PFD report

Azroy Dawes-Clarke · Prevention of Future Deaths report

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Issued 29 Jul 2025•Kent and Medway

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
3

Named on the report

Responses found
3

Of 3 recipients

Stated actions
25

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Confusion over which public body has primary responsibility for acute medical emergencies in custodial settings
    Part of recurring concern: Failure of emergency response leadership and coordinationPart of recurring concern: Ineffective communication during medical emergencies
  2. Failure to establish prison healthcare capability to replicate ambulance-service emergency skills
  3. Lack of cross-party dialogue and learning from serious medical emergencies
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. Action

    Direct HMP Elmley staff to follow local medical-emergency procedures consistently, including responsibilities for resuscitation, restraints and ligature removal.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 30 July 2025.
  2. Action

    Recruit paramedics for HMP Swaleside.

    Stated by Oxleas NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 30 July 2025.
  3. Action

    Establish and operate quarterly partnership meetings to review learning, share training resources, assess prison-based NHS resources, and coordinate major-incident preparedness.

    Stated by Oxleas NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 30 July 2025.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.4

  1. Position

    Healthcare professionals or paramedics, rather than prison staff, are responsible for leading medical interventions beyond first aid or CPR.

    Stated by HM Prison and Probation ServiceRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Confusion over which public body has primary responsibility for acute medical emergencies in custodial settings

Wider context from the report

“(2) Despite the severity of the incident which occurred in this case, it appeared that there still remains confusion as to which public body would have primary in an acute medical emergency in a custodial setting. ”

Is this part of a recurring concern?

Yes — Failure of emergency response leadership and coordination; Ineffective communication during medical emergencies.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to establish prison healthcare capability to replicate ambulance-service emergency skills

Wider context from the report

“(1) Despite the severity of the incident which occurred in this case, there had been little (if any) dialogue between leaders of the various parties involved. Formal complaint processes, safeguarding processes and risk reporting mechanisms had been used, but there was no discussion about how to learn from this specific case or how to avoid a reoccurrence. During prevention of future death evidence, responses were inconsistent as to how to avoid other difficulties during a major medical emergency in a prison setting. One suggestion made was that paramedics may not enter custodial settings in future but it was unclear how prison healthcare could replicate the skills had by the ambulance service (in particular, in the use of intraosseous access during initial resuscitation, or the skill sets of a critical care paramedic or an advance trauma team which may be delivered by a helicopter emergency medical service). ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Lack of cross-party dialogue and learning from serious medical emergencies

Wider context from the report

“(1) Despite the severity of the incident which occurred in this case, there had been little (if any) dialogue between leaders of the various parties involved. Formal complaint processes, safeguarding processes and risk reporting mechanisms had been used, but there was no discussion about how to learn from this specific case or how to avoid a reoccurrence. During prevention of future death evidence, responses were inconsistent as to how to avoid other difficulties during a major medical emergency in a prison setting. One suggestion made was that paramedics may not enter custodial settings in future but it was unclear how prison healthcare could replicate the skills had by the ambulance service (in particular, in the use of intraosseous access during initial resuscitation, or the skill sets of a critical care paramedic or an advance trauma team which may be delivered by a helicopter emergency medical service). ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Direct HMP Elmley staff to follow local medical-emergency procedures consistently, including responsibilities for resuscitation, restraints and ligature removal.

Verbatim wording from the response

“It is essential that all staff understand their responsibilities when responding to a medical emergency, including actions relating to resuscitation, the use of restraints, and the removal of ligatures. Local procedures are in place at HMP Elmley to support a coordinated and effective response, and staff have been directed to adhere to these consistently.”

Source location

Response from HM Prison & Probation Service
Page 1 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit paramedics for HMP Swaleside.

Verbatim wording from the response

“A student paramedic placement has been initiated, with SECAMb second student paramedics spending one day at Sheppey prisons to become familiar with the environment. Insights shared during partnership meetings indicated that SECAMb personnel often find the prison setting challenging. Paramedic recruitment is ongoing at HMP Swaleside, and the initial one-day placement will be developed into comprehensive placements for student paramedics.”

Source location

Response from Oxleas NHS Foundation Trust
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish and operate quarterly partnership meetings to review learning, share training resources, assess prison-based NHS resources, and coordinate major-incident preparedness.

