PFD report

David ABBOTT · Prevention of Future Deaths report

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Issued 2 Apr 2026•Suffolk

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
4

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
10

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised4

  1. Inadequate recording of important discharge advice
    Part of recurring concern: Failure to reliably record information and advice given to patientsPart of recurring concern: Unreliable hospital discharge documentationPart of recurring concern: Unreliable hospital discharge processes
  2. Absence of an assurance mechanism to identify and remedy discharge advice errors
    Part of recurring concern: Unreliable hospital discharge processes
  3. Ineffective communication processes for patient and family engagement in clinical decisions
    Part of recurring concern: Failure to communicate safety-critical care information effectively between care providers and families
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.8

  1. Action

    Train junior doctors during induction to use standardised discharge-summary #tags.

    Stated by West Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 13 April 2026.
  2. Action

    Explore wider rollout of the “write to me rather than about me” approach across the Trust.

    Stated by West Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 13 April 2026.
  3. Action

    Rectify digital barriers and implement digital enablers for producing discharge letters.

    Stated by West Suffolk NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 13 April 2026.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inadequate recording of important discharge advice

Wider context from the report

“West Suffolk Hospital NHS Foundation Trust Evidence received from Mr. ABBOTT’s Family at the Inquest was that advice provided to Mr. ABBOTT by a medical registrar at West Suffolk Hospital at the time of his discharge on the 26th October 2023 was not weight bear and not be mobile. This is corroborated in the medical records where the relevant entry reads: ‘avoid weight bearing’. In addition no advice was given in relation to the use of anti-embolism (TED) stockings. At Inquest, the clear evidence was that unless a medical rationale existed to the contrary, this advice was wrong. No medical rationale for the advice was recorded in Mr. ABBOTT’s hospital notes, or in his discharge documentation. A possible explanation was offered that the registrar may have confused advice to ‘avoid heavy lifting’ with ‘avoid weight bearing’. These are two very different forms of advice, the latter leaving Mr. ABBOTT with the clear and not unreasonable impression that he was not to mobilise and avoid weight bearing following the procedure. He followed this advice until the 30th October 2023 when he attended a follow up outpatients clinic. Instead he should have mobilised and whilst not carrying heavy objects, otherwise carried on with his usual activity as far as possible. By not mobilising and resting for this 4 day period, Mr. ABBOTT was more susceptible to contracting a DVT. This subsequently occurred and although it is not possible to establish precisely when the DVT/s formed, a period of 4 days of immobility immediately post operation will have likely contributed to him developing DVT in his lower legs. I am concerned that one or both of the following has occurred: a. The wrong advice has been provided to a patient on discharge which has exposed them to increased risk, and /or b. Inadequate record keeping has resulted in inaccurate records being maintained in relation to important advice provided to patients on discharge. If this is the scenario, there would appear to be no assurance mechanism in place to identify and remedy any error. I am further concerned that the communication processes at West Suffolk Hospital between patients and hospital staff (including treating clinicians) are ineffective in affording patients and their families with adequate opportunity to engage with and inform clinical decisions around their care and treatment. ”

Is this part of a recurring concern?

Yes — Failure to reliably record information and advice given to patients; Unreliable hospital discharge documentation; Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Absence of an assurance mechanism to identify and remedy discharge advice errors

Wider context from the report

“West Suffolk Hospital NHS Foundation Trust Evidence received from Mr. ABBOTT’s Family at the Inquest was that advice provided to Mr. ABBOTT by a medical registrar at West Suffolk Hospital at the time of his discharge on the 26th October 2023 was not weight bear and not be mobile. This is corroborated in the medical records where the relevant entry reads: ‘avoid weight bearing’. In addition no advice was given in relation to the use of anti-embolism (TED) stockings. At Inquest, the clear evidence was that unless a medical rationale existed to the contrary, this advice was wrong. No medical rationale for the advice was recorded in Mr. ABBOTT’s hospital notes, or in his discharge documentation. A possible explanation was offered that the registrar may have confused advice to ‘avoid heavy lifting’ with ‘avoid weight bearing’. These are two very different forms of advice, the latter leaving Mr. ABBOTT with the clear and not unreasonable impression that he was not to mobilise and avoid weight bearing following the procedure. He followed this advice until the 30th October 2023 when he attended a follow up outpatients clinic. Instead he should have mobilised and whilst not carrying heavy objects, otherwise carried on with his usual activity as far as possible. By not mobilising and resting for this 4 day period, Mr. ABBOTT was more susceptible to contracting a DVT. This subsequently occurred and although it is not possible to establish precisely when the DVT/s formed, a period of 4 days of immobility immediately post operation will have likely contributed to him developing DVT in his lower legs. I am concerned that one or both of the following has occurred: a. The wrong advice has been provided to a patient on discharge which has exposed them to increased risk, and /or b. Inadequate record keeping has resulted in inaccurate records being maintained in relation to important advice provided to patients on discharge. If this is the scenario, there would appear to be no assurance mechanism in place to identify and remedy any error. I am further concerned that the communication processes at West Suffolk Hospital between patients and hospital staff (including treating clinicians) are ineffective in affording patients and their families with adequate opportunity to engage with and inform clinical decisions around their care and treatment. ”

Is this part of a recurring concern?

