the Priority Dispatch Corporation (PDC), and its ongoing development is supported by the International Academies of Emergency Dispatch (IAED).”

Source location

Response from NHS England
Page 5 · response
Published 9 January 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
1/2

Data last updated 7 September 2026