Verbatim wording from the response

“The concerns regarding dialogue and partnership working have been addressed. Since 2024, Oxleas, SECAMbs, and HMPPS have established a regular partnership meeting, bringing together leaders from agencies across Medway and Swale on a quarterly basis. The primary objectives of this collaboration are to review joint learning opportunities, share training resources, assess the impact of community NHS resources within the prison environment, and coordinate efforts to prepare for potential major incidents. The suggestion that prison healthcare staff could undertake the role of the ambulance service was not supported as this model is not in line with national commissioning policy however the underlying concerns regarding difficulties related to medical emergencies has been central to the partnership working and collaboration that has taken place.”

Source location

Response from Oxleas NHS Foundation Trust
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Jointly draft a memorandum of understanding defining agencies’ responsibilities and coordinating joint working during major incidents.

Verbatim wording from the response

“As part of this collaboration, bronze, silver, and gold command training is being incorporated into the Oxleas service and is currently in the process of being sourced appropriately. Additionally, a memorandum of understanding is being jointly drafted by HMPPS, Kent Fire and Rescue, Oxleas, and SECAMbs to outline each agency's responsibilities and to facilitate coordinated joint working during major incidents.”

Source location

Response from Oxleas NHS Foundation Trust
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold quarterly meetings with prison healthcare teams and governors to review incidents and escalations for learning and improvement.

Verbatim wording from the response

“Regionally, the SECAmb Medway Operating Unit Leadership team meet with the prison’s healthcare team and governors every quarter and review any incidents or escalations with a view to learning and improving. Building on this, the Medway operating unit team have been invited to CPD events at the prison, and they have offered to provide restraint continuing professional development for the Trust following Azroy’s request which will be explored in relation to ongoing education and development programs for SECAmb staff. At an organisational level, a new section has been added to SECAmb’s Incident Response Plan which provides a comprehensive command-and-control framework for responding to incidents within HM Prison establishments.”

Source location

Response from South East Coast Ambulance Service
Page 5 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prepare and return SECAmb comments on the memorandum of understanding defining roles and responsibilities for prison incidents.

Verbatim wording from the response

“Importantly, the SECAmb Resilience Team have now completed the development of Site Specific Response Plans (SSRP) for all prison sites within our region, which has included discussion around the use of ‘Code Red and Code Blue’ terminology. These SSRPs provide a predefined attendance protocol for complex prison incidents, including the deployment of a structured command presence at the scene. They are accessible to both the Emergency Operations Centre (EOC) and frontline crews, and offer pre-agreed access, egress, and rendezvous point (RVP) information, along with site-specific risk details that must be considered to ensure a coordinated and informed response to these challenging locations. More broadly, a memorandum of understanding (MOU) is being written between SECAmb, HMP Elmley and Oxleas to articulate roles and responsibilities when attending prisons incidents.”

Source location

Response from South East Coast Ambulance Service
Page 4 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Add a command-and-control framework for incidents in HM Prison establishments to the SECAmb Incident Response Plan.

Verbatim wording from the response

“Regionally, the SECAmb Medway Operating Unit Leadership team meet with the prison’s healthcare team and governors every quarter and review any incidents or escalations with a view to learning and improving. Building on this, the Medway operating unit team have been invited to CPD events at the prison, and they have offered to provide restraint continuing professional development for the Trust following Azroy’s request which will be explored in relation to ongoing education and development programs for SECAmb staff. At an organisational level, a new section has been added to SECAmb’s Incident Response Plan which provides a comprehensive command-and-control framework for responding to incidents within HM Prison establishments.”

Source location

Response from South East Coast Ambulance Service
Page 5 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish and continue the prisons task and finish group to coordinate Trust-wide prison response work and identify safety gaps and human-factors priorities.

Verbatim wording from the response

“SECAmb recognises the need to ensure a coordinated approach to all the work that is happening across the Trust in relation to prisons and a task and finish group has been commissioned. An initial meeting took place on 30 July 2025. The ambition is to develop an organisation wide approach recognising appropriate place-based variation, avoid duplication and ensure any gaps are mitigated from a patient safety and care perspective. In addition, this group will seek to identify points of practice requiring further focus in terms of human factors considerations, to ensure staff of all clinical grades are confident in operating within the secure context and in conjunction with other professionals and advocating for patients’ clinical needs effectively.”

