PFD report

Kashim ALI · Prevention of Future Deaths report

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Issued 28 Oct 2024•Inner North London

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
13

Described in responses

Recipients and published responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised3

  1. Failure to escalate National Early Warning Scores for review
    Part of recurring concern: Unreliable clinical Early Warning Score systems for deteriorationPart of recurring concern: Unreliable escalation of abnormal clinical observations
  2. Failure to maintain continuous sight of patients during one-to-one observations
    Part of recurring concern: Failure to maintain required continuous patient observation
  3. Inaccurate record-keeping of patient observations
    Part of recurring concern: Incomplete, inaccurate or unavailable clinical and care records
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.13

  1. Action

    Standardise the nursing handover process across Tower Hamlets to communicate patient risks and physical-health observation requirements.

    Stated by East London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 1 November 2024.
  2. Action

    Update the mobile phone policy to prohibit personal mobile phone use during clinical shifts.

    Stated by East London NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 1 November 2024.
  3. Action

    Roll out the standardised nursing handover process across the Trust’s other directorates.

    Stated by East London NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 1 November 2024.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to escalate National Early Warning Scores for review

Wider context from the report

“1) Any National Early Warning Score (‘NEWS2’) should always be escalated. However, during Mr Ali’s time on Millharbour Ward he achieved a NEWS2 score on more than one occasion, which was not escalated to the nurse in charge for review. While this was not a causative factor in Mr Ali’s death, I consider that it creates significant risk for other patients in future, if not addressed. ”

Is this part of a recurring concern?

Yes — Unreliable clinical Early Warning Score systems for deterioration; Unreliable escalation of abnormal clinical observations.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain continuous sight of patients during one-to-one observations

Wider context from the report

“2) During part of his on Millharbour Ward, Mr Ali was on one-to-one observations, requiring him to always be within the sight of a dedicated member of staff. Following Mr Ali’s death, it transpired that during this period of observations, designated members of staff were noted to preoccupied with the use of their personal mobile telephones at times, and on one occasion, the designated member of staff was sat on a chair with their back to Mr Ali’s door. While this was not a causative factor in Mr Ali’s death, I consider that such practices undermine patient safety and would place future patients at considerable risk. ”

Is this part of a recurring concern?

Yes — Failure to maintain required continuous patient observation.

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Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Inaccurate record-keeping of patient observations

Wider context from the report

“3) The Trust noted, during its own serious incident investigation, that the quality of record keeping in relation to Mr Ali’s observations was not always accurate. Given the key role that accurate record-keeping plays in patient care within any healthcare setting, I formed the view that this also creates significant risk. ”

Is this part of a recurring concern?

Yes — Incomplete, inaccurate or unavailable clinical and care records.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Standardise the nursing handover process across Tower Hamlets to communicate patient risks and physical-health observation requirements.

Verbatim wording from the response

“8. The nursing handover process has been standardised in Tower Hamlets and is set to be rolled out across other directorates in the Trust to ensure that the care needs and risks for each patient are clearly communicated at the start of each shift. This includes a thorough review of physical health issues, with a particular emphasis on the frequency and appropriateness of physical health observations, including NEWS2 scores. The handover is designed to ensure that all staff are aware of the specific needs of each patient, including any concerns related to their vital signs or deterioration.”

Source location

Response from East London NHS Foundation Trust
Page 2 · response
Published 1 November 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Update the mobile phone policy to prohibit personal mobile phone use during clinical shifts.

Verbatim wording from the response

“14. We recognise that the inappropriate use of personal mobile phones by staff during clinical shifts can be detrimental to patient safety and the quality of care. In response to this concern, the Trust has reviewed and updated its mobile phone policy to establish clear guidelines on the acceptable use of personal phones within clinical settings, with the effect that staff are completely prohibited from using personal mobile phones during shifts. This policy is designed to ensure that staff remain fully engaged with their patients and the clinical environment, minimising distractions and maintaining focus on patient care.”

Source location

Response from East London NHS Foundation Trust
Page 4 · response
Published 1 November 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Roll out the standardised nursing handover process across the Trust’s other directorates.

Verbatim wording from the response

“8. The nursing handover process has been standardised in Tower Hamlets and is set to be rolled out across other directorates in the Trust to ensure that the care needs and risks for each patient are clearly communicated at the start of each shift. This includes a thorough review of physical health issues, with a particular emphasis on the frequency and appropriateness of physical health observations, including NEWS2 scores. The handover is designed to ensure that all staff are aware of the specific needs of each patient, including any concerns related to their vital signs or deterioration.”

Source location

Response from East London NHS Foundation Trust
Page 2 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a Nurse in Charge training tool requiring confirmation that NEWS2 monitoring and escalation responsibilities have been understood.

Verbatim wording from the response

“11. As part of the directorate’s inpatient unit’s new handover process, there is now a specific training tool for the Nurse in Charge, which covers the importance of monitoring and escalating physical health observations, including NEWS2 scores. Section 11 of this tool directly addresses the importance of overseeing physical health observations and ensuring they are carried out and acted upon. Each Nurse in Charge is required to confirm they have reviewed and understood this process, ensuring that they are fully aware of their responsibilities in managing and escalating NEWS2 scores.”

