PFD report

Rosie Catherine YOUNG · Prevention of Future Deaths report

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Issued 16 Feb 2024•Worcestershire

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
2

Raised in this report

Recipients
2

Named on the report

Responses found
2

Of 2 recipients

Stated actions
21

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised2

  1. Failure to ensure that employees transporting patients detained under the MHA are familiar with and trained to apply the MHA Transportation Policy
  2. Failure to ensure that employees apply other MHA policies and procedures
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.11

  1. Action

    Disseminate the WMAS Transportation policy through relevant clinical teams and update it on the intranet.

    Stated by Herefordshire and Worcestershire Health and Care NHS TrustStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.
  2. Action

    Include applicable system-partner policies within the enhanced policy-management process.

    Stated by Herefordshire and Worcestershire Health and Care NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 14 May 2024.
  3. Action

    Standardise Urgent Care local induction by documenting service-specific policies and obtaining staff read-and-understood confirmations.

    Stated by Herefordshire and Worcestershire Health and Care NHS TrustStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure that employees transporting patients detained under the MHA are familiar with and trained to apply the MHA Transportation Policy

Wider context from the report

“3) It seems that your Trust appeared at the time of these events to have had no system in place to ensure that those of your employees who dealt with the transportation of patients detained under the MHA were familiar with and trained to apply the provisions of the version of this Policy which was in force at the time. It is of concern therefore that if that remains the case, not only in relation to the MHA Transportation Policy, but in relation to other policies and procedures under the MHA, circumstances creating a risk of other deaths will occur, or will continue to exist, in the future. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to ensure that employees apply other MHA policies and procedures

Wider context from the report

“3) It seems that your Trust appeared at the time of these events to have had no system in place to ensure that those of your employees who dealt with the transportation of patients detained under the MHA were familiar with and trained to apply the provisions of the version of this Policy which was in force at the time. It is of concern therefore that if that remains the case, not only in relation to the MHA Transportation Policy, but in relation to other policies and procedures under the MHA, circumstances creating a risk of other deaths will occur, or will continue to exist, in the future. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate the WMAS Transportation policy through relevant clinical teams and update it on the intranet.

Verbatim wording from the response

“I can confirm that following the adoption of the West Midlands Ambulance (WMAS) Transportation policy on 1 February 2024 that this has been disseminated through clinical teams who may need to use the policy. The policy has also been updated on our intranet. However, due to issues unrelated to this matter, the Trust now contract with an independent provider (E-Med) to convey patients who are liable to be detained under the MHA and so whilst we have the WMAS transportation policy in place, it may be used less frequently on a practical basis.”

Source location

Response from Herefordshire and Worcestershire Health and Care NHS Trust
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include applicable system-partner policies within the enhanced policy-management process.

Verbatim wording from the response

“Part of the enhanced process will include management of policies written by system partners that are applicable to services within our organisation.”

Source location

Response from Herefordshire and Worcestershire Health and Care NHS Trust
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Standardise Urgent Care local induction by documenting service-specific policies and obtaining staff read-and-understood confirmations.

Verbatim wording from the response

“For further assurance in relation to this specific case, following discussion at the monthly Urgent Care Interface Meeting (attended by all Clinical Leads and Service Managers), it has been agreed to broadly standardise the local induction process while accepting that there are a number of policies/procedures that will be specific to certain teams. As a consequence of these discussions, all services in Urgent Care will now employ the following guiding principles in addition to the standard corporate induction process;”

Source location

Response from Herefordshire and Worcestershire Health and Care NHS Trust
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Maintain service-level spreadsheets recording clinical staff and communication of new or updated policies and procedures.

Verbatim wording from the response

“For further assurance in relation to this specific case, following discussion at the monthly Urgent Care Interface Meeting (attended by all Clinical Leads and Service Managers), it has been agreed to broadly standardise the local induction process while accepting that there are a number of policies/procedures that will be specific to certain teams. As a consequence of these discussions, all services in Urgent Care will now employ the following guiding principles in addition to the standard corporate induction process;”

Source location

Response from Herefordshire and Worcestershire Health and Care NHS Trust
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Undertake current-state analysis and establish a tracker for clinical policies, including currency, ownership, equality assessment and service applicability.

Verbatim wording from the response

“The Trust fully recognises that the process for clinical policy management requires improvement. This observation has also been made during our recent CQC inspection and forms part of our improvement plan to address these concerns. As an immediate action we are undertaking current state analysis over the next three months to establish a tracker for clinical policies that outlines:”

Source location

Response from Herefordshire and Worcestershire Health and Care NHS Trust
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Produce an audit to assess compliance with the Mental Health Act Transportation Policy after completing the other actions.

Verbatim wording from the response

“5. Following all the above actions an audit will be produced to ensure compliance with the Mental Health Act Transportation Policy.”

Source location

Response from West Midlands Ambulance Service
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review initial training packages for new patient-facing staff to ensure appropriate Mental Health Act transportation content.