Source location

Response from South East Coast Ambulance Service
Page 5 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Arrange a meeting with prison healthcare leads to clarify primacy of care while developing the memorandum of understanding.

Verbatim wording from the response

“patients within secure settings like a prison is a key action for the Trust, both in terms of engaging with prison healthcare providers and ensuring that our staff understand where primacy sits.”

Source location

Response from South East Coast Ambulance Service
Page 4 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train prison nurses as ambulance-service community first responders to improve first-on-scene knowledge.

Verbatim wording from the response

“To support this work and increase understanding of each other’s roles with an aim of improving integrated working, the Trust has undertaken several actions alongside the prisons within the Sheppey cluster (HMP Elmley, HMP Swaleside and HMP Stanford Hill). Specifically, SECAmb staff provided training to 7 Prison Nurses who supply a first response in the prisons in October 2024. Each participant obtained the Future Quals Level 3 Award for First Responders On scene: Ambulance Service Community First Responder qualification.”

Source location

Response from South East Coast Ambulance Service
Page 4 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Healthcare professionals or paramedics, rather than prison staff, are responsible for leading medical interventions beyond first aid or CPR.

Verbatim wording from the response

“HMPPS policy on responding to medical emergencies is set out in Prison Service Instruction 03/2013. Operational staff are responsible for ensuring that appropriate medical support is summoned promptly – whether from on-site healthcare services or the ambulance service – and for enabling healthcare professionals to access and treat the individual without delay. While prison staff will often be the first on scene, they are not expected to lead medical interventions beyond the scope of first aid or CPR where healthcare professionals or paramedics are present. Their role is to support, facilitate, and assist clinical staff as required.”

Source location

Response from HM Prison & Probation Service
Page 1 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Existing arrangements establish Oxleas’ responsibility and leadership for acute medical emergencies, with paramedics supporting Oxleas staff when required.

Verbatim wording from the response

“It is recognised that in this very sad incident there may have been confusion regarding primacy in a medical emergency. This incident pre-dates Oxleas NHS Foundation Trust’s delivery of healthcare services at HMP Elmley. The Trust is clear that, as the primary healthcare provider at HMP Elmley, Oxleas NHS Foundation Trust retains responsibility for the care and treatment of prisoners until their departure from custody, regardless of whether this occurs via ambulance or other means, including primacy in an acute medical emergency. There is an inpatient healthcare team at HMP Elmley and staff attend and lead healthcare emergencies as normal practice. Where paramedic support is required, our staff work with paramedics to ensure that their skills are deployed in partnership with the Oxleas staff during the incident.”

Source location

Response from Oxleas NHS Foundation Trust
Page 3 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Prison healthcare staff will not undertake the ambulance service’s role because that model is not in line with national commissioning policy.

Verbatim wording from the response

“The concerns regarding dialogue and partnership working have been addressed. Since 2024, Oxleas, SECAMbs, and HMPPS have established a regular partnership meeting, bringing together leaders from agencies across Medway and Swale on a quarterly basis. The primary objectives of this collaboration are to review joint learning opportunities, share training resources, assess the impact of community NHS resources within the prison environment, and coordinate efforts to prepare for potential major incidents. The suggestion that prison healthcare staff could undertake the role of the ambulance service was not supported as this model is not in line with national commissioning policy however the underlying concerns regarding difficulties related to medical emergencies has been central to the partnership working and collaboration that has taken place.”

Source location

Response from Oxleas NHS Foundation Trust
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Primacy of care in prisons rests with commissioned prison healthcare services, while ambulance staff assume responsibility after handover and departure.

Verbatim wording from the response

“For the sake of clarity, primacy of care within a prison environment rests with commissioned prison healthcare services as each prison will have its own safe systems of work and identified procedures for the provision of emergency care. Ambulance Service staff responding to emergencies within a prison will work in liaison and in conjunction with healthcare teams from that facility in line with their scope of practice and in accordance with SECAmb policies and procedures and will assume responsibility for patient care at the point of handover and departure from that facility. This is particularly important as prison healthcare staff will undertake a lead role in risk assessment processes undertaken in facilities prior to transportation.”

Source location

Response from South East Coast Ambulance Service
Page 1 · response
Published 30 July 2025

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.15

  1. 1

    Review and publish the new HMPPS framework and guidance, incorporating NHS England Health and Justice use-of-force guidance.

