PFD report

Nora Theresa Bruton · Prevention of Future Deaths report

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Issued 25 Mar 2019•Birmingham and Solihull

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

View original report
Concerns
3

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
8

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

Select any concern, action or position to view the source wording.

Report evidence summary

Concerns raised3

  1. Failure to maintain robust communication of crisis calls across care-delivery teams
  2. Failure to disseminate revised Clinical Risk Assessment training to treating clinicians
    Part of recurring concern: Unreliable dissemination of safety-critical clinical guidance and learning
  3. Delays in completing the Home Treatment Team model review and overhaul
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. Action

    Implement a dedicated crisis email system with weekday support and roll it out to Community Mental Health Teams.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 11 June 2019.
  2. Action

    Increase out-of-hours service capacity by assigning a senior clinician each evening to manage and triage Home Treatment Team activity.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 11 June 2019.
  3. Action

    Reorganise administrative call handling and signed handover to qualified staff for action.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 11 June 2019.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to maintain robust communication of crisis calls across care-delivery teams

Wider context from the report

“2. A review of the protocol for communicating crisis calls to all teams involved in care delivery to ensure a robust system of communication has not been acted upon. I heard evidence that prior to Nora’s death there had been two separate incidents which led to significant patient harm and/or death which involved gaps in crisis call communication. Consideration should be given to ensuring this review takes place and the protocol appropriately modified as a matter of urgency; ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure to disseminate revised Clinical Risk Assessment training to treating clinicians

Wider context from the report

“1. A recommendation contained within the RCA report to carry out a review of the Clinical Risk Assessment training to incorporate clear risk formulation and management around harmful substance abuse, had been carried out, but this has had not been adequately disseminated to clinicians on the ground. Consideration therefore should be given to ensuring proper dissemination of this revised training to all treating clinicians as a matter of urgency; ”

Is this part of a recurring concern?

Yes — Unreliable dissemination of safety-critical clinical guidance and learning.

Open source report

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Delays in completing the Home Treatment Team model review and overhaul

Wider context from the report

“3. I heard evidence that the Home Treatment Team model was undergoing a process of review and overhaul, and that this process had taken approximately 18 months to date but there was no estimate of when this would be completed by. Consideration should therefore be given as to ensuring that this review is concluded as a matter of urgency and any changes to the Home Treatment Team model are implemented with similar urgency. ”

Is this part of a recurring concern?

No recurring-concern membership is currently published.

Open source report

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Implement a dedicated crisis email system with weekday support and roll it out to Community Mental Health Teams.

Verbatim wording from the response

“We have taken the opportunity to strengthen our internal arrangements for communicating crisis messages through the development of a dedicated crisis email address within our Home Treatment Teams. During the hours of Monday to Friday 0900 to 1700 hours, there is dedicated support to manage this system and to allocate calls. This system has been evaluated positively and is now being rolled out to our Community Mental Health Teams.”

Source location

2019-0099-Response-by-Birmingham-and-Solihull-mental-Health-NHS-Trust
Page 2 · response
Published 11 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase out-of-hours service capacity by assigning a senior clinician each evening to manage and triage Home Treatment Team activity.

Verbatim wording from the response

“We have also increased the capacity of our out of hours service by putting a senior clinician (Band 7) on duty each evening from 4pm – 2am to manage and triage activity across our Home Treatment Teams. They take calls as well as assess if additional support is required. Alongside this we have re-organised how calls are taken by administrative staff and handed over with a signature to qualified staff to action.”

Source location

2019-0099-Response-by-Birmingham-and-Solihull-mental-Health-NHS-Trust
Page 2 · response
Published 11 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Reorganise administrative call handling and signed handover to qualified staff for action.

Verbatim wording from the response

“We have also increased the capacity of our out of hours service by putting a senior clinician (Band 7) on duty each evening from 4pm – 2am to manage and triage activity across our Home Treatment Teams. They take calls as well as assess if additional support is required. Alongside this we have re-organised how calls are taken by administrative staff and handed over with a signature to qualified staff to action.”

