PFD report

Joyce Violet Rumming · Prevention of Future Deaths report

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Issued 6 Jun 2017•Wiltshire and Swindon

Report record

Published report and response evidence

This page connects the concerns raised in this report with statements found in recipients’ published responses. A link shows a clear evidence connection; it does not assign responsibility.

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Concerns
1

Raised in this report

Recipients
1

Named on the report

Responses found
1

Of 1 recipient

Stated actions
5

Described in responses

Source document

Full report text

This is the full text from the original published report.

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Concerns and recipient responses

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Report evidence summary

Concerns raised1

  1. Failure of software systems to communicate allergy markers to prescribing clinicians
    Part of recurring concern: Failure to reliably identify and communicate individual patient risk factorsPart of recurring concern: Unreliable clinical safety-alert systemsPart of recurring concern: Unreliable recording and communication of patient allergy information
Responses linked to these concerns

Each statement is shown once, even when linked to more than one concern.

Actions described in response An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.3

  1. Action

    Introduce a new electronic clinical note that includes patient allergies.

    Stated by Great Western Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 4 August 2017.
  2. Action

    Migrate the Emergency Department onto the Trust-wide server to improve access to electronic medication records.

    Stated by Great Western Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 4 August 2017.
  3. Action

    Explore the IT infrastructure interface between the electronic medication and patient record systems.

    Stated by Great Western Hospitals NHS Foundation TrustStated plannedThe respondent said that this action was planned when they made their response on 4 August 2017.

Respondent positions A position is what a recipient says about a concern when it does not describe a specific action.1

  1. Position

    The electronic handover system cannot be tailored to place key information, such as allergies, at the top for individual organisations.

    Stated by Great Western Hospitals NHS Foundation TrustUnable to actThe respondent said that a constraint prevented them from taking the relevant action.

Source evidence

How this individual concern was interpreted

PFD Monitor created a concise, searchable interpretation from the report wording shown below. Response links show a clear evidence connection; they do not assign responsibility.

PFD Monitor interpretation

Failure of software systems to communicate allergy markers to prescribing clinicians

Wider context from the report

“The Route Cause Analysis in relation to items (bullet points) under contributory factors documents a number of areas that give rise for concern. It essentially amounts to right hand not communicating with the left hand in that for example unless a Doctor looks in a specific location due to issues as regards the communication between various software packages that the existence of an allergic marker could be missed as was the situation in relation to Joyce's case. ”

Is this part of a recurring concern?

Yes — Failure to reliably identify and communicate individual patient risk factors; Unreliable clinical safety-alert systems; Unreliable recording and communication of patient allergy information.

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Introduce a new electronic clinical note that includes patient allergies.

Verbatim wording from the response

“Action Two – Review of documentation of allergies The majority of documentation in the Emergency Department is electronic. On the electronic patient record system there is an alert section where drug allergies are to be noted. The alert notification tab is then flagged red on the patient’s home page.”

Source location

2017-0182-Response-by-Great-Western-Hospital-NHS-Trust
Page 2 · response
Published 4 August 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Migrate the Emergency Department onto the Trust-wide server to improve access to electronic medication records.

Verbatim wording from the response

“In addition to this, the Emergency Department are being migrated onto the same server which the rest of the Trust uses. This will make it easier for Emergency Department staff to have access to the electronic patient medication record to look up any allergies and with the potential to prescribe medication using this system.”

Source location

2017-0182-Response-by-Great-Western-Hospital-NHS-Trust
Page 2 · response
Published 4 August 2017

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Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Explore the IT infrastructure interface between the electronic medication and patient record systems.

Verbatim wording from the response

“Action Three – Explore the interface between IT systems The IT infrastructure did not and still does not support sharing of information between the electronic patient medication system and the electronic patient record system. Actions two and four are to bridge this gap and ensure patient safety.”

Source location

2017-0182-Response-by-Great-Western-Hospital-NHS-Trust
Page 2 · response
Published 4 August 2017

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Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

The electronic handover system cannot be tailored to place key information, such as allergies, at the top for individual organisations.

Verbatim wording from the response

“The Clinical Risk team had liaised with the local ambulance trust to see whether any changes can be made to the electronic system so that key information, such as allergies, is at the top of the handover document. Our local ambulance trust works with many acute hospitals in the South West region. We have been advised that it is not possible to make”

Source location

2017-0182-Response-by-Great-Western-Hospital-NHS-Trust
Page 1 · response
Published 4 August 2017

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Other statements in published responses

These actions and other statements could not be clearly connected to one concern in this report.

Recipient-stated actions An action is something a recipient says it has done, is doing, or plans to do in response to a concern raised.2

  1. 1

    Draft a policy on patient medication allergies.

    Stated by Great Western Hospitals NHS Foundation TrustStated in progressThe respondent said that this action was in progress when they made their response on 4 August 2017.
  2. 2

    Develop and disseminate six medication-allergy factsheets covering assessment, documentation, information sharing and treatment.

    Stated by Great Western Hospitals NHS Foundation TrustStated completedThe respondent said that this action was complete when they made their response on 4 August 2017.

Recipient positions A position is what a recipient says about a concern when they do not describe a specific action.1

  1. 1

    Until the allergy policy is completed, existing medication-allergy factsheets provide adequate guidance to staff.

    Stated by Great Western Hospitals NHS Foundation TrustExisting arrangements considered sufficientThe respondent said that existing arrangements were sufficient, so no further action was needed.

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Draft a policy on patient medication allergies.

Verbatim wording from the response

“Action Four – Review the allergy alert system / process / policy The Medications Safety Group has developed six factsheets relating to patient medication allergies. The factsheets are available to all staff and are located on the Trust intranet. The factsheets cover the assessment of an allergy, how to document and share this information and how to treat the patient. The six factsheets are included with this letter for your information.”

Source location

2017-0182-Response-by-Great-Western-Hospital-NHS-Trust
Page 2 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent action was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Develop and disseminate six medication-allergy factsheets covering assessment, documentation, information sharing and treatment.

Verbatim wording from the response

“Action Four – Review the allergy alert system / process / policy The Medications Safety Group has developed six factsheets relating to patient medication allergies. The factsheets are available to all staff and are located on the Trust intranet. The factsheets cover the assessment of an allergy, how to document and share this information and how to treat the patient. The six factsheets are included with this letter for your information.”

Source location

2017-0182-Response-by-Great-Western-Hospital-NHS-Trust
Page 2 · response
Published 4 August 2017

Open published response

Source evidence

How this respondent position was interpreted

PFD Monitor created a concise, searchable interpretation from the published response wording shown below.

PFD Monitor interpretation

Until the allergy policy is completed, existing medication-allergy factsheets provide adequate guidance to staff.

Verbatim wording from the response

“Action Four – Review the allergy alert system / process / policy The Medications Safety Group has developed six factsheets relating to patient medication allergies. The factsheets are available to all staff and are located on the Trust intranet. The factsheets cover the assessment of an allergy, how to document and share this information and how to treat the patient. The six factsheets are included with this letter for your information.”

Source location

2017-0182-Response-by-Great-Western-Hospital-NHS-Trust
Page 2 · response
Published 4 August 2017

Open published response
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Information checked against the published report and official responses · Data reviewed 7 Sep 2026 · About data quality and limitations

Official responses located
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Data last updated 7 September 2026