    Stated by HM Prison and Probation ServiceStated plannedThe respondent said that this action was planned when they made their response on 30 July 2025.
  2. 2

    Remind HMP Elmley staff to request healthcare assistance immediately during any unplanned restraint.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 30 July 2025.
  3. 3

    Share NHS England Health and Justice use-of-force guidance with use-of-force coordinators across all prisons.

    Stated by HM Prison and Probation ServiceStated completedThe respondent said that this action was complete when they made their response on 30 July 2025.
  4. 4

    Develop the initial student paramedic placement into comprehensive placements.

    Stated by Oxleas NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 30 July 2025.
  5. 5

    Appoint a Practice Development Nurse to keep healthcare staff current with relevant training and guidance.

    Stated by Oxleas NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 30 July 2025.
  6. 6

    Ensure staff receive, discuss, and understand relevant policies through teaching, handovers, and supervision, while maintaining training records.

    Stated by Oxleas NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 30 July 2025.
  7. 7

    Initiate student paramedic placements providing prison-environment experience at Sheppey prisons.

    Stated by Oxleas NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 30 July 2025.
  8. 8

    Incorporate bronze, silver, and gold command training into the service and source the appropriate training provision.

    Stated by Oxleas NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 30 July 2025.
  9. 9

    Review and update all policies to current versions and communicate their locations to staff.

    Stated by Oxleas NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 30 July 2025.
  10. 10

    Restructure teams into clinical service divisions to improve local partner working and triangulation of incidents, complaints and compliments.

    Stated by South East Coast Ambulance Service NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 30 July 2025.
  11. 11

    Review the Surrey safeguarding guidance pathway for transferring prisoners to acute hospitals within the task and finish group.

    Stated by South East Coast Ambulance Service NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 30 July 2025.
  12. 12

    Communicate to prison healthcare services that SECAmb will cease recognising ‘Code Red’ and ‘Code Blue’ terminology after the agreed grace period.

    Stated by South East Coast Ambulance Service NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 30 July 2025.
  13. 13

    Deliver Ten Second Triage training to prison and healthcare colleagues on secure-estate major-incident responses.

    Stated by South East Coast Ambulance Service NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 30 July 2025.
  14. 14

    Undertake a learning-needs analysis on staff confidence regarding restraint and use it to inform the 2026/27 education cycle.

    Stated by South East Coast Ambulance Service NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 30 July 2025.
  15. 15

    Complete site-specific response plans for all prison sites, including attendance protocols, command arrangements, access information and site-specific risks.

    Stated by South East Coast Ambulance Service NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 30 July 2025.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.2

  1. 1

    A serious incident investigation was not commissioned because the assessed harm was low and did not meet the applicable threshold.

    Stated by South East Coast Ambulance Service NHS Foundation TrustNo action considered necessaryThe respondent said that no further action was needed.
  2. 2

    The review concluded that SECAmb acts or omissions did not contribute to serious harm or death in this case.

    Stated by South East Coast Ambulance Service NHS Foundation TrustDisputes the concernThe respondent disagreed with part of the concern or the basis for it.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and publish the new HMPPS framework and guidance, incorporating NHS England Health and Justice use-of-force guidance.

Verbatim wording from the response

“attendance if a UoF incident is ongoing. To continually monitor the patient throughout the UoF incident and intervene where necessary for any immediate health concerns. The NHS England Health & Justice guidance has been shared with UoF Coordinators across all prisons and will be included in the new HMPPS framework and guidance, which is due to be reviewed and published at the end of the year.”

Source location

Response from HM Prison & Probation Service
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Remind HMP Elmley staff to request healthcare assistance immediately during any unplanned restraint.

Verbatim wording from the response

“At HMP Elmley, staff have been formally reminded of their obligation to request healthcare assistance immediately during any unplanned restraint, in line with local and national procedures. Similarly, Oxleas staff have been reminded of their contractual requirement to remain with the individual throughout the medical emergency until paramedics have assumed responsibility and the prisoner has been taken to hospital.”

Source location

Response from HM Prison & Probation Service
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share NHS England Health and Justice use-of-force guidance with use-of-force coordinators across all prisons.