Source location

2019-0099-Response-by-Birmingham-and-Solihull-mental-Health-NHS-Trust
Page 2 · response
Published 11 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Establish and operate a working group to devise a pilot of revised clinical risk training.

Verbatim wording from the response

“I am able to confirm that a working group has now been established to devise a pilot of reviewed clinical risk training both in terms of content and the way it is delivered. We are in the final editorial stages of a new Dual diagnosis policy which will be launched across the organisation by the end of July 2019 which also confirms the guidance, policy and practice to be adhered to when treating patients with dual diagnosis. Referral processes from acute care to alcohol and substance misuse providers have now been formalised and the Trust is now formally referring patients to these providers rather than relying on self referral by service users.”

Source location

2019-0099-Response-by-Birmingham-and-Solihull-mental-Health-NHS-Trust
Page 2 · response
Published 11 June 2019

Open published response

Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.4

  1. 1

    Recruit Home Treatment Team managers and psychologists to strengthen team capacity and skills.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 11 June 2019.
  2. 2

    Launch a Dual Diagnosis policy setting out guidance, policy and practice for treating patients with dual diagnosis.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 11 June 2019.
  3. 3

    Formalise referrals from acute care to alcohol and substance misuse providers instead of relying on patient self-referral.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 11 June 2019.
  4. 4

    Increase Home Treatment Team medical and nursing capacity.

    Stated by Birmingham and Solihull Mental Health NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 11 June 2019.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Recruit Home Treatment Team managers and psychologists to strengthen team capacity and skills.

Verbatim wording from the response

“I am pleased to advise you that since this inquest, we have increased the capacity of our Home Treatment Teams and are now ‘over-recruited’ to medical positions (3 instead of 2). We have also increased the nursing resource. We are currently recruiting to new team manager posts and psychology posts to help strengthen the capacity and skill of the team further.”

Source location

2019-0099-Response-by-Birmingham-and-Solihull-mental-Health-NHS-Trust
Page 2 · response
Published 11 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Launch a Dual Diagnosis policy setting out guidance, policy and practice for treating patients with dual diagnosis.

Verbatim wording from the response

“I am able to confirm that a working group has now been established to devise a pilot of reviewed clinical risk training both in terms of content and the way it is delivered. We are in the final editorial stages of a new Dual diagnosis policy which will be launched across the organisation by the end of July 2019 which also confirms the guidance, policy and practice to be adhered to when treating patients with dual diagnosis. Referral processes from acute care to alcohol and substance misuse providers have now been formalised and the Trust is now formally referring patients to these providers rather than relying on self referral by service users.”

Source location

2019-0099-Response-by-Birmingham-and-Solihull-mental-Health-NHS-Trust
Page 2 · response
Published 11 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Formalise referrals from acute care to alcohol and substance misuse providers instead of relying on patient self-referral.

Verbatim wording from the response

“I am able to confirm that a working group has now been established to devise a pilot of reviewed clinical risk training both in terms of content and the way it is delivered. We are in the final editorial stages of a new Dual diagnosis policy which will be launched across the organisation by the end of July 2019 which also confirms the guidance, policy and practice to be adhered to when treating patients with dual diagnosis. Referral processes from acute care to alcohol and substance misuse providers have now been formalised and the Trust is now formally referring patients to these providers rather than relying on self referral by service users.”

Source location

2019-0099-Response-by-Birmingham-and-Solihull-mental-Health-NHS-Trust
Page 2 · response
Published 11 June 2019

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Increase Home Treatment Team medical and nursing capacity.

Verbatim wording from the response

“I am pleased to advise you that since this inquest, we have increased the capacity of our Home Treatment Teams and are now ‘over-recruited’ to medical positions (3 instead of 2). We have also increased the nursing resource. We are currently recruiting to new team manager posts and psychology posts to help strengthen the capacity and skill of the team further.”

Source location

2019-0099-Response-by-Birmingham-and-Solihull-mental-Health-NHS-Trust
Page 2 · response
Published 11 June 2019

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026