Yes — Unreliable hospital discharge processes.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Ineffective communication processes for patient and family engagement in clinical decisions

Wider context from the report

“West Suffolk Hospital NHS Foundation Trust Evidence received from Mr. ABBOTT’s Family at the Inquest was that advice provided to Mr. ABBOTT by a medical registrar at West Suffolk Hospital at the time of his discharge on the 26th October 2023 was not weight bear and not be mobile. This is corroborated in the medical records where the relevant entry reads: ‘avoid weight bearing’. In addition no advice was given in relation to the use of anti-embolism (TED) stockings. At Inquest, the clear evidence was that unless a medical rationale existed to the contrary, this advice was wrong. No medical rationale for the advice was recorded in Mr. ABBOTT’s hospital notes, or in his discharge documentation. A possible explanation was offered that the registrar may have confused advice to ‘avoid heavy lifting’ with ‘avoid weight bearing’. These are two very different forms of advice, the latter leaving Mr. ABBOTT with the clear and not unreasonable impression that he was not to mobilise and avoid weight bearing following the procedure. He followed this advice until the 30th October 2023 when he attended a follow up outpatients clinic. Instead he should have mobilised and whilst not carrying heavy objects, otherwise carried on with his usual activity as far as possible. By not mobilising and resting for this 4 day period, Mr. ABBOTT was more susceptible to contracting a DVT. This subsequently occurred and although it is not possible to establish precisely when the DVT/s formed, a period of 4 days of immobility immediately post operation will have likely contributed to him developing DVT in his lower legs. I am concerned that one or both of the following has occurred: a. The wrong advice has been provided to a patient on discharge which has exposed them to increased risk, and /or b. Inadequate record keeping has resulted in inaccurate records being maintained in relation to important advice provided to patients on discharge. If this is the scenario, there would appear to be no assurance mechanism in place to identify and remedy any error. I am further concerned that the communication processes at West Suffolk Hospital between patients and hospital staff (including treating clinicians) are ineffective in affording patients and their families with adequate opportunity to engage with and inform clinical decisions around their care and treatment. ”

Is this part of a recurring concern?

Yes — Failure to communicate safety-critical care information effectively between care providers and families.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Provision of wrong advice to patients on discharge

Wider context from the report

“West Suffolk Hospital NHS Foundation Trust Evidence received from Mr. ABBOTT’s Family at the Inquest was that advice provided to Mr. ABBOTT by a medical registrar at West Suffolk Hospital at the time of his discharge on the 26th October 2023 was not weight bear and not be mobile. This is corroborated in the medical records where the relevant entry reads: ‘avoid weight bearing’. In addition no advice was given in relation to the use of anti-embolism (TED) stockings. At Inquest, the clear evidence was that unless a medical rationale existed to the contrary, this advice was wrong. No medical rationale for the advice was recorded in Mr. ABBOTT’s hospital notes, or in his discharge documentation. A possible explanation was offered that the registrar may have confused advice to ‘avoid heavy lifting’ with ‘avoid weight bearing’. These are two very different forms of advice, the latter leaving Mr. ABBOTT with the clear and not unreasonable impression that he was not to mobilise and avoid weight bearing following the procedure. He followed this advice until the 30th October 2023 when he attended a follow up outpatients clinic. Instead he should have mobilised and whilst not carrying heavy objects, otherwise carried on with his usual activity as far as possible. By not mobilising and resting for this 4 day period, Mr. ABBOTT was more susceptible to contracting a DVT. This subsequently occurred and although it is not possible to establish precisely when the DVT/s formed, a period of 4 days of immobility immediately post operation will have likely contributed to him developing DVT in his lower legs. I am concerned that one or both of the following has occurred: a. The wrong advice has been provided to a patient on discharge which has exposed them to increased risk, and /or b. Inadequate record keeping has resulted in inaccurate records being maintained in relation to important advice provided to patients on discharge. If this is the scenario, there would appear to be no assurance mechanism in place to identify and remedy any error. I am further concerned that the communication processes at West Suffolk Hospital between patients and hospital staff (including treating clinicians) are ineffective in affording patients and their families with adequate opportunity to engage with and inform clinical decisions around their care and treatment. ”

Is this part of a recurring concern?