Verbatim wording from the response

“I am aware that NHS England Health & Justice have issued a Use of Force (UoF) Framework which outlines and provides clarity on roles and responsibilities for healthcare staff where there is planned or unplanned use of force. This includes the requirement that healthcare attend all general alarms when on site and remain in”

Source location

Response from HM Prison & Probation Service
Page 1 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop the initial student paramedic placement into comprehensive placements.

Verbatim wording from the response

“A student paramedic placement has been initiated, with SECAMb second student paramedics spending one day at Sheppey prisons to become familiar with the environment. Insights shared during partnership meetings indicated that SECAMb personnel often find the prison setting challenging. Paramedic recruitment is ongoing at HMP Swaleside, and the initial one-day placement will be developed into comprehensive placements for student paramedics.”

Source location

Response from Oxleas NHS Foundation Trust
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Appoint a Practice Development Nurse to keep healthcare staff current with relevant training and guidance.

Verbatim wording from the response

“To promote comprehensive understanding of policies, a new Practice Development Nurse (PDN) joined our team in September 2024 to ensure that all healthcare staff remain current with relevant training and guidance.”

Source location

Response from Oxleas NHS Foundation Trust
Page 3 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Ensure staff receive, discuss, and understand relevant policies through teaching, handovers, and supervision, while maintaining training records.

Verbatim wording from the response

“The Quality Manager has recently conducted a comprehensive review of all policies, ensured they are updated to the latest versions, and communicated their locations to all staff members. The Practice Development Nurse (PDN) is responsible for ensuring that the healthcare team is informed about all relevant policies, comprehends their content and significance, and that these policies are consistently shared and discussed during teaching sessions, handovers, and supervision meetings. Training records will be maintained as evidence of compliance and understanding.”

Source location

Response from Oxleas NHS Foundation Trust
Page 3 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Initiate student paramedic placements providing prison-environment experience at Sheppey prisons.

Verbatim wording from the response

“A student paramedic placement has been initiated, with SECAMb second student paramedics spending one day at Sheppey prisons to become familiar with the environment. Insights shared during partnership meetings indicated that SECAMb personnel often find the prison setting challenging. Paramedic recruitment is ongoing at HMP Swaleside, and the initial one-day placement will be developed into comprehensive placements for student paramedics.”

Source location

Response from Oxleas NHS Foundation Trust
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Incorporate bronze, silver, and gold command training into the service and source the appropriate training provision.

Verbatim wording from the response

“As part of this collaboration, bronze, silver, and gold command training is being incorporated into the Oxleas service and is currently in the process of being sourced appropriately. Additionally, a memorandum of understanding is being jointly drafted by HMPPS, Kent Fire and Rescue, Oxleas, and SECAMbs to outline each agency's responsibilities and to facilitate coordinated joint working during major incidents.”

Source location

Response from Oxleas NHS Foundation Trust
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update all policies to current versions and communicate their locations to staff.

Verbatim wording from the response

“The Quality Manager has recently conducted a comprehensive review of all policies, ensured they are updated to the latest versions, and communicated their locations to all staff members. The Practice Development Nurse (PDN) is responsible for ensuring that the healthcare team is informed about all relevant policies, comprehends their content and significance, and that these policies are consistently shared and discussed during teaching sessions, handovers, and supervision meetings. Training records will be maintained as evidence of compliance and understanding.”

Source location

Response from Oxleas NHS Foundation Trust
Page 3 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Restructure teams into clinical service divisions to improve local partner working and triangulation of incidents, complaints and compliments.

Verbatim wording from the response

“The Trust has identified an opportunity to improve triangulation between complaints and patient safety incidents reported. The Trust is in the process of implementing organisational change to restructure teams aligned to a divisional model aligned to five divisions including Kent, Surrey, Sussex, Integrated Care, and Resilience & Specialist Operations (which includes the Hazardous Area Response Team, Special Operations Response Teams and the emergency preparedness, resilience and response team). Currently the Trust operates centrally, and we know that neighbourhood, place-based care is widely advocated to deliver efficient, equitable and person-centred care.”

Source location

Response from South East Coast Ambulance Service
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review the Surrey safeguarding guidance pathway for transferring prisoners to acute hospitals within the task and finish group.