Source location

Response from East London NHS Foundation Trust
Page 3 · response
Published 1 November 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase lead Nurse or Matron night-shift visits to twice monthly for three months and observe compliance with clinical standards and the mobile phone policy.

Verbatim wording from the response

“15. To further ensure that these issues are being addressed at the local level, the frequency of visits by a lead Nurse or a Matron on night shifts has been increased to twice a month from once a month for three months. These visits are focused on maintaining high standards of care and ensuring that all clinical practices, including the monitoring of physical health observations, are being consistently followed. As part of these visits, any use of mobile phones by staff is specifically observed to ensure compliance with the updated policy. These increased visits are also an opportunity to address any concerns directly with staff and to reinforce the Trust’s expectations regarding clinical standards.”

Source location

Response from East London NHS Foundation Trust
Page 4 · response
Published 1 November 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Amend daily ward spot-check audits to review observation records, documentation timeliness, completeness, accuracy, and actions taken in response to patient deterioration.

Verbatim wording from the response

“18. In response to the concerns raised, the Directorate has amended the daily spot check audit process on all wards, including Millharbour Ward, to ensure that the quality of patient records is closely monitored. The daily spot check now specifically includes a detailed review of the records kept during patient observations, including physical health observations and any clinical actions taken in response to changes in a patient’s condition. This enhancement to the audit process is designed to ensure that any gaps or inaccuracies in record-keeping are identified early and addressed promptly.”

Source location

Response from East London NHS Foundation Trust
Page 5 · response
Published 1 November 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue reviewing and enhancing record-keeping and auditing processes.

Verbatim wording from the response

“23. The Trust will continue to review and enhance its processes for record-keeping and auditing as part of our ongoing commitment to improving the quality of care we provide. By ensuring that all documentation is accurate and up to date, we can better support clinical decision-making, improve patient outcomes, and ensure that our practices remain aligned with the highest standards of care.”

Source location

Response from East London NHS Foundation Trust
Page 6 · response
Published 1 November 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Require all inpatient nursing staff to complete a mandatory two-day physical health and NEWS2 training course.

Verbatim wording from the response

“6. All in-patient nursing staff across the Trust are now required to attend a two-day physical health training course. This course includes comprehensive instruction on NEWS2, its significance, and the appropriate escalation procedures. This training is mandatory and forms part of the Trust’s ongoing commitment to ensure that inpatient clinical staff have the knowledge and skills required to respond effectively to physical health concerns.”

Source location

Response from East London NHS Foundation Trust
Page 2 · response
Published 1 November 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce the updated Observations and Therapeutic Engagement Policy, including documentation standards, missed-observation procedures, improvement ideas, and Honesty in Documentation training.

Verbatim wording from the response

“Updated Observations and Therapeutic Engagement Policy”

Source location

Response from East London NHS Foundation Trust
Page 5 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Generate a daily NEWS2 report identifying scores of three or above, review ward responses and escalation, and record the process for audit.

Verbatim wording from the response

“10. A further safeguard is in place with the directorate’s inpatient unit’s midday huddle, where a report is generated from the RIO system to identify any patient who has a NEWS2 score of 3 or above (3 or above being the level that requires escalation) within the previous 24 hours. If such a score is identified, the ward teams’ interventions and escalation process are reviewed to ensure that appropriate actions have been taken. This process is recorded for audit purposes and provides a clear trail to confirm that physical health concerns have been addressed.”

Source location

Response from East London NHS Foundation Trust
Page 3 · response
Published 1 November 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Continue reinforcing record-keeping standards through regular audits, continuous training, and checks of timely, accurate, and complete documentation.

Verbatim wording from the response

“22. The Trust recognises that accurate record-keeping is not only crucial for the continuity of care but also for accountability and auditing purposes. As such, the Trust is committed to reinforcing these standards through regular audits, continuous training, and a robust system of checks to ensure that patient records are always completed in a timely, accurate, and thorough manner.”

Source location

Response from East London NHS Foundation Trust
Page 6 · response
Published 1 November 2024

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Include NEWS2 escalation training in the annual mandatory online programme and monitor completion.

Verbatim wording from the response

“7. In addition to the initial physical health training, NEWS2 training is also included in the Trust’s annual mandatory online training programme. This ensures that all inpatient nursing staff are refreshed on the key aspects of NEWS2, including recognising deteriorating physical health and the correct process for escalating concerns to senior staff. Completion of this training is monitored.”

Source location

Response from East London NHS Foundation Trust
Page 2 · response
Published 1 November 2024

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce an e-observations system linking observation care plans to records, time-stamping entries, and requiring documentation of observation-level changes and escalation decisions.

Verbatim wording from the response

“17. As the Trust PSII set out, work is progressing on introducing an e-observations system which will prompt staff to enter both their observations and engagement with the patient (rather than just the location of the patient), and this will be time-stamped. On the app each patient’s observation care plan will be linked to their record of observation. This ensures continuity of care. Any reviews in level of observations will require an entry to be made verifying the escalation and decision making process.”

Source location

Response from East London NHS Foundation Trust
Page 4 · response
Published 1 November 2024

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026