Verbatim wording from the response

“3. The Trust will review its initial training packages for all new staff in patient facing roles to ensure that appropriate content is provided to support their knowledge and practice in respect of patients transported under the Mental Health Act.”

Source location

Response from West Midlands Ambulance Service
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Disseminate further education through weekly briefings and clinical publications on policy requirements and staff roles supporting this patient group.

Verbatim wording from the response

“3. Further education will be disseminated to staff through the weekly briefing and clinical times publications to expand upon the requirements of the Mental Health Act Transportation Policy and the role of WMAS staff in supporting this patient group.”

Source location

Response from West Midlands Ambulance Service
Page 1 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Produce and disseminate a clinical notice highlighting Mental Health Act Transportation Policy requirements to staff.

Verbatim wording from the response

“2. A clinical notice has been produced and disseminated through internal communications channels to highlight the requirements of the Trust’s Mental Health Act Transportation Policy to its staff”

Source location

Response from West Midlands Ambulance Service
Page 1 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review and update the Mental Health Act Transportation Policy, then share the revised live document with multi-agency partners.

Verbatim wording from the response

“1. A piece of work has already been undertaken to review the Trust’s Mental Health Act Transportation Policy, in consultation with multi-agency partners, in order to update this document to ensure that lessons learnt in this case have been captured. This revised document is now live and has been shared with multi-agency partners across the West Midlands.”

Source location

Response from West Midlands Ambulance Service
Page 1 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Incorporate specific Mental Health Act Transportation training, including risk assessment, into the 2024/25 statutory and mandatory eLearning workbook.

Verbatim wording from the response

“1. Additional specific training has been incorporated into the Trust’s Statutory and Mandatory eLearning workbook for 24/25 in respect of Mental Health Act Transportation, including in respect of the risk assessment.”

Source location

Response from West Midlands Ambulance Service
Page 2 · response
Published 14 May 2024

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.10

  1. 1

    Establish collaboration touchpoints between legal and patient-safety teams to improve coordinated working.

    Stated by Herefordshire and Worcestershire Health and Care NHS TrustStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.
  2. 2

    Hold a debrief for staff involved in the inquest to provide wellbeing support and identify further learning about the coronial process.

    Stated by Herefordshire and Worcestershire Health and Care NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 14 May 2024.
  3. 3

    Operate incident triage, escalation, investigation tracking and quality-governance monitoring processes.

    Stated by Herefordshire and Worcestershire Health and Care NHS TrustStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.
  4. 4

    Complete the commenced PSII, develop improvement actions and take the report through governance sign-off.

    Stated by Herefordshire and Worcestershire Health and Care NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 May 2024.
  5. 5

    Review policy-management governance, including education and support for policy writers and reviewers.

    Stated by Herefordshire and Worcestershire Health and Care NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 14 May 2024.
  6. 6

    Formulate remedial actions for gaps identified through the clinical policy analysis.

    Stated by Herefordshire and Worcestershire Health and Care NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 14 May 2024.
  7. 7

    Embed the PSIRF transition by finalising the policy and organisational incident-response plan.

    Stated by Herefordshire and Worcestershire Health and Care NHS TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 May 2024.
  8. 8

    Clarify processes and expectations for equality-impact analysis of clinical policies.

    Stated by Herefordshire and Worcestershire Health and Care NHS TrustStated plannedThe respondent said that this action was planned when they made their response on 14 May 2024.
  9. 9

    Implement electronic patient-record changes to provide dedicated recording for risk assessments and Mental Health Act paperwork.

    Stated by West Midlands Ambulance Service University NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 14 May 2024.
  10. 10

    Employ Mental Health Clinical Development Officers to improve mental-health-crisis care training and education for staff.

    Stated by West Midlands Ambulance Service University NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 14 May 2024.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Under PSIRF, the Integrated Care Board coordinates investigations involving multiple system partners.

    Stated by Herefordshire and Worcestershire Health and Care NHS TrustRedirects responsibilityThe respondent said that another organisation was responsible for deciding or taking action.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish collaboration touchpoints between legal and patient-safety teams to improve coordinated working.

Verbatim wording from the response

“We have some work to do to ensure that cases subject to inquest that are not being investigated under PSIRF, and therefore will not have an investigation report, have a sound methodology to outline service delivery to support the progress of the inquest. We hope to engage with you alongside our system partners, to find a solution that meets the needs of the Coronial process. We have also recognised that we can do more to join up working between our legal and patient safety teams and with this in mind have established a series of collaboration touch points to enhance the working relationship.”

Source location

Response from Herefordshire and Worcestershire Health and Care NHS Trust
Page 4 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Hold a debrief for staff involved in the inquest to provide wellbeing support and identify further learning about the coronial process.

Verbatim wording from the response

“Further to this, we plan to hold a debrief session with all staff involved in this inquest to offer wellbeing support and identify further learning on our approach to the coronial process.”