Verbatim wording from the response

“A final draft of the Surrey Safeguarding Adults Board Care of Prisoners into Acute Hospitals; A Guidance Pathway to Aid a Safe Admission and Discharge dated 3 July 2025 has been shared with SECAmb and Surrey Heartlands ICB have offered to share their learning from this piece of work with SECAmb and contribute to the task and finish group.”

Source location

Response from South East Coast Ambulance Service
Page 6 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Communicate to prison healthcare services that SECAmb will cease recognising ‘Code Red’ and ‘Code Blue’ terminology after the agreed grace period.

Verbatim wording from the response

“The Trust recognised the challenge in implementing this change and added this as a risk on the Trust risk register. A meeting was held on 3 April 2025 with key stakeholders, and it was agreed that the Trust would communicate with prisons a six-month grace period, after which the terminology would not be utilised. The Trust Emergency Preparedness, Resilience and Response (EPRR) team has held discussions about this with all prisons within SECAmb’s geographical footprint as part of the development of ‘Site Specific Plans’, which articulate the specific approach and challenges to operating in specific locations and environments around the Trust geography.”

Source location

Response from South East Coast Ambulance Service
Page 3 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Deliver Ten Second Triage training to prison and healthcare colleagues on secure-estate major-incident responses.

Verbatim wording from the response

“Practically, training around a system of triage known as ‘Ten Second Triage’ has been delivered by the local Operations team for all three prisons. The sessions have been attended by HMP and Oxleas colleagues and provided a general introduction to the NHS England Ten Second Triage Tool and how SECAmb would respond to a major incident within secure estate. This training was completed on 18 August 2025.”

Source location

Response from South East Coast Ambulance Service
Page 5 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake a learning-needs analysis on staff confidence regarding restraint and use it to inform the 2026/27 education cycle.

Verbatim wording from the response

“SECAmb to undertake learning needs analysis re ensuring that staff are confident with the implications of restraint. | Head of Education | For 2026/7 education cycle | Patient advocacy a central aspect of transition to practice, safeguarding, and key skills education. | SECAmb learning syllabus.”

Source location

Response from South East Coast Ambulance Service
Page 8 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete site-specific response plans for all prison sites, including attendance protocols, command arrangements, access information and site-specific risks.

Verbatim wording from the response

“Importantly, the SECAmb Resilience Team have now completed the development of Site Specific Response Plans (SSRP) for all prison sites within our region, which has included discussion around the use of ‘Code Red and Code Blue’ terminology. These SSRPs provide a predefined attendance protocol for complex prison incidents, including the deployment of a structured command presence at the scene. They are accessible to both the Emergency Operations Centre (EOC) and frontline crews, and offer pre-agreed access, egress, and rendezvous point (RVP) information, along with site-specific risk details that must be considered to ensure a coordinated and informed response to these challenging locations. More broadly, a memorandum of understanding (MOU) is being written between SECAmb, HMP Elmley and Oxleas to articulate roles and responsibilities when attending prisons incidents.”

Source location

Response from South East Coast Ambulance Service
Page 4 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

A serious incident investigation was not commissioned because the assessed harm was low and did not meet the applicable threshold.

Verbatim wording from the response

“All the incidents were reviewed by the Trust’s Serious Incident Group (SIG) on the 24 November 2021 which at the time, followed the national Serious Incident Framework. A review of all information did not indicate that any acts or omissions of care from SECAmb contributed to serious harm or death in this case, which was, at the time, the determining factor on whether a serious incident investigation should be commissioned or not. The level of harm concluded by SIG on review of all information was low harm. As such, the individual issues relating to the code blue, equipment failure and staff behaviours were individually investigated.”

Source location

Response from South East Coast Ambulance Service
Page 2 · response
Published 30 July 2025

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The review concluded that SECAmb acts or omissions did not contribute to serious harm or death in this case.

Verbatim wording from the response

“All the incidents were reviewed by the Trust’s Serious Incident Group (SIG) on the 24 November 2021 which at the time, followed the national Serious Incident Framework. A review of all information did not indicate that any acts or omissions of care from SECAmb contributed to serious harm or death in this case, which was, at the time, the determining factor on whether a serious incident investigation should be commissioned or not. The level of harm concluded by SIG on review of all information was low harm. As such, the individual issues relating to the code blue, equipment failure and staff behaviours were individually investigated.”

Source location

Response from South East Coast Ambulance Service
Page 2 · response
Published 30 July 2025

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026