Yes — Unreliable hospital discharge processes.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Train junior doctors during induction to use standardised discharge-summary #tags.

Verbatim wording from the response

“Junior doctors receive training on the use of #tags during their induction, ensuring early awareness and consistent application in clinical practice.”

Source location

Response from West Suffolk NHS Foundation Trust
Page 2 · response
Published 13 April 2026

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore wider rollout of the “write to me rather than about me” approach across the Trust.

Verbatim wording from the response

“Recently, as a continuation of this project, WSFT is exploring how best it can utilise the “write to me rather than about me” paradigm. This has been advocated by the Academy of Medical Royal Colleges since 2018 and has just been updated. A link to the further guidance can be found here: https://www.aomrc.org.uk/wp-content/uploads/2026/02/Please_write_to_me_0226.pdf”

Source location

Response from West Suffolk NHS Foundation Trust
Page 3 · response
Published 13 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Rectify digital barriers and implement digital enablers for producing discharge letters.

Verbatim wording from the response

“This incident has reinforced the importance of clear verbal and written communication at discharge. Improving the quality of discharge letters has been a project over the last 18 months led by the Associate Medical Director ████████. This has focused on initially identifying the barriers and the work to address them.”

Source location

Response from West Suffolk NHS Foundation Trust
Page 3 · response
Published 13 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Assign consultants ownership of discharge processes and require checking and challenging draft discharge letters.

Verbatim wording from the response

“To address this, consultants have been requested to take ownership of the discharge process and provide check and challenge where appropriate of draft discharge letters.”

Source location

Response from West Suffolk NHS Foundation Trust
Page 3 · response
Published 13 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Use a standardised discharge-summary process with pre-approved #tag advice to reduce variation and inaccurate instructions.

Verbatim wording from the response

“Since 2024, a standardised discharge summary process has been implemented within the Trust. This utilises #tag functionality, allowing clinicians to insert pre-approved, standardised advice directly into discharge documentation.”

Source location

Response from West Suffolk NHS Foundation Trust
Page 1 · response
Published 13 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Monitor discharge-letter compliance through Clinical Directors and Clinical Leads and discuss the data in governance meetings.

Verbatim wording from the response

“The digital team have now rectified the digital barriers and have tried to implement the enablers. We have also put in place methods to ensure compliance can be monitored by Clinical Directors and Clinical Leads. It is advised that this data should be discussed at departmental and divisional governance meetings.”

Source location

Response from West Suffolk NHS Foundation Trust
Page 3 · response
Published 13 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate the Call 4 Concern/Martha’s Rule programme across all inpatient areas, including structured wellness questions and escalation for independent clinical review.

Verbatim wording from the response

“As reported previously, we would like to highlight the continued work introducing the national ‘call for concern’ and Martha’s rule programme. Since Mr Abbott’s death on 29 November 2023, the Trust has adopted the national Call 4 Concern / Martha’s Rule programme. As part of this initiative, it introduces a daily structured patient-wellness question, enabling both doctors and nurses to engage proactively with patients regarding their condition and any emerging concerns.”

Source location

Response from West Suffolk NHS Foundation Trust
Page 3 · response
Published 13 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Extend hospital visiting hours to 8pm to improve relatives’ participation in ward-round communication.

Verbatim wording from the response

“In addition to the above, since April 2026 WSFT has extended its visiting hours from 10am to 8pm. This will support improved communication with relatives and patients, as the next of kin can be present during ward rounds and thus increasing the opportunity for face-to-face communication with consultant teams.”

Source location

Response from West Suffolk NHS Foundation Trust
Page 4 · response
Published 13 April 2026

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Disseminate learning from the incident through Urology Governance and departmental communication channels.

    Stated by West Suffolk NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 13 April 2026.
  2. 2

    Share an inquest learning bulletin through the Mortality Oversight Group and Medical Director’s Bulletin.

    Stated by West Suffolk NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 13 April 2026.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate learning from the incident through Urology Governance and departmental communication channels.

Verbatim wording from the response

“This case has been formally discussed at the Urology Governance Afternoon, ensuring dissemination of learning across the team and reinforcing the importance of clear and accurate discharge advice.”

Source location

Response from West Suffolk NHS Foundation Trust
Page 1 · response
Published 13 April 2026

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Share an inquest learning bulletin through the Mortality Oversight Group and Medical Director’s Bulletin.

Verbatim wording from the response

“Learning from this case has been shared within the department to increase awareness and improve clinical communication practices. Furthermore, an inquest learning bulletin will be shared to disseminate learning further through our Mortality Oversight Group and the Medical Director’s Bulletin.”

Source location

Response from West Suffolk NHS Foundation Trust
Page 4 · response
Published 13 April 2026

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

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Data last updated 7 September 2026