Source location

Response from Herefordshire and Worcestershire Health and Care NHS Trust
Page 4 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Operate incident triage, escalation, investigation tracking and quality-governance monitoring processes.

Verbatim wording from the response

“To ensure incidents are appropriately investigated we have instigated a new set of processes. A daily incident triage involving patient safety experts has commenced which ensures that all incidents are reviewed and allocated to the appropriate level of investigation. Where further clarity or a multi-disciplinary decision is required, this is escalated to the twice weekly safety huddle which is attended by the Medical and Nursing Directors. A tracker has been developed to enable the patient safety team to maintain oversight of all open investigations and ensure they are completed in the relevant timescales. Incidents of the highest severity or with learning are presented at the Serious Incident Forum, chaired by the Director of Nursing and all learning is then monitored through our quality governance processes.”

Source location

Response from Herefordshire and Worcestershire Health and Care NHS Trust
Page 4 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Complete the commenced PSII, develop improvement actions and take the report through governance sign-off.

Verbatim wording from the response

“In relation to management of Serious Incident investigations the Organisation fully accepts that in this case our approach was flawed and insufficient. This appears to be due to internal miscommunication which led to confusion in approach. As an immediate action to rectify this, we have commenced a Patient Safety Incident Investigation (PSII, the methodology under the new Patient Safety Incident Response Framework replacing Root Cause Analysis). The investigator has met with Rosie’s parents as an integral part of the investigation, as have our Director of Nursing and Quality and Medical Director. Our investigation is almost complete and we are currently working on appropriate improvement actions prior to taking the report through our governance sign off process. The investigator will keep Rosie’s parents updated as the investigation progresses.”

Source location

Response from Herefordshire and Worcestershire Health and Care NHS Trust
Page 3 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Review policy-management governance, including education and support for policy writers and reviewers.

Verbatim wording from the response

“Once current state analysis is established, we will formulate more detailed remedial actions for any gaps identified. We are already aware of a need to review the governance process for policy management, including provision of education and support for those involved in writing and reviewing policies. We are also aware of a need to clarify process and expectations in relation to equality impact analysis for each policy.”

Source location

Response from Herefordshire and Worcestershire Health and Care NHS Trust
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Formulate remedial actions for gaps identified through the clinical policy analysis.

Verbatim wording from the response

“Once current state analysis is established, we will formulate more detailed remedial actions for any gaps identified. We are already aware of a need to review the governance process for policy management, including provision of education and support for those involved in writing and reviewing policies. We are also aware of a need to clarify process and expectations in relation to equality impact analysis for each policy.”

Source location

Response from Herefordshire and Worcestershire Health and Care NHS Trust
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Embed the PSIRF transition by finalising the policy and organisational incident-response plan.

Verbatim wording from the response

“As you may already be aware we are transitioning across from the Serious Incident framework to the Patient Safety Incident Response Framework (PSIRF) and we will cease reporting of Serious Incidents on the old framework from 8th April 2024. We anticipate embedding the transition over the next twelve months which includes finalising a policy and an organisational”

Source location

Response from Herefordshire and Worcestershire Health and Care NHS Trust
Page 3 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Clarify processes and expectations for equality-impact analysis of clinical policies.

Verbatim wording from the response

“Once current state analysis is established, we will formulate more detailed remedial actions for any gaps identified. We are already aware of a need to review the governance process for policy management, including provision of education and support for those involved in writing and reviewing policies. We are also aware of a need to clarify process and expectations in relation to equality impact analysis for each policy.”

Source location

Response from Herefordshire and Worcestershire Health and Care NHS Trust
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement electronic patient-record changes to provide dedicated recording for risk assessments and Mental Health Act paperwork.

Verbatim wording from the response

“1. Work is ongoing to implement changes to the Trust’s electronic patient record to ensure that risk assessment documentation and Mental Health Act paperwork, including section papers and delegation of authority authorisation, can be appropriately recorded within a dedicated section of the WMAS patient record.”

Source location

Response from West Midlands Ambulance Service
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Employ Mental Health Clinical Development Officers to improve mental-health-crisis care training and education for staff.

Verbatim wording from the response

“2. With recent funding from NHS England the Trust has employed Mental Health Clinical Development Officers to improve the training and education to all staff across the Trust in relation to the care provided to patients suffering from a mental health crisis.”

Source location

Response from West Midlands Ambulance Service
Page 2 · response
Published 14 May 2024

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Under PSIRF, the Integrated Care Board coordinates investigations involving multiple system partners.

Verbatim wording from the response

“As you may already be aware we are transitioning across from the Serious Incident framework to the Patient Safety Incident Response Framework (PSIRF) and we will cease reporting of Serious Incidents on the old framework from 8th April 2024. We anticipate embedding the transition over the next twelve months which includes finalising a policy and an organisational”

Source location

Response from Herefordshire and Worcestershire Health and Care NHS Trust
Page 3 · response
Published 14 May 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026